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Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"

Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"

Pros: "Suggest boarding with electronic board !"

Pros: "Excellent flight, ..."

Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."

Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"

Pros: "Will never book though BYOJet again."

Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"

Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."

Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."

Pros: "Flight good. Plane modern model with good entertainment system. Flight crew good."
Cons: "Check in automated systems referring most checking to supervisors. No manual system so supervisors overwhelmed. Chambolic 2 hours."

Pros: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"

Pros: "Everything"

Pros: "Cool temps in plane"

Pros: "Staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."

Pros: "The plane and staff were very welcoming."
Cons: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."

Cons: "They were great"

Cons: "Not much"

Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."

Pros: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"

Pros: "Everything"
Cons: "Nothing"

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "Staff was not friendly or attentive."

Pros: "Fr]iendlyt, efficient flight attendants"

Pros: "No complaints at all"

Pros: "Was the same, everything allright"

Pros: "It was what I expected"
Cons: "Too cramped"

Pros: ".."
Cons: "."

Pros: "Free drinks!"

Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"

Pros: "Excellent overall service as usual from start to finish"

Pros: "Very friendly and good service- price was very high for the distance/time"

Pros: "Lost our baggage twice!"

Pros: "Loved the new planes"
Cons: "Too bright in the cabin, the pink lights were a little hard on the eyes"

Pros: "I liked having the pilot tell us about the mountains as we passed over them."

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Cons: "Cancellled"

Pros: "The accommodations were unexpected and amazing!"
Cons: "N/A"

Pros: "Rare beef salad was fantastic"
Cons: "Didn'the get a cup of coffee!"

Cons: "No vegetarian meal, lot of turbulance"

Pros: "The flight was great"
Cons: "The changeover at LAX was horrible. The very worst of immigration. Had to clear immigration. The whole security thing. Took the full 2 hours. No time even for a coffee."

Pros: "Checkin was easy and fast. The lounge in Auckland was comfortable and well supplied."

Pros: "ON time!! As comfortable a long haul can be."

Pros: "They did put us on another flight."
Cons: "Luggage was damaged and flights missed due to not enough time allowed to go through customs which ended up adding an extra 7 hours to an already 20+ hour trip"

Pros: "free movies"
Cons: "plane was late. not your fault"

Pros: "Excellent customer service and made the long flight as comfortable as possible even in economy (we didn't feel like the "ignore step-child" like in other airlines)."
Cons: "The breakfast was a bit gross, but the dinner was great!"

Pros: "Awesome flight attendants"
Cons: "We paid extra dor two of the last seats but disnt get those seats and we didnt get refunded for them either"

Pros: "Best flight crew again - super professional and took the time to speak with passengers in economy - impressive!"

Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."

Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."

Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."

Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"

Cons: "Food was not awful and most item not available in Fist Suites"

Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Cons: "Did not have any non-veg food. The only vegetarian food was tasteless and not relatable for a flight to Kochi. TV and internet were struggling o keep up with user demand, crew had standard answer - try later."

Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Pros: "I was upgraded to business class. Very nice"

Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."

Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"

Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."

Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."

Pros: "Everything"
Cons: "Nothing"

Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"

Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"

Pros: "Movie choices"
Cons: "Checkin services Staff attitude"

Pros: "Entertainment good and crew"
Cons: "Boarding in milan horribly disorganized."

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Pros: "Great service all round and lovely staff on board! A delight to fly."

Cons: "The boarding process could be more organized and more smoothly."

Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."

Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."

Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"

Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"

Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"

Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."

Cons: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"

Pros: "it was nice trip with emirates, You have excellent services Thanks"
Cons: "All good"

Pros: "The service for my granddaughters was phenomenal."

Cons: "See above comments."

Pros: "Economy seats still comfortable"

Pros: "Amenities and food, customer service."

Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."

Pros: "The ariplane, movies"
Cons: "The check-in staff"

Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."

Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Cons: "Nil"

Pros: "Great flight and service"

Pros: "Emirates was the referrer only. The flight was a Qantas flight hence same as any other Qantas flight. The fish dinner choice was over cooked."
Cons: "I like the luggage allowance-- more realistic than other airlines. The attendants were attentive but perhaps a little overdone on the fake smiles except for the main attendant who had the stressed/more straight-faced look for some strange reason. i probably should have been more tuned into the mechanical visual entertainment on board instead. Got to watch two movies which was great!"

