Cons: "Baggage allowance is lower than most other airlines"
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Cons: "Repeatedly delayed, almost missed my next flight"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"
Cons: "Very nice services"
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Pros: "Pleasant staff"
Cons: "A few more beverage options, juices perhaps."
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "Not much"
Cons: "My flight was moved up three hours and we were not notified. Two others we were traveling with were. Some people received meals and drinks and the flight attendants had a list of which seats. Apparently we weren't entitled to any. We were not treated the same as the others next to us. It was not an option. Perhaps only Australians were entitled."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Cons: "Friendly and efficient"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Snacks and drinks"
Cons: "No plug in"
Cons: "Check In Issues related to code share flight"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Pros: "Awesome customer service, I was impressed."
Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "Everything comfy spacious seats row 8"
Cons: "Long distance from arrival gate to departure gate"
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Pros: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "The best ever business class check in and superior lounge and breakfast."
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "aisle seat"
Cons: "no food...not even orange juice."
Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."
Pros: "I was sitting in an exit row with tons of space. The men flight attendants were fantastic! On moved two boxes and we were able to prop our feet up. They were so attentive to us I felt as if I was in first class!"
Pros: "My first experience with Air New Zealand was wonderful! I will definitely fly with them again!"
Pros: "The beef dinner was exceptional, like dining out but in a small space ."
Cons: "Like all economy flights, it was a little cramped."
Pros: "Nice amenities, very efficient"
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Cons: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Cons: "This is my 2nd International Flight and Qantas outrated the other airline 100x’s over. Thank you"
Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Pros: "Great seats on the 787 dreamliner"
Pros: "Lovely staff"
Pros: "efficient, entertainment"
Pros: "Lovely staff and great food"
Cons: "There was no in-seat entertainment and we weren’t advised of this in advance"
Pros: "Everything was fantastic!"
Pros: "The seat is narrow compare with other airlines."
Pros: "Crew very friendly and accommodating."
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Pros: "On time flight ,no problems."
Cons: "All was fine."
Pros: "seats - very comfy flat bed to use on overnight flight"
Cons: "too warm, hard to sleep"
Pros: "The food choices were lovely, plenty of bathrooms and touch screen entertainment (albeit with an outdated feeling and clunky interface.) The skycam was the best part of the entertainment interface options, giving you an outside view of the plane at all times from a camera at the top of the plane tail. Watching the plane during its descent and landing was very cool."
Cons: "I’ve flown in tight-spaced economy seats before, but the lack of space to even bend over to reach items on the floor was extreme on this plane and unacceptable for a 15+ hour flight. It truly felt like a straightjacket. Serious acrobatics were required to reach items on the floor. The tray table would also fly down on its own, the lever holding it would slide free while I was sleeping. There was no wifi at all, not even for using the qantas apps. My fiancé flew on Virgin the week before and was able to purchase wifi and stay in touch with me for $19 for the duration of the flight. Even my flight earlier this year with Qantas on the Dreamliner lacked usable wifi, but the experience of the Dreamliner plane itself was wonderful. In addition, the usb ports on the end of the armrests weren’t working. I feel it should be part of the safety briefing to point out where the usable power points are, given how vital charged phones are these days for boarding passes, reaching loved ones and entertainment when the wifi isn’t working. I didn’t realize there was a plug for laptops/ block plugs until I asked about the USB ports not working until the last 2 hours of the flight. The location of that was somewhere few would notice or look if not explicitly told. This will be the last time I ever book with Qantas when an a380 model is involved, unless great overhauls and updates are completed. Economy should not lack basic ergonomic comforts and while I’ve spent years touting my love for Qantas, having had wonderful experiences in the past, this one fell far below what I had come to expect from the Qantas name."
Pros: "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."
Cons: "We were booked for a connecting flight we could not possiblely have made given we had to go through customs, immigragion and baggage claim. We had to catch a later flight which was then delayed because none of the toilets worked."
Pros: "I was very surprised that a short domestic flight offered a free drink and dinner service."
Cons: "My only fault was that they didn’t offer a non meat option on their selection."
Pros: "It was a good flight overall."
Cons: "Baggage arrived late."
