Pros: "Kind crew. Comfortable space for economy."
Cons: "The food was not even edible. The entertainment was minimal."
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Pros: "Short flight, but they fed us great food, great service, even good wine."
Pros: "Crew was amazing, first time on Economy Premium, really worth it."
Cons: "They didn’t leave my food. They took it away."
Pros: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Pros: "Good seats in exit row"
Pros: "crew was very accommodating in seeking alternative storage options for overhead bags"
Cons: "there was a lack of overhead storage in the upstairs economy area"
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Cons: "We came from a week of 45° heat to air conditioning with misting capability, very impressive, loved it. But l got very cold, my own fault didn't a ask for a blanket quick enough."
Pros: "This flight was pretty roomy since I had a whole row to myself."
Cons: "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Pros: "The variety of television/movies was fantastic."
Cons: "Overall, the crew was rude. Short answers, extremely long delays helping passengers. A different crew in the same flight was so much better! So I know it wasn’t “typical.” They ran out of 2 of the 3 dinner options before serving us. I assumed they would start with our row at breakfast to ensure we got first pick. Nope. Served last once again (and we were in the middle, so why last???)"
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Pros: "Very nice and speedy check in. Boarding ok. Food good but no fruit."
Cons: "slow entertainment system. Some shows and maps unavailable"
Pros: "Easy boarding"
Cons: "All ok really"
Cons: "Flight was canceled after 8 hours of Rebooked flight included an additonal stop, as well as overnight layover. Qantas made no attempt to give have better flights or offer any vouchers for the trouble (they provided the bare minimum of hotel, but no additional perks)."
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Cons: "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
Cons: "Qantas food gets worse each flight."
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Friendly flight attendants"
Cons: "Leg room is tight in economy"
Pros: "Service always attentive and genuine"
Cons: "Food was not as good as previous Qantas flights. Probably because it was catering to American crowd."
Pros: "I like ice cream (TipTop icecream). It was okay and much better then meal. The dark chocolate after meal was also good."
Cons: "I didn't like food in flight. I don't eat beef and the other option was not tasteful."
Pros: "The staff was so attentive and friendly"
Cons: "The seats could use a little more leg room"
Pros: "Love the Airbus 380!"
Cons: "They didn’t pick up trash very often. Had to store it on the floor by my feet."
Pros: "Good food on the plane; friendly staff."
Cons: "Horrible accomodations; I've never been in a flight this tight before. It was miserable the whole way. Even Southwest is roomier. I should have taken an American carrier. Space is the number one priority on a flight across the Pacific, and Qantas really doesn't understand that. I've taken Delta, American, and United across both ponds. Stick with them! After all, I can make my own food."
Pros: "I like food and service of crew members"
Cons: "Yes I like it"
Pros: "Smooth flight"
Cons: "Hostess did not allow 2 ounce drink every other time traveled by qantas 10 times in last 5 yrs had no issue This time qantas made us take our baggage to terminal 2 west jet check in counter which head office should know is a far distance should have arranged to do so like other times in the past"
Pros: "The service of both inflight & gate agents were wonderful"
Cons: "The seats were a bit tight"
Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."
Pros: "On time efficient service"
Pros: "Worst food on flight m service"
Pros: "Everything on time."
Pros: "Better than expected selection of movies"
Cons: "Food was terrible and crew service was average Dinner - chicken salad that was soggy and barely edible and a bread roll, no butter and nothing else. Food was better on Bangkok Air 1 hour flight. Breakfast, a pastry in a box and a muffin on a serviette. No fruit or yogurt ... nothing else. awful Couple of times crew were rude to other passengers (not myself) but generally were not as happy, helpful as previous Qantas flights Smaller plane with less seatroom than my Emirates flight in the other direction"
Pros: "Smooth and timely flight."
Cons: "The egg salad sandwich."
Pros: "So easy to get from international to domestic. Which was such a releif when trying to get home to a family emergency"
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Pros: "All the good qualities are there. Check in was a breeze and very friendly handling our surfboard. However, the plane is old and needs a refurbishment, I can't believe how small the personal screens are! Whilst the crew were very friendly, always searching for a specific drink you request, but the food quality was average - I'm taking my own sandwich next time."
