2.0 Mediocre22 May 2022
They charge you for a insurance that no body tells you about hat it’s really expensive, and ti go ti the rental it’s a really nightmare
2.0 Mediocre20 May 2022
I was forced to get liability insurance, my rate was increased 10 dollars from my reservation rate. I was told if you don’t get insurance you have to pay 5 dollars a day. The car was 2018 model, wasn’t clean and washed. Never go back. Gas was not full. On reservation There was free mileage, but the salesman was saying no there is restrictions. Not happy at all.
2.0 Mediocre10 May 2022
Do NOT rent here. This rental agency has horrible customer service and tons of hidden fees. Any money you think you're saving will disappear. To start, they do not answer their phones so trying to call for a shuttle pick up was impossible. I walked to the rental shop in the rain because my calls kept going to voicemail and there was no way to know if a shuttle was ever going to come. I finally arrive and discover that I'm not renting from economy rentals like I thought. They operate under that name, but all billing and signage inside the store is jet car rentals. Very shady. When I was filling out paperwork for my car I learned my credit card insurance wasn't enough and I was forced to pay for $12/day comprehensive coverage from the company. I'm pretty sure that is illegal, but they would not rent me the car unless I paid for it. Also, if you don't show proof of rental insurance they will assume you don't have any and charge you for more. I was picking up my car with three other people and all of us were stunned we were being charged extra insurance when we had coverage from our credit cards. Be wary! CBC did an undercover expose on this exact location a couple years ago. I highly recommend everyone read it before renting. This place is a nightmare and not worth your money. Please avoid this place at all costs.
2.0 Mediocre9 May 2022
Customer service is absolutely nightmarish. Prices may seem low on paper, but they add a bunch of fees onto you once you're at the counter that you can't back out of. They're very rude, impatient, and rush you through the contracting process, not allowing you to review it. Will never rent from this company again
6.0 Good9 May 2022
The smells of cigarettes and I am not a smoker that made bad for me
2.0 Mediocre5 May 2022
Unfortunately had to change flight and booking non-refundable. Booked through Priceline which stated refundable but Economy not refundable. Too bad I’ve booked with them many times before and they were fine but I’m now done with them.
4.0 Okay2 May 2022
We did not know it was not onsite AT the airport. We took a shuttle to the location and this was not the best experience (time, anxiety about not knowing where we were going, airport staff not knowing (various info from various employees). We would have preferred an ON-SITE location (perhaps this should be obvious somewhere when booking). Also, various items we found out AT location, ie, needed to provide proof of insurance (we are insured in different province) and IF it wasn't submitted, there would be a daily charge. Lots of surprises and it did not make for a pleasant vehicle experience.
2.0 Mediocre28 Apr 2022
They force you to buy their overpriced insurance regardless if you have insurance or not. It's a total scam. They deliberately lower their prices to suck you in then charge you at the counter. If you don't pay their fraudulent fees they won't rent to you. Again - even when you have additional rental insurance they CHARGE you PER DAY to not take their overpriced insurance. They are rude to you - their staff literally cut me off at the door to go in leaving the door to slam in my face. They also won't let you see the paperwork or have a copy of it. Our car rental went from $232 to $335 in order to pick it up. An additional $111 of blackmail. I've rented cars all over the world and this is the worst place ever.
2.0 Mediocre28 Apr 2022
Poor customer service, they scam people
6.0 Good26 Apr 2022
I have rented lots of cars in the past. This was the only time I was forced to pay for insurance. My credit card covers this feature. I also paid for rental up front and an additional fee was put against my credit card. Never had this before either. When I did the rental application on line there was unlimited mileage. The car supplier changed that to 3000 km. Probably won’t use this company again.