| Pick-up location | Lyon |
|---|---|
| Rental locations | 88 |
| Airport locations | 21 |
| Monday | 08:00 - 12:30 14:00 - 20:00 |
| Tuesday | 08:00 - 12:30 14:00 - 20:00 |
| Wednesday | 08:00 - 12:30 14:00 - 20:00 |
| Thursday | 08:00 - 12:30 14:00 - 20:00 |
| Friday | 08:00 - 12:30 14:00 - 20:00 |
| Saturday | 09:00 - 12:30 14:00 - 19:00 |
| Sunday | 10:00 - 12:30 14:00 - 19:00 |
| Monday | 07:30 - 12:00 14:00 - 18:00 |
| Tuesday | 08:30 - 12:00 14:00 - 18:00 |
| Wednesday | 08:30 - 12:00 14:00 - 18:00 |
| Thursday | 08:30 - 12:00 14:00 - 18:00 |
| Friday | 08:30 - 12:00 14:00 - 19:00 |
| Saturday | |
| Sunday |
| Monday | 07:00 - 22:30 |
| Tuesday | 07:00 - 22:30 |
| Wednesday | 07:00 - 22:30 |
| Thursday | 07:00 - 22:30 |
| Friday | 07:00 - 22:30 |
| Saturday | 08:30 - 17:30 |
| Sunday | 10:00 - 13:00 14:00 - 19:30 |
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:30 - 23:00 |
| Sunday | 07:30 - 23:59 |
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 08:30 - 13:00 |
| Sunday |
Pros: Staff was friendly in Lyon. Car was clean.
Cons: Horrendous signage and location information at Gare Perrache, Lyon, and at Paris/CDG/Roissy.
In Lyon: "Dollar/Thrifty" location is opposite side of train station as all other rental car signage and information. No station employees knew where it was, partly because ONLY external signage was HERTZ, and actual office area is under construction and down an elevator nex to two broken escalators (which we went up and down two separate times with heavy bags). Searched and searched and searched for Dollar/Thrifty logo sign, since that was the operator on our reservation. Took us an extra hour to find the Hertz location after a random train station employee finally told us where. The Google maps pin for the address provided simply points to the geographic center of the train station, ie, completely useless.
This led us to be an hour late to drop off at Charles du Gaulle airport terminal 2E/F, arriving at 12:05AM, five minutes after closing. HORRIBLE signage at car return/dropoff because NO indication of any after-hours dropoff. Phone number for the booth did not pick up despite calling four times during our drive from Lyon. Did not see any info on our booking page about after-hours. Ran around in a panic in almost-deserted parking lot, finally a security/cleaning worker showed us the after hours drop off box. A hand-drawn sign on CARDBOARD is all that you'd need at the dropoff location next to the Hertz/Dollar/Thrifty booth.
So to sum: pickup was an hour of frustration and anger which led to us being late, leading to an hour of panic at CDG airport to drop off the car in a deserted lot. Unlikely that I'll ever book Hertz/Dollar/Thrifty abroad again due to poor communication and signage issues.
Oh and the car engine knocked under any acceleration which was loud and annoying the whole trip.
Pros: Easy pick-up. Simple, helpful directions to get out of town.
Cannot change the driver name.
Cons: I lost my driving licence so we wanted to put my sister as driver with her name her driving licence and her credit Card. Because we arrive at 11:01 and the reservation starts at 11:00. They couldn’t modify our reservation. So we had to pay another one in another rental agency
Cons: I set a pick up time for 1pm, but the service location closed at 1 and did not open again until 2 hours later.
I wasn't able to pick up my car and it was dollar's fault
Pros: Nothing
Cons: Clicking "get directions" redirected me to another location in the city which turned out to be on break for 2 hours at pickup time. When I was break was over they told me to go to a different branch. Getting there took another hour so I was 3 hours late in total and they wouldn't let me pick it up. Horrible service overall which almost ruined my trip.
Pros: Car was economical & comfortable; clutch was a bit tricky
Good rental, very nice people in Lyon and fast
Pros: Pickup was excellent, very nice in Lyon. Car was ok, never found cruise control until last day, did not shift smoothly.