Cons: "The delays, the switching of airlines with no prior notification. The flight was originally scheduled for 4:05 pm with Emirates, yet was changes to quantas and left much later"

Pros: "Everything was great"
Cons: "There was nothing to complain about."

Cons: "The attitude of the crew, not friendly, the lady next to me had to ask 3 times to get her glass of water Very average, I was dissapointed as Emirates is the best company I flew with and Qantas does not have the same quality and service standards"

Pros: "I can't even choose what did I like the most about this flight, I was in economy but felt like I was traveling in business... The crew was excellent, the flight was quiet and calm, great food,..... And so on."

Pros: "The seats were spacious and the entertainment system was top of the line with huge screens. Staff was lovely."

Pros: "Everything we want to fly business class next time"

Cons: "Still too cramped"

Pros: "Good service"

Pros: "On time ..."
Cons: "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."

Cons: "Good flight"

Pros: "Flight was great."
Cons: "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."

Cons: "Nice flight"

Pros: "Boarding was swift"
Cons: "Crew was indifferent and cold in their service. Food was mediocre."

Pros: "Cleanliness and no disruptions"
Cons: "The crew were slow to clear the food trays"

Pros: "On time, easy check in and boarding"
Cons: "Lack of variety in food choices, long wait at tarmac for take off from Beijing"

Pros: "Efficient service."
Cons: "The sound jack on my seat was dysfunctional and the sound kept cutting out unless I had my hand on the jack for 12 hours. It was CX806 flight."

Pros: "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."

Pros: "Food is fine."
Cons: "washrooms are small and dirty."

Pros: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"

Cons: "Bulk head seats. People walked over me all night including staff"

Pros: "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
Cons: "The economy seats could recline a little more and be slightly wider for more comfort."

Pros: "The crew is always very polite and professional."
Cons: "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."

Pros: "The seats were comfortable in both flight , HK airport is clean , washroom are clean ,"
Cons: "The costumer service of pasific airline in HK airport and in Perth airport , were not skilled , I asked them many time if they can help me in my 10 hrs waiting time in HK airport with a food voucher or access to their lounge for rest and fresh in up , they said you bought your ticket this way and you accepted it , no voucher no access to lounge unless if you are business or first class !!"

Pros: "Great service from flight attendants."

Pros: "Friendly crew and pilot. Smooth take off and landing."

Cons: "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"

Pros: "Flight was delayed Made connection just in time"

Pros: "On time Nice crew Good service"

Pros: "that is great flight. I'm very with fight"
Cons: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."

Pros: "Get extra room for my self."

Cons: "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"

Pros: "Great service"

Pros: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"

Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . Overall route of the flight was wrong"

Pros: "Friendly, good food with snacks, incident free. Thanks"

Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"

Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "My tray table was dirty...Given the quick flight change over it was not an issue. That's my only complaint!"

Pros: "The seat in the economy is very comfortable. The cabin is very clean."

Pros: "Service"
Cons: "bring back Me Before You!"

Pros: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Cons: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."

Pros: "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Cons: "Nothing - it was a good flight."

Pros: "Crew/staff very professional,"

Pros: "Beautiful plane and it was well kept. Nice service. Very soft landing."

Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."

Cons: "Flight delay in boarding, then was in queue for take off, delayed take off, which in turn delayed breakfast early morning. Because we landed in HK in the early early hours in the morning, no food stores were open."

Pros: "Inflight service"
Cons: "business class seat was somewhat uncomfortable to sleep on either back or side positions."

Pros: "Checkin at Kowloon"
Cons: "Aircraft change"

Pros: "Have always liked the hindu vegetarian meals and movie selection."
Cons: "It was frustrating as the flight kept getting delayed by 30 mins and 60 mins interval - should we go to the lounge? can someone tell us what was happening? Maybe if someone on twitter could respond? Pity passengers travelling with young children - it was rough."

Pros: "In Business clash the seats are larege and flexible. The crew is very accomodating."
Cons: "The entertainment selection is limited in choices. The second meal is served at an odd time and no breakfast (eggs and breakfast meat) offered"

Pros: "Flight delayed twice and run out of meal option."

