Great car and servic value but the car is not in t
Pros: Very good car and service. Great price
Cons: We had to wait 30 minutes for pickup to the car
12 Feb 2017
Cons: Collection of the car was fine.
The return was more problematic, the address given was not accurate and so took a while until I found the place, besides the place is dark and you can not check the vehicle properly. Reception representative vehicle passes you on the cell phone with the help of light making it difficult to see flaws you must properly. The return suddenly appears a large flashlight and checked the vehicle with surprisingly discovered almost invisible scratches appear, although I had full insurance all the time I was told that the insurance does not cover the scratch. The general feeling is that trying to trip you up.
There are many rumors about similar cases, I think this issue should be handled in front of representatives in Romania.
22 Feb 2017
Pros: Friendly and fast pickup and delivery.
Cons: When the weather is cold and there is snow a tool to clean the windshield should be provided.
Waking up in the morning and finding out you can not use the car for sometime is not a good surprise.
19 Sep 2016
Pros: Not too much
Cons: The price was not the same as promised online for the full insurance,
28 Sep 2016
Pros: Burn that place down
Cons: The company does not have an office at the airport (like it was stated on the website). I had to look around for "a guy with a payless t-shirt". We waited for 15 minutes to get a ride to some parking lot outside the airport. The fare went from 170 euros to over 400. There were fares added for unexplainable things... Turned out they lied to me about the border crossing. The car was 10 years old, it had multiple problems such as violent shaking of the steering wheel and whole car, window wipers didn't work, blinkers had an electrical issue, the transmission was really worn out... There were pieces of plastic hanging from underneath the fender scratching on the tire... Upon pick up the car was dirty and not fueled up all the way with gas. The staff wanted to put a 1000 Euro hold on my credit card, which of course my bank denied. FYI the company is on my bank's list of fraud investigations. When I tried to cancel the reservation, I was told I'd have to pay my initial 170 euros plus a cancellation fee.. aaand find my own ride back to the airport. I was constantly told that I don't understand how the process works. Never again from Payless and my company has already started the refund process.
1 Nov 2016
Probably better to look elsewhere
Pros: * The equipment seemed decent, though it might be a bit old according to Western European or US standards. Most cars in the fleet come with manual transmission, I believe.
Cons: * The pickup from the airport did not go well; the place is not well marked, and no one was waiting for me (their excuse was that Kayak does not forward my reservation to them). Had a friendly security person showed me the way, and eventually someone from the shop turned up.
* They upsell their insurance, which seems to have a tremendous amount of markup.
10 Nov 2017
Please add a phone number for this rental location to the reservation!
Pros: Great price.
Cons: Unclear what number to call for shuttle to rental lot.
31 Jan 2018
Cons: they have hidden tax((I paid +50% more that we agree ,when I get the car.
They charge me for winter tyres 50 euros.
By law in Romania they were supposed to have them on the car in the winter
I'm very, very unhappy with Payless.I will never use this rental company again.
Pros: I was able to drop the car off in Bucharest city rather than the airport.
Cons: Asked to pick up car from the city at 11am. Arrived and nobody was there. Called the number at the desk and no answer. Waited an hour before deciding to go to the airport to get a car from another company. Found the company at the airport and they said they had the order but they didn't know where the pick up point was.
Had to pay almost double what kayak/dollar quoted. Had to pay an additional insurance as they didn't recognise the insurance booked on kayak/dollar.
If I didn't have a Romanian friend I believe it would have been a disastrous trip. Foreigners avoid booking here!!!