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Top 5 airlines serving Milan Malpensa to New Zealand
Scores according to KAYAK customer reviews8.7
Korean AirOverall score based on 4947 reviews
8.8Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Airline reviews
Pros: "The crew was very attentive and our seats in Prestige class were very comfortable."
Cons: "The entertainment options were meager at best."
Pros: "The crew was very attentive and our seats in Prestige class were very comfortable."
Cons: "The entertainment options were meager at best."
Pros: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Cons: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Cons: "Taking care more about suitcases customers"
Pros: "Crew amazing, very polite and helpful."
Cons: "Was great, I slept most the way"
Pros: "Services"
Cons: "No, all good"
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "The staff was extremely helpful, including bumping up our seats to the front of the plane."
Cons: "The plane was old and cramped. I was dying in there."
Pros: "Food, professional staff and crew"
Pros: "The cabin crew are the most professional and beautiful in the airline business."
Cons: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Pros: "We loved the extra leg room. Staff was execellent."
Pros: "Crews are excellent."
Cons: "Toilet floors were dirty and wet."
Pros: "It was our first international flight and everything was fine."
Pros: "Sat on the runway for 40 mins with no explanation"
Cons: "Delayed flight"
Pros: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Pros: "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
Pros: "Crew attended to my needs seriously and in a timely fashion."
Pros: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Cons: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Cons: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "The movie selections were pretty good and was enough entertainment for the long flight"
Cons: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Pros: "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
Cons: "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
Pros: "Schedule."
Cons: "Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability."
Pros: "Friendly staff"
Pros: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Cons: "Request for more movie & TV options after 18 hours of flying."
Pros: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Cons: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Pros: "Short layover, good food"
Cons: "N/A"
Pros: "The staff was friendly and helpful"
Cons: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Pros: "Clean airplane and ver polite crew."
Cons: "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
Pros: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Cons: "The only problem was the long layover"
Cons: "The seat is small"
Cons: "The seat is small"
Pros: "All services provided was excellent. Staff is well mannered"
Cons: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Pros: "First class on flights under 6 hours are short changed, not worth it."
Cons: "Chicken satay was gross"
Pros: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Pros: "Service and leg room!"
Pros: "Food was good but breakfast omelet was barely warm."
Cons: "Need more room on such a long flight. Also, more movies and TV episodes."
Pros: "Friendly service and food pretty good. Great price for value."
Cons: "Seating was changed even though i prebooked."
Pros: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Cons: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Pros: "Seat comfort, space, and service."
Cons: "Nothing was disliked on return flight"
Pros: "Leg room was good"
Cons: "Too tight beside neighboring seats"
Pros: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Cons: "The entertainment has limited choice of movies."
Pros: "I liked stewardess's kindenesses"
Cons: "food"
Pros: "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
Pros: "Love everything about the Korean Air."
Pros: "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
Cons: "the close quarters in the night."
Cons: "They should show photos of menu like ANA or JAL"
Pros: "Overall korean airline is awesome."
Cons: "Should have better selection of food"
Pros: "Attentive & very friendly& polite flight attendants"
Pros: "The Crew were very courteous, the seats were comfortable and the entertainment was adequate."
Cons: "The food was horrible for a non Asian traveller. No choice other than Korean or Far Eastern menu."
Cons: "Cabin temperature was kept warm, making sleep difficult."
I was very impressed with this airline. The plane was clean. The attendance were nice and it was a great comfortable experience. The zipper on my suitcase broke after I checked it, and they wrapped it all Thailand plastic wrap to prevent it from coming apart during the flight. When I got to Los Angeles, all of my items were safe and still in the bag. That is above and beyond!
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Cons: "Raise the cabin temperature"
Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"
Cons: "Nothing comment."
Cons: "Change the food menu, boring with the same menu"
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "Seat was very comfortable, crew was very nice,"
Cons: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Pros: "Great crew and cabin!"
Cons: "Meals were just ok"
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Cons: "Nothing."
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Cons: "Nothing"
Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Pros: "Efficient, comfortable."
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Pros: "Great set up with two seats, window and aisle"
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Cons: "Service"
Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pros: "Modern aircraft , nice crew"
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "food. schedule was on time"
Pros: "Prem econ very good. Crew very friendly."
Cons: "Nothing"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Everything great personnel"
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Cons: "My Vegan meal was terrible."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "The crew was very kind and helpful."
