Daily cleaning, installation of cabin HEPA filters on flights to Carmel-by-the-Sea
You cannot fly directly to Carmel-by-the-Sea. KAYAK recommends you fly to San Francisco (SFO) (125.46 km from Carmel-by-the-Sea). From there you can rent a car or get a taxi.
|Flights from Auckland||12h 37m|
The cheapest airline ticket to Carmel-by-the-Sea from New Zealand in the last 72 hours was $1,012 one-way, and $1,576 round-trip on the route Christchurch to Carmel-by-the-Sea. The most popular route is Auckland to Carmel-by-the-Sea, and the cheapest ticket found on this route in the last 72 hours was $1,639 round-trip.
San Francisco Airport is 125 kilometres from the centre of Carmel-by-the-Sea. View on map.
Most visitors from New Zealand need to provide a negative COVID-19 test result and/or quarantine to enter Carmel-by-the-Sea. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for Carmel-by-the-Sea
Visitors from New Zealand are not required to quarantine after entering Carmel-by-the-Sea.
Visitors from New Zealand must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Carmel-by-the-Sea.
Current regulations for vaccinated travelers to Carmel-by-the-Sea: most visitors from New Zealand may enter Carmel-by-the-Sea but may still need to provide proof of negative COVID test.
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Scores according to KAYAK customer reviews
Pros: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
Cons: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
Pros: "Wheelchair assistance"
Pros: "We loved the extra leg room. Staff was execellent."
Pros: "Excellent service and delicious food and clean."
Cons: "No wifi on board. Not many movies."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Pros: "Staff was very warm and accommodating. Flight was smooth"
Pros: "Leg room Food Flight attendants. They were attentive."
Cons: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Pros: "they were on time and very polite."
Cons: "Boarding could have followed through with the row system rather than everyone all at once."
Pros: "Great service"
Pros: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Pros: "Thank you very much. Im so Happy"
Pros: "Air conditioning low and uncomfortable"
Pros: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Cons: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Pros: "Comfortable, easy, great service."
Pros: "great flight attendants"
Cons: "Clean, great services, and good food"
Pros: "More legroom Excellent service Good good"
Cons: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Pros: "Everything was so good.food, service, crew, entertainments etc."
Pros: "With three little kids it was nice to be able to load early"
Pros: "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
Pros: "Fare was cheap w/ beuatiful service from korean airlines"
Pros: "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
Cons: "Food was just ok"
Pros: "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
Pros: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Cons: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
Pros: "Service and Food was great. The hygiene was good."
Cons: "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
Pros: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Cons: "Their movie offering is a bit limited."
Pros: "Over all customer service."
Cons: "Terrible service. Old plane."
Pros: "Great services"
Cons: "The flight is too full"
Pros: "Window seats in business class have direct isle access without having to disturb your neighbor."
Pros: "Smooth flight"
Pros: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Pros: "Everything was great."
Cons: "Baggage claim was terrible."
Pros: "courteous manner, efficient crew."
Pros: "Wonderful international flights - a bit more leg room. SFO to Seoul and Seoul to Hong Kong. hands down Korean air has clean planes and friendly stylish staff. Generous meals, snacks and beverages. Best service economy international flight!"
Pros: "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."
Pros: "The service, quality of food, and aircraft itself were all exceptional."
Cons: "Unfortunately due to quasi-bad weather there was lots of turbulence"
Pros: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Cons: "I have to wait for my next flight about 8 hours ."
Pros: "Nice planes & attendants. Clean."
Cons: "Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S."
Pros: "Great economy seats (vs north American carrieers) in.both pitch and comfort. Solid food. Decent IFE on larger screens (that didn't suffer the "double letterbox!). Minor quality quibble: Could have had better TV selection.. Friendly crew."
Pros: "Decent food, comfortable and spacious seating, good movies made my flight decent for the long haul. I actually was able to sleep on this flight and felt Korean has done alot to make the seats more compatible for this in economy."
Cons: "I've flown Korean air several times and generally have a great experience, but in this instance my real problem was with the flight staff. The flight staff seemed always to busy to help me with my needs be it giving me a customs form or asking if they could take my tray after I finished. In fact several times I was met with a rude response. I try to give flight attendants alot of grace as they work with alot of people and often they are not the nicest or easiest people to work with. In my case I tried to remain courteous but was met with a rude attitude which surprised me as I never experienced this before with Korean air. Most of the time they are some of the best staff I've ever encountered. So not sure if someone was having an off day or was tired, but on my next flight I hope that they will treat me a bit more kindly. Thanks!"