Amazing customer service
Pros: I was pleasantly surprised that Dollar at the Lyon airport was actually Hertz. This was not indicated online and I worried that it either did not exist or was far away from the airport. The staff was super friendly and most helpful. The car was clean and obviously a newer model.
Cons: I called the general number ahead to inform that my flight was delayed and that I would pickup the car a day later. The agent on the phone changed my reservation and in the process more than doubled the price from about 400 Euros to over 1,000 Euros. Luckily, the agent at the counter understood the situation, made a couple phone calls and corrected the reservation.
Cons: when we returned the car in Lyon it was difficult to find the drop off location as there was no sign.
Pros: simple checkout
Seamless service
Pros: Everything went seamless
Cons: Dollar brand is sign not displayed because the service is provided by Hertz on behalf of Thrifty on behalf of Dollar !!! but the shuttle driver was helpful with this point.
Cons: Sort of difficult to locate since the Dollar is in the Hertz building. They refused to speak a word of English. The process was fine but for the drop off it was a little weird. It was after working hours and the building was entirely sealed off. We had to park the car in the street next to the agency and draw a map on the return slip. I did not feel very secure doing that but we absolutely had to drop it off that evening. Everything worked out ok.
Pros: Easy pick-up. Simple, helpful directions to get out of town.
Pros: Car was economical & comfortable; clutch was a bit tricky
Amazing customer service
Pros: I was pleasantly surprised that Dollar at the Lyon airport was actually Hertz. This was not indicated online and I worried that it either did not exist or was far away from the airport. The staff was super friendly and most helpful. The car was clean and obviously a newer model.
Cons: I called the general number ahead to inform that my flight was delayed and that I would pickup the car a day later. The agent on the phone changed my reservation and in the process more than doubled the price from about 400 Euros to over 1,000 Euros. Luckily, the agent at the counter understood the situation, made a couple phone calls and corrected the reservation.
Pros: simple checkout
Seamless service
Pros: Everything went seamless
Cons: Dollar brand is sign not displayed because the service is provided by Hertz on behalf of Thrifty on behalf of Dollar !!! but the shuttle driver was helpful with this point.
Cons: I set a pick up time for 1pm, but the service location closed at 1 and did not open again until 2 hours later.
Good rental, very nice people in Lyon and fast
Pros: Pickup was excellent, very nice in Lyon. Car was ok, never found cruise control until last day, did not shift smoothly.
Cons: Sort of difficult to locate since the Dollar is in the Hertz building. They refused to speak a word of English. The process was fine but for the drop off it was a little weird. It was after working hours and the building was entirely sealed off. We had to park the car in the street next to the agency and draw a map on the return slip. I did not feel very secure doing that but we absolutely had to drop it off that evening. Everything worked out ok.
Pros: Staff was friendly in Lyon. Car was clean.
Cons: Horrendous signage and location information at Gare Perrache, Lyon, and at Paris/CDG/Roissy.
In Lyon: "Dollar/Thrifty" location is opposite side of train station as all other rental car signage and information. No station employees knew where it was, partly because ONLY external signage was HERTZ, and actual office area is under construction and down an elevator nex to two broken escalators (which we went up and down two separate times with heavy bags). Searched and searched and searched for Dollar/Thrifty logo sign, since that was the operator on our reservation. Took us an extra hour to find the Hertz location after a random train station employee finally told us where. The Google maps pin for the address provided simply points to the geographic center of the train station, ie, completely useless.
This led us to be an hour late to drop off at Charles du Gaulle airport terminal 2E/F, arriving at 12:05AM, five minutes after closing. HORRIBLE signage at car return/dropoff because NO indication of any after-hours dropoff. Phone number for the booth did not pick up despite calling four times during our drive from Lyon. Did not see any info on our booking page about after-hours. Ran around in a panic in almost-deserted parking lot, finally a security/cleaning worker showed us the after hours drop off box. A hand-drawn sign on CARDBOARD is all that you'd need at the dropoff location next to the Hertz/Dollar/Thrifty booth.
So to sum: pickup was an hour of frustration and anger which led to us being late, leading to an hour of panic at CDG airport to drop off the car in a deserted lot. Unlikely that I'll ever book Hertz/Dollar/Thrifty abroad again due to poor communication and signage issues.
Oh and the car engine knocked under any acceleration which was loud and annoying the whole trip.
