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Scores according to KAYAK customer reviews
Pros: "See previous notes."
Cons: "See previous notes."
Cons: "Nothing really."
Cons: "Breakfast was not tasty. Options could have been better."
Cons: "Very nice services"
Pros: "Super easy"
Cons: "More leg room"
Pros: "Very prompt and efficient"
Cons: "Not being scammed on bag charges."
Cons: "I couldn’t get the seat to recline."
Cons: "The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?"
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Cons: "Generally ok for econ"
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Cons: "They need to bring around water more often. And actually offer it to people in the window seat."
Pros: "slightly more roomy than most carriers"
Cons: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."
Cons: "Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount."
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Cons: "They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Cons: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Pros: "same as above"
Cons: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Cons: "Friendly and efficient"
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "The seat and leg space, blankets and pillows. Good dinner and breakfast and great sleep between"
Cons: "Engine noise at times drowned out the sound system"
Pros: "The staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Cons: "Just a bit cramped"
Pros: "Everything, felt safe"
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "everythign aboht the trip was great"
Cons: "Very small seat"
Pros: "It was simply fantastic - all of it!"
Pros: "I like SkyCouch."
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "The fly was on time"
Cons: "The service very poor"
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "Staff and the cleaninless of the plane."
Pros: "Amazing staff"
Cons: "Lost my bag"
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "Everything was outstanding easy and friendly to use"
Cons: "I like everything my experiece here was awesome"
Pros: "Easy Boarding, nice crew"
Cons: "More vegetarian food options"
Pros: "Crew amazing , cooperative"
Cons: "Doing great"
Cons: "Mu luggage got broken"
Pros: "I really appreciated that my bags were not lost"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Crew was amazing and food was Delicious as compare to other airlines."
Cons: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "Not-so-full flight meant we could move about and choose more comfortable seats."
Cons: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "The food"
Cons: "No tv monitors or any entertainment"
Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."
Pros: "Aircraft was very nice and comfortable. Flight crew as friendly."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Staff was excellent"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"
Pros: "process quick and efficient"
Cons: "average seats"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Pros: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Cons: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Pros: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Cons: "We have no complaints."
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Cons: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Cons: "The entertainment did not include any music (classical or otherwise)."
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pros: "its a five stars trip in its services"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Pros: "Overall OK food not all that up to the mark"
Cons: "3 out of 4 bags did not arrive even after 1 day of journey completion"
Cons: "Food is not fresh, very uncomfortable seats and very little leg room."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "The seating, crew members, and entertainment was really good."
Cons: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Pros: "Every things"
Pros: "Staff was excellent"
Cons: "More selection or choices like international food not like focus on Indian food"
Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Pros: "Good timing"
Cons: "Evry thing"
Pros: "Very friendly flight staff."
Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Pros: "The entertainment was great and the crew was very friendly and helpful"
Cons: "The ability to access bathrooms after turbulence has ended"
Cons: "Better inflight entertainment"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Cons: "I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth."
Pros: "All ok"
Cons: "Sray bathrooms often."
Pros: "Crew were good though snacks weren't on offer without asking."
Cons: "The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "It’s no choices small portion"
Cons: "No taste a"
Pros: "Every thing is very good"
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "The comfort ,food"
Cons: "Crew was not polite and had an attitude when requests was made."
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Pros: "Rude flight attendants and REALLY BAD FOOD."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Cons: "The food i wish there were more choices please."
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Cons: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "Flight leg space and inflight crew are good"
Cons: "Emirates Check in Person at Orlando International Airport is Rude and RACIST"
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Pros: "I like the selection of movies."
Cons: "The check-in and gate staff were trying to weigh our carry-ons and make us adjust things when ultimately does it matter how much weight I can carry on the flight? What if I gained 20 pounds since I booked my ticket. Will I be charged? Seriously, if it's that big of a deal, there should be a limit on weight of the person plus their carry-ons. Thin people should not be hassled! I am saving a hundred or so pounds by not weighing so much! Stop hassling us for carry-ons!"
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "Wifi availability. Comfort."
Pros: "Staff were great. Food was good."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Like everything"
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Cons: "Nasty unorganized corporation that treats passengers badly."
Pros: "We flew on time"
Cons: "It was ok"
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Cons: "Confusion with wrong menus being handed out - on 2 flights!"
Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Pros: "Started my Movie on the Ground before takeoff"
Cons: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
Pros: "Nice crew, clean aircraft, on time departure."
Cons: "Entertainment system."
Cons: "Enjoyed it very much. Great crew and clean plane!!"
Cons: "Very happy traveller"
Cons: "The seats were broken - did not stay reclined. Also the seat pocket had gaping holes in them - couldn't place anything properly."
Pros: "Fantastic service from check in until arrival."
Cons: "More up to date movies"
Cons: "On time departure"
Pros: "the crew was good."
Cons: "hot as hell during check in outside and it took forever. then the entertainment on the plane which was prehistoric with everyone having to watch the same movie, plus it was a very old movie!"
Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Pros: "Amazing service on Fiji Airways"
Pros: "Friendly staff"
Cons: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"
Pros: "Trip , food etc"
Cons: "Delays on flights"
Pros: "great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom."
Cons: "movies were dated."
Pros: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Cons: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Pros: "I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken."
Cons: "See above. The above problem caused me discomfort, pain, stress."
Cons: "planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered"
Pros: "well refer below"
Cons: "plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like"
Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."
Cons: "No information around delayed flight. There were 4 delays.."
Pros: "The service and food"
Cons: "Plane seems dated"
Pros: "Had an extra seat to strech out."
Pros: "Fiji Airways price"
Cons: "I don’t know what the use is of bashing this airlines on their horrible service because they don’t improve. They cancelled my flight and would not put me on a flight to NAD or provide accommodations UNTIL I argued about how the flight change was NOT my fault but theirs and disagreed to pay extra."
Pros: "I traveled with my 4 children and my husband. Out of Honolulu the flight is scheduled very late so i had extemely exhausted children. The gate agents were so very helpful and so compassionate, especially because my 4 month old baby was crying. They stepped up and helped me with my other kids as my husband was out looking for water to make a bottle for him. Awesome awesome service! The crew was very nice and helpful when we were all sleeping. Did not bother us once and they let us sleep. Unfortunately I did not try their food service but my husband said it was delicious. The only thing was that they only offered a couple of movies via some small screen at the ceiling of plane making it hard for my 5 yo daughter to watch anything ultimately relying on their tablets which dies early. Overall, from check in to touch down, it was a very pleasant flight! Oh! And the blankets were so soft!!"
Pros: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Pros: "Great food and service"
Cons: "Should have completely flat beds"
Cons: "Too cold- The air con was pumping too high everyone was freezing"
Cons: "We were in the last row on the plane for some reason that was not explained....Parts of plane fell on our heads..Not enough room to lower the tray table...Wedged into seat like sardines...Entertainment was the sounds of toilets flushing...We paid a fortune for first half of flight from LAX to Nadi that was excellent...The second leg of trip to Auckland was a HUGE NIGHTMARE that won't be forgotten....Shirley and Ron Richard"
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "The cabin crew was very nice and liguids were given frequently."
Cons: "The seating needs more room for legs"
Pros: "Loved the soft good quality complintary blankets they had available for us on every seat as well as pillow. Really made it feel homey and comfortable. Probably the best airline meal I’ve had. It was like a creamy mushroom chicken with mashed potatoes, cheese wedge, crackers, etc."
Cons: "The luggage weight limitation on carry-on bags"
Cons: "When I landed in LA after my trip I was sad to find that my suitcase was broken into and item bought were taken."
Pros: "Previously took 4 other Air NZ flights on this trip and loved them - great entertainment, very pleasant and helpful crew. The long flight from Fiji back to the US was partnered with Air Fiji and it was just a bit above average compared to our typical experience with Air NZ. The boarding experience was really good and much more organized than most airlines, which was nice. Plenty of bathrooms available, they came around with water frequently, which is a must on these long flghts, and every seat had their own screen for entertainment, which is very nice."
Cons: "Seats were not very comfortable, not much leg room especially for such a long red eye. Movie and TV selection was limited compared to typical Air NZ flights. Half the crew was somewhat unpleasant and overlooked passengers trying to give them trash and even charitable contributions when they were going around collecting specifically those things. (The other half of the crew was the more typically amazing, customer oriented attitude.) Not sure if Air Fiji just over works its crew or what, but it was not as pleasant. The food was also back to typical just ok airplane food, not normal for Air NZ which has great food and lots of it. We also were not able to pick our seats for this flight, which was not ideal for comfort or location."
Cons: "Small tight seating and horrible food."
Cons: "Although they are being very efficient, they collect blankets and headphones 45 min before landing and I could have still used them for 45 minutes!"
Pros: "Everything except food"
Pros: "Except entertainment and comfort i did not like any thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."
Pros: "Comfort of "quiet zone" seating which was an extra $149 per person."
Cons: "Check in clerk and Manager were not very helpful. Check in was a nightmare with no organization for preferred flyers. Boarding was also disorganized and chaotic."
Pros: "On time. Good people."
Cons: "Business class seat could be better"
Pros: "Great views, fun airport w live music...seeing storm over Auckland"
Pros: "Who sells Business tickets to parents with 18 month old children? Paid extra to arrive in Fiji rested and relaxed. No surprises h thing. Kid screamed off and on the entire trip. Row right behind us. Flight crew was excellent."
Cons: "Food was mediocre. Seats are flat but not horizontal."
Cons: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."
Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Pros: "Staff was very kind."
Cons: "Plane was delayed by 2 hours Leg room was tight for a 10 hour flight Movie options were dated"
Pros: "Got us to Nadi safely."
Cons: "We had a banana from LAX airport and intended to eat it on the 13-hour overnight flight. Unfortunately we forgot about it. The customs at Nadi found it on X-ray and slapped us with FJ$400 fine! One of the Fijian bio security officer told us that "by handing out big fines, we hope the airlines will remind passengers of biosecurity rules...". But Fijian airways failed to do that. $400 fine is a horrible start of your vacation and we will never come back to visit Fiji. We will also advise all our friends not to visit Fiji on facebook."
