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Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.

Flight was timely, relatively comfortable, with decent entertainment and food served. Only problem encountered was with the free messaging which I highly appreciate, but it did not work from iphone to non-iphones.

Boarding was organized. Plane seats comfortable and service was attentive. Food options were good.

The LH flight was great except for the delay at boarding. It should be announced well in tme.

Flight was delayed for 5 hours because crew didn’t have enough time to rest - this seems like it could have been avoided with better scheduling. Food was not good.

Ridiculous boarding. Enter the gate, walk down a staircase with bags, exit a building, get on a crowded bus, dropped off a few meters away from the aircraft, walk with bags to another set of stairs to board the aircraft. And all that during a pouring down rain, and with children. Ridiculous!!!

We were given vouchers we couldn’t use with a 5.5 hour delay

Flight was actually on Air Canada. The flight itself was fine. Nothing special. Food was pretty pathetic except for cookies. They offered plenty of food and drinks but just wasn't very good. Even for airline food.

Gate agent did not hold flight for connection, provided no assistance to get new flight

United airlines, mediocre at best. No issues , nothing great . Worked for me