Pros: "I had a great seat"
Cons: "Attention to detail by the gate attendant who totally missed that I was boarding the wrong flight"
Pros: "Gate attendant was a superstar."
Cons: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Pros: "The length time of the flight"
Cons: "Customer service, the man on the counter was very rude especially with an older person like me, he was arrogant and couldn’t answer my questions, I had to put my daughter on the phone so she can talk to him and he wanted to be rude with her but she didn’t let him."
Pros: "Prior to boarding, we had help with our seating. My wife gets anxiety and our son is three, so I felt like I needed to be there for them both. A crew member ensured we sat together."
Cons: "Everything else."
Pros: "The crew and plane was great"
Cons: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Pros: "The seats were very comfortable, The staff were nice, the food was ok."
Cons: "The food could have been better but was ok."
Cons: "Requested special meal online. When meal time came they said they never got the request. Wasnt able to eat. They should keep special meals on the plan in case this happens s"
Pros: "Frequent updates on lightning in the area ( causing delays). Full service on board while we were wIting for weather to clear. Very good i flight service."
Cons: "Just the weather — so nothing anyone can control"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "i arrived alive"
Cons: "My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years."
Cons: "They did not enforce masks. Person sitting next to me had mask off the entire time."
Pros: "Entertainment is great and the crew is always super friendly"
Pros: "Excelente atención, salida y llegada a tiempo y buenas opciones de comidas y servicios"
Cons: "Todo estuvo bien"
Pros: "I tried to cancel my flight due to a 45 min transfer but I wasnt able to and to change it was more expensive than to buy a new ticket with another company"
Pros: "Smooth flight, excellent cabin service, arrival in Ft. Myers was early"
Pros: "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
Cons: "The flight was delayed and we were not given any information about what was going on."
Pros: "Good crew , on time boarding."
Cons: "Entertainment system didn't work for a whole aisle. Crew didn't even acknowledge that it was not working."
Cons: "my reservation was cancelled by united with out checking with me."
Pros: "Gate crew was fine. Flight was smooth and on time, seating was reasonable. Food was just okay, but I don't have high expectations for airplane food."
Cons: "The English speaking flight attendant who announced various messages on the PA system, although a native English speaker, was horrible at speaking."
Pros: "Can’t think of a thing on this flight."
Cons: "Delay after delay. Took way too long for de-icing. The storage compartmemt door got stuck and I could not get my bag out. The flight attendant blamed the issue on my bag. She claimed it was too big. It was not. I have carried the bag on several flights with similar planes, the gate agent slowed it on the plane as many have, and I had no issue opening and closing other compartment as I tried a couple after maintenance retrieved my bag."