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Pros: The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head.

Cons: The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them.

Pros: The woman at the counter was helpful and cheerful.

Cons: The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting.

Pros: Once we got going, it was a decent flight. Weather conditions made for a bit of a rocky landing on the first leg.

Cons: Lack of information for delays. Boarding was slow due to unknown issue. We sat at the gate for a while without knowing why (they finally told us 5 minutes before pushoff), then we dawdled for another hour taxing and waiting for the runway, with no explanation until near the end.

Pros: Getting off the plane.

Cons: First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again.

Pros: Seats were roomy and comfortable.

Pros: Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed.

Cons: When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline.

Pros: Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice.

Cons: Seat should with choice.

Cons: Full flight, but exceeded expectations

Pros: Comfortable seats

Cons: Landing

Cons: I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight.

Pros: On time flight, efficient, friendly crew. Clean plane.

Cons: I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection

Pros: Nothing special.

Cons: You cannot recline the seats.