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The disembarking steps in Wellington were precarious and I felt quite insecure. There was no one on the tarmac to greet us and help. The embarking ramp in Blenheim was much more satisfactory. The rest of the flight was fine.

My flying experience was not great. The temperature was ridiculously low. I had a sweater and a big jacket and even then. Since my ticket was an economy ticket, I suppose I didn’t deserve a blanket as they were only available for business. The result, o got a cold I have not been able to shake off in 6 days which has absolutely ruined my stay in Japan as I hasn’t had the chance to leave my hotel room. Everything else that was good, had overshadowed by this. BE A LITTLE MORE HUMAN

The food was not as good as Air New Zealand. The veg pasta was pass-able but the veg cibotta sandwich was dry, hard and not up to par. The coach staff were attentive and accommodating.

Air conditioning was turned to the wrong setting. Way too hot. The entertainment system kept resetting and didn’t work half the flight. Said something to the crew. They didn’t do anything to help. Plane had a mechanical problem that resulted in 2.5 hour delay. Boarded the plane, had to disembark and get back on.

Flight was delayed by 2 hours. Got lucky that i had a long connection, else would have certainly missed my connecting flight. Food is just okay, specially the breakfast is worse . Asked for water 30 mins before landing, the response is that we are landing so everything is packed . I guess traveling in economy that’s what we get. Probably business class passengers would get a different answer. Only good thing is that wifi service is available from auckland to lax for most part Next time will try united or American and then compare.

They are my favourite airline in the world by a million miles.

Do the bumpy weather the whole trip they were very few times when the seatbelt sign wasn't on

Great except paying $240 usd for 2 pounds over on a checked luggage. Outrageous.

Kayak did not propagate my United miles account and I had to manually get credit.

Nice friendly staff and crew. Love the 787 flight. Get meals and lots of drinks!