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They gave away my business class seat. No explanation and no apology. Told me I had to take the downgrade if I wanted to get to India. Then no WiFi for 10 hours. Just ridiculous. We should not work with this company at Deloitte. They don’t know how to run a business.

I was downgraded from business class to economy class with no compensation. American Airlines is absolutely the worst airline for international travel. They treat their business class customers like dogs.

You will pay for everything and feels like the airplane is old

For a business class ticket the service was very mediocre. We had to ask for coffee after a meal and the service was grudging like we were putting them out. The leg from BOM to LHR was especially bad and the toilets had no water. It was disgusting. Looks like self service is the new model for Business Class. No Thank you. I will look elsewhere

Much much better than my previous times on British Airways the food was spot-on and the service was really genuine and attentive

Crew were fantastic can’t fault them at all. Couldn’t do enough for us

Experience was good. Could have been better if we didn’t have to board an hour before the flight to ghana and miss relaxing time in the lounge. That process was very stressful

Flight was canceled. I had to pay for my own hotel room and could get a flight until the next evening. BA does not have offices or anyone to help at the London Heathrow. Airport. The whole experience was miserable.

Terrible. Missed my flight to final destination because of delayed British Airways flight. Had to spend 12 hours in airport and $1500 for new plane tickets

There was an unfortunate 1 hour long wait where we had to sit still on the plane. While travelling with a 10 months old that is challenging and when I stood up to comfort my baby rocking her to sleep (in order to also not disturb other passengers) one of the crew told me to sit down as we were taking off immediately. Another 15 minutes went on before we took off so definitely very uncomfortable situation and I would also say a lack of empathy from that respective lady. I do understand rules on the plane, I have been travelling for the last 15 years, but rules can be adjusted when there is knowledge of delay departure.