Pros: "I liked Cathay's notifications to my cell phone and email re the flight status. I liked the pot noodles that are served as a snack. Baggage came out very fast at the destination. The plane was very clean."
Cons: "The food options are not cognizant of the fact that there are people who do not eat pork or pork products. After boarding, departure was delayed by one hour. The Hong Kong - Toronto flight is a very long flight as it is and to add an extra hour to this is quite tedious."

Pros: "The entertainment console was a good time killer for the long flight."
Cons: "My biggest concern was the staff. I found them to be rude and they didn't try to make my experience better when I complained. The person in front of me kept their seat reclined and it squashed my legs for the majority of the flight making my 12+ hour flight very uncomfortable. I complained early in the flight to the crew, but they brushed me off and told me it was that passengers right to do so. With 5 hours left in the flight, the person sitting beside me complained about the same thing and the crew member apologized and immediately had the person in front of her pull her chair up. The only reason I could think of was that my neighbour complained in mandarin and I only spoke English. Made me feel really aweful. Other things that were out of cathays control included too many screaming babies, and a very rude and inconsiderate couple who sat in front of me."

Pros: "The self check-in service was a breeze if it was open just a day earlier that would have been the best. The in flight comfort and service was as expected and without complaint. Even with a full flight going there was enough space I'm the overheads to store the carry-on which is really nice."
Cons: "The on board food was not that good. For such a long flight the food should be a little higher quality with better selection."

Pros: "Flight was smooth, espically landing! The crew members taking care of every passengers were very welcoming and nice! Great team!"

Pros: "40kg baggage allowance"
Cons: "1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in."

Pros: "Slept the majority of the trip. But, the usual good crew and comfortable seat."
Cons: "Delayed in landing in HK, over an hour delay on take off waiting for other passengers, then the airport apparently didn't have baggage handlers to load the plane available. Not Cathay Pacific's fault of course, just my overall experience."

Pros: "Crew was very good. Ground staff were polite and helpful."
Cons: "Flight departure was delayed"

Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"

Pros: "On board entertainment"

Pros: "Said Paulo airport was chaos but flight was great"

Pros: "Nothing"
Cons: "Was delay 2 hours and they tell us 3 hours before the dlight"

Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."

Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."

Cons: "Delay meant I missed a meeting deadline."

Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."

Cons: "Breakfast is too early, as soon as take off they serve. it should be before landing."

Pros: "On time flight & very nice service."

Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."

Cons: "Child behind my seat was loud kicked my seat and parents did nothing."

Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."

Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."

Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."

Pros: "Comfortable seats and plenty of space. Very nice flight attendants. Decent food that we didn't have to pay extra for and free movies, tv or games."

Pros: "I got to my destination safely and on time"

Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"

Pros: "Good food, friendly staff, in flight entertainment, flight on time."
Cons: "No complaints. Everything was great."

Pros: "The entertainment was awesome."
Cons: "Nothing."

Pros: "Good short"
Cons: "Better sandwich"

Pros: "Enjoyed my first trip on LATAM."

Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."

Pros: "I enjoyed the customer appreciation the crew showed, at all times. Catered my vegetarian diet and their food was exceptional!"
Cons: "Had minor technical problems with my headphones. However, my flight was not crowded and was able to use the empty seat next to mine to watch a movie."

Pros: "Everything was fine. Boarding itself was organized, though the people didn't really catch on. Crew was friendly."
Cons: "3-3-3 in the 787. Yeah, everyone has it but that doesn't make it nice. Sandwich was small in quantity, average in quality."

Pros: "The stewardesses were great. Great service. Both trips we thought the service was the best we have seen."
Cons: "They had difficulty getting the bags on the turnstile but I think that was more an airport problem in santiago. Check in in Punta Arenas was very slow. Sky airlines processed twice the number of people in the same time"

Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Cons: "Nothing"

Pros: "Captain always give us information during the flight because weather condtions were rude"

Pros: "Not much since not only were we screened by the airport authorities but also by Latam. I purchased some water after security but had to leave it since they would not allow it on the plane. Had they let us know about this sooner I could have saved money."
Cons: "The Latam personnel who searched our bags prior to boarding put on gloves which I though was very good. The bad part was that I saw 2 members of the search party sneeze into the gloves and touch their noses without changing gloves. How disgusting!!! Never Latam again! I would rather pay a few dollars more and not put up with this health violation."

Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"

Pros: "Friendly staff"
Cons: "Delayed disembarking"

Pros: "Loading the back of the plane first."
Cons: "Canceling a flight, and not telling passengers what gate the flight is at till 2 hours before and then still switching gates. At one point the gate switched 5 minutes before boarding to the other side of the airport."

Cons: "Flight attendants not wiling to help!"

Pros: "loved it"

Pros: "I liked the service. On time leaving. And on time arrival. Luggage was ther. No lost luggage. I would do it again for sure."
Cons: "I didn't like boarding procedure. But overall not bad"

Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"

Pros: "The big windows of the plane and the black tinted glasses are great, the service was great and the food very tasty. The seats are a bit narrower than the other planes but they are comfortable"
Cons: "The seats are a bit narrow"

Pros: "Direct flight"
Cons: "Delay was a drag and bathrooms were disgusting"

Pros: "the price"
Cons: "everything else"

Pros: "This was American Airlines. So the quality of the flight was significantly better."

Pros: "New plane. good entertainment system"
Cons: "Staff not responding to requests no water available in common areas food listed in the menu not available for all passengers."

Pros: "I booked my flight in November for a March flight. I booked 2 seats together --window and aisle. I checked my reservation the day before we went to the airport, we foound out that these seats had been given to someone else. How could they give away reserved seats??"

Pros: "Good section of movies! Tasty food!"
Cons: "My usb charger was not working, so I couldn't use my smartphone to play or listen to my songs, and it is quite small space for legs, disconfortable to a long flight!"

Pros: "They did not control computer and electronic devices, so I was able to watch a movie ON MY PHONE without having to turn off at all, neither take off or landing."
Cons: "No food - just a Bon-o-Bon. No coffee. Where do you see an airline with no coffee?"

Cons: "First the check in process at Santiago airport was two hours long. They were totally understaffed and I believe they were dealing with problems of overbooking flights. The last hour in line was spent while in the front of the line while people from the back were being called ahead to check in because they were on other flights even though those flights were hours away. Secondly I preichecked in online the day before, chose a window seat, and when I checked in at the airport I was assigned a seat that did not match what I had chosen, which was also next to my partner I was flying with. There was no explanation until the gate at which point they said they changed planes and randomly reshuffled everyone's seats, after a call to the airline the customer service representative could not explain why anyone would ever say they "randomly reshuffled." The plane was overbooked so they could not accommodate my request to sit next to my partner. Finally at no point was there a warning about bringing water bought in the airport onto the plane (after security) but only upon boarding did they take the water away, some notice would have been helpful and saved a bunch of waste and money."

Pros: "A tiempo, tripulación amable: con una sonrisa siempre y disposición de atención a los pasajeros."

Cons: "Planes are very uncomfortable, entertainment system is really old and didn't work properly: either the screen or the remote were failing. No air conditioner or something, the plane was really hot."

Cons: "Number of the gate unavailable at the screens. The gate number only appered 40 minutes before departure (10:00 am, flight time 10:42). There are traveleres with connections since 6:00 am.!!!"

Pros: "Flight was delay and they do not care about a 81 years old lady. The crew was acting like they don't care at all. Not even a coffee after 5 hours late"
Cons: "The suitcase was wet my mom have to through at the garbage all of her clothes"

Pros: "The crew were pleasant and visible."
Cons: "Food quality was pretty poor. It used to be so good. I had sea bass which was so dry. There were a group of 30 people travelling together. They monopolised the lobby bar and were rowdy and noisy despite requests from the crew. The flat bed is so hard, it needs a mattress."

Cons: "Cleanliness could be improved. Washrooms were not serviced frequently"

Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."

Pros: "The movies were okay."
Cons: "The fellow traveller next to me was a large man who unfortunately spilled over onto me, either his legs pushed mine away or his arms covered mine underneath his. Then as it was a night flight, he fell asleep and snored in my ear - I didn't get any sleep at all. All in all it wasn't a nice experience."