Pros: "Pillows were comfy, seats reclined to a comfy position"
Pros: "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
Cons: "Way too cramp even for airplane standards. When food was served, it’d take at least 30 minutes for the flight attendants to collect rubbish, and since the seats are so small and I can’t keep the tray table open without pinching my spleen, it was really terrible. I paid extra for an aisle seat and was told there weren’t any."
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Pros: "freindly staff."
Cons: "First I wasn't told I'd be going domestic . Arrived at the airport 4:30 to catch the internation flight @7:20. Funny thing is I was the only person around. There was the changing of shifts for ground & cleaning etc. No ticket booths. Put passport in kiosk,it said basically no. Finally a ticket agent showed up. She tried my passport ,and nothing. Checked threw the computer & it said leaving out of domestic. Go down to the end of the hall, can check in there. It's Qantas alright, not open till 7:00. Start to panic a bit. Stopped someone and asked. They told me I was at the wrong terminal! Get to other, check in. Ask if I have to collect luggage and customs at LAX. No goes right threw. Wrong. Waited for cases at LAX. Have to collect & go threw customs. No cases, lost in Melbourne. Then I was ignored."
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Pros: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Cons: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Pros: "The second I boarded the plane i realised that Qantus Australia practices number one customer service. Every hostess greeted everyone always with a smile and politeness. The crew were simply fantastic. The new airbus 380 was very comfortable and a perfect flight. Amazing."
Cons: "The fact that my checked in luggage was lost and is yet to be recovered. Very disappointing, i hope its recovered as i don have insurance."
Pros: "Managed to reach destination safely. Only taking about 8 hrs more than scheduled."
Cons: "Flight delayed. The made boarded passengers disembark and wait for an unpredictable amount of time with no updates. Then finally we boarded then the service was very poor. For example they did not remove the dishes for about three hours after serving dinner. The last straw was that they diverted to Sydney instead of the final destination Melbourne as the crew was going over 20 hrs. With the diversion they saved about 45 min , but the exhausted passengers lost another 3 hrs in their already miserable flight. Also quantas NOT friendly for people traveling with kids.... BEWARE."
Pros: "Excellent crew!"
Cons: "Room was quite cold."
Pros: "Crew was trying hard to make customers comfortable"
Cons: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Pros: "The land crew helped get us onto an earlier flight without hesitation."
Cons: "Not very comfortable at the back but we were late to board a different flight. The original seats we chose at booking we cancelled and we were left separated at time of checkin until the crew helped sort it"
Pros: "Hot food"
Cons: "Need 34-36" pitch minimum for long haul flights. Grumpy crew"
Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."
Pros: "The quietness of the flight not to many over the speaker announcements"
Cons: "My center headphone peice didn’t work so I couldn’t watch a movie the whole flight or listen to music. No sound"
Pros: "Not much"
Cons: "Delayed no information"
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "The service of both inflight & gate agents were wonderful"
Cons: "The seats were a bit tight"
Pros: "Very accommodating for such a long flight."
Cons: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Pros: "Worst food on flight m service"
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Pros: "Cleanliness, really courteous staff, comfortable seats, entertainment from an app :-)"
Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."
Pros: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Cons: "Food was ok but I've had better in Qantas."
Pros: "The seating, streaming movie choice and food exceeded my expectations."
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Pros: "Food, entertainment, comfy seats, quiet sleeping time"
Cons: "Some of the head phone connection did not work"
Pros: "The personal entertainment option worked fantastically. Food was also very good for such a short flight."
Cons: "Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system."
Pros: "The crew did well checking up on everyone regularly and the plane was comfortable."
Cons: "The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times."
Cons: "I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac."
Pros: "Virgin are great."
Cons: "Delayed flight yet again"
Pros: "Boarding and flight time"
Cons: "Lounges were dirty"
Pros: "Super quick boarding"
Cons: "Lounge in melb was dirty, food average. Lounge in Adelaide was over packed - couldn't get a seat"
Cons: "Plane was too hot near the end during a holding pattern"
Pros: "Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas"
Cons: "Food was not appealing but the beverages were great."
Cons: "The computers continue to be problematic. It took 25 minutes at the checkin desk to get the system to take my document numbers. Also the in flight movie system has issues with touch sensing, often being slow to respond and misreading the location of the touch."
