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A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.

Appreciated the ability to get an earlier flight home after flying in from in from Japan. No problem with boarding or crew service. The limited choice of snacks, compared to previous years. Aircraft seats seem to be getting harder and more uncomfortable all the time. Overall, happy to be home

Both my wife and I thoroughly enjoyed our return home from Tokyo to Auckland and onwards to Palmerston North. We would recommend using the Premier Business class for long-haul travel, any day. Well worth the extra cost. Cabin staff were exceptional, Thank you

The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.

Wonderful trip. Everyone from checking in to the gate to the flight itself was amazing - kind, helpful, and has a beautiful smile.

The Premium Economy seats were very comfortable and the food was quite tasty. I did not use the entertainment system, but I was able to charge my phone and tablet with the seatback connection.

The seats are feeling very hard to sit on. All the padding is flat, like sitting on a park bench for over an hour

Nothing better than Air New Zealand. Top scores in every category.

We had difficulty checking in as United didn’t recognize the confirmation number and the agent was not helpful. We went to the United Assistance desk where the agent was able to process our reservation. We also weren’t allowed to choose seats in advance.

Space between seats on Air New Zealand is generally tight. The crew on this flight was excellent! Very attentive and nice. You get free wine or beer and chips and of course the Air New Zealand candies. 1 hour and 35 min flight approximately.