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Pros: Crew was friendly food was great, flight was safe.

Cons: More room

Pros: Fortunately plane not full and was able to use adjacent seat(s).

Pros: The crew was lovely as were the littlebthibgs like slippers.

Cons: The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi

Cons: They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight.

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Pros: Very prompt and efficient

Cons: They lost are baggage

Pros: Very happy with all the services!

Pros: Nice plane and crew.

Cons: Many delays, lack of communication. Nearly two hours waiting on the tarmac.

Cons: The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound.

Pros: Crew members were great!

Cons: Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience.

Pros: Crew is nice!

Cons: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Cons: The flight attendants could be more friendly and more eye contact.

Pros: Great crew. Food. Lay flat bed.

Pros: Nice plane and crew.

Cons: Many delays, lack of communication. Nearly two hours waiting on the tarmac.

Pros: Friendly crew and good service

Cons: Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)

Cons: More leg room and space between seats is needed.

Pros: I slept for 12 of the 15 hours so? Food was good!

Cons: More leg room.

Cons: Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price.

Pros: The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time.

Cons: The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue.

Cons: One of my luggage did not make it

Pros: Seat was super comfortable and crew is great

Cons: Be on time

Pros: Very good service, warm and thoughtful

Cons: I miss the flight and I need to change it please

Cons: the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.

Pros: The food is excellent.

Pros: Crew was amazing

Pros: Crew will try there best to help you in anyway

Cons: Missed my connection so lost bags . Took 2 days for them to get to me.

Pros: Amazing crew. On-stop flight. All premium economy for reasonable price.

Cons: Silk air

Pros: One of the best seating I have ever had. Compared to Emirates the seat was spacious.

Cons: Food was good but was not full compared to emirates.

Pros: One member of the crew did her best to treat me as a premium FF member. That was about it.

Cons: Qantas really screwed up the operational management of this flight resulting in a long delay into Sydney and then a further delay to Brisbane. Getting the water weight and balance right is FLIGHTOPS 101, but not for this B Team. Much of the flight delay was completely avoidable.

Cons: Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price.

Pros: Crew was friendly, flight was very smooth and arrived early

Cons: All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat

Pros: - decent wine, fresh fruit, in-seat entertainment, smooth flight

Cons: - audio was buzzy, seats very thin, bathrooms not stocked with paper towels

Pros: Crew was friendly and helpful.

Cons: Seats are definitely too small in both directions.

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: Crew was supportive

Cons: Improve food quality and variety for vegetarians

Cons: Vegetarian food is terrible. Also no variety

Pros: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,

Cons: The domestic flight food was only bearable.

Pros: Customs really fast

Pros: Nice plane and crew.

Cons: Many delays, lack of communication. Nearly two hours waiting on the tarmac.

Pros: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.

Pros: Seats were uncomfortable,

Cons: Bigger seats, more room between the seets.

Pros: Nice crew, surprisingly fresh food.

Cons: Very cramped seating.

Pros: Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty.

Cons: Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat.

Pros: The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!

Cons: I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!

Cons: The food is usually good on korean air but wasn’t great this time

Pros: Everything was great!

Cons: More dates available for reward redemption

Cons: No babies

Cons: It was perfect

Pros: The seat space, and the ability to recline the seat was surprising.

Cons: It is what it is.

Pros: Very disappointed in the service provided

Cons: Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk.

Pros: Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better.

Pros: Crew were very friendly, very comfortable flight and quick boarding/ off boarding

Cons: Having my luggage come with me! I have to wait more than a day to get it back

Pros: great crew

Cons: flight delayed - but that happens...

Pros: First rate crew, friendly and professional through the long flight. The food was excellent and the crew offered snacks and drinks between meals. I paid the extra to sit in a section upstairs that I was able to get up and move around frequently.

Cons: It’s a long flight but that can’t be helped. Economy seats are really cramped and so I paid $190 for more leg room on the way back. Would highly recommend. I wouldn’t sit right next to the bathroom again. (Check seat guru first) Also wasn’t able to check in with my mobile phone. Had to go through the line.

Pros: Crew was friendly, flight was very smooth and arrived early

Cons: All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat