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Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english

Pros: Comfortable and all crews are nice

Cons: Entertainment but because of poor entertainment I could sleep for eight hours. Thank you.

Cons: The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying.

Pros: We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid.

Cons: Food options were limited. Boarding was a long process by bus out to the tarmac.

Pros: Almost everything.

Cons: Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that.

Pros: The braised beef dinner was excellent, the crew were really helpful and the entertainment good. Arrived early as well.Qantas seems to have great pilots as very little in the way of bumpiness on landing. So well done guys.

Cons: Nothing much. I have long legs so it's hard to get comfortable enough to sleep.

Pros: Great crew! Cheap flight

Cons: Food okay, flight delayed both ways, seating uncomfortable in economy.

Pros: Lots of movies and TV to watch. Meals were decent. Good attendants.

Cons: A little tight seats. The attendents were slow to clean up after meals.

Pros: Best food and flight service EVER. Loved the net leg rests, pillows, blankets, entertainment selections

Cons: Seat arms didn't fold completely back between seats.

Pros: The braised beef dinner was excellent, the crew were really helpful and the entertainment good. Arrived early as well.Qantas seems to have great pilots as very little in the way of bumpiness on landing. So well done guys.

Cons: Nothing much. I have long legs so it's hard to get comfortable enough to sleep.

Pros: New plane

Cons: Everything else

Cons: Couldn't check in on mobile

Pros: The crew on flight HX 538 from HK to HcM was excellent. All members were very patient in dealing with many non English speaking travelers.

Cons: Food on HK Airlines I have to rate as the worst of all the airlines I flew on.

Pros: Attentive service

Cons: Didn’t tell why the flight is delayed for 30 mins. All passengers boarded

Cons: The in flight early morning snack was a thrown together cheese and ham something... No butter and very bland

Cons: Food was terrible for an international flight. Crew was tired and uninterested.

Pros: Great crew! Cheap flight

Cons: Food okay, flight delayed both ways, seating uncomfortable in economy.

Pros: Boarding was quick.

Cons: Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours.

Pros: Lots of movies and TV to watch. Meals were decent. Good attendants.

Cons: A little tight seats. The attendents were slow to clean up after meals.

Pros: New plane

Cons: Everything else

Pros: Crew is nice!

Cons: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Pros: Better than US airlines in service and comfort

Pros: Delayed and would have appreciated more snacks.

Cons: the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.

Pros: Crew

Cons: Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful

Pros: Extra leg room, great service and good food.

Cons: The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies

Pros: Crew

Cons: Delays

Cons: The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff.

Pros: Lots of movies and TV to watch. Meals were decent. Good attendants.

Cons: A little tight seats. The attendents were slow to clean up after meals.

Pros: Great Business Class Lounge close to departure gate.

Cons: Connecting from a domestic flight with Virgin Australia to the International Terminal carrying 5 large pieces of luggage was a bit stressful and complicated. Train or Bus ? Lots of Lifts up and down. Boarding security was excessive.

Pros: The service was really good

Cons: My bag was broken when it came off the plane so I wasn’t happy about that.

Pros: Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time

Cons: Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!

Pros: Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem.

Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.

Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english

Pros: Comfortable and all crews are nice

Cons: Entertainment but because of poor entertainment I could sleep for eight hours. Thank you.

Pros: Great service, competitive price, comfortable seats and cabin, nice lounge in HK

Cons: Lounge in SFO and Shanghai was shared with other airlines and a bit crowded. Food is not as impressive as in the business class on some other airlines - even the food in HK airport lounge is not that impressive - neither the varieties nor the taste

Cons: I was 32 weeks pregnant and I’ve asked twice if there is a priority for boarding but the crew kept telling to line up. I was fine with lining up but just checking if you have he policy for priority boarding.

Pros: Attentive service

Cons: Didn’t tell why the flight is delayed for 30 mins. All passengers boarded

Cons: The in flight early morning snack was a thrown together cheese and ham something... No butter and very bland

Pros: While the business seats weren’t as comfortable as the pods, they did go flat for a decent sleep but they aren’t as wide,you need to be traveling as a couple if you have a window seat if you want to get out while the other person is asleep.

Pros: The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep.

Cons: I don’t have anything bad to say. The service was really good.

Pros: Comfortable and all crews are nice

Cons: Entertainment but because of poor entertainment I could sleep for eight hours. Thank you.

Cons: The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying.

Cons: The in flight early morning snack was a thrown together cheese and ham something... No butter and very bland

Cons: Food was terrible for an international flight. Crew was tired and uninterested.

Pros: Good food Cheap airfare considering it’s Dec. Boarded/departed/arrived on time/ahead of time

Cons: Leg room quite tight Ipad instead of a built-in screen

Pros: Boarding was in order which started from the last to the front of the plane which was excellent since congestion was reduced and smoother flow of traffic. The food was good and tasty. The crew was attentive to passenger’s needs. The pilots did an excellent job specially in landing and take off. The ride was smooth.

Cons: Cleanliness of the restroom which can be improved. The temperature inside the cabin was a little on the warm side.