Never flew could not board cause of delay in Covid test resolute then was ask to pay 4 thousand to rebook
Pros: "Staff upgraded me both ways to an emergency exit row with more leg room."
Cons: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Pros: "Was able to get rest"
Pros: "Crew was amazing"
Cons: "Seats was kinda uncomfortable. Leather seats would be great"
Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Cons: "Great value ,excellent and friendly service."
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "Great customer service on the plane and in person."
Cons: "Very long trip."
Pros: "The employees were soooo nice and friendly"
Cons: "Wheelchair service"
Pros: "Great customer service"
Cons: "It was hot and no airflow"
Pros: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Pros: "comfort flight."
Cons: "skipped snack service."
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Cons: "Seat room was too small, couldn't comfortably fit in seat"
Pros: "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
Cons: "Landings were a little rough..."
Pros: "We liked the food."
Cons: "Delayed flight. Limited choices of movies onboard."
Pros: "Everything except boarding."
Cons: "Check in was very slow, the flight was late and missed connection"
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Pros: "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
Cons: "It was as good as it gets in Coach!"
Pros: "Overall flight was awesome"
Cons: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Pros: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Cons: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Cons: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Cons: "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
Pros: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Pros: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Pros: "Planes r great service is good"
Cons: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Pros: "Korea Airlines is the best!"
Pros: "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
Cons: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
Pros: "Business class lie flat bed"
Cons: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Pros: "With three little kids it was nice to be able to load early"
Pros: "The food was good"
Cons: "I was shocked there wasn't any wifi on board"
Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Pros: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Pros: "Staff great"
Cons: "Food selection"
Pros: "Friendly staff and good good choices. Clean and new plane."
Cons: "Their movie offering is a bit limited."
Pros: "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
Pros: "Nice friendly staff"
Pros: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Cons: "We had absolutely no complaints. Many thanks."
Pros: "screen contents very good"
Cons: "seat is smaller than other flight"
Pros: "I've flown all over the world and it literally was the best flight I've ever had."
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Cons: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Pros: "Smooth flight"
Pros: "Bathriom cleanliness and the good work of the stewardesses"
Pros: "Same as acove."
Cons: "Same as above."
Pros: "Crew was nice."
Cons: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."
Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."
Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."
Pros: "Good quick flight"
Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Cons: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."
Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."
Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."
Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."
Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"
Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"
Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."
Pros: "Flight good. Plane modern model with good entertainment system. Flight crew good."
Cons: "Check in automated systems referring most checking to supervisors. No manual system so supervisors overwhelmed. Chambolic 2 hours."
Pros: "Friendly crew, timely response, food was nice"
Pros: "everything, crew best. Bit chilly and the FA put a blanket over my name without me even asking! Yummy food, I was late to boarding but easy to get on. Can't wait until they get Wifi!"
Cons: "- Crew was ok, not friendly just professional."
Cons: "Someone sitting in my seat already!"
Pros: "Everything, space seat"
Pros: "Fr]iendlyt, efficient flight attendants"
Pros: "Quick, efficient, friendly service"
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "Staff were kind and thoughtful with younger passengers."
Pros: "Good Service"
Cons: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"
Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Cons: "I got upgraded to business :)"
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"
Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Agents were helpful once entering the plane. They take the time to greet us, look at our ticket and direct us which row to take. Very helpful."
Cons: "Space is a factor based on the price. It is such a long flight and room for our feet or even a foot stool type would be nice to have."
Cons: "The seats were extremely narrow. The stewards were un-attending The LA airport area was the pits, there are no one to help with your bags. I had my husband in a wheelchair and there was no one to help me with our bags! The security at LAX was joking and laughing amongst themselves and did not even look at us when they let us back into LA. We landed way far away from the building and I had to take my husband in a wheel chair and my hand luggage into a buss before we got into a building and we were the last ones to arrive, Vicky"
Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."
Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."
Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
Pros: "They were very supportive.. Thanks."
Cons: "Emirates could do better!"
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Pros: "The crew was awesome, seating is never comfortable for a long flight."