Cannot change the driver name.
Cons: I lost my driving licence so we wanted to put my sister as driver with her name her driving licence and her credit Card. Because we arrive at 11:01 and the reservation starts at 11:00. They couldn’t modify our reservation. So we had to pay another one in another rental agency
I wasn't able to pick up my car and it was dollar's fault
Pros: Nothing
Cons: Clicking "get directions" redirected me to another location in the city which turned out to be on break for 2 hours at pickup time. When I was break was over they told me to go to a different branch. Getting there took another hour so I was 3 hours late in total and they wouldn't let me pick it up. Horrible service overall which almost ruined my trip.
Cons: when we returned the car in Lyon it was difficult to find the drop off location as there was no sign.
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:30 - 23:00 |
| Sunday | 07:30 - 23:59 |
| Monday | 08:00 - 12:00 |
| Tuesday | 08:00 - 12:00 |
| Wednesday | 08:00 - 12:00 |
| Thursday | 08:00 - 12:00 |
| Friday | 08:00 - 12:00 |
| Saturday | |
| Sunday |
| Monday | 09:00 - 12:00 |
| Tuesday | 09:00 - 12:00 |
| Wednesday | 09:00 - 12:00 |
| Thursday | 09:00 - 12:00 |
| Friday | 09:00 - 12:00 |
| Saturday | |
| Sunday |
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | |
| Sunday |
| Monday | 08:00 - 19:00 |
| Tuesday | 08:00 - 19:00 |
| Wednesday | 08:00 - 19:00 |
| Thursday | 08:00 - 19:00 |
| Friday | 08:00 - 19:00 |
| Saturday | 08:00 - 12:00 |
| Sunday | 14:00 - 19:00 |
| Monday | 07:30 - 12:00 14:00 - 18:00 |
| Tuesday | 08:30 - 12:00 14:00 - 18:00 |
| Wednesday | 08:30 - 12:00 14:00 - 18:00 |
| Thursday | 08:30 - 12:00 14:00 - 18:00 |
| Friday | 08:30 - 12:00 14:00 - 19:00 |
| Saturday | |
| Sunday |
| Monday | 07:00 - 22:30 |
| Tuesday | 07:00 - 22:30 |
| Wednesday | 07:00 - 22:30 |
| Thursday | 07:00 - 22:30 |
| Friday | 07:00 - 22:30 |
| Saturday | 08:30 - 17:30 |
| Sunday | 10:00 - 13:00 14:00 - 19:30 |
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:30 - 23:00 |
| Sunday | 07:30 - 23:59 |
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 08:30 - 13:00 |
| Sunday |
Cons: I was not pleased with status of snow tires. We asked for chains but were told none existed for cars our size. Of course, we got stuck one night going up the mountain. A tow truck came after a call to the Thrifty emergency numberand we bought snow chains from him. He told us we would not be charged for the tow since we bought the snow chains, but of course if showed up on the bill at drop off and no one there was compotent enough to be able to deal with it.
Nice Staff
Pros: This facility at 102 Ave Jean Juares is easy to find and easy to get to. I rented a manual transmission Fiat 500, the car was in excellent shape and the staff member that helped me was very helpful. There's a gas/petrol station about 500m away at 116 Rue de Gerland so that you can fill up before returning the car.
Cons: The cost of gas/petrol in France, but I can't blame Thrifty for that. It's just something you learn to live with. Whatever you do, don't ever use the Hertz/Thrifty facility at the Gare Part-Dieu as it's impossible to find.
Cons: I purchased insurance through kayak for 9USD but when I picked the car up they didn't recognise that insurance and said I wouldn't be covered unless I bought their 30 euro package, which I did to cover myself.
Audi, they said after hours drop off for the car was acceptable, all you had to do was put the key in the box. However when I tried to drop off the car, the gate to the car yard was closed and they didn't give me any swipe card to access the gate. This caused a lot of stress, and none of the Lyon offices would answer their phone. We ended up leaving the car parked on the street and then depositing the key in the box. They should have explained how to drop off the car after hours.
Cons: I was not pleased with status of snow tires. We asked for chains but were told none existed for cars our size. Of course, we got stuck one night going up the mountain. A tow truck came after a call to the Thrifty emergency numberand we bought snow chains from him. He told us we would not be charged for the tow since we bought the snow chains, but of course if showed up on the bill at drop off and no one there was compotent enough to be able to deal with it.