Pros: "very good service, no delays"
Cons: "would be nice to have more leg room"
Pros: "It was okay the plan was a bit small and uncomfortable for an international flight.."
Cons: "My luggge didn't make the flight...I had to wait almost two days. And the airport is not close to where I was staying. No one offer to compensate for the inconvenience. We had to leave to another island so we was in a rush for our luggage."
Pros: "Everything. Would choose again. Thanks so much."
Cons: "Long time to load luggage. 45 min late"
Pros: "Nothing stood out."
Cons: "Treated like a second tier customer. Rude flight attendants. Did I mention my flights we're delayed 3+ hrs and the plane's engine gave out. That happened. Very poor/mediocre airline. Oh and the seats are extremely uncomfortable. Everyone around was worthy of contempt."
Pros: "Nothing stood out."
Cons: "Treated like a second tier customer. Rude flight attendants. Did I mention my flights we're delayed 3+ hrs and the plane's engine gave out. That happened. Very poor/mediocre airline. Oh and the seats are extremely uncomfortable. Everyone around was worthy of contempt."
Pros: "The captain was very thorough in explaining the instrument problem he had noticed that necessitated our return to Nadi an hour and a half into our flight. After repairs, the Christmas Island passengers were offloaded and we flew directly to Honolulu. Cabin crew efficient and friendly."
Cons: "Really slow/confusing checkin and boarding process. Awful food."
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Pros: "Crew had christmas ware on."
Cons: "Food did not taste good. Better wine."
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Cons: "Not to overbook the flight"
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."
Pros: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."
Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"
Pros: "entertainment and flight attendant"
Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"
Pros: "Great service from start to finish"
Pros: "The crew welcomed us on board the night of December 31st. They celebrated New Year with us and created a comfortable and celebrative atmosphere. Amazing service!"
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."
Pros: "the flight crew was so nice, and so collaborative. Im vegan and the ooption they had was vegetarian, but they figure out and got salad and fruit for me."
Cons: "my luggage arrived broken. they break the zip in order to open the luggage, (for general checking Iguess) but the zip should never have been broken"
Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"
Cons: "Boarding was disorganized and confusing, no where to sit at gate."
Cons: "Delayed by 3 hours"
Cons: "Comida, al llegar a mi ya no habían opciones."
Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Cons: "Foods service was very very slow. Foods were not good at all"
Cons: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"
Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Cons: "Latin service can come across as abrupt"
Cons: "The boarding process how backwards they do it And make you check carry on items Anf don't offer online check in"
Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."
Cons: "1 hour delay....., without explanations-"
Pros: "The price"
Cons: "The crew seemed to ish they were somewhere else. I was in business class and had to beg for a drink after an hour of flying."
Pros: "Roomy seats, good meal, friendly staff."
Pros: "The flight was fine, as far as being on time, more or less comfortable, etc."
Cons: "You have to pay for food. Being expensive, you go hungry. They gave free soda."
Pros: "There is nothing that I liked"
Cons: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."
Pros: "good service, professional, nice flight"
Cons: "nothing really"
Pros: "Nothing. They would not let me on the flight although I was at the gate an hour in advance with no checked luggage"
Cons: "I had called previously to verify that Qantas and Lan were partners and although I had purchased separate tickets (Qantas from LAX to SYD and LAN from SYD to CHC), that i would have no checked luggage and the informed to go straight to the gate. When I arrived in SYD i did and was there well in advance. They wouldn't let me on the flight and I have no idea why."
Pros: "Excellent service. Short flight, arriving in time."
Pros: "Service and attention was perfection at its best."
Cons: "Nothing to dislike. 787-9 makes this journey a breeze."
Pros: "Great flight!! First time with LAN and it was amazing. Big new plane. Comfortable sets. Entertainment was good. Crew were really nice. Overall an excellent flight."
Pros: "expected a cheap flight in a small plane with no food. instead, we had the best new boeing and got some good food. nice crew and awesome entertainment program."
Cons: "Lost baggage. !!!!"
Cons: "I have a very bad experience. The first flight was delayed, so many people including me missed the connecting flight. They kept us till 2AM at the airport and made us take out all our luggage before taking us to a hotel. Then, there was a Flight leaving the same day at noon, but instead of acommodating us there, they made us wait till 11:59 PM for the next flight. They told us that it was a direct flight as it was initially scheduled from Lima to La Paz, but that was not true as we had to stop in Santa Cruz first. To sum up, there was a 28-hour delay in total. I was supposed to get to La Paz on Jan. 28 and ended up arriving on the 29. No explanations were given, but it is clear that they oversold as all flights were full. Avoid this airline if you can."
Airlines flying from Florida have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida
Masks required on board, masks provided on flights from Florida
Social distancing seating
Middle seats unavailable to book on flights from Florida
Testing for antibodies, testing for symptoms for flights from Florida
Waiving of change fees. Search flexible flights from Florida