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Excellent seat comfort & entertainment options. Food was average.

No vegetarian meal options

everything was lovely

the outdated on flight entertainment system

Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??

Seat comfort amenities crew

No vegan meal options

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Small seats

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

Missed my flight due to lost luggage

everything was lovely

the outdated on flight entertainment system

The boarding was on time. The crews were great. Food were good.

I reserved for a window seat but I still end up in the aisle.

Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing

Delay but stuff happens eh.

The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight.

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

Seat comfort amenities crew

No vegan meal options

Quality of interior

Food

The boarding was on time. The crews were great. Food were good.

I reserved for a window seat but I still end up in the aisle.

The view

Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen.

Not that crowded for a Monday morning flight.

Didn't have enough landing cards.

Missed my flight due to lost luggage

Small seats

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

Movie selection is good and food is pretty good.

Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it.

The entire experience is well thought out

Baggage made it all the way to Queenstown from Perth

Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us.

I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage...

I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

No in flight entertainment

I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage...

I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again

5 hours late. Had to go to work on 2 hours sleep

Good seats great staff

Paying for movies not impressed

Good seat, very pleasant crew.

No entertainment so can't score that. Basic snacks

Not that crowded for a Monday morning flight.

Didn't have enough landing cards.

No in flight entertainment

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Small seats

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Excellent seat comfort & entertainment options. Food was average.

No vegetarian meal options

everything was lovely

the outdated on flight entertainment system

The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight.

I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off.

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

No in flight entertainment

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Small seats

Flight crew is great

Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service.

The view

Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen.

Quality of interior

Food

The plane required the note book to view current movie but the note book has to have the app installed before take off. It was not properly draw my attention in advance via e-mail or text messages. For such a long flight, Qantas should have a better plane to server this route. Totally disappointed.