WLG - HAK
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Top airline flying Wellington to Haikou Meilan Intl
Scores according to KAYAK customer reviews
Pros: "Aircraft is new"
Cons: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"
Pros: "Timely departure, snacks throughout trip, not a full flight"
Cons: "Not a great movie selection"
Cons: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."
Cons: "Be on time"
Pros: "The seating was very comfortable"
Cons: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
Pros: "The seating wasnt very comfortable"
Cons: "The food wasn’t that great and the seating was old."
Cons: "Air China, please clean your planes, please have good options for food, please have some reasonable (not so long) transit times"
Pros: "The food."
Cons: "Entertainment system"
Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"
Pros: "Everything smooth and comfortable"
Cons: "The in flight entertainment system was very limited and of no interest"
Pros: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Cons: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."
Pros: "Entertainment was not good the TV did not work"
Cons: "The food and stalf very good"
Cons: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."
Pros: "The service is good especially for a mother who carires baby"
Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."
Cons: "nothing at all"
Pros: "Exceptionally, there was an audio on this flight! I enjoyed movies very much! Also the chicken lunch there was delicious."
Cons: "For my return flight, I expected the same, but in vain."
Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"
Cons: "No entertainment"
Pros: "Boarding was prompt and efficient."
Cons: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."
Pros: "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
Cons: "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"
Pros: "Very good service on board, crew very attentive and polite."
Cons: "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."
Cons: "I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!"
Pros: "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
Cons: "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."
Pros: "Ran on time"
Cons: "Food and drink options are limited"
Pros: "Love the space of airplane"
Pros: "The on time performance also inflight Meals"
Cons: "Check in for Departure"
Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"
Cons: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"
Pros: "Nice carrier. Enough leg room and clean flight"
Cons: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"
Pros: "Easy no problems good staff"
Pros: "The lovely crew."
Cons: "Transferring at Chengdu airport is not a good experience."
Cons: "Flight attendants were rude. Flight was delayed for 4 hours and no explanation was given. Once boarded the plane we didint take off for another 1.5 hours. Worse experience I’ve ever had in my life. I would not recommend this airline to anyone. They charged me extra for extra leg room but allows other people to sit there for free once the flight took off I. Addition they didint allow anyone to upgrade to business class even thought they had seats available"
Pros: "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"
Cons: "The plane was delayed over one hour for take off in Shanghai"
Pros: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Cons: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."
Cons: "Food to be improved"
Pros: "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
Cons: "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."
Pros: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Cons: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."
Pros: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Cons: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"
Pros: "Service was great"
Pros: "Everything fine"
Cons: "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"
Cons: "FLIGHT DELAY FROM USA TO BEIJING AND BEIJING TO HCM."
Pros: "Crew was excellent"
Cons: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."
Cons: "I will never fly Air China again."
Pros: "Food is horrible"
Cons: "Little movie options"