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Broken business class seat which could not convert into a bed and had to switch to a narrower aisle seat to sleep

It was just fine. The sirlines did live up fully to my expectation.

While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?

China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers.

Pillow and blanket are dirty. My son got multiple bites during the flight

The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.

The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off

How do you run out of beer after one hour of a twelve hour flight?!

Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency

I will never fly through China again. Maybe it was the mandatory retinal scan just to transfer to another flight or the complete set of fingerprints they require. There are many better and inexpensive flights to Asia if you look.