Pros: "Standard flight"
Cons: "My connecting flights were terrible. I was kept at the airport on a layover to another city and they wouldn't let me board because they said my passport number was entered wrong on the reservation. This made no sense as I had gotten off another flight on my way back home. No one at the airport in Shanghai was helpful and it was really frustrating to think that I would be stuck in China. I was finally able to track down a international supervisor who was able to print out my boarding passes and let me board my flight. Unfortunately, another family with small kids were dealing with the same issue as me only their flight was leaving in 30 mins. I hope they were able to make their flight."
Cons: "delay of about 1 hour, we almost missed our international flight from beigin"
Pros: "Crews are amazing but the set is a little too tight."
Cons: "WiFi never work and food was bad everything is salty."
Pros: "Seat is comfortable with lots of leg room. Clean plane."
Cons: "On a 14 hour flight, we got food right after take off and then nothing until 7 hours later. Bring snacks for long flights! Minimal movie and tv selection too"
Cons: "Flight delay was a pain from LAX to Nanjing."
Pros: "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
Cons: "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
Pros: "The crew are so very warm, helpful and accommodating. I feel like I get good value for me (not very much) money spent on this trip."
Cons: "No entertainment system on this 3hr flight... Though the nighttime view over Japan was spectacular so I surely wasn't bored!"
Pros: "Crew was helpful in flight And they were humble too."
Cons: "I didnt like.Management. everyone act like impatience and crew didn’t control well."
Pros: "Getting a poncho to help stay dry as we exited the plane for the shuttle bus."
Cons: "Not a lot of room. Also, doesn't anyone use a napkin in Asia?"
Pros: "There is absolutely nothing I can say that I liked about China Eastern flight. See comments below."
Cons: "Service was horrible. Flight got delayed by 10 hours and staff expected us to wait at the gate till the next flight."
Pros: "Flew business class on their 777's to and from LAX/Shanghai. Unbeatable service at LAX where the gate agent escorted us through security onto the plane and on the ground in Shanghai and Beijing where ground personnel were on hand to help you make your connections. Great service in both economy and business class. (Domestic economy-full hot meal service with choice of entree!!) China Eastern will be my choice for travel to China."
Pros: "Flight attendants."
Cons: "Late departure and very late arrival in Beijing. Damaged checked-in luggage."
Pros: "good selection of movies"
Pros: "On time departure and early arrival"
Pros: "Crew was very nice and helpful. All announcements were made in both Mandarin and English, which I appreciated a lot. Wifi was relatively good at the Kunming airport."
Cons: "There was an interim stop in Kunming that I did not see anywhere on the schedule. We went through immigration there, which was confusing to both me and the immigration officials. It was difficult to figure out how to get to the connecting flight."
Cons: "I was cleared from San Francisco. When tried to re-check in in Shanghai, I was stopped and told that my luggage is over weight. They wanted me $200 for the additional weight. I threw lots of stuff there, since I decided not to pay a penny. They were rude, and arrogant"
Pros: "As always, I was impressed by the high level of professionalism."
Cons: "The seats were terribly uncomfortable and once reclined did not un-recline by themselves. There were no basinettes for the baby. And there was no power supply, USB or wifi for working."
Cons: "Our flight was longer than planned. No explanation as to why. As a result we missed our connecting flight with China Eastern. They shouldn’t sell flights if they are going to miss the connecting flight routinely."
Pros: "Crew is exceptionally nice and friendly!"
Cons: "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
Pros: "The flight was on time. The boarding process is quite efficient."
Cons: "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."
Cons: "Food, dirty bathroom, smells badly and more"
Pros: "Definitely one of the best airline travel experiences of my life."
Cons: "The food has room for improvement but was decent."
Cons: "Seats are very narrow space in this plane"
Pros: "The overall seat & comfort was great. The food was presented very nicely and of decent quality."
Cons: "It was clear the pilots were smoking as every 30min-1 hr the cabin would fill with the smell of cigarette smoke. I read this on previous reviews online and found it to be true here. Made for unpleasant trip as it made my eyes and throat feel uncomfortable."
