Boarding experience was smooth. Flight attendants were friendly and helpful. Entertainment system on the Houston-Edmonton flight did not function for passengers on the left side of the aisle. On the bird's eye flight from Quito to Houston, they should not serve a meal. No one needs to eat after midnight and it is disturbing for those passengers trying to sleep.
Flight was On time and landed 30 mins early considering we were flying into Newark. No complaints.
I do prefer to fly United and have always had excellent service, except for bad weather. Flights are on time and staff is alway curtious and helpful
The gate was too far away for the connecting flight
We boarded but then sat there waiting on some missed connection people to get on so we sat for about 15 minutes for that. Then we sat again because the passenger manifest was wrong and they had to figure it out before we could leave. That took about another 20 minutes or so. The crew was working hard to figure it out so it’s not their fault. It ended up being a system glitch where someone was upgraded to first class while another person was also in the same seat and it just created a mess that took a little while to figure out. They literally went to every person on the plane asking their names to see who was sitting in the wrong seat. I also hate the entertainment that must be watched on your phone or tablet. Just give us setback screens. It’s so much better. Almost every Delta flight has this now and it is so nice to have them. The crew did a great job. I have no complaints from them. They were very hard working, even with the mishap and a disgruntled passenger.
All male crew was just too woke for me. I felt like a sardine. I will never take a window seat or the rearmost seat again. I booked early and did not pay for seat selection and that was a mistake. The security at IAH was atrocious. I was violated and radiated as I was in a hurry to connect to my other flight. I may have lost items under the seat in front of me that I couldn't see nor bend over to look.
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
After checking in online i called United to make sure I have special food ordered ( kosher option). Representative I spoke with on the phone with assured me that special meal was ordered. On the plane, during meal service I was informed that there is no note about it and no kosher meal was ordered for me. Flight attendant said she will check if maybe was a mix up and meal is somewhere. But never came back with any update. So entire flight with no food...
Attendants zipped through cabin so fast hardly anyone got the water they told us we could have in the short flight. Nothing else was offered.
The negative was the wait at the airport coming back. I checked my bags in, an hour before boarding and I get the notification that my flight was delayed. Rather had gotten the notification while I was at the hotel. Then it was delayed 3 x’s. Ugh!
Terrible confusion btw air Canada and United. Wasn’t able to change ticket because I had purchased on kayak. Rethinking booking tickets on this site, and will try to avoid United and aircanada going forward.
On the flight from Montreal to Calgary the flight attendant we had was excellent. Unfortunately I did not get her name but she made the flight very comfortable and enjoyable.
I think overall both Air Canada and Air New Zealand did a good job the their flights. It is nice to have movies, music, podcasts etc to watch for the long flights. Just wish the seats were wider and had a foot rest to change my leg positions during the trips.
This flight didn't happen for me because of overbooking.
Terrible. Flight was delayed for hours and we ended up arriving at our home at 4am after 20+ hours flying.
Our return trips from Lisbon to Vancouver were the worst flights I have EVER been on. Our seats from Frankfurt to Vancouver were most uncomfortable. The 'table ' was not only dirty but broken. My headrest ' support' too was broken, leaving a spot where a broken attachment poked at your head. My food was the worst food I have ever had on any flight. Staff....they all looked and acted as though they hated their jobs!! The Calgary to Vancouver wasnt much better. We had NO services even though we were told of complimentary beverages etc.. That didnt happen. I asked for window seats, assured by the ticket agent I was given a window seat...NOT. Please dont make me go on. Our trip from Vancouver TO Madrid was great......so we were most discouraged at the events of our return trip.
My experience with Air Canada was good. Great customer service… only a few delays and issues with the tunnel to exit the plain. I did not appreciate that we arrived at terminal D and had to go to terminal E to get the bags/ luggage.
All good, but plane outdated, seat uncomfortable, food that we had was 4 out of 10. Crew was great!
Terrible all around. Flight was late and airplane was very uncomfortable. The crew were unhelpful and hid in the back. Did zero work. No entertainment.
Check-in, Boarding and Flight were fine however I unfortunately chose the only seat in the plane without a window (15A) and when I asked to move up to row 13 that was empty, I was denied because they call it a preferred seat. The only difference I could see was maybe an inch or two more legroom. I think once the door is closed and all passengers are aboard they should be able to accommodate a reasonable request to move even if to a seat they tried and failed to sell for more money. And a few flights now, I find that Air Canada’s Infotainment system has a 100 channels with nothing on. No movies still in theaters nor any that are not already streaming for free.
