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Pros: Nice easy flight for an old lady, well looked after

Pros: Communication was not existent

Cons: I find the communication about late flights not existent. This one only left a few mins late but if we check in late we get no refund and no boarding. Should go both ways.

Pros: Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service.

Cons: Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded.

Cons: Be on time

Cons: Delayed though can’t complain much

Cons: Flight was delayed, again!

Cons: I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off

Pros: Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas

Cons: Food was not appealing but the beverages were great.

Pros: All the basics were good- comfort, service, and the flight itself.

Cons: The fight was significantly delayed due to weather, which is not their fault, but they did not update us or the departure time toward the end, which they clearly knew and didn't communicate that it would be further delayed. They forgot cups for tea and coffee, so we only had water or juice.

Pros: Landing.

Cons: Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered.

Pros: Comfortable economy class, food throughout the flight.

Pros: Crew were ver friendly

Cons: Late departure?

Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.

Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.

Cons: Although i requested Halal food, way in advance when i booked my flights, Non was provided.

Pros: Boarding and flight time

Cons: Lounges were dirty

Cons: 1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore.

Pros: Nothing it was awful

Cons: Everything they are racist.

Pros: Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them.

Cons: Entertainment/movie was nil. No personal entertainment screen.

Pros: Crew members, especially Cooper Pan, were excellent, friendly, thorough, accommodating. I felt like a special customer on this flight! Food was very good, and I appreciated the options of different meals. Also very little turbulence. Thank you, Air China!

Pros: All goid

Cons: Na

Pros: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.

Cons: Allow power outlets for the mobile phones if movies were accessible

Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.

Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.

Pros: The crew were excellent. Seating was comfortable.

Cons: Nothing.

Pros: everything from the boarding and check-in process

Cons: Seats too close together

Pros: The crew were excellent. Seating was comfortable.

Cons: Nothing.

Pros: Crew ans eat was both good

Cons: on time flight, food selection

Pros: Crew were very attentive and polite. Better than Singapore or Air NZ.

Cons: Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system .

Pros: Crew was friendly and helpful

Cons: Food wasn’t the best... no water bottles provided... chronically thirsty on that flight.

Pros: everything from the boarding and check-in process to in flight comfort.

Cons: Seats are cramped

Pros: No problem apart from left a tad late

Cons: Na

Pros: Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas

Cons: Food was not appealing but the beverages were great.

Pros: Nice easy flight for an old lady, well looked after

Pros: Crew were very attentive and polite. Better than Singapore or Air NZ.

Cons: Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system .

Pros: Wifi

Cons: Plane was too hot near the end during a holding pattern

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Cons: On time boarding and availability of inflight entertainment.

Pros: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.

Cons: Allow power outlets for the mobile phones if movies were accessible

Pros: Crew were very conciliatory given a 45min flight delay

Cons: Plane snacks are generally disappointing

Pros: Seats were comfy

Cons: Food was the worst I have ever been offered on a flight

Cons: Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded.

Pros: No power at the seats USB or otherwise

Pros: Crapped seats too close. Seat belts too short.

Cons: Good seat on Virgin VA1 51H and lucky for me there's no one seated beside me I had two seats all to myself. They run out of chicken and had to settle for vege curry which was ok. Purchased the wifi the entire flight which was awesome.

Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.

Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.

Pros: No problem apart from left a tad late

Cons: Na

Pros: Flight attendants were friendly and responsive.

Cons: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.

Pros: Crew great. Very grateful for the cuppa

Cons: Headrest low for a tall person. Shoulders sort of rested on it. Notconfy

Cons: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.

Pros: Nice easy flight for an old lady, well looked after

Pros: Excellent service

Pros: Wifi

Cons: Plane was too hot near the end during a holding pattern

Pros: No problem apart from left a tad late

Cons: Na

Pros: Communication was not existent

Cons: I find the communication about late flights not existent. This one only left a few mins late but if we check in late we get no refund and no boarding. Should go both ways.

Cons: No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies.

Pros: Comfortable economy class, food throughout the flight.