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Pros: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."

Pros: "The crew was very hospitable and friendly"
Cons: "Nothing"

Pros: "The corn chips!"

Cons: "The snack were very simple. They don't communicate properly all the different snack options."

Pros: "Great entertainment"
Cons: "Overall great"

Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"

Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"

Cons: "We got off an hour and a half late as there was an audio technical problem."

Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."

Cons: "Basic flight with no frills"

Cons: "Entertainment and seat comfort"

Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"

Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"

Pros: "None"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"

Pros: "the staffs and the boarding experienve"

Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."

Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."

Cons: "The lack of communication with everything from queuing to board, to food allowance."

Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"

Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"

Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."

Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"

Pros: "The regional flights are nice and quick with no frills or complications. Everyone is in one cabin and you can quickly board using kiosks at the gate."
Cons: "You might want to bring a book on this flight or something as their in-flight video and adverts are all you'll really see in terms of entertainment."

Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."

Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"

Pros: "Flying over the country of NZ."
Cons: "Crying kids."

Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."

Pros: "Comfy seats, the flight was basically empty so I got my own row. Very nice flight attendants. Pilot kept us updated on timing and storm movement."
Cons: "Flight was delayed twice, seat hadn’t been swept for garbage from the previous flight (wrappers and used tissues in the seat pocket)."

Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"

Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."

Pros: "Very friendly staff, speedy boarding, nice comments from the captain."

Pros: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Cons: "Nothing I can think of. Very happy with the flight."

Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."

Pros: "We did not use the food or entertainment"

Pros: "Everything ❤❤❤"

Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."

Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"

Pros: "We flew with Air New Zealand a few times during our trip and every flight was absolutely perfect. Staff was nice and helpful, the cabin was comfortable and everything from checking in to walking off the plane was easy."

Pros: "everything"
Cons: "nothing"

Pros: "everything"
Cons: "Nothing"

Pros: "Everything, felt safe"
Cons: "Nothing"

Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."

Pros: "Cabin crew was excellent"
Cons: "No complaints"

Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."

Pros: "Not a problem, anywhere. For a long day, that is appreciated."

Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"

Pros: "Free cookie!"

Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"

Pros: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."

Pros: "Nothing"
Cons: "Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from."

Cons: "350 pound passenger placed next to us in window seat. Passenger took over 1/3 of my wife's seat. Flight was full, no effort made by crew to correct situation."

Pros: "The crew had a good attitude for the flight."
Cons: "Felt like this being a 8 hour flight there would be some entertainment on the plane , just radio. Also there was no food options from what I saw available either."

Pros: "Crew looked after us so well."
Cons: "Meals could have been better."

Pros: "the crew was good."
Cons: "hot as hell during check in outside and it took forever. then the entertainment on the plane which was prehistoric with everyone having to watch the same movie, plus it was a very old movie!"

Pros: "We boarded and left on time, the service was good."
Cons: "The picture on the screen for the movie was very poor, although the selection of movies was really good."

Pros: "The crew were welcoming, friendly, and accommodating."
Cons: "The plane is old and had no screens, so there was no entertainment option."

Pros: "was good service and food was nice"

Cons: "Boarding a bit chaotic"

Pros: "Trip , food etc"
Cons: "Delays on flights"

Pros: "Good flight"
Cons: "Food"

Pros: "great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom."
Cons: "movies were dated."

Cons: "I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit"

Pros: "We arrived safely"
Cons: "90 minutes delay without information or appology."

Pros: "Friendly helpful staff. Loved the leg from Nandi to Auckland."
Cons: "Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)"

Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."

Pros: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"

Pros: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Cons: "Planes seemed dated. Video equipment was in overhead bin."

Pros: "Nike complaints good food everything was on time"
Cons: "Everything was fine"

Pros: "Crew was very nice and did a great job."
Cons: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."

Cons: "your poor crew, i think you could have one more crew member on that Sunday flight as it was full and so many people where ringing tor crew for more drinks,I was so sorry for them."

Pros: "the crew always smiling."

Pros: "Boarded on time. Good flight. The curry chicken was spicy, but good. Concerns on weight totals for luggage for checked (50 lbs) and carry-on bag (15 lbs). Never weighed either bag. Was prepared though just in case they did weigh, as we’d read about $150 overweight surcharge."

Pros: "Excellent service, excellent food"
Cons: "Very limited leg room"

Pros: "Service"

Pros: "The people were amazingly friendly and the airport was awesome. Really small and unique."
Cons: "Liked everything about it"

Pros: "Very comfortable and the pilot landed the plane perfectly in bad weather! Thank y'all Fiji Airways!"

Pros: "Everything was fantastic,,,to being on tine, to boarding and to service thru out the flight. Five star airline!"

Pros: "The movie choices"
Cons: "It was freezing on the plane... Even with jackets and blankets on!"

Pros: "Service was excellent. Very friendly crew."

Cons: "The seat were not that comfortable!"

Pros: "movies and tv were cool"
Cons: "Fiji Gold is too sweet, Fiji bitters is much better"

Pros: "Staff and food were great, the flight was also very smooth. I would definitely still fly with Fiji airways, I think the delay just made everything seems worse."
Cons: "We were delayed over 3 hours. The intercom didn't work very well and the entertainment system was pretty much out of order. Also one of the toilet doors wouldn't lock."

Pros: "?"

Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."

Pros: "Airline stays rooted in its culture. The interior, uniforms, and ambience all give way to the Fiji island culture. They also give a small pillow and blanket in every seat."
Cons: "I wish the seats were a bit wider and had more legroom. But overall the airline is on average for space and I have flown in more uncomfortable seats."

Pros: "All good small"
Cons: "Small space"

Pros: "Except entertainment and comfort i did not like any thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."

Cons: "The legroom and my touchscreen was unresponsive - had to press the button multiple times."

Pros: "On time,friendly crew"
Cons: "Seats are a bit small for a long flight."

Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."

Pros: "crew, service, food"
Cons: "Length of trip"

Cons: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."

Pros: "As described above."

Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."

Pros: "Staff was very kind."
Cons: "Plane was delayed by 2 hours Leg room was tight for a 10 hour flight Movie options were dated"

Pros: "Got us to Nadi safely."
Cons: "We had a banana from LAX airport and intended to eat it on the 13-hour overnight flight. Unfortunately we forgot about it. The customs at Nadi found it on X-ray and slapped us with FJ$400 fine! One of the Fijian bio security officer told us that "by handing out big fines, we hope the airlines will remind passengers of biosecurity rules...". But Fijian airways failed to do that. $400 fine is a horrible start of your vacation and we will never come back to visit Fiji. We will also advise all our friends not to visit Fiji on facebook."

Cons: "The only choice of food was curry"

Pros: "It was very good, the crew were amazing, and I didn't have any issue traveling all the way to my destination. Thank you Fiji Airway and the airlines cooperated with you."

Pros: "Food options were good. Service was great. I think it was a great options with the price I paid."
Cons: "Seats are narrow for some people. It can be uncomfortable if the person in front reclines their seat, since the rows are close together."