Pros: "Excellent service but surprised that the entertainment system was a bit old and the food tried to be too fancy but the quality was lacking."
Cons: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."
Cons: "The reason for an OK overall is that I left a personal item on the flight. I contacted the airline an hour after my flight landed and they showed no urgency to recover my item that had a lot of value to me. If they could have pages the cleaning crew on the ground, I'm sure I would have recovered my notebook. Instead they told me to check 4 hours later. When i did check 4 hours later, they told me to check in 2-3 days. When i checked in 2-3 days they asked if I filed a report. Which I wanted to on the same day but was told not needed. Very disappointing ground services."
Pros: "Check in was easy. Option to select vegetarian diet on line"
Cons: "Very crowded configuration. Older aircraft. Staff service mediocre LAX to BNE, but good from BNE to LAX."
Pros: "Excellent service"
Cons: "Food was more wordt than in the past"
Pros: "The crew was lovely. Food was good, but the presentation is not what it used to be. Rushed. Flight was nice and smooth."
Cons: "Plane was a little dated. Boarding the flight in Sydney was a bit chaotic. No fruit like they usually have. Not everything on the menu card was provided."
Pros: "Even though the delay caused me to miss my connecting flight to Perth Qantas booked me onto the next available one so my overall delay was reduced to one hour. Thanks for not screwing me over."
Pros: "Crew were amazing!"
Pros: "Qantas Airlines really made traveling a pleasure. The little extras like, chocolate snacks, ice cream, a huge selection of entertainment, the most current navigation systems that allowed you to know and see at ever minute exactly where you were on the journey, just to name a few. I also found the staff especially pleasant. Thank you Qantas"
Cons: "Our plane home was a little older and the seats weren't as comfortable as they could have been."
Pros: "Flgiht attendants and airline presentation and friendliness"
Cons: "The last time i flew was in 1999 when i was single and traveling NZ and Australia. This time i was taking my family. I had boasted to my fam that Quantas (was famous in my memory) as having economy seats that felt more like other airlines Business Seats. My kids were eager to experience the "Quantas" seats. I was severely dissapointed to find that your economy seats, now, are even smaller than the Chinese seats we regularly fly (we are in our 5th year of ex-pat assignment in China). You should have seen the look on my kids faces. Evidently, i must have "talked Quantas up too much", because there was a great deal of dissapointment. We will travel back to NZ and Aus., this fall, but will no longer prioritize Quantas as our airline of choise. I guess times change, and a little bit of nastalgia lost.... :("
Pros: "Reasonably comfortable economy seating, great crew"
Cons: "Food was ordinary."
Pros: "Arrived ahead of schedule"
Pros: "I liked the inflight entertainment"
Cons: "More leg space on the economy seats, It makes you wish you could afford the upgrade to business class."
Pros: "The crew members were very nice and easy going."
Cons: "The flight took off 25 minutes late. The boarding started later than it should have and took way too long. The airport was understaffed from the security point to the boarding point. That was surprising how in smooth both of those processes were based on seamless experiences at the same airport"
Pros: "quick boarding process using both front and rear doors"
Cons: "check-in was stressful, baggage check didn’t start until 45 minutes before take-off"
Cons: "It's like traveling on Spirit in the USA...you have to pay for everything"
Cons: "Arbitrary singling out of passengers for baggage weight violations when majority of carry-on bags weren't to regulation for most passengers. Exorbitant fees for checking bags at gate."
Pros: "Good ticket price."
Cons: "They charge $60 per checked bag at check-in, and weight limits on carry-on luggage are unreasonably low."
Pros: "I luved the attendants and the service"
Cons: "THE AIRPORT IS NOT IN MELBOURNE! We had to hire an Uber for 100 dollars to drive us the hour to Melbourne. It should be clearer when booking this airport is significantly farther away. It would have been more convenient and economical to fly into melbournes international airport."
Pros: "Service on the plane and in the terminal was good"
Cons: "Walking on the runway to the plane was uncomfortable with wind rai and noise"
Pros: "Nothing in the service that would warrant any positive discussion"
Cons: "Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?"
Cons: "Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again."
Cons: "90 minute wait in check in line"
Pros: "nothing to complain. everything is good."
Pros: "And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat."
