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Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."

Pros: "Just ok"
Cons: "The crew and the service"

Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."

Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"

Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."

Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"

Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."

Pros: "Amazing crew, great seating area and tasty menu."

Pros: "The staff was amazing"

Pros: "Crew was attentive and made extra effort to meet special requests from passengers."

Pros: "Crew is attentive to our needs"
Cons: "NA"

Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"

Pros: "I like everything in Singapore airlines"
Cons: "Nothing"

Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Cons: "Nothing"

Pros: "okayish"
Cons: "Delay could be complimented by faster speed"

Pros: "Entertainment"
Cons: "Way too cold"

Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"

Pros: "Ok"
Cons: "Delayed"

Pros: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Cons: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."

Pros: "Nice and attentive crew"
Cons: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"

Cons: "Some staff not courteous which surprised me"

Cons: "I am a vegetarian and they served a chicken piece along with my main course."

Pros: "Comfortable, full service through the night.."

Pros: "But I got to take Qatar airline and the service was great"
Cons: "Almost missed the flight, havent noticed the passengers in prior"

Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."

Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"

Pros: "The flight was carried out by Lufthansa. The staff was very polite and helpful."

Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"

Pros: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Cons: "It would be great it the seats were leather so that plane would feel more cleaner."

Cons: "too long a flight 17 hours from SFO to Singapore"

Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"

Pros: "Service was great."
Cons: "Bit on the cold side."

Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Cons: "Nothing"

Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."

Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"

Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."

Pros: "the crews were very polite and very helpful"

Pros: "the selection was impresive to m"

Cons: "All good"

Pros: "Crew was very friendly and good service."

Pros: "Hard to find lounge for bclass users"

Pros: "Nothing specific"
Cons: "No real dramas"

Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."

Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."

Pros: "Average"
Cons: "Need more smiles and space"

Pros: "1) New seats 2) Good IFE 3) Helpful crew"
Cons: "1) Cramped aisle 2) Toilet seems smaller than the older plane models 3) Boring food"

Pros: "Nice aircraft - A380, so comfortable seats. Good staff and service. In flight entertainment is also very good."
Cons: "At Sydney airport the line for bag drop was longer than regular check in for economy. The ground staff waited till an hour before boarding to speed things up despite numerous passengers alerting them to this. The bag drop took 1 hour even though I had checked in online. The food was sub par because I had chosen a no seafood meal. Lamb chops without sauce as well as a very poor steak, again without any sauces."

Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."

Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"

Pros: "Only a 25 minute flight"
Cons: "Nothing"

Pros: "The crew"

Pros: "Everything."
Cons: "Nothing."

Pros: ":)"

Pros: "Good quick flight"
Cons: "N/A"

Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."

Pros: "Very prompt and efficient"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment."
Cons: "Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible."

Cons: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."

Cons: "Great flight. Would have been nice to have on board wifi."

Pros: "Amazing crew"

Pros: "Ground staff were particularly helpful"

Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."

Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"

Pros: "We liked that we got to watch some entertainment for an economy seat."
Cons: "The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me."

Cons: "Our family nearly missed the trip due to delayed from Melbourne"

Pros: "The gate agents and the gate supervisors were rude and condescending My reservation was changed mid air and even though I made it to the gate 18 to Houston on time and boarding was still in progress I was not allowed to board. I was informed a plane was not a bus that I could hop on anytime I liked. When I protested that I had a confirmed reservation I was calmly told. “We canceled it because we didn’t expect you to make it.”"
Cons: "I missed my Thanksgiving Holiday because some powers that be decided I would not be able to make a connection So instead of waiting to we if I missed it and rebook then, like a normal airline, they preemptively cancelled and denied boarding."

Pros: "The attendants were very attentive"
Cons: "One of the poorest meals I have had in 50 years of flying do not like the seating configuration in business class"

Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."

Pros: "Quick boarding"
Cons: "Delayed for about one hour."

Pros: "My Dreamliner my seatmate the CREW! Flight attendant even made balloon for a little girl in shape of a dog!"
Cons: "Loved everything"

Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."

Pros: "Friendly team on board"
Cons: "Nothing"

Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."

Pros: "Awesome customer service, I was impressed."

Pros: "We did not use the food or entertainment"

Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."

Pros: "The staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."

Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"

Pros: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Cons: "Captain's sense of humor."

Pros: "everythign aboht the trip was great"

Pros: "Great food, wine, service Seats"
Cons: "no wifi"

Pros: "Cabin crew was excellent"
Cons: "No complaints"

Cons: "Economy was too squished. Hard to eat with people next to you."

Pros: "Everyone on the plane acted like they were doing you a favor by flying with them more than likely we won't use them again ... kinda of like Frontier airline"

Pros: "Nothing stood out. They do provide ear phone on the flight."
Cons: "Seating was very cramped and I'm only median built.."

Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."

Pros: "Not a problem, anywhere. For a long day, that is appreciated."

Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"

Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."

Pros: "Was the same, everything allright"

Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."

Pros: "Free cookie!"

Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."

Cons: "Lack of leg room"