Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Cons: "Food in business class and more choice of movies"
Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Cons: "Perfect flight. Delicious meals. Great crew."
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "Pleasant staff"
Cons: "A few more beverage options, juices perhaps."
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "staff was lovely"
Cons: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Pros: "Skycouch a MUST for long haul flights."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Snacks and drinks"
Cons: "No plug in"
Cons: "Check In Issues related to code share flight"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "Everything comfy spacious seats row 8"
Cons: "Long distance from arrival gate to departure gate"
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "Crew and plane are awesome"
Cons: "The flight itinerary as delayed"
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Cons: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "United Code share. Very poor boarding. Service is poor, food is poor. But compared to some US Airlines they are probably good."
Cons: "Well for every US airline. Improve everything."
Pros: "Fairly comfortable flight, good onboard entertainment. I liked the selection of movies and NZ tv programs. The food was delicious and I love that complimentary wine is served."
Cons: "My only complaint was in regard to the children's meals. We ordered children's meals ahead of time for our 2 kids. On our flight from SFO to AKL, no problem but on the return flight they only brought us one child's breakfast. I asked a crew member for the other one. She told us it would be brought over but never was. So my son had to wait until the regular meals were brought and have one of those. Not a big deal but it was a little annoying. Also, for the return trip dinner, they served delicious Kapiti ice cream with the adult meal but no ice cream with the kids' meals so my kids were super disappointed about that and my husband and I shared ours with them. Again, not a terrible offense, just a little annoying."
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "Loved the new planes"
Cons: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Pros: "The cabin crew was friendly, helpful and good humored. The in-flight video and audio choices were outstanding. Meals were good but not outstanding."
Cons: "I suppose it is good marketing to make you walk past the amazing seats in business/premier class on your way past "Premium Economy" back to economy class on the Boeing 777 -- but it did make me wish I had a few thousand dollars to throw away on 13 hours of being pampered. Economy seats are pretty narrow. I am of average size and I was often bumping and being bumped by the passenger in the adjacent seat as well as by people walking up and down the aisle."
Pros: "Very attentive crew, layout, comfort"
Cons: "I enjoyed everything I wa"
Cons: "I was issued a ticket with a window seat as I had requested. However, when I boarded and sat in the seat I was assigned, I was moved because it turned out that the couple that was sitting next to me had purchased the seat so they could lay down. I was seated at another window seat, but it turned out the couple in that row had paid extra to have that seat empty as well. I was not only re-seated before the plane took off, but then I was re-seated THREE more times until finally being put in a middle seat after the flight was in flight. To top it all off, the plane was so delayed I missed my connecting flight to my final destination."
Pros: "aisle seat"
Cons: "no food...not even orange juice."
Pros: "Newer interior design, food was pretty good, entertainment system was touchscreen and had some nice new features, bathroom taps had a motion sensor (it's about time!), clean aircraft and modern led lighting."
Cons: "We had seats right next to bathroom doors. The design should make sure there are no seats in that location."
Pros: "good movie selection"
Cons: "we were o board @ 7pm & the captain & his crew arrived @ 7pm which made the flight arrive late & stressful for many transferring passengers"
Pros: "I was sitting in an exit row with tons of space. The men flight attendants were fantastic! On moved two boxes and we were able to prop our feet up. They were so attentive to us I felt as if I was in first class!"
Cons: "Dinner choices could be better. Slow boarding process."
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Pros: "Crew was very courteous and considerate."
Cons: "Food quality could be improved."
Pros: "Fast boarding"
Cons: "Food isn’t tasty at all"
Pros: "The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand."
Cons: "Passport control in San Francisco took a very long time."
Pros: "good seat"
Cons: "rude crew and unsanitary bathroom"
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Pros: "good privacy"
Cons: "business class bathroom queue in the morning was troublesome"
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Cons: "Ran out of fruit for breakfast"
Pros: "We landed safely."
Cons: "Crew spoke little English it seemed. Maybe they did not understand my American accent. They never acknowledged my requests and repeatedly would overlook me for drinks or food. When I would give them my order, they would diaappear, then reappear with the order wrong. On. Every. Single. Occasion.... They were rude and dismissive. Food was barely adequate of what I served."
Pros: "all automatic check in without any stress"
Cons: "service is prefunctory without heart"
Pros: "Great leg room. Good food and entertainment."
Pros: "This flight was pretty roomy since I had a whole row to myself."
Cons: "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Pros: "The food was decent"
Cons: "The entertainment system didn't work or was buggy for the entire flight and while we got an apology, we got no other compensation. Also, with 2 hours left in the flight, the flight attendants loudly woke everyone up in the plane and forcefully raised everyone's seats, even if they were asleep, so that they could serve breakfast to everyone. That was an incredibly rude awakening."
Pros: "Rob Cumming was the supervisor crew for our section. He was very good at trying to compensate for the big problems that Qantas had created for us."
Cons: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Pros: "Direct flight from Sydney to San Francisco. Good price, on sale."
Cons: "Leg room okay unless person in front puts there seat back and then it is almost impossible to be comfortable, even if you put your seat back. Food distribution is done in mysterious ways. Movies were the same coming and going even though it was more than a month between flights."
Cons: "The seat space is a bit small， there is too less Chinese and Japanese movies to choose from."
Cons: "Long delay for the flight"
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Pros: "Love those seat covers and overall comfort"
Cons: "My wife's headset channel, not the headset, was defective and was heavy with distortion. Overall, the plane seemed a bit worn. However, good floght overall."