Cons: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pros: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Cons: "My husband reacted to the spicy beef/rice dish served for breakfast."
Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Pros: "It was convenient"
Cons: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pros: "Crew and staff were great and accommodating."
Pros: "New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ..."
Cons: "I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !"
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Cons: "Breakfast was not tasty. Options could have been better."
Pros: "The crew was wonderful, very hospitable and friendly."
Cons: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Cons: "More leg room"
Pros: "Nothing."
Cons: "Not being scammed on bag charges."
Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Cons: "Superb airline"
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "the staffs and the boarding experienve"
Pros: "Fast transit connections in Auckland, Good times for departure/arrival"
Cons: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"
Cons: "Narrow Ailes make it difficult to board."
Cons: "That is didn’t happen until the next day"
Pros: "Legroom"
Cons: "Late"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Wonderful employees"
Pros: "Entertainment options were of great variety and easy to use"
Pros: "Nothing"
Cons: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Cons: "All the staff were in the lounge meaning paid users were turned away. Upgrade denied by staff working in lounge because all staff had been allocated the business class seats. Staff should be bumped for paying airpoints members."
Pros: "Food service"
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Cons: "nothing!"
Cons: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Cons: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Cons: "Just a bit cramped"
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "Entertainment was good, crew was nice, flight was very smooth"
Cons: "Took forever to take off, but not company fault"
Pros: "everything"
Cons: "nothing"
Pros: "everything"
Cons: "Nothing"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "Everything comfy spacious seats row 8"
Cons: "Nothing"
Pros: "Everything FA even got our bags out while taxiing into gate"
Cons: "Nothing"
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Cons: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Pros: "It was s safe flight."
Cons: "I didn't feel valued and appreciated. Poor options for complementary food service."
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Pros: "Staff and the cleaninless of the plane."
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Pros: "Food is delicious"
Cons: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Pros: "Crew was excellent"
Cons: "Food could be better and please offer drinks before you serve meals like European air lines."
Pros: "Yes"
Cons: "Too much A/C, feel cold."
Pros: "Everything was great"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Food was atrocious!"
Pros: "Was the crew amazing and nice"
Pros: "Everything"
Cons: "It could be better if they serve food from Doha to Islamabad."
Pros: "Everything"
Cons: "Nothing"
Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Pros: "Super comfy seat and entertainment, plus staff super nice"
Cons: "Too long on boarding"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Cons: "They could have checked the bathrooms more often as trash bins were very full."
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Attentive"
Cons: "Nothing it was great"
Cons: "Everything !!!"
Pros: "The service was impeccable, flights on time and the transfer easy!"
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Pros: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Cons: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Pros: "The in flight entertainment was good"
Cons: "Service was not the same, flight attendants were not attentive or very accommodating. There were very rambunctious children on the flight and they did not consider everyone else by asking the parents to calm their children down instead allowed them to run up and down he aisles screaming etc"
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."
Cons: "Thank you"
Pros: "Overall OK food not all that up to the mark"
Cons: "3 out of 4 bags did not arrive even after 1 day of journey completion"
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Pros: "The plane number one is very good but the onther one to cairo is good not like the first"
Pros: "The crew was friendly"
Cons: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Quick and easy boarding and decent crew."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Pros: "Excellent service and aircraft! Top tier entertainment and food and wine."
Cons: "NADA!"
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Pros: "Service always attentive , availability of food on demand outside scheduled meals ."
Cons: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Pros: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Cons: "Everything went smoothly, I had no bad experience with this flight.."
Cons: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Pros: "airline service"
Cons: "n.a"
Pros: "The crew are friendly and polite, which mitigates the negative stuff on the right to some extent."
Cons: "It's an older plane on this route, which feels comparatively tired; it has the old lean-back seats, which are a bit less comfortable than the newer lean-back, slide-forward ones. The entertainment system is older, so you lose leg-room in aisle seats, and there is less on offer. And because the flight was completely full, you do feel very restricted (not QR's fault, but a function of narrow seats)."
Pros: "Excellent on time flights"
Cons: "Food quality was bad. We had pre-ordered Hindu Indian meals and the food was anything but Indian."
Pros: "every thing was good bout only test of kook food was not good."
Cons: "Gate change confusion unnecessary"
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Pros: "Crew & food was amazing"
Pros: "Good leg room, comfortable"
Cons: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Pros: "the seats, the window"
Cons: "fliglth to short"
Pros: "Comfort and service on boat"
Cons: "Check in and flight connection not as promised..."
