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The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class
The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class
Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.
Crew was great and did their best to make us comfortable and captain came out at the beginning to announce why the flight was delayed, weather situation up ahead, and kept us updated throughout the flight.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
The crew were really great, but the 4 hour delay in small chunks was the worst.
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
This flight was a code share on Air New Zealand.
Delayed for maintenance issue?? Should have been addressed before boarding. Put my bag on an earlier flight, but didn’t ask if I wanted to change to an earlier flight. Arrived to find my bag locked up and no agent to be found when I landed.
Flight was canceled 12 hours before take-off due to “weather”
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
Delayed flight, few announcements with information, no comps, cluster f boarding because zones weren’t spread out and announced loud and repeatedly, staff did their job -nothing more nothing less, annoying kids were speaking and kicking the heck out of the back of my seat and parents weren’t willing to parent… so another typical day of air travel in the US.,
I wish there were no credit card announcements. I paid hundreds of dollars, I don't need to pay again by sitting through advertisements.
Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.
The WiFi and app don’t work as easily as other airlines
delayed and had to switch planes because first plane was broken.
Delayed, missed connecting flight, ground crew double charged for international charges, were super rude and told me to just”deal with it” when I complained. Horrible airline, very frustrating.
Apart from changing gates and terminals yet again and almost missing my flight it was ok. Luckily American airlines was delayed once again.
Great flight. Quick boarding and departure. No problems. Flight crew were very friendly and professional.
the handling of my luggage. It was Lost or stolen At my destination.
The flight got delayed more than an hour due to maintenance issue after the passengers were all on board. I missed my connecting flight and had a trouble finding a next flight. The crews didn’t seem to care about the inconvenience of the passengers missing a next flight. It was very frustrating experience flying with American Airlines. I will not fly with AA in the future.