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Good airlines, travelled 🧳 n Singapore multiple times and experience is consistent

I loved the comfort of the flight and the hospitality of the flight attendants!

I had to change a flight date and it cost me $800.00 dollars. In the past, if there was room on the flight(which there was), Singapore Airlines simply re-booked me. This might have occurred because the office in Bali where I could interface with a human face to face is now closed since COVID. I naively figured the ability to change my flight into my decision to go with Singapore Airlines as it does cost a bit more. I will still fly on them as they are superior to the other carriers by a fairly large margin, especially for my needs.

I was traveling with my 3 minor children, one leg I was seated two aisles behind them. On the longest leg I would have preferred sitting across the aisle from them, not behind. My youngest is 4yos. I understand airplane seating configurations are not the airlines problem but seating the one adult with a reservation apart from the minors was very difficult.

Crews are not allowed to perform any service whenever the captain deems there’s a chance of turbulence. Even if it is perfectly smooth air.

If I made the connection in Singapore I was stuck there for 24 hours you owe me 355.00 for accommodations

Too many luggages for 1 passenger (4 bags) will make all the overhead luggage bins a challenge to fit them all. Some have oversized hand carry as in like back packer size bags shouldn’t be allowed as handcarry.

I had a great experience with Singapore airlines as always. The partner airline, Scoot was fine except my bag was misplaced during the shuffle. Ultimately, my baggage arrived intact. Attempting to inquire about my baggage was impossible.

plus: service and personal assistance minus: online check-in did not work

They made me check my carry on even though there was room We un boarded in a strange way but overall it was good

The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!

Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

Great meal. Best seats ever! They need to teach other airlines how to do that.

Overall excellent but the Captain kept the seat belt sign on for far too long, especially at the beginning and end of the flight. It was 2 hours after take-off before the crew were able to start the service (on an 11 hour night flight, reducing our sleeping time) and the seat belt sign on went on during breakfast (90 mins before landing) and was not turned off again until we landed. This made for an uncomfortable journey of trying to limit fluid intake because it was unclear when the toilets would be available for use.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

Couldn’t request a vegan meal somehow but I noticed other people getting them

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

a constant reminder that you need to work harder so you can avoid this airline

Would be better if can provide small free snacks on a long flight

The price difference/saving isn't sufficient to compensate the experience difference, don't recommend unless flight is under 3 hours. Huge queues for check in and the priority lane of other ailines blocked checked in Jetstar passengers from proceeding through to screening. Gate change to a "dungeon gate" that didn't have toilets in the vicinity. 45minute delay in boarding, no updates or explaination, let alone apology for any inconvenience. 1 scanner working for a full fight to board, no coordination. Loaded on to crowded buses to get on the plane in the middle of the tarmac, up stairs with no explaination. 4 bus trips. No system for boarding in sections. Over an hour late departing. Nothing complimentary, not even water or in-flight music. Pay wave not available and no cash sales. Staff onboard were friendly and professional.

It was a super crowded time to travel out of Melbourne, but the flight was OK

Worst flying experience of my life. FIVE HOURS delayed! Rude and unhelpful staff and poor communication from the grounds team. Never flying Jetstar again

Plane was late leaving darwin so we didn’t get home till 1130pm 2nd time in a fortnight that has happened. Hard when you have to work the next day

It may have been a result of earlier issues with a previous plane, causing delays, but the staff were not nearly as smiley as the previous Jetstar flight I was on. Also, they started boarding before the plane was empty...so we moved from one line into another line. They should have just waited until the plane was empty to avoid waiting in two lines.

Captains address to passengers was excellent. Knee room in seating was very uncomfortable.

We were visiting from California and did not know Melbourne. When we arrived at the main airport, where we also arrived when we flew in, we found to our horror that we were at the wrong airport! There was no obvious to us indication that there were two airports that Jetstar flew out of in Melbourne, or even that there were two airports. The staff tried to find us seats to Sydney but none were available, so we got an Uber and went to the other airport and managed to catch the original flight. The staff were great and very helpful, including figuring out how to check what bag to not have to pay extra for the luggage. I was contrasted with Ryan Air that we had flown with in Europe a few months previously and been treated as cattle and no smiles, no help, just line up and pay. We were impressed by the friendliness and the help extended to us.

Flight departing too early at 06.15 Difficult to get to airport