Pros: "Once again the flight, plane, and staff were great."
Cons: "The 7 hour delay was unacceptable and we were not happy with the lack of customer service with Justlfy! I will never use them again to make any airline reservations."
Cons: "The seat for leg was discomfort!"
Pros: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Cons: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Pros: "It was great"
Cons: "Very good service"
Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."
Pros: "Overall the flight was smooth, we boarded and off loaded quickly and were fortunate to not have a very full flight."
Cons: "The chairs had very uncomfortable seats, the arms did not go up all the way, so limited laying down. The food was overall poor and not very rapid service. Also for such an empty flight they ran out of menu options quickly. I believe our flight was not on a qantas plane but American airlines, which I suspect had something to do with the difference from previous qantas flights which were much nicer."
Pros: "On time, good food, flite staff and attendants were friendly and helpful."
Pros: "Nice airline with lots of room for a very long flight. Seats next to me were empty so I could lay down but unfortunately a bad respiratory illness prevented me from doing that. But still comfortable. Nice variety of food."
Cons: "All good. Movie selection could have been a little better maybe."
Pros: "The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances."
Cons: "Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work."
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Pros: "The food, movies and service."
Pros: "Not much. The movie selection was ok"
Cons: "How can an airline be worse than United. Ask Qantas because they cracked the code."
Pros: "The food was good. They had this pizza on focaccia bread that was amazing!"
Cons: "Same type of staff as my inbound flight. Some of the same folks too. Pushy, rushed, grabby, unfriendly. There were a few good stewards, but most could give 2 sh*ts about you."
Cons: "I had pre-requested a seat and got moved when I arrived but I didn't notice so I couldn't ask to be reseated until I got on the plane and realized. I also found the crew to be blunt and not friendly."
Pros: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Cons: "Wasn't able to complete on line check in."
Pros: "Gf food was good"
Cons: "Tight searing"
Cons: "Flight was delayed 4 hours. Passengers were given "meal" vouchers for terminal restaurants but they weren't valid on alcohol (which was needed after 4 hours of waiting!) Boarding was chaotic with everyone anxious to GO! Crew was cranky."
Cons: "No any explanation to delayed about 2 hours that resulted in missing the connected flight for more than 10 hours."
Pros: "Tivi was broken"
Cons: "the crew gave me 50.00$ credit back to next fly I am very impress"
Cons: "A jacket of ours was accidentally left on the plane, and when I returned 5 minutes later I was not allowed to retrieve it. So I went to flight services to try and retrieve the jacket and they did almost nothing to try and help me get it. In fact we ultimately lost the jacket because they told us that they probably threw it away with all of the blankets and pillows from the flight. That was very frustrating."
Pros: "Quite a bit of turbulence and I wish someone said it was normal I was worried the whole time"
Cons: "No dairy and gluten free option"
Pros: "The crew was very attentive."
Cons: "We were two hours late taking off because of mechanical glitches. We missed our original connection and our baggage was lost on our additional flights."
Pros: "Very friendly crew, and just felt very welcomed from the moment I stepped in. Overall super super awesome"
Pros: "flight was not full and crew allowed folks to move around and spread out."
Cons: "food was a miss. Too salty, mushy."
Pros: "Helpful staff, good vegetarian foods"
Pros: "Nice flight. I like how much water they offered and the food was the best I have ever had on a flight."
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Pros: "Great crew"
Cons: "Free wifi, free upgrade to first class"
Pros: "On time. Fast boarding. Comfortable seating."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Everyone was nice and it went smoothly!"
Pros: "entertaining system"
Cons: "food could be better, not bad though"
Pros: "Plane was clean"
Cons: "My belongings stolen"
Cons: "Delays, seats are cramped and uncomfortable"
Cons: "Never made it to Chicago, rerouted through Washington DC."
Pros: "On time departure. Early arrival. Lots of seat back movies."
Cons: "Need more new releases for movie selection."
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Pros: "Made it home."
Cons: "Was missed due to delayed flight"
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Cons: "no inflight entertainment no outlets"
Pros: "The entertainment selection was pretty goid"
Cons: "They made a horrible mistake by getting the bag count or weight wrong and we had to go back to the gate and it cost us 2 1/2 hours."
Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Pros: "I love your entertainment selection. also the comfort of seat and it's on time."
Pros: "The seats actually had individual screens, which was a very nice surprise. There’s a decent movie collection. alao the flight attendants were very nice and friendly."
Cons: "The tv show selection is quite poor. Also, like the previous flight, my husband and I weren’t seated together (not even in the same row) and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Pros: "I really enjoyed the entertainment available."
Cons: "A 6 hour flight in which we were not offered food. In addition, when it was time for baggage claim, I noticed that my luggage had been damaged. One of the wheels was broken off. I put in a claim and have yet to hear back."
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Cons: "No personal TV for entertainment"
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Quick boarding, near empty flight."
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Cons: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Loved the entertainment features. Great movie selection!"
Pros: "extra leg room but I had to pay for it"
Cons: "This should only be used for important communications. And to not offer food on a 6 hour flight is horrible."
Pros: "Comfortable seats."
Cons: "Internet slow to access."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "See above"
Cons: "See above"
Pros: "No entertainment nothing"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Pros: "The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together."
Cons: "Sits were not comfortable."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "The actual flight was fine."
Cons: "The gate staff was so rude."
Cons: "babies crying"
Cons: "Food was expensive and not well put together."
Pros: "Flight attendants very kind"