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Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."

Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."

Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"

Pros: "Only a 25 minute flight"
Cons: "Nothing"

Pros: ":)"

Pros: "Good quick flight"
Cons: "N/A"

Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."

Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."

Cons: "Nothing"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "Amazing crew"

Pros: "Ground staff were particularly helpful"

Cons: "Had to pay for most movies. They need to bring around water more often and actually offer it to window seats rather than handing a glass to the aisle and walking off."

Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."

Cons: "It ran a bit late"

Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."

Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."

Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."

Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."

Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"

Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."

Pros: "Friendly team on board"
Cons: "Nothing"

Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."

Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."

Pros: "vvery comfortable flight"

Pros: "The entire group of employees were excellent, and very friendly."

Pros: "Friendly prompt service!"

Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Cons: "nothing!"

Pros: "Awesome customer service, I was impressed."

Pros: "Great staff and crew. Some of the best!"
Cons: "No Wi-fi? WTF? It's 2017, almost 2018! How is it that an international airline does not have Wi-fi? Extremely disappointed, as I didn't find out until I boarded the flight. Get Wi-fi ASAP."

Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."

Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"

Pros: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Cons: "Captain's sense of humor."

Cons: "- Crew was ok, not friendly just professional."

Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."

Pros: "Cabin crew was excellent"
Cons: "No complaints"

Pros: "The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice."

Pros: "Not a problem, anywhere. For a long day, that is appreciated."

Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"

Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."

Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."

Pros: "Not very much"
Cons: "Cramped and squeezed in for a miserable flight."

Pros: "Free cookie!"

Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."

Cons: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."

Pros: "They put me on a flight to Auckland and then a flight to Wellington"
Cons: "Well I didn't even get on this flight because the plane haven't even left wellington when it was supposed to have been boarding in Sydney had to get two different flights"

Pros: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Cons: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."

Pros: "CREW WAS HELPFUL AND OBLIGING."
Cons: "IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY."

Cons: "Have a choice of both sweet & savoury snacks onboard."

Pros: "The service and entertainment provided"

Pros: "Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough."
Cons: "Some Crew a bit slack. And slow service"

Pros: "Arrived safely"
Cons: "Horrible check in process from Syd to Melb. Leaving No time to make flight Horrible transit through Melb - missed connecting flight back to sydney Overall not great"

Cons: "They all very much friendly staff and very helpful"

Pros: "Everything was fantastic!"

Cons: "Best flight ever all time"

Pros: "Crew were great - happy & fun. Seats 19B & C"

Pros: "Fast boarding and great entertainment."
Cons: "Food was sparse and water hard to come by. The ability of passengers in front to deeply recline their seats made the flight uncomfortable and claustrophobic."

Pros: "ENTERTAINMENT. ONE STAFF MEMBER DID HER BEST TO LOOK AFTER ME DUE TO THE TERRIBLE SEATING ISSUES."
Cons: "I REQUESTED AND WAS GIVEN A WINDOW EXIT SEAT AS I AM TALL. THE SEAT HAD NO WINDOW AND HAD A HUGE EXIT BARRIER IN FRONT OF ME SO IT WAS VERY UNCOMFORTABLE. THE STAFF TOLD ME I HAD TO PUT MY SHOES BACK ON BECAUSE I WAS IN AN EXIT ROW. A DIFFERENT STAFF MEMBER SAID IT DIDNT MATTER"

Pros: "all good"
Cons: "all good"

Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."

Pros: ":("
Cons: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("

Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"

Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"

Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"

Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."

Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"

Pros: "Nice friendly staff."
Cons: "The snack provided was very unhealthy, and they did not have any alcohol available."

Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"

Cons: "Little more leg room required"

Pros: "Singapore airline best for Australia"

Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."

Pros: "Everything"
Cons: "Nothing not to like"

Pros: "The service, politeness of staff, the food."

Pros: "Mostly everything great."
Cons: "Leg room for me a bit small. Dinner a bit mushy."

Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."

Pros: "On time. Nice cup of tea and a bite to eat. Good entertainment if you have your own device (I did)."
Cons: "Entertainment system.took a while to connect to and dropped out a few times."

Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"

Pros: "Comfy flight. The staff were really helpful."

Cons: "Arrogance of the crew"

Pros: "I liked everything from crew to the plane"

Pros: "Little"
Cons: "Arrogance of the crew"

Pros: "Not much"
Cons: "Delayed no information"

Cons: "Bathrooms were disgusting, plane was dirty"

Pros: "The crew were so so friendly, as are most Australians, I've come to learn. I love the complimentary adult beverages!"
Cons: "I have no complaints that are unique to Qantas and this flight (cramped leg room, okay ish food, etc.)."

Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."

Pros: "Thank you for keeping track of our luggage throughout the massive delays and rebookings."
Cons: "Gate staff at all locations seemed stressed, under informed and overwhelmed."

Pros: "Friendly cabin attendants"
Cons: "Uncomfortable seating"

Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."

Pros: "Great service, great food"

Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."

Cons: "Delays at the airport Economy very uncomfortable Crappy food"

Pros: "Perfect flight, departure and arrival in time. Friendly team on board. Appreciate it! Thank you!"

Pros: "Flying to Qantas always enjoyable - staff always make for pleasant journey. Always happy to fly Qantas."
Cons: "One negative experience was that there was only 1hr 30mins between connecting flights. Between departing international flight - picking up luggage/toilet stop and clearing Immigration/Customs then catching bus between Qantas international domestic terminals we were racing to catch flight. As we arrived Qantas domestic terminal our names were being called over along with info the plane was awaiting our arrival. In my experience 2hrs is minimum time between connecting flights - otherwise good experience."

Cons: "Do you really need to be provided with a meal at 11pm just after departure? A decent snack pack would be a better get, and allow people to get to sleep."

Pros: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Cons: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."

Pros: "Didn't have to pay for drinks, after 4pm policy!"
Cons: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."

Cons: "See above"