Cons: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Cons: "Not much food to eat."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Cons: "Food was not awful and most item not available in Fist Suites"
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Cons: "didn't like anything about it"
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."
Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Pros: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Cons: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."
Cons: "very poor food and seating"
Pros: "Crew behavior, boarding, entertainment channels,food,comfort"
Pros: "The service for my granddaughters was phenomenal."
Cons: "See above comments."
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Cons: "Misdirected at upper entrance."
Pros: "Everything was on time and the food and service was good."
Pros: "The whole service went smoothly without rushing."
Cons: "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
Pros: "Good movie selection, good meals and great crew"
Cons: "Next time I will book early to get the business class"
Pros: "Comfortable seats in Premium Economy."
Cons: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
Pros: "They serve Baileys. I had a treble and then slept for 8 hours."
Cons: "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"
Pros: "Crew very friendly and helpful"
Cons: "Delayed because of a sick passenger"
Pros: "The crew was hard working, food was ok"
Cons: "Line up for boarding as well as storaging of our carry-on could have been managed better"
Pros: "Really good flight, no complaints here. Friendly and efficient staff."
Pros: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Cons: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
Pros: "Very delayed flight that resulted to missed my flight going to davao"
Pros: "Actual plane was in good condition and as comfortable as a plane can be. Very good selection of in flight entertainment."
Cons: "Flight attendants were rude and made you feel that you were bothering them. Beverage offered twice in 15 1/2 hours. Beverages when available if you want to ask the flight attendant, but again, they were definitely put out when you asked them. Caroline wasn’t kept clean throughout the 15 1/2 hours- i’m accustomed to light attendance walking through the isles periodically to get customers garbage regular league so that it doesn’t build up."
Cons: "Still too cramped"
Pros: "Flight was great."
Cons: "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."
Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room. Carry on baggage weight is just 15 lbs."
Pros: "The flight crew showed great hospitality and quality service. Leg room was amazing and the food too. I recommend this flight to those going to and from Manila. Make sure to find a stopover that's less than 3 hours long if you have a connecting flight for example from SFO- Hong Kong to Manila"
Cons: "I believe the entertainment could be better. Other than that the flight is legitimate.."
Cons: "Plane was old and not Super comfortable. Also no WiFi!"
Pros: "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
Pros: "Cathay Pacific was amazing. Great service and great food."
Pros: "Food is fine."
Cons: "washrooms are small and dirty."
Pros: "Food is ok."
Cons: "Washrooms are small and dirty."
Pros: "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
Cons: "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
Pros: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
Cons: "Bulk head seats. People walked over me all night including staff"
Pros: "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
Cons: "The economy seats could recline a little more and be slightly wider for more comfort."
Pros: "The seats were comfortable in both flight , HK airport is clean , washroom are clean ,"
Cons: "The costumer service of pasific airline in HK airport and in Perth airport , were not skilled , I asked them many time if they can help me in my 10 hrs waiting time in HK airport with a food voucher or access to their lounge for rest and fresh in up , they said you bought your ticket this way and you accepted it , no voucher no access to lounge unless if you are business or first class !!"
Pros: "The overall value is good."
Pros: "The new Airbus A350-900 is phenomenal. Big screens, spacious, great food selections"
Cons: "Absolutely nothing."
Pros: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
Pros: "Flight was delayed Made connection just in time"
Pros: "On time Nice crew Good service"
Pros: "Seat unconfortable no legroom ."
Cons: "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
Pros: "I made it home"
Cons: "Next time I book a flight to make sure I pick a seat of my choosing or pay for a seat.. the seat that I was in was absolutely horrible"
Pros: "My experience with Cathay has been great the last 3 years always a smooth flight to La and to Hong Kong...Great service"
Cons: "The only thing I did not like is my experience with vayama thru kayak I had an issue with changing flight times and delayed confirmation upon booking"
Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . Overall route of the flight was wrong"
Pros: "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
Cons: "A glass of wine or beer would have been lovely."
