The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
Cons: "Repeatedly delayed, almost missed my next flight"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "Crew was great, plane was modern and clean"
Cons: "We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own"
Pros: "Great entertainment"
Cons: "Overall great"
Pros: "Non stop flight"
Cons: "Staff not wake me up even after requesting they not wake me up to force feed a meal."
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Cons: "They need to bring around water more often. And actually offer it to people in the window seat."
Cons: "They have to provide better food."
Pros: "On time"
Cons: "Late start of check in"
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "Service and biz check in"
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "Entertainment was great, food was great, and the overall flight experience was better than the first time travelling this airline. Airhosts/esses we’re very polite as well. Would try it again soon!"
Cons: "Airhosts/esses took a long time to pick up our trays after our meal."
Pros: "Decent meals, complimentary drinks including alcohol, more room between seats than some carriers"
Cons: "Seats are not as well padded as some carriers which becomes important on long flights. Heathrow gates are very long distances for anyone with mobility issues and switching terminals is confusing if not done regularly. Onboard staff was helpful. On board entertainment was free and varied. No WiFi?"
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Pros: "I could not fly back to the US pr the layover. I got stranded in Berlin. It was horrible."
Cons: "The airlines cancelled my flights back to the USA and the connecting flight. It was horrible customer service when I spoke to British Airways at the counter. Lady in TXL yelled at me to leave her desk and to call Air New Zealand. Air NZ said they cancelled flights then Flyus.com said to deal with Air New Zealand and said my flights got cancelled and that they could not get me another flight. I had to find out how to get out of Berlin. I had to fly to Spain to my cousin’s home because I haf no where to go and did not have money to pay for another flight from Berlin to LAX 1,200 euros. I am still in Europe stuck and it is Monday 4/30. My son needs me in Los Angeles! I will never use Kayak again. What happened to my $878 dollars????"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Suggest boarding with electronic board !"
Pros: "The flight attendants were great and the flight was on time"
Cons: "The seats were uncomfortable. I had a metal piece sticking on my hip from the seat or seatbelt, not sure."
Pros: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Cons: "Over priced check in bag. Due to it not being according to weight. Ridiculous."
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Pros: "Cool temps in plane"
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "Everything, space seat"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Cons: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."
Pros: "Everything. Loads of leg room."
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "Not very much"
Cons: "Cramped and squeezed in for a miserable flight."
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Pros: "Staff was friendly"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"
Pros: "Agents were helpful once entering the plane. They take the time to greet us, look at our ticket and direct us which row to take. Very helpful."
Cons: "Space is a factor based on the price. It is such a long flight and room for our feet or even a foot stool type would be nice to have."
Pros: "The crew was nice, the movie selection was good."
Cons: "More space in seats"
Pros: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Cons: "Qantas always gives great service"
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Pros: "Had 3 seats to myself as plane wasn’t full."
Cons: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."
Cons: "Bigger seats, more room between the seets."
Pros: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Cons: "Better power options (universal plugs/power)"
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Pros: "Staff were friendly"
Cons: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Cons: "They didn’t leave my food. They took it away."
Pros: "Crew was great! food was good entertainment was good"
Cons: "Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was"
Pros: "Very smooth, on time boarding. Food quality"
Cons: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Pros: "Excellent seat comfort & entertainment options. Food was average."
Cons: "No vegetarian meal options"
Cons: "In flight wifi and entertainment didnt work"
Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Pros: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Cons: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Pros: "Pillow and blanket made the trip much for comfortable"
Pros: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Cons: "Nothing to state here."
Pros: "Efficient loading & unloading. Flight was on time."
Cons: "Seats were way too close together!!"
Cons: "They only offered pretzels."
Pros: "Ahh Qantas. What a relief after an internal US flight on a US carrier. Spacious, comfortable, on time, good food.They even comped us for luggage delayed that was not their fault."
Cons: "Nothing - all good. Thanks Qantas for showing us how it can and should be done."
Cons: "Flight attendants and staff were extremely rude and condescending"
Pros: "Outstanding service and a nice mid day snack."
Cons: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Cons: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Cons: "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."
Cons: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Pros: "crew was great"
Cons: "my console didn’t have sound but other than that it was excellent"
Cons: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Pros: "Price and first experience with Quantas"
Cons: "Didn't get to choose a seat and therefore got middles both ways"
Pros: "In flight crew"
Cons: "Disregard for chosen seats and unwillingness to reinstate them."
Pros: "Staff were very friendly and helpful."
Cons: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Pros: "Crew were wonderful 5 stars."
Cons: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Pros: "Checking in and bag drop process was the simplest and hassle free!"
Cons: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Pros: "Crew was friendly and lots of entertainment choices on the flight"
Cons: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Cons: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Pros: "Loved the leg room, kind attendants, great meals."
Cons: "The technology malfunctioned the entire flight. It was less than ideal."
Cons: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Pros: "Everything on time."
Pros: "Good food, movies and just 10x better than discount airlines"
Cons: "Flight was delayed and then didn't board on time"
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Pros: "boarding was quick and efficient"
Cons: "seats were incredibly tight"
Pros: "Friendly service."
Cons: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Taste & selection for vegetarian meals were very poor"
Pros: "All good"
Pros: "Staff very friendly"
Pros: "The crew, the food"
Cons: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"