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Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: The airline and staff appear to be friendly and efficient

Cons: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.

Pros: Free WiFi - was great and fast

Pros: The plane was great!

Pros: Movie entertainment choice was very good. Good breakfast.

Cons: Nothing special.

Pros: Service was good. Boarding, departure on time. Check-in counter stuff were very very good, very helpful (both Auckland airport and Noumea airport)

Cons: Seats were old, not comfortable, not clean. A few safety vests for emergencies were already on the floor (Auckland - Noumea flight)

Cons: generally we are autorised for 2 baggages when we order directlywith aircalin,in this case only one baggage and they askus to pay to passthe security in auckland ,our queue was one hour only 5 minutes for new zelanders

Cons: Two toilets on board weren’t working

Pros: Nothing, they canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Cons: All of it! They canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Pros: booking with another company. Never book with kayak

Cons: Nerve book with kayak

Pros: Flight crew

Cons: They lost my luggage

Pros: Everything. The 737 is due for replacing but is very well maintained and the airline professionally managed. If I could I would buy stock in Air Vanuatu. The staff are friendly, courteous and beautiful people. Numbawun!

Cons: The boarding area in Sydney was crowded and not very clean. Entertainment centres in the old 737 is dated and not easily viewed by most passengers. Port Vila terminal is due for replacement.

Pros: Friendly crew and good service

Cons: Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)

Pros: The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great.

Cons: Completely satisfied.

Pros: Very friendly crew.

Pros: CREW WAS HELPFUL AND OBLIGING.

Cons: IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY.

Cons: Generally ok for econ

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

Pros: Crew was amazing, very attentive.

Pros: Very prompt and efficient

Pros: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks

Cons: Nothing

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Everything

Cons: More food would have been better

Cons: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.

Cons: Food in business class and more choice of movies

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: Crew was awesome! Kind and funny!

Cons: The weather, but pilots did great despite it.

Pros: The plane was great!

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: Quick and quiet flight,, quick registering and boarding, 3 seats for 2 pax, Excellent service on board

Cons: Very ordinary food , no hot meal, uncomfortable seats (very thin foam on seats), limited space for legs

Pros: The line at arrival to checkin at airport was incredibly long as there was two flights leaving, NZ at 8am and Aussie at 8.30am. On the plane the meal was nice and the bread rolls were delicious and crunchy. We were in row 14 and the hostess also offered a croissant which was gladly accepted.

Cons: Uncomfortable chair. No screen or tv. No earphones. No pocket on chair to put goods in.

Cons: The food !

Pros: Service was good. Boarding, departure on time. Check-in counter stuff were very very good, very helpful (both Auckland airport and Noumea airport)

Cons: Seats were old, not comfortable, not clean. A few safety vests for emergencies were already on the floor (Auckland - Noumea flight)

Pros: Everything. The 737 is due for replacing but is very well maintained and the airline professionally managed. If I could I would buy stock in Air Vanuatu. The staff are friendly, courteous and beautiful people. Numbawun!

Cons: The boarding area in Sydney was crowded and not very clean. Entertainment centres in the old 737 is dated and not easily viewed by most passengers. Port Vila terminal is due for replacement.

Pros: Flight crew

Cons: They lost my luggage

Pros: Good flight times, nice crews. on time departures and arrivals.

Pros: Nothing, they canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Cons: All of it! They canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Pros: Free WiFi - was great and fast

Pros: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks

Cons: Nothing

Pros: Crew were fantastic

Cons: Entertainment choices

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: Good flight times, nice crews. on time departures and arrivals.

Pros: Everything. The 737 is due for replacing but is very well maintained and the airline professionally managed. If I could I would buy stock in Air Vanuatu. The staff are friendly, courteous and beautiful people. Numbawun!

Cons: The boarding area in Sydney was crowded and not very clean. Entertainment centres in the old 737 is dated and not easily viewed by most passengers. Port Vila terminal is due for replacement.

Pros: Nothing, they canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Cons: All of it! They canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Pros: booking with another company. Never book with kayak

Cons: Nerve book with kayak

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Cons: Nothing

Pros: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Pros: Crew was awesome! Kind and funny!

Cons: The weather, but pilots did great despite it.

Pros: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.

Cons: Nothing

Pros: Everything. The 737 is due for replacing but is very well maintained and the airline professionally managed. If I could I would buy stock in Air Vanuatu. The staff are friendly, courteous and beautiful people. Numbawun!

Cons: The boarding area in Sydney was crowded and not very clean. Entertainment centres in the old 737 is dated and not easily viewed by most passengers. Port Vila terminal is due for replacement.

Pros: booking with another company. Never book with kayak

Cons: Nerve book with kayak

Pros: Nothing, they canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Cons: All of it! They canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Pros: Everything

Cons: All was good

Pros: Seats were uncomfortable,

Pros: The service was friendly and attentive, the food was good, the legroom was amazingly good for coach, and there were lots of good movies available. Really great all the way around.

Cons: For such a long trans-oceanic flight, I am used to the cabin crew coming around with drinks on a regular basis to keep people hydrated. That didn't really happen on this flight; I had to get up twice and walk to where the crew were hanging out (in a closed-curtain area) and ask for water.

Pros: Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty.

Cons: Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat.

Pros: The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight

Cons: Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings.

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Pros: The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment.

Cons: Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible.

Pros: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.

Cons: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.

Cons: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.

Pros: We were treated very rudely.

Cons: We were treated very rudely. We should’ve taken another airline

Pros: Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile.

Pros: I slept for 12 of the 15 hours so? Food was good!

Cons: More leg room.

Pros: Professional and friendly staff amazing cabin crew and pilots

Cons: The inflight wifi was not working the snack was only a biscuit

Pros: Flight crew

Cons: They lost my luggage

Pros: Nothing, they canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Cons: All of it! They canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!

Pros: Everything. The 737 is due for replacing but is very well maintained and the airline professionally managed. If I could I would buy stock in Air Vanuatu. The staff are friendly, courteous and beautiful people. Numbawun!

Cons: The boarding area in Sydney was crowded and not very clean. Entertainment centres in the old 737 is dated and not easily viewed by most passengers. Port Vila terminal is due for replacement.

Pros: Everything

Cons: All was good

Pros: Crew was okay. Nothing special but not bad.

Cons: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.

Pros: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks

Cons: Nothing

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.