Pros: "The crew was very kind to my seatmate who needed help filling out some forms. Though they didn't speak her language they found someone nearby who could help."
Cons: "The boarding process was a mess"

Cons: "Crews attitudes"

Pros: "The entertainment was the only thing I could rely on that I liked"
Cons: "I didn’t like how undercooked the food generally was, very bland or how the cabin crew was uncommunicative and impatient."

Cons: "Old plane, old movie lineup, tight seating, overcrowded"

Pros: "This airline is the worst airline ever"
Cons: "My complain is more for the ticketing and not the entire flight. Never got a chance to fly with as I missed my flight. The ticketing guys did not help or seem to be interested in helping me find anoyher flight. All as I was concerned my missing of the flight was taken as a gain for the to make more profit with this situation. The people I called to talk to were so rude and sometime even hang up the phone on me.. They ended up cancel my return flight too even though it’s suppose to be 1 month from now. They did not care if anything went okay with me, they kicked me out of their space. I ended up spending $2000 to book another flight. For this reason I hate this airline and I would never ever recommend it to anybody which I know they wouldn’t care because they will still make money but im gonna warn everybody I know to stay away from this airline"

Pros: "I had a whole row to myself! Fantastic service, very friendly crew, and great movie selection."

Pros: "The hospitality and punctuality very co op cabin crew"

Pros: "Nothing"
Cons: "They don't even give you a can of Diet Coke or any ice even after requesting repeatedly Unbelievable"

Pros: "Comfortable seats more room for the legs."

Cons: "Food is not good, poor quality."

Pros: "On our entire journey this leg had the friendliest crew. Surprisingly the A380 journeys had seats more cramped with poorer recline than this aircraft."
Cons: "The food definitely needs to improve. It is slipping back to the cliched term of 'airline food' Albeit extremely courteous and caring the crew seemed overwhelmed and understaffed for there were delays in providing drinks or a blanket (although they profusely apologised)"

Pros: "I liked the service and ease of the whole process."
Cons: "Nothing."

Cons: "Leg room"

Cons: "Lost baggage at LA after deboarding no body guide from where to collect baggage where to go all mismanaged"

Pros: "Check in in Frankfurt. Black lady. Extremely helpful. Went out of her way. This is the people you need in the front line."
Cons: "Terribly old planes. Bad or non existent cabin service. Food not acceptable. Plastic noodle bowls with hot water. !?? Really!!"

Pros: "In flight service and amenities"
Cons: "Long layover"

Pros: "The crew was nice"
Cons: "Food could be improved upon and entertainment system should be available the whole flight"

Pros: "The flight attendants made hand-made Easter cards for all the children on the plane! It was a really nice touch and I've never seen anything like it on another airline."
Cons: "The airline changed our return date for 2 days later! When that date wouldn't work for us, we were re-routed through Chicago with a connection back to SF. The flight times were then changed two more times, and our seats were moved from aisle to middle seats. I do not recommend flying Etihad if you have a schedule to keep to."

Pros: "Food"
Cons: "Customer care"

Pros: "Actually there was nothing to like except for the ground crew and the flight took off on time"
Cons: "Everything was horrible. The seats are uncomfortable compared to qatar airways, lufthansa, kuwait airways. The food was amazingly horrible. The entertainment device was out of date."

Pros: "Selection of movie and TV shows could have been better"
Cons: "Selection of movies could be better"

Pros: "I like their perfect schedule."
Cons: "I don't get non veg option. They don't provide blanket at my seat."

Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of their scamming ways by cancelling my return ticket due to their mistake...ripoff...avoid using etihad and any othermiddle eastern airlines, their planes are ok but their customer service is the worst in the world"

Pros: "The food and crew was good"
Cons: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."

Pros: "Service was efficient though the there were not that many movies available & after I realized that my television screen would not stay up because I was sitting in front of the exit door, I tried listening to the music but my head set was broken too! The stewards were trying to finish picking up the snack & clean up so there was less than an hour left I decided not to bother them further."
Cons: "As far as the snack that was served,it was a dry roll with little bit of cheese in it . My daughter & I both did not take an other bite and put the rest of it back in the bag!"