Cons: "Having to pay for checked baggage when other people got on with more baggage than me. It’s a scam."
Pros: "Friendly flight attendants, smooth flight"
Pros: "Check in was fast and friendly. You MUST buy checked luggage on line before you get to the airport or you will pay. We did this and had no problems at all. Also get there early and be nice. Were told our CPAPs would count as part of our free carry on allowance and were infuriated as this has NEV"
Cons: "Misinformation on CPAP policy."
Pros: "The service was terrible. The entire experience was really incredibly disappointing. I will never book Jetstar again."
Cons: "They charged me the price of my ticket because my carry on weighed too much. The staff was very rude!"
Pros: "The fact that we tried to check our bags 10 minutes too early but the bag check desk used the ten minutes to train new staff and allowed us to shave $25 off a potential bag weight fee."
Cons: "Need to repeat several times if you change a gate number for our flight."
Cons: "I had to pay $160 for luggage. I didn't want to check it, I wanted to carry on my backpack and small luggage case. Didn't realize BOTH had to be below 7 kg which is absolutely nothing. The check in man was rude and definitely could've helped a backpacking student as myself out... the flight was practically empty I don't think weight of luggage mattered!"
Pros: "Didn't realize we had to purchase baggage in advance. Doubled the cost of the flight. The attendant did move us to exit row since we paid so much, but it wasn't clear when purchasing the tickets that you needed to by your baggage in advance"
Pros: "The flight is like Southeast Airlines, so don't expect any entertainment or special features. The ride was a bit bumpy, but the plane handled the conditions well. The flight was for only 2 hours and 48 minutes. We didn't get anything to eat unless you paid for it; the food didn't look that appealing to me. Overall, I just happy to be in Australia safely."
Cons: "No entertainment or good service."
Cons: "With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft"
Pros: "The crew was courteous and nice."
Cons: "We were charged $100 per bag and $50 per Kg over the weight limit. Baggage fees were not clearly listed when booking this flight. We found out about the cost when we were checking in to board. Jetstar should state up front in the flight cost area about their baggage fees, not hidden in the fine print. A side note, everything on the flight cost extra; water, Wi-Fi, etc. Once the added fees are calculated into the cost, Jetstar is not cheaper than the other airlines."
Pros: "Easy boarding in Queenstown and the flight staff was friendly and helpfull."
Cons: "Thier bag fees are outragous. It was extreemly difficult to find thier allowances online and we ended up paying more than our ticket price to check our bags. If it was more clear what the fees are, we would not have chosen Jetstar. I would recomend going with New Zealand Air over Jetstar hands down."
Pros: "Service was awesome0000"
Pros: "Friendly crew, budget price"
Cons: "No drink service at all"
Cons: "The excess lugage policy"
Pros: "To get a drink faster - preorder online when booking"
Cons: "Baggage fees not clear"
Pros: "Efficiency, timeliness, friendly crew"
Cons: "1. Center of seat was so thin I could feel some part of the structure pushing against my spine to the point of discomfort. 2. Temperature was quite cold for both flights (row 19 & 21). Not sure if it was my location or something else, but I fly a fair amount and the temp was below what was comfortable for me."
Pros: "Debbie at Avalon was very kind and helpful!"
Cons: "Upon boarding a flight from Sydney to Avalon I was told my duffel bag was too large to carry on the plane even though I had been allowed to fly a few days prior with the same bag. I even placed my bag in the sizer at the gate but she still told me it was too large and "too heavy" although she did not weigh nor pick up my bag. About 5 minutes prior I had seen her walk a guitar that had been gate checked down to the plane. My bag was not so lucky. I arrived at Avalon and my bag didn't. My bag was going to arrive on the next plane which wasn't coming in for 3 hours. We were staying about an hour from the airport and boarding an early morning flight from Tullamarine to Los Angeles. Deliveries of missed luggage ceased 2 hours before my bag was due at the airport and didn't commence until after I was due at Tullamarine the next morning. The flight attendant who made me check my bag was on my flight and easily could have told me my bag wouldn't be making it on our flight but she didn't. She was rude, smug, and unaccomodating. The customer service representative at Avalon, Debbie, was more than helpful trying to figure out the best option for me to retrieve my luggage before my flight home to Los Angeles. She made a stressful situation a little less so. Thank you Debbie!"