Cons: "Economy boarding was in just 2 batches with the front rows first. This results in a lot of standing waiting for people to get into their seats. Entertainment was ok but could have used a better selection of movies. I ended up watching movies I had seen before."
Pros: "Fast boarding. Efficient in flight service including a bev and energy bar."
Cons: "Queuing lines could have been more organizered. Using stanchions would have helped organized the process. Also no one could hear the queuing instructions. Otherwise great flight!"
Pros: "the crew was very helpful with my dietary"
Cons: "the seat cushion was so terrible I had to sit on a pillow for the whole flight. The power USB did not work in my seat for the duration of the flight. There was no wifi for the duration of the flight"
Cons: "The air pressure in the plane not good causing significant pain I’m my ears"
Cons: "Seats were very tight"
Pros: "Felt Cheap"
Cons: "Felt Cheap. Not even an entertainment center and no one on flight could make the app download or work."
Pros: "Efficient staff, plane was half empty so could lay across the seats & sleep."
Cons: "Seats too close together"
Pros: "The flight attendants Movie selections Food All Great!!!!!"
Cons: "One and a half hour delay"
Pros: "Crew was great as usual"
Cons: "2 young women begind me loud all they way, kicking the back of the seat and thumping on tray table, screaming bloody murder children"
Pros: "The flight was smooth and we arrived safely and timely."
Cons: "The inflight entertainment was broken."
Cons: "No seatback monitor."
Pros: "Helped out a lot when original flight was missed."
Cons: "Airport, but then again who does. Lol"
Pros: "Politeness of staff Check in"
Cons: "Using the back stairs Inflight wifi Costs"
Pros: "Another delay by 1 hour"
Cons: "I should only book qantas .... virgin are never in time."
Pros: "Plenty of leg room in economy. Crew were pleasant."
Cons: "The food was disgusting. The plane was really cold, 2 blankets & I was still freezing."
Pros: "Flight attendants made the trip very nice."
Cons: "A little more legroom on a long international flight would be helpful."
Pros: "People were nice, and hoarding and disembarking was efficient."
Cons: "My bag got lost, and they didn't deliver it until very late. Also, the taxi driver somehow had the wrong address, so I had to give the correct one to him over the phone after he called me, confused about where he was."
Pros: "Great flight, punctual, great movie options, great food, friendly and helpful flight attendants. After the chaos of boarding and disembarking that marks domestic US flights, Virgin's quick and painless boarding and disembarking of a much larger aircraft was a breath of fresh air. Great job VA!"
Cons: "Nothing, it was all good."
Pros: "Bad weather had resulted in significant delays and turbulence was expected. However, flight was smooth and fast."
Cons: "Flight attendant who clutched my hand with the latex gloves she was using to protect herself from germs and then with attitude and rude tone demanded to know if I had a problem."
Pros: "The crew were excellent! Providing great service through the flight. They were kind and very helpful. Great experience because of them."
Cons: "Unfortunately for me I had the person in front of me reclining the whole flight so I wasn’t as comfortable. I struggled to eat because they wouldn’t move their seat upright."
Pros: "everiting was on time"
Cons: "food: 1 biscuit for a high ticket price - it is too slim"
Pros: "The crew and overhead storage."
Cons: "It would be good to have hot towels like Emirates after you board and before you get off."
Pros: "Gate crew gave us extra seats to spread out and flight was around comfortable. Really enjoyed in-flight TV options"
Cons: "We normally love to check prices on KAYAK and then book directly through airlines which we thought we were doing in this incident. But after we booked we realized a third-party website – Webjet- would be handling our tickets which resulted in many problems. We ended up needing to change our itinerary in a simple way that would’ve been easy to do through the airline but webjet would not accommodate without spending $2500 in ticket fees. To avoid that we had to book additional tickets and take an additional flight that ended up being cheaper but quite the hassle that took way longer"
Pros: "Crew very welcoming and helpful"
Cons: "Older seats mean less comfort for such a long flight"
Pros: "pleasant staff"
Cons: "business class seats ordinary and poor food choices"
Pros: "The orange juice. Good crew."
Cons: "Magazine pocket had rubbish in it. The oat slice is too sticky even though it has a great taste."
