Daily cleaning, installation of cabin HEPA filters on flights from Napier
Air New Zealand, Qantas Airways and Singapore Airlines have all waived their change and cancellation fees on flights from Napier Hawkes Bay to Worldwide. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to your destination with an airline and back to Napier with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying from Napier up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it."
Cons: "A refunded plane ticket or voucher would have been better."
Cons: "Baggage allowance is lower than most other airlines"
Pros: "Crew were great!"
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Pros: "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."
Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Short flight. No problems."
Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Cons: "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."
Cons: "No enough blankets when feeling cold"
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "Everything else."
Cons: "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
Pros: "The staff was very helpful"
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "arrived early at destination ground crew helpful with seating"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Very smooth, uneventful flight, perfect, in other words"
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "the fare is so cheap ,service is excellent"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Cons: "Crew forgot to serve us our meal."
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "Everything was ok"
Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Pros: "Entertainment options"
Cons: "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "Quick, efficient service"
Pros: "Friendly crew, good in-flight entertainment"
Cons: "Flight was running about a half hour late"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Cons: "For a flagship airline, a in seat screen should be a given. This is not a budget airline."
Pros: "Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile."
Pros: "Good crew, efficient and pleasant"
Cons: "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"
Cons: "They all very much friendly staff and very helpful"
Pros: "The crew member went above and beyond for the passengers, some of whom were less than friendly and polite!"
Cons: "It really had to do with parents not controlling their kids and allowing them to play spongebob on the iPad without headphones. I used the wraps and eye mask that were provided so it all ended up being a great flight in the end."
Pros: "Crew were great"
Cons: "Not enough toilets - always a queue. More leg room."
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Cons: "Very good airlines"
Cons: "We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!"
Pros: "Food and comfort of the seat"
Cons: "The USB charger, the whole entertainment, anything on the remote including light control and bell, stopped working! I wasn't given enough attention, i had to chase the crew a few times, it was a 14 hour flight with nothing working, miserable experience. I was offered a window seat, which i hate, without considering to give me an upgrade. I was given 5,000 Qantas points, i don't know if they can be moved to my AVIOS."
Pros: "Consistently good"
Cons: "2,hr delay - weather"
Pros: "Flight crew was excellent."
Cons: "Boarding was unorganized and confusing."
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "Lunch served was good."
Cons: "The flight was delayed a bit."
Pros: "The Qantas lounge in Singapore is very nice. Nothing special relative to some others like Cathay, but lots of showers and good food are the key for a stopover, and the Qantas Lounge has that. The meal options are better out of Singapore than coming in to Singapore, The "order ahead" breakfast concept, where you place your order for breakfast when you board has it pros and cons. The personal service is nice, but one needs to know almost 12 hours ahead of time what they feel like eating. Overall a positive, but for me, it's hard for me to anticipate my appetite. It was my first A380 flight (together with the Sydney - Singapore leg), and overall I was disappointed relative to the Dreamliner. Yet it stands out as a positive the way that Qantas has configured business class on the upper deck. It's quite peaceful."
Cons: "Mostly an issue with security, two separate very long lines. The lines are marked priority and economy, but those are not adhered to. The seats in business class are not very comfortable. I feel like I had more comfortable seats 15 years ago on BA, and the world has come a long way since then. The planned upgrades are sorely needed."
Cons: "There was no entertainment on board. There was provision for iPads in the backs of the seat, but none provided. There were drop down TVs but the audio was not working. Had I known in advance that this would be the case, I would have been able to prepare my own device and headphones."
Pros: "Entertainment Options"
Cons: "Confusion in boarding"
Pros: "Comfortable seats, good food choices, great service."
Cons: "Nothing not to like"
Pros: "Excellent service and helpful staff."
Cons: "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
Pros: "Excellent value for money, great food which is normally a no no for me, Charming and attentive cabin crew service, making a journey enjoyable !"