Cons: I purchased insurance through kayak for 9USD but when I picked the car up they didn't recognise that insurance and said I wouldn't be covered unless I bought their 30 euro package, which I did to cover myself.
Audi, they said after hours drop off for the car was acceptable, all you had to do was put the key in the box. However when I tried to drop off the car, the gate to the car yard was closed and they didn't give me any swipe card to access the gate. This caused a lot of stress, and none of the Lyon offices would answer their phone. We ended up leaving the car parked on the street and then depositing the key in the box. They should have explained how to drop off the car after hours.
| Monday | 08:00 - 12:00 14:00 - 17:00 |
| Tuesday | 08:00 - 12:00 14:00 - 17:00 |
| Wednesday | 08:00 - 12:00 14:00 - 17:00 |
| Thursday | 08:00 - 12:00 14:00 - 17:00 |
| Friday | 08:00 - 12:00 14:00 - 17:00 |
| Saturday | |
| Sunday |
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 15:00 - 20:00 |
| Monday | 08:00 - 20:00 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 20:00 |
| Monday | 08:00 - 19:00 |
| Tuesday | 08:00 - 19:00 |
| Wednesday | 08:00 - 19:00 |
| Thursday | 08:00 - 19:00 |
| Friday | 08:00 - 19:00 |
| Saturday | 08:00 - 14:00 |
| Sunday |
| Monday | 08:00 - 14:00 |
| Tuesday | 08:00 - 14:00 |
| Wednesday | 08:00 - 14:00 |
| Thursday | 08:00 - 14:00 |
| Friday | 08:00 - 14:00 |
| Saturday | |
| Sunday |
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 15:00 - 20:00 |
| Sunday | 08:00 - 18:00 |
| Monday | 08:00 - 20:00 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 20:00 |
| Monday | 08:00 - 19:00 |
| Tuesday | 08:00 - 19:00 |
| Wednesday | 08:00 - 19:00 |
| Thursday | 08:00 - 19:00 |
| Friday | 08:00 - 19:00 |
| Saturday | |
| Sunday | 08:00 - 14:00 |
| Monday | 08:00 - 20:00 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 20:00 |
| Monday | 08:00 - 12:30 14:00 - 20:00 |
| Tuesday | 08:00 - 12:30 14:00 - 20:00 |
| Wednesday | 08:00 - 12:30 14:00 - 20:00 |
| Thursday | 08:00 - 12:30 14:00 - 20:00 |
| Friday | 08:00 - 12:30 14:00 - 20:00 |
| Saturday | 09:00 - 12:30 14:00 - 19:00 |
| Sunday | 10:00 - 12:30 14:00 - 19:00 |
| Monday | 07:00 - 23:00 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 09:00 - 20:00 |
| Sunday | 09:00 - 23:00 |
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |
| Monday | 07:30 - 12:30 14:00 - 18:30 |
| Tuesday | 07:30 - 12:30 14:00 - 18:30 |
| Wednesday | 07:30 - 12:30 14:00 - 18:30 |
| Thursday | 07:30 - 12:30 14:00 - 18:30 |
| Friday | 07:30 - 12:30 14:00 - 18:30 |
| Saturday | 08:00 - 12:30 14:00 - 18:00 |
| Sunday |
| Monday | 07:30 - 12:30 13:30 - 18:30 |
| Tuesday | 07:30 - 12:30 13:30 - 18:30 |
| Wednesday | 07:30 - 12:30 13:30 - 18:30 |
| Thursday | 07:30 - 12:30 13:30 - 18:30 |
| Friday | 07:30 - 12:30 13:30 - 18:30 |
| Saturday | 08:00 - 12:30 14:00 - 18:00 |
| Sunday |
| Monday | 07:30 - 20:00 |
| Tuesday | 07:30 - 20:00 |
| Wednesday | 07:30 - 20:00 |
| Thursday | 07:30 - 20:00 |
| Friday | 07:30 - 20:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 10:00 - 20:00 |
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |
Most popular agency |
Avis |
|---|---|
Most popular car type |
Compact |
Average price |
$64/day |
Good deal |
$45/day |