Pros: "Efficient loading and unloading, very friendly team"
Cons: "They claim to be full service and dinner was a bag of stale pretzels"
Pros: "Free wine"
Cons: "The plane was delayed. Why. Not quite sure."
Pros: "It was a very bumpy flight due to the 100km/h+ wind in Melbourne that day. The landing was nice and easy in such bad weather. The cabin gave the pilots a round of applause."
Pros: "Nice cabin crew"
Cons: "Disorganized boarding. Had to disembark due to light malfunction. 6 hours later we took off. I had paid extra to depart in that early flight, Virgin only gave us an $8 voucher- $8 doesn't go very far in an airport restaurant. Issue should have been fixed before passengers boarded. First time flying with them and am pretty disappointed. However, am happy they didn't crash us. I guess that's what really matters. Excellent cabin crew, they all went the extra mile during the entire debacle."
Pros: "Great crew, great seats, beautiful flight."
Pros: "I didn't have a chance to enjoy this flight at all"
Cons: "I didn't like the fact that an air North plane was delayed for 3 hours causing me to miss this flight also I had contacted the airline directly to let them know that there was passengers on the inbound flight and they would not even consider holding the plane even though I booked a private aircraft to get there which cost me $3,000 extra I missed the flight by approximately 10 minutes"
Pros: "Easy to book and check in..."
Cons: "...but they randomly left my bag in Sydney with no explanation, creating very bad experience on a late night flight and causing me to get little sleep that night and following morning and ruining my plans in Melbourne the following day."
Cons: "Cheaper checked bags"
Pros: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Cons: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."
Pros: "That they found us a new flight"
Cons: "They cancelled our flight"
Pros: "Base price for flight was insanely cheap, booked six months in advance."
Cons: "Drastically different bag weight requirements than my connecting flight meant I had to shuffle everything around to meet the carry-on limits, then pay $100+ as my check bag went up two levels. Even anticipating this, it still cost double what I was expecting; must have been the difference between advance payment and day-of rates, but the degree of difference in cost left me feeling swindled."
Cons: "City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket."
Pros: "Crew was great and friendly."
Cons: "The chairs were extremely uncomfortable. I have flown Jetstar multiple times, and this was by far the worst. I’m not sure if it was simply my seat, or what. But it made the flight very hard."
Pros: "Check in was easy once we prepaid for our luggage ahead of time."
Cons: "Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist."
Pros: "inside the cabin was good"
Cons: "FLIGHT was delayed no announcement made at the departure lounge Check in counter didn't ask or respond to my FF cards points to Melbourne /Launceston /Melbourne so missed out I guess on points Mr Jailal Lalji & Mrs Subhasini Lalji FF member 3602128"
Cons: "The crew had very heavy footsteps up and down the slide and woke me up. Everyone on the entire plane must have used the toilets. Worst flight ever."
Pros: "Nothing in the service that would warrant any positive discussion"
Cons: "Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?"
Pros: "We boarded much earlier than planned which was great to leave early."
Cons: "Extremely delayed due to mechanical problem- instead of arriving at 11pm, we arrived after 3am"
Pros: "Thus question does not apply to Jetstsr."
Cons: "Very old outdated aircrafts, very poor customer service, always fishing for money through baggage limit excesses, baggage limit is ridiculously low, aircraft garbage often found in sesat povkets from previous flights ... overall a very low class of airlines."
Pros: "On time"
Cons: "No water"
Cons: "Seats were not comfortable Baggage rules - I overpaid for baggage in advance Carry on weight should be reconsidered (limit should increase)"
Pros: "Friendly flight attendants, smooth flight"
Pros: "Check in was fast and friendly. You MUST buy checked luggage on line before you get to the airport or you will pay. We did this and had no problems at all. Also get there early and be nice. Were told our CPAPs would count as part of our free carry on allowance and were infuriated as this has NEV"
Cons: "Misinformation on CPAP policy."
Pros: "The service was terrible. The entire experience was really incredibly disappointing. I will never book Jetstar again."
Cons: "They charged me the price of my ticket because my carry on weighed too much. The staff was very rude!"
Cons: "We were on the tarmak an additional 30 minutes, then in the air for an additional hour due to the weather. It would have been really nice if they had offered us bottled water or something. I was very surprised that even to get water it was a $4 charge. I likely will not be flying Jetstar again. I appreciate a company not nickle and diming with customers."