Pros: "The food"
Cons: "It was very unorganized & when asking for information the staff members of China eastern were unhelpful & unreliable & Very UNORGANIZED!"
Pros: "Lots of free movies. Leg room was ok. Flight left on time."
Cons: "Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation."
Pros: "They never tried to solve problem for the customer but threaten me if I did not have the problem fixed they have the right to refuse me."
Cons: "Not that it was China Eastern's fault, but my travel agency illegally cancelled my reservation without my consent. I had to buy another ticket last minute. The flight itself, however, was comfortable."
Cons: "I could not use my phone on the flight even pin airplane mode."
Cons: "You can't use your phone on the flight -- even in airplane mode. Happy I had something to read. (For the record, you can use computers or iPads, just not phones. One can only imagine they had some problems with phone use in the past.)"
Pros: "The Airbus plane & the crew"
Cons: "My luggage from SFO (via HKG) was not loaded in HKG on the same flight and arrived the next day. They don't forward it to my hotel in Shanghai, do I had to head down back to the Hangzhou airport to pick it up and take the train back to Shanghai. No apologies from the airline ever."
Pros: "On time, comfortable. Great flying experience."
Pros: "Overall everything was good."
Cons: "No complaints at all"
Pros: "Crew were very friendly and efficient. Flight was quick."
Cons: "Delayed on the ground at Shanghai airport. Only got 1 small packet of peanuts to eat so I was really hungry. So maybe give a roll or something a bit more substantial."
Pros: "Plane was clean and fresh, crew was professional and courteous."
Cons: "First flight of the day, yet 3 hours late. Zero communication on status, reason, etc. We all just hung in limbo for hours wondering what was happening."
Pros: "Crew was friendly, about as expected for the cheap price"
Cons: "No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)"
Pros: "Service was good."
Cons: "Was an hour late without much explanation."
Pros: "long delay."
Cons: "long delay and bad customer service."
Pros: "Efficient processes and friendly crew once aboard,"
Cons: "Long delay in departure, no entertainment, "simple" business class with just bigger seats, limited food and drink; took forever for baggage to appear, boarding and deplaning by stairs not gate."
Pros: "Got me from Kunming to Beijing."
Cons: "Crowded, late, no bus waiting on arrival in Beijing."
Pros: "Nice and supportive flight attendants"
Pros: "The airplane staff was kind."
Cons: "One of my suitcases did not arrive to my final destination. I was told that it arrived in Shanghai but has not been shipped to Zhengzhou. I arrived on January 1st. It is now January 3rd, and I still do not have my suitcase. Also, I am being told that I will need to pick up my suitcase when it arrives, but it should be delivered to my home. This has been a huge inconvenience. I have important things that I need and it has been delayed for far too long. I should also not have to pick up the suitcase because it is not may fault that it was misplaced. I refuse to spend half the day to go to the airport, and I also refuse to spend money on a taxi service to get me there."
Pros: "Cheap, ontime and good."
Cons: "there wasnt anything particularly annoying or to be disliked"
Pros: "Plane was clean, attendants were good, entertainment system was pretty good as well."
Cons: "Boarding process was very slow, baggage took about 45 minutes to arrive."
Cons: "Just the passengers continuing on to Hangzhou were told to wait on the plane. Then after all the other passengers left, we were told to get off as well. Then we were told to stand and wait for at least 20 minutes, then routed through the airport to join the first group of passengers on the plane to go through immigration, where one of the immigration officers was yelling out us. Then we had to wait at least another 20 minutes before we were led to the check-in counter where we each person needed to get new boarding passes. This process took at least a half hour. Then we had to re-enter the regular security line to reboard our flight. When we landed in Hangzhou, this process was essentially repeated, except that this time we collected our checked bags and went through customs before having to go to the check-in counter, again, get a new boarding pass, again, and then go through regular security to continue the remaining leg of my flight. I've never seen such an inefficient transit procedure in my life!"