Pros: "Food and entertainment was very good"
Cons: "Crew was not that much friendly, 1 or 2 people were excellent. I didn't understand what makes them so serious, not polite and many. It might be reason if they are smile or polite passengers might ask more questions or more extra drinks or food. I don't think that will be case, it will be very long journey many people has remember the flight journey and need to travel back again in same flight."

Pros: "Goo entertainment options"
Cons: "entertainment options shut down too early and when plane is on the ground"

Pros: "NOTHING"
Cons: "SERVICE"

Pros: "The staff were great. Comfortable."
Cons: "Not much."

Cons: "Food. Not served according to the menu. Kochi to Abu Dhabi -vegetarian. Abu Dhabi to Chicago __vegetarian no options. -Vegetarian food not tasty.At last before landing in Chicago some non veg."

Cons: "No other options but mostly spicy"

Cons: "I did not receive my bag on time. I landed in Bahrain at 9:45 pm and had to wait in Bahrain till 2:30 am to recieve my bag. Where I was supposed to be at home in Khobar by 11:30 pm."

Pros: "everything"

Pros: "Crew was friendly, food was good, the company music is pleasing."
Cons: "They changed the departure time of my flight 3 times for no apparent reason. Upon calling them to inquire and confirm departure time, I received "confirmed" times from three different employee's that were all different. I spent a total of 88 minutes on the phone with them incurring long distance calling fees. Then, once settled, my layover went from 2.5 hours to 7 hours. They offered NOTHING to remedy this fault. Oy, first and LAST time I fly Etihad."

Cons: "Gate manager "Nadia" very rude and unprofessional in dealing with boarding passengers."

Pros: "US custom and immigration check in at Abu Dhabi airport. We walked away at JFK New York as Domestic passangers."
Cons: "Appeared that the number of serving crew is small compared to the size of the plane. We had t repeat our request for service many times before we were attended."

Cons: "Delayed and caused memail to miss my connection. Had to wait another 9 hours for my next flight and all they give me is a stupid meal voucher."

Cons: "Food was bad"

Cons: "We were sited in the 7th row (the row right before the emergency exit) and the chairs can't be moved, so, having the people in front of us with their chairs in the sleeping position and our seats all straight it was the most uncomfortable flight we were ever on."

Pros: "Excellent. I like simply everything."
Cons: "Very hard to think of anything. Before we always got a small pouch with stuff like toothpaste, toothbrush, socks, ... This time around they didn't provide us with such a thing."

Pros: "Crew is professional and polite. The flight was on time."
Cons: "Considering this is a 15+ hour flight, I chose good seats ~5 months in advance. These were changed at the last moment. I asked for a dairy-free meal (allergy concerns), but this was not respected. The website is poor -- one needs to call the helpline to make changes."

Pros: "The staff was friendly, and the food was good. The staff at check-in was also very friendly."
Cons: "Travelling with young children this was not a good experience. At Etihad's hub in Abu Dhabi we exited on the tarmac and took a 20 minute bus ride, the longest such bus ride I have yet taken being a frequent international traveller, to get to a gate. With sleeping children in your arms this was not pleasant. I got three different answers on where we may retrieve our gate-checked stroller, only to find in the end that they had checked it through to our final destination, even though we had clearly expressed that we wanted to use it at the transfer airport. The boarding for the connecting flight then began way early, as we had to take another lengthy bus ride to get to our plane. The flight attendants made us lower the middle arm-rest in a four-seat middle row, even though our kids were sleeping (with seat belts fastened) on our laps. An unnecessary step that good flight attendants would have let go."

Pros: "Entertainment and nice staff"
Cons: "I had a connecting flight in Abu Dhabi and despite 5.5 layover times in Abu Dhabi, they failed to transfer my luggage to my connectiong flight. My luggage is lost now!"

Pros: "F&E"
Cons: "Check-in process and JFK transit"

Cons: "-not enough room on the seats the boarding process was terrible at abu dhabi so many delays and unnecessary checking of my boarding pass (4 times) screaming babies on the flight made it unbearable"

Pros: "service in particular the people at the gate were very helpful."
Cons: "there seemed to be no air circulation on the flight and no way to turn on fans? maybe i missed something?"