Cons: "Seats are very worn out, and quite uncomfortable at the lower back part."
Pros: "I honestly can't think of a single thing I liked about this flight, but if pressed, perhaps I enjoyed the staff in Honolulu during check in. The rest was horrible. Hated it all."
Cons: "Absolutely horrible. This airline is truly the Greyhound of the sky. There was an absurd amount of families on this flight with really young screaming, ill-behaved children and their indifferent parents. The flight attendants were equally indifferent and unhelpful. You get absolutely nothing for free - everything cost - food, blankets, pillows, etc. on this 10 hour flight. AND when water was requested, it was a small, mouthwash size cup with a note, that "we charge for water." $4. Wow. Probably one of the worst experiences in the air ever. I won't be back. The price was stellar, but after paying for seats, luggage and enduring the people on the flight, I'd prefer to pay more and get A LOT MORE from an airline like Virgin Australia. If you're cutting corners and trying to save money, save yourself and your sanity and spend a little more on quality airline."
Cons: "I had to pay $160 for luggage. I didn't want to check it, I wanted to carry on my backpack and small luggage case. Didn't realize BOTH had to be below 7 kg which is absolutely nothing. The check in man was rude and definitely could've helped a backpacking student as myself out... the flight was practically empty I don't think weight of luggage mattered!"
Pros: "The flight is like Southeast Airlines, so don't expect any entertainment or special features. The ride was a bit bumpy, but the plane handled the conditions well. The flight was for only 2 hours and 48 minutes. We didn't get anything to eat unless you paid for it; the food didn't look that appealing to me. Overall, I just happy to be in Australia safely."
Cons: "No entertainment or good service."
Pros: "The crew was courteous and nice."
Cons: "We were charged $100 per bag and $50 per Kg over the weight limit. Baggage fees were not clearly listed when booking this flight. We found out about the cost when we were checking in to board. Jetstar should state up front in the flight cost area about their baggage fees, not hidden in the fine print. A side note, everything on the flight cost extra; water, Wi-Fi, etc. Once the added fees are calculated into the cost, Jetstar is not cheaper than the other airlines."
Pros: "The quality of the aircraft, USB charging point in seat, spacious over head lockers. Cabin crew are friendly and polite."
Cons: "If you haven't paid for in flight service package or food your not made comfortable it's better to fly the full price airline QANTAS as it's an inclusive price and far better quality of inflight service."
Cons: "The excess lugage policy"
Cons: "Baggage fees not clear"
Cons: "I flew from New Zealand to Australia and did not get a meal, or any media. I had just previously flown the other way with another airline and got both of these things since it is an international flight. The weirdest thing is that there was no complementary snacks or even water. You had to pay for it."
Pros: "Slightly better pricing than other airlines"
Cons: "Very unclear about baggage allowance and other hidden costs Unable to buy reasonable meals without pre-ordering Very small seats No in-flight entertainment"
Cons: "The charge for luggage when checking in is outrageous!!! No free water offered on a 5 1/2 hr. flight! Will never use again or recommend!!!!! We took flight from Brisbane to Denpasar with your company & paid nothing for luggage, received a meal & wine for free!!! What's up with that???"
Pros: "My partner and I are very tall, so the flight attendant moved us to an exit row free of charge. It might have been a glitch in the system, but we got to use the entertainment system for free and it had a good selection."
Cons: "Weight limitations for carry on bags. You have to pay for EVERYTHING-- blanket, cup of coffee, food/snacks, even on a 12-hour flight."
Cons: "Late boarding, deceptive price shrouding practices (charging you $160/bag if you don't book it in 3 hours ahead of your flight) when there is no reason to support it. No entertainment. Poor drinks service. Cramped seats."
Cons: "they charged $150 to check in a bag over 7 kg (15 lbs). the size of the bag was fine (20"), and if you fill such a bag with regular clothes, two pairs of shoes, and a toothbrush, you will easily hit 9-10 kg. so this airline expects you to travel with a 20" bag that is only partially filled, which is ridiculous."