Pros: "Speed of flight was excellent. Overheard storage was good."
Cons: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."
Pros: "New business layout is more comfortable comfortable and private."
Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."
Pros: "Staff were friendly but emeriates offer a much better overall service"
Cons: "Long wait times onew calling quantas customer service"
Cons: "Entertainment system was run down and not functioning well"
Pros: "Great staff and entertainment."
Cons: "Boarding took forever. Flight was almost 1 hr behind."
Pros: "The service and the meals and snacks- American airlines do not provide any of those things anymore, Qantas did domestically as well as on our international flight."
Cons: "Seat room on the international flight - became uncomfortable after over 17 hours and could not afford upgrade to business or 1st class."
Pros: "Very friendly and attentive crew. Varied entertainment options, including a selection of Australian films. Good food!"
Cons: "Cramped seats. There is no need for air travel to be so miserable in terms of legroom."
Pros: "Entertainment was good. That’s was about it."
Cons: "The food was horrible. It’s hard to believe the airline would serve food like that. The flight is long and hard enough as it is. The “snack” options listed are not available. Only one option is available and it’s was horrrible. Also, a kid friendly menu or option needs to be available. The crew wasn’t very friendly either."
Pros: "Jean and Dave were excellent stewards"
Pros: "The entertainment is great and food is great. Some of the crew were grumpy but it is a lot of time for them."
Pros: "Good flight. Staff was excellent and attentive."
Pros: "The crew was pleasantly pleasent when passengers make mistakes but firm as need, thus getting what needed done as pleasantly as possible."
Cons: "Entertainment system was stuck and stay stuck on kids program and system had no way to get back to main entry point. Software programmers had either failed to put in a "home" icon / link on the Kids home page. Also, turning system off, and leaving it off for 3+ minutes did not do so either; this likely a failure of software designers to specific such or system itself not functioning per design."
Pros: "Crew was friendly and lots of entertainment choices on the flight"
Cons: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Cons: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Pros: "Good cabin crew"
Cons: "Late again"
Cons: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Pros: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"
Pros: "Great selection of entertainment. Good pillows."
Cons: "I had a flight Auckland-London, booked through Emirates but operated by Qantas. The flight got to London with a delay of 2 hours 20 min, because they made us wait 2 hours 20 min more than planned in Dubai, where incidentally all the other Emirates flights had no delay, only our Qantas one. This made me lose my next flight (to Luxembourg) and have to pay for a new flight and stay that night in London. Since I had booked them separately, no one helped or offered any compensation."
Pros: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Cons: "ok flight"
Pros: "Loved the hot chocolate and chocolate."
Cons: "No choices available for dinner and other snacks not very good."
Cons: "our ESTA registration has been cancelled, our application for the US travel visa have been rejected. We would like to have refund"
Pros: "boarding was quick and efficient"
Cons: "seats were incredibly tight"
Pros: "Friendly service."
Cons: "Didn't bother to offer acting other than fruit juice, water and tea or coffee with the meal seemed in a hurry to get the meal service over"
Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."
Pros: "Entertainment and crew was good"
Cons: "I've flown a lot over the years and been on some long flights but this was beyond bad as far as comfort. When the people in front of us layed their seats down we could not even move and when meals were served the flight attendants had to ask the passengers in front of us to please put their seats up so that they could serve us food. Then when the service was over the people layed their seats right down...they were literally in our laps."
Pros: "Qantas service was certainly up to standard."
Cons: "The 747 we flew was older and noisy. Our trip to Sydney from LAX was aboard an Airbus A-380 ... much quieter, roomier, and equipped with the latest technology."
Pros: "All good"
Airlines flying from Napier have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Napier
Masks required on board, masks provided on flights from Napier
Social distancing seating
Middle seats unavailable to book on flights from Napier
Testing for antibodies, testing for symptoms for flights from Napier
Waiving of change fees. Search flexible flights from Napier