Pros: "Friendly and prompt attendants."
Cons: "I couldn't ask for anything more from American than what was provided"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "It wasn't Spirit."
Cons: "Missed our connecting flight due to mechanical issues, but we were put on a later flight. Due to covid it's hard to get really good customer service. It would be nice if American had said well in advance that you need their app in order to connect to wifi on the plane."
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Cons: "Please let passengers check in earlier like everyone else. After our 8 hour flight, we got 2 middle seats as the plane was booked and we could not check in 24 hrs earlier. Had to run to get our boarding passes also."
Pros: "Flight was delayed so we missed our connecting flight. Airline scheduled us for a replacement connector that was a 7 hour layover."
Cons: "Hold the next flight for ten minutes. Half of the plane was on the delayed flight from RDU and missed their connecting flight."
Pros: "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
Cons: "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
Pros: "The crew tries."
Cons: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Cons: "Flight leaving on time and not over fueling the plane and missing my connection in Houston!"
Cons: "Food could of had a better selection but wasn’t the worst I’ve had"
Pros: "Our flights arrived just in time, and everything was set up for us to be on time in our destination."
Cons: "There was just ONE lady trying to check all the passengers in. Obviously, it was complicated for her since no other people tried to help her registrate lots of passengers. We could have lost our connection flight, if she hadn’t made it on time. This happened in Panama."
Cons: "It is amazing how brusque the United boarding staff at Frankfurt are, even to business class passengers. It takes very little to be nice, and it goes a long way in building customer satisfaction. Crew members should be professional and resolve their personal issues elsewhere, not take them out on passengers!"
Pros: "Seats very uncomfortable. Food poor. Downloading an app for entertainment... a joke!"
Cons: "Seats very uncomfortable. Food poor. Downloading an app for entertainment... a joke!. 737 far past their prime."
Cons: "Horrible customer service, crew looked and sounded like they hated their jobs. I chose ANA because I’ve had many positive experiences in the past where the customer service was stellar."
Pros: "Sidney was extra kind and thoughtful. Pilot made a great landing."
Cons: "Seat was a little uncomfortable."
Cons: "Chicago O'Hare was a nightmare. Hugely crowded, flights kept getting moved to different gates so hundreds of people were milling around, or just standing around. Not enough room to line up to board. I will try to remember not to go through there again on a Friday evening. Disappointing also to have 4-hr flight without movie or entertainment."
Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Pros: "It was an ok flight i guess but there was no good free in flight entertainment."