So this review is related to some things related more to the airports and higher-level stuff. One issue was that this was the second leg of an international flight for me. It was an American Airlines codeshare with Finnair. American Airlines had alerted Finnair about some additional security measures but did not mention the fact that any liquids purchased at the Duty Free stores en route would NOT be allowed through security at Chicago when transferring to the domestic terminal. Passengers did have the option of placing those liquids in their checked baggage but what if that wasn't an option? Another issue is just related to ORD, it was a zoo. I know that's beyond what this review is about but big airlines like American have some part to play in how the airport operates.
Scene at Athens airport was chaos. There are no self-check-in machines and apparently, like me, no one was able to check-in in advance using the email link. Hundreds of people on line and only ONE counter agent (a second one arrived after a while)! Crowd noise made it impossible to hear announcements. At the counter I received a boarding pass with no seat assignment! Had to push through the crush of people at the gate counter to get a pass with a seat assigned. Posted boarding status was inaccurate. Boarding was not by group--just a mill of people on a ragged line. No jetway so we had to get a bus out to the tarmac and use the stairway to board. The plane was freezing cold, at least in my back row. Entertainment options are fun, a big improvement over the old days, but the one video I chose to watch kept stopping and seemed to be defective. Food was moderately awful, especially the leaden pizza pocket handed out at the end without even a napkin. The crew seemed indifferent and not well organized (dinner was handed out before the drink cart, e.g.). I must say that conditions on the flight TO Athens were much better; no complaints there.
The plane could have been ready to go at 11 rather than 3!
Pros: "The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional."
Cons: "The crew members needs to be helpful, and customer service to their passengers!"
Cons: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Cons: "Overbooked and crowded, on a Sunday."
Pros: "Amazingly helpful and friendly crew."
Cons: "Affordable fares equates to small space."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Pros: "The crew was great. They especially did a remarkable job keeping bathrooms clean."
Cons: "Food is definitely not as good as international airlines."
Pros: "Crew was helpful. Flight was on time. Luggage was provided in a timely manner."
Cons: "Underseat space for center seats is not adequate for two seats. One the the entertainment screens required multiple resets throughout the flight."
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Cons: "Lack of entertainment and snacks for a 3 hr flight"
Pros: "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
Cons: "The flight could’ve waited for us instead of leaving on time for Allentown!"
Pros: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Cons: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Pros: "It started with a 2 hour delay. Then, when the plane finally got to Orlando, there was a smoke alarm going off. We had to wait another 30 minutes for that to be fixed. Then when we got on the plane there was a issue with the baggage and we sat again for another 30 minutes"
Cons: "Not one explaination, or consideration. The attendants were rude and the pilot didn’t even come on during the flight to say anything but signing up for a credit card. Bullshit."
Cons: "Only snacks available at 5am"
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
Cons: "The turbulence st the end made me puke."
Cons: "American wins tge coach torture contest!"
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Pros: "On time. Jet rather than a turbo-prop plane. Quick flight."
Cons: "Somewhat haphazard boarding. Not even a cookie for a snack."
Cons: "For an obviously new aircraft the space between rows was horrendous. I am 5ft4in tall and when I sat down my knees touched the seat in front of me. When the passenger in front of me tilted his seat back I couldn’t even cross my legs! I like Qantas but I have learned to abhor American Airlines (which operated this flight), next time I will probably use Air New Zealand purely because of the seat situation."
Cons: "Food service was not announced. Take off was delayed one hour"
Pros: "New plane, great crew on board."
Cons: "seats were hard especially for a 13 1/2 hour flight."
Pros: "Very upset this was an American Airlines Plane and not Quantas. There was very little room so it was an extremely uncomfortable 13+ hour redeye flight."
Cons: "Bait and switch tactics, size of seats."
Pros: "The food was good, the crew was very professional. The flight was on time. The seats were OK, but not conducive to sleeping."
Cons: "We weren't assigned seats together. It ultimately worked out OK because I was assigned to sit between a mother and her young child. They asked if they could have my middle seat so they could sit together - hurray! After that, the person in the aisle seat next to my husband was willing to swap her aisle seat for my new-found aisle seat. But on long flights, greater efforts should be made to seat couples together."
Pros: "Smooth operation, on time"
Cons: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Cons: "The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats....."
Pros: "pleasant crew"
Cons: "CRJ900 is a small plane. no WiFi"
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Cons: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Pros: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Cons: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"
Pros: "Food! Friendly crew"
Pros: "Left on time"
Cons: "Some glitch said the flight was delayed, when it wasn't. Good thing I checked with the Check In Counter."
Pros: "New 777"
Cons: "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
Cons: "Lost our bag in LAX"
Pros: "Liked that one of the flights ha a usb connection to charge my phone"
Cons: "It was slightly more cramped in the seating and it was very warm for the duration of the flight"
Pros: "Plane clean"
Cons: "Seat assignment process totally sucks. Wasn't possible to sit with partner even though we checked in day before. Line management at gat abysmal"
Pros: "Crew friendly and efficient."
Cons: "Flatbed width tight"
Pros: "The ginger ale."
Cons: "This was my return trip with more delays due to maintenance issues of the aircraft. 10/17/16 flight 1585 was the outgoing flight delayed five hours on my departing trip. I waited at the baggage carousel 15 minutes for my bag after over an hour delay due to switching aircrafts. With a flight arriving this late in the evening with the low volume of bags checked (due to checked luggage charges), this should not be the case. Five minutes to gulp down ginger ale."
Cons: "Seats far too close together even for cosch"
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"