Daily cleaning, installation of cabin HEPA filters on flights from Queenstown to Melbourne
When flying out of Queenstown you will be using Queenstown Intl. You will be landing at one of these airports: Melbourne or Melbourne Avalon.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Melbourne from Queenstown up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Cons: "Repeatedly delayed, almost missed my next flight"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"
Cons: "Very nice services"
Cons: "We got off an hour and a half late as there was an audio technical problem."
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "trivia was fun"
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "Pleasant staff"
Cons: "A few more beverage options, juices perhaps."
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding."
Cons: "We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand"
Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."
Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Cons: "Friendly and efficient"
Pros: "Snacks and drinks"
Cons: "No plug in"
Cons: "Boarding is an issue. Please have more staff in the early stages of boarding to make sure people go to the correct lines . It's not immediately obvious and leads to frustration . I wasn't too bothered as I worked it out quickly but I could hear many others expressing their frustration around me . I was disappointed in the movie selection. I wanted more new release movies to choose from . Cabin crew friendly and polite . Love the wine ! Put up with being cramped .. would love more leg room but overall very happy ! Thank You everyone involved !"
Cons: "Check In Issues related to code share flight"
Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Pros: "Fr]iendlyt, efficient flight attendants"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."
Pros: "Fantastic crew!"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"
Pros: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "The best ever business class check in and superior lounge and breakfast."
Pros: "Smoothe flight"
Cons: "1/2 hour late to depart"
Pros: "Fabulous, Fabulous, Fabulous!!!!!! Flight Crew was very friendly, helpful, and always smiling."
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "aisle seat"
Cons: "no food...not even orange juice."
Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."
Pros: "Consistent quality experience. Friendly staff. Good food. Great in flight entertainment."
Cons: "Headphone socket was crackly with the supplied headphones."
Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Cons: "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."
Pros: "Good comfort service"
Cons: "Hour and half taking off, many seats were unusable because of a chute malfunction"
Pros: "The tv size, charging station, foot hammock"
Cons: "No delay,"
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Pros: "Staff were friendly"
Cons: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Pros: "Same as previous answer!"
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Cons: "I missed my flight. My flight from Melbourne with Qantas was delayed. I received an express connection ticket to go through Immigration, customs, etcetera. I ran, all for nothing. I should have known better, for sure. 2 hours is unrealistic. But this tickets shouldn't be offered, they give the impression that you can make it. And the staff in Melbourne, and the crew on the plane, all were extremely reassuring. I got to the gate of Alaska Airlines, the people there could only offer me a ticket two days later. And basically they said it was Qantas fault. Having almost no time and no clear way to communicate with Qantas (the 1800 number is useless), I had to book and pay a new ticket. Now I am going to try to contact Qantas for reimbursement but I am not optimistic. In summary, do not buy these types of tickets "in collaboration" with two companies. Especially if you make the connection in the US. It is a scam. 2 hours is no time. And even if you have 3 or 4 hours and there is a delay, you are basically on your own, and the companies give the responsibilities to each other."
Pros: "This flight was pretty roomy since I had a whole row to myself."
Cons: "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Cons: "7 hrs late leaving, with postponements drip fed in 1 hr increments resulting in lots of hanging around and day completely wasted"
Cons: "Qantas left our luggage in Sydney. Once we were in Koh Samui it was up to Bangkok Airways to sort it out. The file reference we were given wasn't recognised by the Qantas website, the three phone numbers in Bangkok just gave a 'number disconnected' message and one was no answer. We had to cancel a planned event on day two and shop for clothes for a specific activity on day three. The only way to make contact with Qantas was via Instagram, Luggage did appear but so far no contact or apology from Qantas. We will not fly with Qantas again. Virgin Australia is our carrier of choice who outperform Qantas in every respect. This flight was gifted so we had no choice."
Pros: "Entertainment Options"
Cons: "Confusion in boarding"
Cons: "Our flight was delayed 3 hours. We were stuck on the plane 2 of the 3 hours! Terrible!"
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Pros: "Very nice and speedy check in. Boarding ok. Food good but no fruit."
Cons: "slow entertainment system. Some shows and maps unavailable"
Pros: "Comfortable seats, good food choices, great service."
Pros: "Pleasant, clean & comfortable"
Pros: "The service, politeness of staff, the food."
Pros: "They provided much more than a seat. One of us was overcome with air sickness. The flight attendants provided all the help and comfort necessary to recover from sickness. They were indeed very helpful. We are very thankful and grateful for all the care they gave us during the flight."
Pros: "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Pros: "Crew was very courteous and understanding , helping us in best manners."