Pros: "Better then expected"
Cons: "Would have been more exciting to land early if our gate was ready. Better to wait on the ground than their air I guess but after 11 hours on a plane the last thing you want to do is wait longer. Realize that's on the airport and not the airline, although there should be communication there."
Pros: "Always the kiwi service"
Pros: "Everything :)"
Cons: "Koru club boards too late. If you're in rows 10 back then all the luggage space is taken."
Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."
Pros: "good movie selection"
Cons: "we were o board @ 7pm & the captain & his crew arrived @ 7pm which made the flight arrive late & stressful for many transferring passengers"
Pros: "Hot coffee"
Cons: "Brisk, cold air blew on us all night. Repeatedly asked if the crew could turn up the heat. Put on sweater, light jacket and muffler."
Pros: "free movies"
Cons: "plane was late. not your fault"
Pros: "Not using particular"
Cons: "In a over 14 hour flight we just got one meal--a rather meagre breakfast."
Pros: "We flew economy and the seats were comfortable, the inflight entertainment was great and easy to use, the food was excellent and there was a choice, and the flight crew were friendly and attentive. I don't think there is anything else you could ask for!"
Cons: "No complaints, it was an excellent flight and we would fly Air New Zealand again in a heartbeat."
Pros: "very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK."
Cons: "Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed."
Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."
Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Cons: "Food in business class and more choice of movies"
Cons: "Great flight. Would have been nice to have on board wifi."
Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Pros: "Great food and crew"
Cons: "Seat comfort , WiFi"
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "food and crew service"
Cons: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Pros: "Nice seats in Business"
Cons: "2 hour delay"
Pros: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Cons: "The food, economy has no room."
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Pros: "Movie selection is good and food is pretty good."
Cons: "Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it."
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "Have flown most carriers to Australia and NZ. Air NZ by far the best. I mean, I am flying cattle class, so its never going to be great. However, compared to the other carriers available, the seats are the most comfortable and have more legroom. If you can afford their sky couch, do so. Food is edible (and, to me, most airlines are not) and was nice to get WiFI all the way across for just a few air points."
Cons: "Would be nice if the seats had a foot rest, but this particular 777 did not. I have short legs."
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "staff was lovely"
Cons: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Pros: "Skycouch a MUST for long haul flights."
Pros: "Very friendly and helpful flight attendants"
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "The boarding process was efficient and the seat was comfortable enough for coach class across the Pacific. It was a definite bonus not having someone in the middle seat. The food was quite good, and I appreciated the ability to get snacks throughout the flight. The crew was efficient, the IFE is very good, and the entire experience was very positive. I will continue to fly ANZ internationally as often as I can."
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules."
Pros: "Crew and plane are awesome"
Cons: "The flight itinerary as delayed"
Pros: "Was the same, everything allright"
Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."
Cons: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Pros: "Friendly staff Smooth boarding process Great entertainment system"
Cons: "temperature regulation on the plane was quite poor. Parts of the cabin were very warm and others were very cold and flight attendants had difficulty regulating the temperature. food was also quite bland."
Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "Excellent overall service as usual from start to finish"
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Cons: "being in the middle of three"
Pros: "Food was great."
Cons: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Cons: "Everything ok"
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "price, comfort, food"
Cons: "arrived late, causing connection stress"
Pros: "Just that the food is quite small but the variety is OK."
Pros: "The crew were excellent."
Cons: "There is nothing I didnt like"
Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Cons: "Business class luggage came late."
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Comfortable, on time"
Pros: "great entertainment system friendly staff"
Cons: "very cramped flight, even when just partially full light food for an 8 hour flight"
Cons: "More veriaty on music would be good"
Cons: "THere was no wifi"
Pros: "clean airline, modern airplanes, good food, friendly service"
Cons: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Cons: "The online check in system was down so we all had to line up to check in."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Pros: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Cons: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "We departed late and therefore missed the connection. The staff met me and made arrangement for hotel accommodations till the next available flight. No haggling was necessary. staff on ground and in air sought to be helpful. Price of ticket was very affordable. Seating comfortable."
Cons: "Comparing to Emirates airlines...Movie choices were very limited. Only 2 new movies available. Food was poor at best. This was my second trip with Qatar. First trip...my iPad was stolen from baggage. Airline have had no solution. I prefer Emirates."
Pros: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "Everything was good."
Cons: "More movies, no wifi, better food"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Cons: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Cons: "Food serving took a while. And need improvements."