Cons: "Late boarding, deceptive price shrouding practices (charging you $160/bag if you don't book it in 3 hours ahead of your flight) when there is no reason to support it. No entertainment. Poor drinks service. Cramped seats."
Pros: "I checked in online and wasn't able to add my bags to my reservation, so figured I would do it when I got to the airport. Big mistake. It cost me NZ$ 215 to heck my two bags (one was admittedly heavy, but that is still an insane amount). I knew I would have to pay for bags but more money because of something that I was unable to adress is absurd."
Cons: "The staff were rude, mean, unwelcoming, and unhelpful"
Pros: "They are very unclear about baggage fees and we had to pay at the counter. 2 bags $300. Really!!!"
Pros: "Crew were fantastic... efficient, welcoming, professional."
Cons: "We were SHOCKED to learn that we could not purchase additional baggage weight allowance online (were not allowed to check in online), and when we got to the counter to check in, were told that each additional kilogram of baggage weight over 20kilos (per person) would cost us $25!!! This is outrageous. We are traveling in Australia/NZ for 23 days with golf clubs and many bags, spending lots of money in these countries, and were very upset to learn of this archaic policy."
Cons: "The flight was an hour late and then we waited on the plane while they unloaded all the cargo bins to find three golfers bags who evidently did not make the flight. That extra time made us miss our connecting flight to the US. We spent almost 3 hours in the Sydney airport getting the run around on what we were supposed to do. When we checked in Queenstown for our flight the person at the desk must have know we would not make our flight as she did not give us a boarding pass for the Sydney to the US flight, but gave no directions on what to do if it was missed. I mentioned our connecting flight and the close connection to the flight attendant and she said it was not their fault."
Pros: "Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing."
Cons: "Delayed flight"
Cons: "It was very discouraging having to pay almost as much as our flight for our small checked baggage - and it was confusing regarding how much we had to pay, I still don't understand what it was we actually paid for. There was not clear indication about this policy when I purchased the ticket, and we were traveling without internet access and unable to add a bag to our booking before hand. I've flown hundreds of times and never encountered this kind of fee. This frustration alone will likely lead me to choose another company next time."
Cons: "We were charged $215 at check in to check our luggage because we hadn't "ticked" that we'd be bringing luggage when we purchased our tickets. We purchased our tickets on Kayak and never were we warned or even been informed that this would be the case. The fee for baggage turned out to be $70 per bag plus $15 per Kg for each Kg over 15 Kg. Which is absurd. Any regular flight allows bag up to 23 Kg before additional charges. This is extortion. Yet there was nothing we could do unless we wanted to leave our bags in Queenstown."
Pros: "Before purchasing tickets, i confirmed with Jetstar agent that i could purchase bag fees anytime before the flight. I was even quoted a price. 3 weeks before my flight i went on to prepay for 1 piece of luggage and they wouldn't honor the quoted price. I had to pay almost double! BEWARE of luggage fees!"
Cons: "Huge luggage fees. Won't honor price quoted"
Cons: "Check in process is extremely slow with long lines. You are not able to check bags and are charged significant amounts to check in which cost even higher if you do it at the airport. Anything other Jen water is charged while on the flight."
Cons: "There's no kiosk to check in. You have to wait in line and if you're unlucky like me, you get behind a whole load of people off of a tour bus. Ugh."
Pros: "Easy booking"
Cons: "I made a small gift purchase in Queenstown and they were going to charge me $70 to put it under the plane. They could have easily put it in a small box, put it under the plane, and charge me $25 at the most for it. Instead I had to give it to the clerk at the counter because I only paid $20 for the item. I didn't mind having to put it under the plane but for $70?"
Pros: "Efficient. Friendly. On time."
Cons: "Lack of leg room like all airlines"
Cons: "The fact that they did not mention ahead of time that if I check bag at airport there was going to be a 50 dollar charge but if I had checked the night before on line only a 25 dollar charge. That does not seem fair expecially since they don't seen you email or anything telling you this in advance. The ticket agent at the airport told me."
Pros: "Deplane at both front and rear of plane."
Cons: "Gate was chaotic, trying to load a bus to the plane."