Cons: "As above. Total failure by Cathay pacific. We were abandoned."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "My tray table was dirty...Given the quick flight change over it was not an issue. That's my only complaint!"
Cons: "I am not a frequent flier on Cathay. I would say I would think twice before buying my next ticket. Their call centers and counter staff leave a huge amount to be desired. I called their help desk when I couldn't access my reservation. My problem is their systems push your first and middle names together as a first name in their systems so I couldn't access my reservation. I really, really struggled understanding the person on their help desk. Then 48 hours before my flight I tried to book my seats and get my boarding pass. There were no seats for a party of 3 traveling together and only middle seats for the 3 of us. I waited for 20 minutes calling their support center. Of course their team could not help. All seats were booked. Luckily she offered to book my seats for the return and we managed to get the last 3 together in the back of the plane. If you book through Kayak recommend immediately calling to book seat numbers. I have ran out of room but returning from Vancouver their systems didn't read American passports and everyone tried to get tickets issued the staff at the desk laughed when told and said they knew it was a problem....but it did keep the many skiers busy in the self service line:) Also the desk opens 2hours and 59 minutes before departure so don't arrive early"
Cons: "bring back Me Before You!"
Pros: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Pros: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Cons: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."
Pros: "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Cons: "Nothing - it was a good flight."
Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."
Cons: "The food was simple and not enough for Cathay Pacific standard"
Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"
Pros: "Crew Service and Leg space is great. Automatic check-in station is simple and easy to operate, speeds up the queue for checking-in and luggage drop."
Cons: "Seat has no recline option, only movable part is the base of seat, back support recline is not available, thus making it impossible to rest. Food was served cold, CX used to be much better at food handling, cold omelette and soggy bacon is definitely not appetizing even for a hungry morning flight. Entertainment is ok, nice options, but LCD screen is getting old and blurry, rather not strain my eyes to try watch anything on it."
Airlines need to do more to help travellers with quick connections get off the plane first. Why do they board planes from the front? It makes more sense to start the boarding from the back.
It was awesome experience
Not having 2hr delays would be great
The staff at Frankfurt were incredibly rude telling passengers “I don’t have time for you”. I’ve never had a worse experience than with the ground staff Lufthansa in Frankfurt. Avoid at all costs.
Pros: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Pros: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Cons: "Really great flight. Can’t say enough about it."
Cons: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Cons: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Pros: "Great service."
Cons: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Pros: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Cons: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Pros: "Very attentive crew. Top notch service and care."
Cons: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Pros: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Cons: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Pros: "The agent worked hard to find us another flight to rome"
Cons: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Pros: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Pros: "Food quality was good, and movies had a great selection. Boarding went quickly."
Cons: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Pros: "Excellent service and friendly staff!"
Cons: "It was very cold"
Cons: "food could have been better especially "breakfast"."
Pros: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Cons: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Pros: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Cons: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Pros: "boarding area was bit confusing"
Pros: "New planes, friendly staff, decent space even for economy, great food"
Pros: "The food was great and the crew was respectful and helpful."
Cons: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Pros: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Pros: "There was good in flight entertainment"
Cons: "The food was barely edible. I'm glad to have brought a snack in my bag."
Pros: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Cons: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."
Pros: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Pros: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Cons: "economy: The chairs were ok but I've had better ones."
Cons: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."
Pros: "Entertainment system, food. Crew was great."
Cons: "Delayed boarding and artival to YYZ"
Cons: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Pros: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Cons: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Cons: "Not enough leg room I am 6ft 3 tall"
Cons: "Gate distances were too far away and passport control in Munich is not organized"
Pros: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Cons: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Pros: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Cons: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Pros: "That there was a flight from Toronto to Minneapolis."
Cons: "It was really cramped and small. The gate was far away from everything and cold."
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Cons: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Cons: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "The flight attendance were nice."
Cons: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Cons: "We missed this connecting flight."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Pros: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Cons: "No reading light that I could control."
Pros: "The upgrade to business class"
Cons: "Not Applicable"