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Singapore Airlines from Mumbai was late, we were rerouted to Copenhagen and then to Los Angeles. As senior citizens, we should have been given a hotel voucher for a night and fly out the next day. I hope Singapore Airlines should give us a credit in good faith if they want us to fly with them. I doubt it, but you never know.

The flight was very late, sitting on the plane for over an hour and missed our connecting flight from Singapore to LA. As senior citizens, we were rerouted to Copenhagen and then to LA. They should not do this to senior citizens. They should have given us a hotel voucher for a night, then catch a flight to LA the next day. Singapore Airlines should grant us some kind of credit for the next trip, if they want us to fly with them. I doubt if we will ever hear from them.

They bumped us up. They overbooked the flight and we hurried to the next flight. We are a family of 5 with 13, 10 , and 6 year olds kids. Everybody was running to the next flight. We never been exhausted in our flights hust like we have experienced this week. Mismanagement in scoot and kayak.

I had to change a flight date and it cost me $800.00 dollars. In the past, if there was room on the flight(which there was), Singapore Airlines simply re-booked me. This might have occurred because the office in Bali where I could interface with a human face to face is now closed since COVID. I naively figured the ability to change my flight into my decision to go with Singapore Airlines as it does cost a bit more. I will still fly on them as they are superior to the other carriers by a fairly large margin, especially for my needs.

I was traveling with my 3 minor children, one leg I was seated two aisles behind them. On the longest leg I would have preferred sitting across the aisle from them, not behind. My youngest is 4yos. I understand airplane seating configurations are not the airlines problem but seating the one adult with a reservation apart from the minors was very difficult.

They ran out of food for breakfast They did not offer tea or coffee The staff appeared very inexperienced The cabin was very cold, even with a blanket

Leg room and flight sound insulation is very bad. They broke 3 of my bags with bad handling

Good flight. Fiod was ready a bit late hence a hurry to finish before landing. Excellent crew and service

I commend the flight attendants on our SFO-SIN flight who went above and beyond to provide us with extra snacks and food. This type of service makes the flight experience personal and awesome.

It was a great flight Food was great Crew was spectacular

Gate agent was fantastic in Auckland. They wanted to charge me for my two bags even though I was gold member with United in Tonga. So I had to pay for an upgrade. The meals on both flights had no vegetarian option. The only one item the salad was not tasty at all. Good thing I had brought my own snacks. The bread was white roll which is so not healthy. I think New Zealand air can definitely improve their food offering.

Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

Couldn’t request a vegan meal somehow but I noticed other people getting them

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

Good food and entertainment options. Great Staff that were all welcoming and caregiving.

Flight was canceled due to technical issue shortly before the check-in counters opened. Passengers were rebooked on a flight three days later. Request to be accommodated on Air Tahiti Nui could not be processed. Customer service sorted out the refund after calling and being put on hold for almost an hour.

The flight was delayed by 1.5 hours and most of the flights bags were not on the flight. Have also had no communication from QANTAS

Food was great. Customer Service not so much! Flight Delays.

The plane was delayed about 3 hours so anything else is immaterial

For a long haul, the flight was good. We left an hour late due to a seat in business class not working. But they made up time and we still got in on time or even early thanks to tailwinds. The crew was friendly. The meals were okay, nothing special.

Great. Airhostess was amazing. Dinner a little spicy! Could have had a mention beforehand about that though

The international flight from Sydney to Dallas had great food. I have travelled a lot over the years and this has been the most memorable in my experience so far.

flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.)

there were not many new movies. The media choices is nothing compared to Emirates. Staff were excellent

BA Airbus A380 BC upstairs had 2 3 2 layout. The seat was comfy but access for those in middle or window seats had to climb over others fest to get to ailse when seats in bed mode. The layout was not nearly as private as other layouts. The staff was amazing as well as the food. Most airline food is average but this was restaurant quality.

All things were below standard. There were 2 crew on the flights but didn't ask for water. The flight connection was poor for 4 hours.

