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Pros: Baggage allowance is good and cause of choice this airline but bad staff specially the check in

Cons: I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone

Pros: Crew were very attentive and polite. Better than Singapore or Air NZ.

Cons: Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system .

Cons: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.

Pros: Good crew, clean.

Cons: Food both free and purchased. Seat most uncomfortable after and hour and a half.

Pros: The food was very good and It felt spacious for economy class.

Cons: The flight attendants on Virgin seemed very crabby. It would of been nice for them to smile once in a while and give eye contact.

Cons: Seated at the back of the plane. Ran out of food options.

Pros: Not much. Incoming flight was late then turn-around was ridiculous.

Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.

Pros: No power at the seats USB or otherwise

Pros: Boarding and flight time

Cons: Lounges were dirty

Pros: Not much. Incoming flight was late then turn-around was ridiculous.

Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.

Pros: All the basics were good- comfort, service, and the flight itself.

Cons: The fight was significantly delayed due to weather, which is not their fault, but they did not update us or the departure time toward the end, which they clearly knew and didn't communicate that it would be further delayed. They forgot cups for tea and coffee, so we only had water or juice.

Cons: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.

Pros: No problem apart from left a tad late

Cons: Na

Cons: Good seat on Virgin VA1 51H and lucky for me there's no one seated beside me I had two seats all to myself. They run out of chicken and had to settle for vege curry which was ok. Purchased the wifi the entire flight which was awesome.

Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.

Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.

Pros: Food and crew!

Cons: The moment they gave out the ice cream it broke in half and began melting. Its hard to eat in the dark and turning on the light with a sleeping neighbor is no fun. Not the best choice to provide it as a popsicle... maybe a cup would be best.

Pros: Flight attendants were friendly and responsive.

Cons: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.

Cons: Flight was delayed an hour and boarding was slow due to only using one aircraft door.

Pros: No problem apart from left a tad late

Cons: Na

Cons: great water service