Pros: "Wonderful staff and such a easy quick feeling flight"
Cons: "The food had no vegetarian options"
Cons: "Qantas food gets worse each flight."
Pros: "I liked the empty seat beside me."
Cons: "No complaints, really. Wish I hadn't slept through the midnight snack. But I was able to sleep! That's a hit!"
Pros: "friendly crew, plenty of food, pillow provides extra comfort especially for long flight."
Pros: "The person who took my wifes wheel char all te way to the gate"
Cons: "The agent cabin crew member who forgot to help us with our seaating"
Pros: "Fabulous service and comfortable seats"
Cons: "Not applicable"
Pros: "I like ice cream (TipTop icecream). It was okay and much better then meal. The dark chocolate after meal was also good."
Cons: "I didn't like food in flight. I don't eat beef and the other option was not tasteful."
Cons: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Pros: "Not many people on plane. Excellent food & staff couldn't do enough for you."
Cons: "Plane was delayed for 2 hours with little information as to what the Elat was for. Seat mechanisms in premium economy not working effectively. Water dripping from above as plane started. Things the planes need a good overhaul!"
Pros: "Overall a great plane- we were on the 380 going to lax and then we switched to a really old plane. There was a delay of 3 hours from lax which was very annoying."
Cons: "The delay was horrifying. Staff were friendly enough but they really should have offered more snacks and water"
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "Absolute top shelf service from checkin to de-planing."
Pros: "Overall, one of the best international flying experiences I have ever had."
Pros: "Everything on time."
Pros: "Our boarding & flight crew were excellent. They went above & beyond to help us through the delay that ocutred due to engine cover repairs."
Cons: "I was told LAX would have corrected flight/boarding info upon arrival. They did not. They made us wait & go through 2 lines that made us miss any connection home. The rep was inexperienced & slow. I had to spend the night in LA & had to pay someone $500 to work at my store in my stead. Ended up negative experience. ."
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Pros: "Smooth and timely flight."
Cons: "The egg salad sandwich."
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Pros: "Loved the hot chocolate and chocolate."
Cons: "No choices available for dinner and other snacks not very good."
Cons: "The reason for an OK overall is that I left a personal item on the flight. I contacted the airline an hour after my flight landed and they showed no urgency to recover my item that had a lot of value to me. If they could have pages the cleaning crew on the ground, I'm sure I would have recovered my notebook. Instead they told me to check 4 hours later. When i did check 4 hours later, they told me to check in 2-3 days. When i checked in 2-3 days they asked if I filed a report. Which I wanted to on the same day but was told not needed. Very disappointing ground services."
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "In-flight entertainment system (on-demand), on-time arrival."
Cons: "Staff at check-in incorrectly stated that we'd have to claim and re-check our bags in Sydney (for onward journey to Auckland on another Qantas flight). Created confusion for us since we've never had that situation when connecting from a domestic to an international flight in 20+ years of traveling."
Pros: "All fine"
Cons: "I would have liked to be able to move to the empty rows"
Pros: "Seat 26A had a faulty back support, with protruding metal spring/wire."
Cons: "Better maintenance"
Pros: "Wont be travelling again with Jetstar"
Cons: "Flight delayed for 6 hours without compenstauion"
Cons: "Delayed so long."
Cons: "Business class seats are too close together to accommodate recline. Results in a rude shock when the person in front of you reclines their seat."
Pros: "It was a routine flight experience"
Cons: "The flight was half an hour late arriving"
Pros: "The boarding"
Cons: "I would like have a blanket and also one free coffee"
Cons: "No complaints at all."
Cons: "Cheaper checked bags"
Pros: "Seats were comfortable and great collection of entertainment even tho had pay"
Cons: "Checking process in Denpasar was really bad. Had to wait almost 45 min at the counter even tho I had all the visa documents. Lack of knowledge of the ground staff of Jetstar. They need to get trained well."
Pros: "the crew was patient and supportive (both flight and ground crew)."
Cons: "the temperature could have been warmer."
Pros: "Crew was lovely. Very polite and friendly especially after a quick turnaround and late flights."
Cons: "Bring a small pillow or something to comfort your seat a little. Seats aren’t the best, but it’s an airplane"
Pros: "Good service from the staff"
Cons: "Boarding was delayed by an hour"
Pros: "The crew is beautifull"
Cons: "The time schedule"
Pros: "Efficient on time"
Cons: "One young cabin crew member was very polite and welcoming - ? Angela The other older woman would not even acknowledge me or say hello / goodbye despite me saying hello"
Pros: "Overall great experience"
Pros: "The food was decent, plane was delayed and we flew business. It would’ve been good if they brought over some more drinks during the delay. Maybe they should’ve started preparing the supper meals on the ground too so they were ready to go when we finally took off just because it was a red eye flight of just 5 hours and it would have made much more sense to allow us more sleep time."