The terminal for this flight, 4S, was INSANE. So many Iberia desks, and it wasn't clear which ones were for which destinations. When I checked in, I asked if I could check my bags to LAX, my final destination, but was told no because my next flight was with another company--I would have to gather my luggage and then deposit it again in London. Annoying, but okay. Then I went through Security, where I was asked to open my luggage, berated for having water (which I offered to throw out), and just generally hazed. After Security, I went up and down countless escalators and then boarded a tram, which literally went miles. Following the tram, there was ANOTHER escalator and ANOTHER line, this time for passport control. At 10:25, I told officials there that I was on a 10:40 flight, but nobody seemed concerned. So after clearing passport control, I RAN all the way to the gate, where my boarding pass was scanned, and then ran along the gangplank. At this point, I expected to board a plane, but what I encountered was a STAIRWELL, with steep stairs leading downward. Astoundingly, I didn't see any elevators or escalators. I lugged a suitcase, large bag and jacket down three to four flights of stairs, expecting to board an aircraft at the end, only to encounter a bus outside. After all the hoops we passengers had just jumped through, I was floored by this. And because the bus driver was waiting for other confirmed passengers, the rest of us were standing on the bus for at least ten to 15 minutes. Once the bus FINALLY set off and then dropped us at the plane, which was sitting way out on the tarmac, we all had to cart our luggage and bags up ANOTHER steep set of stairs onto the plane. In 100-degree heat. Parched from the physical marathon I had just endured, I was thinking that once we were in the air, the flight attendants would pass out water. Instead, they went down the aisle asking if anyone wanted to order and pay for a drink, but they never asked me or many others if we wanted anything—they picked and chose passengers to ask. I raised my arm to try to get their attention, as I was desperate for some water, but they were avoiding almost all eye contact with the passengers. So I arrived in London completely dehydrated. Then I went to baggage claim. After waiting for about 20 to 30 minutes for my bags and not seeing anything that resembled mine, I started looking at my phone. That's when I saw an email from Iberia saying that there had been an incident with my luggage, and that my luggage had not made the flight, even though I had done the Madrid baggage drop in good time. Also, if I hadn’t checked my email, I don’t know how I would have found out that my luggage was missing, because there weren’t any reps at baggage claim. When I spoke to the Iberia representative about it, she said that the luggage would be arriving on another Iberia flight at 3:00 p.m. that day, but I was scheduled on a Virgin Atlantic flight departing London at 3:45, so picking up my luggage at 3:00 p.m. and rechecking it wouldn't be an option. After everything that had already happened that day, this was really disappointing. I didn't see my luggage again for two days. Honestly, it was just such a bad overall experience that I can't imagine flying Iberia again. And it was surprising, because earlier in the trip, I had been on the Renfe high-speed train from Barcelona to Madrid, which was a really good experience, so I had high expectations for Iberia. This could have been an aberration, but since it has been my only experience with Iberia, it is my only reference point.

Usual friendly BA crew who were helpful and so kind to the kids. New business class cabin combined with 787 makes for a really enjoyable experience.

The flight was delayed and that made me miss my connecting flight - very upset and angry!!!

They lost 3 out of our 4 luggages on the way to Santorini…didn’t not receive until the following night. The first leg of our flight home was a hour delay, which meant we had to run to catch our connecting flight. One on my TUMI luggage had a broken wheel when I arrived in Boston. After paying close to $12k for these flights I was highly disappointed.

The design of business class is absolutely horrible. The flight attendants have to cross in front of passengers to pass the food. Passengers have to crawl over other passengers to get to the bathroom or to get to their bag. It’s shocking!! The flight attendants however were superb!

Food is just horrible, by your own. There is no leg room and I am 5' 2" and I was struggling by the end of the 7.5 hours flight. There is no good music selection, I was looking for more classical music to listen to.

Better and more attentive crew and more food options. Leg space is very tight.

There was a problem in the luggage because there were not porters

they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.

Terrible- the flight time was delayed and then I was denied boarding because I arrived at the new time of departure

a constant reminder that you need to work harder so you can avoid this airline

For some reason the cabin was kept very cold. Unlike my flight over which i would say was excellent this was a long, cold flight home.

My Dad needed assistance to board the plane. The Jetstar staff were excellent with him and made the experience a lot easier😁

No food taken so can't rate also no entertainment so can't rate.

I got to the airport earlier than I expected, and they let me change to an earlier flight with no trouble.

The price difference/saving isn't sufficient to compensate the experience difference, don't recommend unless flight is under 3 hours. Huge queues for check in and the priority lane of other ailines blocked checked in Jetstar passengers from proceeding through to screening. Gate change to a "dungeon gate" that didn't have toilets in the vicinity. 45minute delay in boarding, no updates or explaination, let alone apology for any inconvenience. 1 scanner working for a full fight to board, no coordination. Loaded on to crowded buses to get on the plane in the middle of the tarmac, up stairs with no explaination. 4 bus trips. No system for boarding in sections. Over an hour late departing. Nothing complimentary, not even water or in-flight music. Pay wave not available and no cash sales. Staff onboard were friendly and professional.

Flight was delayed by 1 hour, we board then had to sit on the tarmac for another hour before take off. The flight was fine but again another delay with the baggage which took another hour to appear on the carousel.

Worst experience ever flying Melbourne to Phuket. 5 hours delayed! Didn’t land till 1am in the morning. Staff were rude and unhelpful

Worst airline ever. No need to go into detail as everything is terrible. Do not do it - whatever the price.

Captains address to passengers was excellent. Knee room in seating was very uncomfortable.