Pros: "Very nice service"
Cons: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Pros: "I like doha airport ,some of the staff,"
Cons: "Food,entertainment,sometimes staff"
Pros: "The in-flight entertainment selections were top notch. Also the service was very good. I would definitely fly with them again. They replaced our flight from an A380 to a B777. The 777 was much smaller and cramped. Also we no longer had the option of choosing our seats. I later found out this was due to an issue with Delta and Atlanta not allowing proper booking of larger planes."
Cons: "Since their service is new to Atlanta we had a bit of a problem checking in. They had separated their economy class section from business class at two separate areas within the terminal. These areas were not close to each other too and made it very difficult to find where to check in. The economy area was actually hidden away and made it difficult to find. It was so difficult that they finally started letting economy people check in at business class since everyone was getting lost. I am sure with time they will resolve these minor issues however."
Cons: "I had to track down a flight attendant in order to get the dinner. They seem to have asked most other people, but just went right by me until I caught their attention."
Pros: "The head flight attendant in the economy cabin was nice, after a bit."
Cons: "My entertainment system stopped working and all they could offer me was something farther back in the cabin. As a Gold privilege member, I choose to sit at the front of the cabin, and yet the entertainment system was unavailable. I wish Qatar Airways could compensate me for my unfavorable experience."
Pros: "Lie flat bed and friendly and accomodating crew."
Cons: "Would have liked more storage space around me."
Pros: "No comense"
Cons: "It nice"
Pros: "Qatar airways took our hand baggage a along with other bags which made our journey comfortable."
Cons: "We did not get our baggage a on arriving at Houston. We had to claim for unrecoverable bags.which will be delivered within 36 to 48 hours."
Pros: "Connecting flight was late to arrive, and crew met us at gate to assure we reached gate for connection. Flight was half empty so very comfortable."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Pros: "Great flight and service"
Cons: "The delays, the switching of airlines with no prior notification. The flight was originally scheduled for 4:05 pm with Emirates, yet was changes to quantas and left much later"
Pros: "The upgrade"
Pros: "Everything was great"
Cons: "There was nothing to complain about."
Cons: "The attitude of the crew, not friendly, the lady next to me had to ask 3 times to get her glass of water Very average, I was dissapointed as Emirates is the best company I flew with and Qantas does not have the same quality and service standards"
Pros: "I can't even choose what did I like the most about this flight, I was in economy but felt like I was traveling in business... The crew was excellent, the flight was quiet and calm, great food,..... And so on."
Pros: "Entertainment choices were plentiful and recent"
Cons: "The seat was not comfortable. I'm 5' 10'' and the neck pillow attached to the seat could be better. It was too small for my neck."
Pros: "Everything we want to fly business class next time"
Pros: "Comfortable seats. Amazing crew."
Cons: "I think everything was upto the mark."
Pros: "Nothing to say"
Cons: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Pros: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Cons: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Cons: "wait for baggage was way too long. Unacceptable."
Pros: "As above"
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"
Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."
Pros: "Great quality food for a flight."
Cons: "WiFi did not work, ever. Staff could have been a bit nicer."
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "I liked the passengers"
Cons: "dirty toilets,clogged,seats dirty,crew not enthousiastic, left overs from previews passengers,expired candies."
Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."
Cons: "Everything is unlikely You got treated by your sc you got treated by your skin"
Pros: "Good food."
Cons: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Cons: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
Pros: "Crew professionalism, Entertainment Flight timing Take off and landings"
Pros: "Nothing. Will not travel again on Emirates"
Cons: "Food Comfort level Flight delay"
Pros: "Comfort, service, food"
Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Pros: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Cons: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Cons: "Bathrooms were not clean later in the flight"
Pros: "Attentive flight crew and spacious interior"
Cons: "Food food and food"
Pros: "The seating had enough room which made us feel comfortable. Also, the food is is per expectations"
Cons: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Cons: "Bumpy landing"
Pros: "Roomy and good service"
Cons: "Everything was good"
Pros: "Flight was comfortable, plenty of legroom, good entertainment options"
Cons: "Food service was chaotic, delayed. For the main meal, the hot entree came about 20 mins after we received the tray with the rest of the food. Some snacks advertised were not served at all."
Pros: "Good entertainment, spacious seating and a friendly staff."
Cons: "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"
Pros: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Cons: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Cons: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Pros: "Choice for entertainment"
Cons: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."
Cons: "Food while trip to India was good But food while trip back to sfo was very bad"
Pros: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Pros: "Great airline and excellent sevice"
Cons: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Pros: "The airline stewardess are nice Smile"
Cons: "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"
Pros: "Except for one time service everything else is good"
Cons: "Staff forgot what I have asked for boarding could have been done using zones."