Cons: "The seats in business are totally weird. There is a metal foot rest that’s quite common in premium economy but the stretch seemed very short. I’m a short guy and I found my feet hanging over this bar which was uncomfortable. Also the pitch of the seat and short seat made both my partner and I slide down the seat. Perhaps the seats Jet star selects for its business could have calf rests that are located higher up so our legs are elevated more like in a chaise lounge or hammock for don’t slide down. The absolute worst thing about Jetstar flights are the passengers. The lowest common denominator Australians book budget airlines (especially Jetstar) and they rush the gate, over pack their 7kg of carryon, they are rough and loud and have little control of their children. They don’t know the difference beteeen inside and outside voices and speaking to someone face to face instead of shouting from a distance. Perhaps Jetstar should have a flying etiquette email and in seat card to remind people of how to behave. One braided head wench was berating the poor guy checking tickets at the gate who asked her to finish her water as a condition of EVERY AIRLINE and AIRPORT. He didn’t deserve her uneducated rudeness."
Pros: "The pilot made such a smooth landing, it was one of the best I’ve experienced."
Cons: "Probably just the delay and time management for boarding"
Pros: "It took off and landed"
Cons: "Rude Jetstar staff at Coolingatta found we had 4 items weighing 15.5 kg instead of 14 and wanted to charge us $60 to load a bag on plane. Last Jetstar flight for me"
Cons: "No in-flight entertainment facilities or capabilities"
Pros: "no concerns - had a seat free next to me which made it a pretty perfect flight"
Pros: "Modern aircraft"
Cons: "Flight was delayed for no reason at all. Rude staff. Forced a domestic flight to land/take off at an international terminal so we had to go through customs control before taking off and after arrival. Pay some more money and fly Qantas or anything but awful Jetstar..."
Cons: "Flight was cancelled and next available was nearly 4hrs later and left late! And then they have the gall to tell you to board quickly. Emails all about trying to frighten you into paying for extra luggage and sell you mediocre food and pay for a seat allocation."
Pros: "We boarded much earlier than planned which was great to leave early."
Cons: "Appalling service got a text about 20 hours before departure cancelling the flight. Alternatives totally unsuitable. 1am or 5 am when I had a daytime flight"
Pros: "The staff"
Cons: "The 6 hour delay. The price of food"
Pros: "Thus question does not apply to Jetstsr."
Cons: "Very old outdated aircrafts, very poor customer service, always fishing for money through baggage limit excesses, baggage limit is ridiculously low, aircraft garbage often found in sesat povkets from previous flights ... overall a very low class of airlines."
Pros: "It was a quick flight, managed to leave 10min earlier than scheduled. Pretty smooth."
Cons: "Seats were very uncomfortable, felt very straight and no real headrest; even though it was a new plane. Quite a lot of families with young children flying, it was the last domestic flight out so expected it to be less children. It was a bit noisy at times."
Cons: "Seats were not comfortable Baggage rules - I overpaid for baggage in advance Carry on weight should be reconsidered (limit should increase)"
Cons: "Seats are very worn out, and quite uncomfortable at the lower back part."
Pros: "Not much"
Cons: "Staff unfriendly, it helpful... more interested in sell you more things than those of us that have bought tickets. They need to smile a bit more"
Pros: "My seat 12F...."
Pros: "the cost"
Cons: "the fact that my flight was pushed back. no big deal, but would have been nice if it was on time."
Cons: "The excess lugage policy"
Pros: "The crew were friendly"
Cons: "You should be able to offer at least some chips or something small for free"
Pros: "it was only a short flight"
Pros: "Crew very helpful thanks. A bit rough to have to pay 4 baggage in top of paying 4 flight.On international flights, yr baggage is included in the price ."
Pros: "Slightly better pricing than other airlines"
Cons: "Very unclear about baggage allowance and other hidden costs Unable to buy reasonable meals without pre-ordering Very small seats No in-flight entertainment"
Cons: "Late boarding, deceptive price shrouding practices (charging you $160/bag if you don't book it in 3 hours ahead of your flight) when there is no reason to support it. No entertainment. Poor drinks service. Cramped seats."