Cons: "When we booked flight on kayak we were not made aware that we had to buy baggage allowance. When we got to airport and went to check luggage they charged us $900 USD for four normal sized bags, one bag each. Called customer service, waited 25 minutes and then rude agent refused to listen to my concern about this or connect me to anyone that could actually help us. Agents at desk first told me there was no supervisor there I could talk to and then I asked one lady there and she said she was supervisor. I asked if she had another number she could call since I was on hold so long and she flat out lied and said even they have to call that same number I had to get help. She then just walked away and completely ignored me. Not a single person for Jetstar seemed to think $225 per bag was unreasonable or showed any hint of compassion or desire to try and help us. They didn't seem to think it was odd that my bag that weighs 1/4 of what I do cost more to fly then I did. Never fly with them, go with any other carrier. Don't give these greedy and predatory punks a single cent."
Cons: "The staff were rude, mean, unwelcoming, and unhelpful"
Pros: "Crew were fantastic... efficient, welcoming, professional."
Cons: "We were SHOCKED to learn that we could not purchase additional baggage weight allowance online (were not allowed to check in online), and when we got to the counter to check in, were told that each additional kilogram of baggage weight over 20kilos (per person) would cost us $25!!! This is outrageous. We are traveling in Australia/NZ for 23 days with golf clubs and many bags, spending lots of money in these countries, and were very upset to learn of this archaic policy."
Cons: "The flight was an hour late and then we waited on the plane while they unloaded all the cargo bins to find three golfers bags who evidently did not make the flight. That extra time made us miss our connecting flight to the US. We spent almost 3 hours in the Sydney airport getting the run around on what we were supposed to do. When we checked in Queenstown for our flight the person at the desk must have know we would not make our flight as she did not give us a boarding pass for the Sydney to the US flight, but gave no directions on what to do if it was missed. I mentioned our connecting flight and the close connection to the flight attendant and she said it was not their fault."
Cons: "Fees for everything. By the time you get what you want, you end up paying double advertised price"
Cons: "Check in process is extremely slow with long lines. You are not able to check bags and are charged significant amounts to check in which cost even higher if you do it at the airport. Anything other Jen water is charged while on the flight."
Cons: "Ripped me and my sis off for over 120 bucks in luggage fees!!!! No one could explain ability to pay online for a lot less!!!!! So freaking unacceptable!!!!! Plus they damaged a new bag and tell me they aren't liable!!!! Don't ever buy a ticket with JETSTAR! Freaking waste of money! Stick with air New Zealand"
Pros: "the crew were as helpful as they could possibly be but the airline and it's policies suck"
Cons: "Being asked to pay two thousand dollars for my bags"
Pros: "The flight crew were friendly"
Cons: "Everything about dealing with jetstar"
Pros: "The fact that Jetstar used a Dreamliner for long haul flight who has very experienced pilots"
Cons: "That Jetstar makes you pay for everything from luggage (most if not all low cost airlines in other countries give you a standard check-in baggage allowance) to selecting seats and watching entertainment! I understand the concept of profit and loss but c'mon guys, this is a bit excessive!"
Pros: "I do believe that you get what you pay for, so I didn't mind the minimal level of service. The flight was on time. Check in was easy and efficient. The crew was pleasant and helpful."
Cons: "This is a problem not confined to Jetstar, but which affects the industry as a whole. Why do the board sick passengers? There was a man seated two rows behind us who coughed and wheezed the whole way from Cairns to Melbourne. He couldn't clear his lungs. He had no business on a plane infecting the rest of us."
Cons: "Bring your own water and food. Nothing is complimentary or speedy. Don't bring coffee, hot liquids are not allowed. Also, make sure you booked the option with a checked bag or it's charged as excess and it's an exuberant amount."
Cons: "Initially charged 1540 NZ dollars for three bag check in Eventually 990 Total disgrace"
Cons: "room behind seats very short, staff not very attentive to those who hadn't paid for on-board options."
Pros: "Good rate for tickets, good flight times"
Cons: "There are no extras. Everything costs, from water to meal. One slow moving line to check in and they had two flights at the same time."
Pros: "The check in line was long, but moved very quickly. The girl who checked us in was excellent - she put my friend and I in great seats next to each other with out our even having to ask."
Cons: "I wish I could pay for my suitcase at the airport based on what it weighs, rather than having to guess ahead of time. They ran out of some food options. They should have water on the food/beverage cart."