Pros: "Seat was comfortable and it was a huge plane there was little delay on order such as water or any thing."
Cons: "Service inside the plane by the crew members!!"
Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."
Pros: "The China Southern People in Penang, including the MAB staff that assist, are outstanding. The flight attendants are also wonderful. I am also pleased with the timing of the added flights to and from Penang. The timing is wonderful for my flights to the US. They have become seamless."
Pros: "I don’t really like anything about flying. They gave me an aisle seat that was nice."
Cons: "No vegetarian options so I couldn’t eat meal. I tried to call in advance but couldn’t get through. I don’t understand why all options contain meat. No on flight entertainment. No order when boarding."
Pros: "Boarding was fast even though the flight wa delayed and they allowed me to sit in a different seat since the flight wasn’t full."
Cons: "No vegetarian option. There were still sausage with my egg. No entertainment system. Not everything was translated to English so I didn’t understand what was going on."
Pros: "My China Southern flight from Chiang Mai to Guangzhou was on time, comfortable, and the flight attendants were very efficient and friendly."
Cons: "Can't think of anything."
Pros: "Food was better than expected. Beverages available onboard were great. In flight entertainment was awesome. Chill music for when I'm reading my books and working and really recent movies I finally have the time to watch."
Cons: "snacks and water were haphazardly just lying around at the back when I walked around to make sure my legs didn't die from the 16 hour flight. Even though it should be a much less busy time to be assisted, air hostesses would just point you to the drinks when you ask for water or whatever, which explained why the back was so messy because essentially it turned into a self service snack bar. I observed this for both of my 16 hour flights."
Pros: "staff was great"
Cons: "old 737s on Guangzhou - Delhi route are not the most comfy, food is not awesome, and the landing was a bit questionable"
Pros: "The efficiency and professionalism of the crew were appreciated.Business class seats were comfortable but lack of wi-if disappointing."
Pros: "I am really contented of my flight. Not enough waiting in connecting flights and my baggage were all okey."
Pros: "Crew is wonderful .they do everything in business class to make you feel comfortable"
Cons: "I will never fly China Eastern again. EVER !! I need to add an extra day or two onto our flight. We purchased business class flights so they are not cheap. In order for us to make a change they want $1700 each person, a total of $3400 to take the same flight two days later. The fee is the highest I have ever hear for the same flight class .. I will never ever use China Eastern again, they are taking advantage..I could actually buy a return ticket on another airline for cheaper than they want for a flight change."
Pros: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Cons: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."
Cons: "CE is budget carrier so you are often not walking into or out of terminal in China . You are on minibus commuting to/from plane. Once you land it may still be a 30-40 min commute to parking spot and minibus to terminal."
Cons: "No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE"
Pros: "I had a lot of leg room on this one, so that was awesome. Crew was nice and yeah I was happy that I got a lot of room. I cannot really complain, I'm a big guy and I need some room."
Cons: "The food and entertainment was ruff though. I don't even know what they put in one of those pastries I got but it tasted like old sweaty socks. The movie they put on was horrible to."
Pros: "Nothing much better but just slightly better than the long haul flight"
Cons: "Had to take a shuttle to the plane from the gate and walk up the stairs in the rain"
Pros: "Comfortable seats and wide array of movies plus free WiFi. Very good service as well."
Cons: "Poor communication on boarding process and on the flight delay. And bad WiFi near the boarding gate."
Pros: "Tasty meal. Reasonably clean toilet. Polite cabin crew."
Cons: "Long and crowded bus from the plane to arrivals. No soap in the toilet. No seat-back entertainment system."
Pros: "Bathroom was clean."
Cons: "Seats were uncomfortable. Seats did not have individual tv screens. There was no variety in the meals provided during the flight."
Pros: "not much CE at their usual"
Cons: "we had no choice of food on both planes and ended up with pork for breakfast. they also couldnt transfer our bags we had to recheck on both outbound and return flights"