Cons: "When we booked flight on kayak we were not made aware that we had to buy baggage allowance. When we got to airport and went to check luggage they charged us $900 USD for four normal sized bags, one bag each. Called customer service, waited 25 minutes and then rude agent refused to listen to my concern about this or connect me to anyone that could actually help us. Agents at desk first told me there was no supervisor there I could talk to and then I asked one lady there and she said she was supervisor. I asked if she had another number she could call since I was on hold so long and she flat out lied and said even they have to call that same number I had to get help. She then just walked away and completely ignored me. Not a single person for Jetstar seemed to think $225 per bag was unreasonable or showed any hint of compassion or desire to try and help us. They didn't seem to think it was odd that my bag that weighs 1/4 of what I do cost more to fly then I did. Never fly with them, go with any other carrier. Don't give these greedy and predatory punks a single cent."
Cons: "The staff were rude, mean, unwelcoming, and unhelpful"
Pros: "Only good point was we were able to book thru KAYAK for a reasonable price."
Cons: "flight was delayed which appears the norm with Jetstar.!!! Ridiculous walking distance to get to and from at Melbourne end!!!! Pity the elderly and infirm!!! You get nothing for your money EVERYTHING is EXTRA cost and expensive. From baggage to basic snacks, if you are silly enough to buy. Not even a radio outlet. Seats are hard and uncomfortable, but the "icing on the cake", is the removal of the pockets behind the seats to make the leg room look more, so you now have nowhere to put a water bottle or a drink down. JETSTAR/QANTAS should be very (proud) ashamed of themselves. By the way has anyone noticed the prospective destruction of the iconic Kangaroo symbol on QANTAS planes known all over the world as AUSTRALIAN, that the Irish CEO of Qantas is happily removing at enormous cost, over the next months to be replaced by an indescribable symbol, that is so similar to CHINA AIRLINES, it is not funny. Takeover in the wind?No wonder QANTAS is so expensive and its cheaper arm JETSTAR are cut to the bone. Staff can only do so much."
Pros: "The cabine crew"
Cons: "40 mn delay on a 3h45 flight is a little bit too much. Airplane not really comfortable and noisy. But that is what low cost means, right?!"
Pros: "Crew were fantastic... efficient, welcoming, professional."
Cons: "We were SHOCKED to learn that we could not purchase additional baggage weight allowance online (were not allowed to check in online), and when we got to the counter to check in, were told that each additional kilogram of baggage weight over 20kilos (per person) would cost us $25!!! This is outrageous. We are traveling in Australia/NZ for 23 days with golf clubs and many bags, spending lots of money in these countries, and were very upset to learn of this archaic policy."
Pros: "The flight was okay, as usual. You get what you pay for with cheap flights. There wasn't much leg room in economy, but that was to be expected. The staff were good. The flight was on time."
Cons: "The flight was delayed, without any explanation as to why. This made it very difficult to fulfill work requirements upon landing. I would have appreciated some kind of explanation / apology. Also, I don't like the in-flight gambling ("raffle") option. Jetstar hands out scratchie tickets for $5.00 a pop. The odds of winning (the car) are ludicrous and gambling is a serious problem in Victoria. So, I don't think it is appropriate. The in-flight food was absurdly expensive. Finally - and, perhaps, most importantly - the flight wasn't smooth. It didn't appear to be due to turbulence, but (rather) the pilot / s. The plane kept dipping up and down, making us feel sick."
Cons: "Being asked to pay two thousand dollars for my bags"
Cons: "Flight was actually Jetstar so the service was worse and no meals were included on a long flight."
Pros: "We can't remember his name but the cabin crew leader was excellent with a great sense of humour. He really "made" the trip. He was also firm but in a polite way when someone stood up before they should have. We didn't have anything to eat so can't comment on the food. Carolyn and Andrew Dowling"
Cons: "A text advised we had a 16 hour delay. A follow email was to come but never received. Jetstar offered to pay for a nights accommodation at $150 AUD. In Hawaii, you cannot get a room for this amount. I have placed a claim for Accommodation and meals, be interesting to see what they do. The Entertainment is poor. About 8 movies, so if you have seen most of them, and you watch 2 going over to Hawaii, then the same movies are still there, and you are left with none to watch. How about a bigger selection?"
Airlines flying from Queenstown to Melbourne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Queenstown to Melbourne
Masks required on board, masks provided on flights from Queenstown to Melbourne
Social distancing seating
Middle seats unavailable to book on flights from Queenstown to Melbourne
Testing for antibodies, testing for symptoms for flights from Queenstown to Melbourne
Waiving of change fees. Search flexible flights from Queenstown to Melbourne