Pros: "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
Cons: "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."
Pros: "Everything was good."
Pros: "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
Cons: "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
Pros: "Other than loading and lack of information, the in-flight service was world class."
Cons: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
Cons: "Gate change from 34 to 4 in hgk airport was too far."
Pros: "Food is great!"
Cons: "Bathrooms are not as clean."
Cons: "couldnt find anything to complain about"
Pros: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
Cons: "It was a long flight, and customer service not good."
Cons: "On time - all good."
Pros: "Good service"
Cons: "Older plane"
Cons: "I requested special meal It wasn’t good and I got the food poison which make me sick."
Pros: "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
Cons: "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."
Pros: "service and comfort"
Pros: "keep it up"
Pros: "Need more movie selection on classic"
Cons: "Food was worse no snacks at all"
Cons: "Hindi selection of movies was not good"
Pros: "Crew was good"
Cons: "Waiting time , as the flight was not scheduled on time. Also there was no vegeterian food from Honk Kong to SFO."
Pros: "Cathay Pacific provided excellent service."
Pros: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
Cons: "nothing much. overall good."
Pros: "I really appreciated the customer service and the level of quality Cathay provides."
Cons: "The vegetarian meals could improve."
Pros: "Good collection of entertainment options"
Cons: "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
Cons: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Cons: "bring back Me Before You!"
Pros: "Great crew. But, they ran out of breakfast choices early."
Cons: "Not enough bathrooms"
Cons: "Those economy seats can only fit a child comfortably."
Cons: "seat wasn't the best for my back even reclined."
Pros: "I like the crew on board being very friendly and helpful."
Cons: "Online check-in system is terrible. 2 out of the 4 legs of the flights I was unable to check-in and get a seat assigned. Then there's nothing you could do except to show up at the counter on the day of the flight. How could the system be so inflexible that we are now almost in 2017?!"
Pros: "I didn't like anything"
Cons: "The headphones did not work."
Pros: "there an attentive airline. Good service an on time flights"
Cons: "Impossible to contact by chat or phone.... prefer Singapore airlines..."
Pros: "The attendants were fantastic!"
Cons: "I ordered a fruit plate and it was acceptable however, my boyfriend had yet another bad meal."
Pros: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Cons: "I have heard that Cathay is one of the best airlines but my experience with Cathay on this flight is not something I can say I agree. I hate United, if I give United a 2 *, I would give Cathay Pacific 3* out of 5. The food served on my HKG - SFO flight was not good. Leg room is good but the seat in front is too close to your face when reclined. Staff and flight attendants are good, but I think ANA is the best in this department."
Pros: "Good service. Flight attendants are nice, food is not bad."
Cons: "The seats on this plane were worse than the ones on the shorter flight. Maybe it was just an older aircraft, but you'd think the longer flights would have the more comfortable seats."
Cons: "Missed flight"
Cons: "Every flight I took (four legs) was late, one so much so that I missed a connecting flight."
Cons: "I think I regretted paying extra for the exit row seat because of people tripping over my feet when trying to access the toilet right there, but the alternative was an interior seat. I'm not a big fan of Cathay Pacific's policy of charging for the ability to pick your seats in advance. Also boarding was less comfortable than it needed to be because of security precautions put in place ... we were searched to enter the boarding area and there was no access to a toilet (and we weren't premitting to bring drinking water even though we were in an already controlled area). Again lack of control of the boarding process in Asian countries makes the whole experience less than ideal."
Pros: "Great seats, good legroom, neck is adjustable in the seats and very good entertainment"
Cons: "The crew was a bit forgetful and the boarding could have been a bit better, they gave FRUITS for dessert in the vegetarian meal instead of ice cream!! Fruits are not desserts!!"
Pros: "The seating was comfortable."
Cons: "Each of the four times I have travelled with Cathay Pacific, they always run out of your choice of lunch from the menu. It's amazing how they can continue to ignore that they never have the choice from the menu that you prefer and instead you are forced to eat the worse options. The food serving is also very slow and the drinks choices are bad as well."
Pros: "40kg baggage allowance"
Cons: "1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in."
Pros: "Flight condition n logistics"
Cons: "It could had been more better, had the layover time been lesser than 9 hr in Hong Kong"
Pros: "The seats were spacious and reclined nicely. The flight attendants were nice and attentive. There are plenty of entertainment options you could stay up the whole flight. The food was good and nice snacks were available"
Cons: "Sometimes boarding was unorderly but I think that had more to do with foreign customs then the airline"
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