Pros: "Leg room, on time boarding departure and landing, no delays, condition of the plane. Loved the outlets/ usb entries. Bathroom clean."
Cons: "To pay for wifi during international flights is unacceptable. I think this way for all airline companies. Not just Emirates. it was free for the first 2 hours, but the speed was sooooooo slow!!!"
Pros: "Zero"
Cons: "Everything was terrible except the crew was nice"
Pros: "Nothing"
Cons: "EVERYTHING"
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Cons: "Everything was excellent"
Cons: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Pros: "Loved the service. My flight was from NYC to Milan."
Cons: "There was not one thing."
Pros: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Cons: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Pros: "Everything."
Cons: "Nothing."
Pros: "Great service, good meal and outstanding entertainment channels"
Cons: "No critical comments to be offered"
Pros: "On time, entertainment good crew"
Cons: "Food was bland"
Pros: "Loved every moment!"
Cons: "Nothing!"
Cons: "Movie selection terrible."
Pros: "Flawless flight, great service, comfortable seats."
Pros: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Cons: "Inflight entertainment is a little stale. More recent movies would be great."
Pros: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Cons: "Boarding was too Long with to much security measures"
Pros: "Entertainment good and crew"
Cons: "Boarding in milan horribly disorganized."
Pros: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Cons: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
Pros: "The delay was too long and disorganized."
Pros: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Cons: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Pros: "Spacious, great entertainment selection, crew is very attentive"
Cons: "Not all seats can lean back"
Pros: "Everything"
Cons: "Nothing"
Pros: "Movie selection was good."
Cons: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Pros: "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
Cons: "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."
Pros: "Comfortable seats, comfortable flight and excellent service."
Cons: "Food."
Pros: "Great airplanes. Crew is is helpful and kind."
Pros: "Easy boarding, great service"
Cons: "I couldn't pick my own seat"
Pros: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Cons: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Pros: "Great flight from Milano to NYC. Always traveling with emirates"
Pros: "Seat comfort Free booze"
Cons: "The fat guy farting in front of me"
Pros: "Nothing."
Cons: "In my flight from Milan (MXP) to New York (JFK), I had a seat on 63C (aisle seat). A woman seating on my sided asked me to change my seat with her son who was on 74F (middle seat). I said no, because it would be a seat several rows back an in the middle. I had paid more to have the aisle seat, so it did not make any sense to change to a middle seat. However, some minutes later, an Emirates employee asked me again if I could change the seats. He created such an awkward situation, that it was impossible to do not change to the other seat. I tried to argument that he was giving me no other option, but to accept the change. In summary, I had a good seat due to the higher fee that I had paid, but I was transferred to the back in a middle seat. I thought Emirates was a serious company. As I told their employee, I do not plain to fly with them anymore."
Cons: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."
Pros: "Great airline and staff!"
Pros: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Pros: "Spacious seating."
Cons: "I wanted to sit upstairs"
Pros: "Pretty spacious for economy, clean, well-lit, easy to navigate. I really liked the windows in the cabin on this flight compared to other planes. Crew was kind. Easy to use entertainment and movies. The temperature was moderate, which means very comfortable with the blankets that were provided."
Cons: "Ordered vegetarian meal, was served vegan meal with margarine. I specifically stated that dairy was ok, and the vegan meal was not good. Boarding was a bit of a disaster, unclear and hoards of people blocking aisles and visibility. We also got in late which is very problematic."
Pros: "Best airline. Comfortable seats"
Pros: "The staff was nice, pleasant and attentive!"
Cons: "Loved everything!"
Pros: "Everything was efficient and fast. The entire staff was friendly and helpful."
Pros: "Food and staff service"
Cons: "Everything was great"
Cons: "Our flight was delayed a total of 6 hours. We were notified of the original two hour delay but we sat on the plane for hours due to plane trouble. This is in addition to the actual 8hr flight. Very unpleasant experience which is surprising for a reputable airline"
Pros: "Outstanding, professional, courteous, and highly capable staff; beautiful plane; extremely tasty food; generous beverage offerings; smooth flight, including take-off and landing. Kudos to the entire crew and to the Emirates Airline organization."
Cons: "The seats were very comfortable, but the leg room was inadequate."
Pros: "Emirates defines economy class .. No one else comes close"
Pros: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Cons: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."
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Milan Malpensa Airport - New Zealand Flights
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