Daily cleaning, installation of cabin HEPA filters on flights from Rome
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Scores according to KAYAK customer reviews
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Pros: "Clean cabin and good service"
Cons: "Not every body is doing extra miles to make customer happy"
Pros: "The crew was friendly"
Cons: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pros: "Amazing staff and service!"
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Cons: "Better food, better selection movies"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Pros: "everything in suite class"
Pros: "Service was excellent, always with a smile."
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "Flight time"
Pros: "The lunch and dinner menu was excellent"
Cons: "more bathrooms."
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "Boarding was good and the flight time was shorter than expected."
Cons: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Cons: "Delayed 2 hours behind schedule"
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "I like everything about Singapore airline service."
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "All the crews were friendly and helpful!"
Cons: "I wanted to watch Hindi movies with subtitles..."
Pros: "Finally an airline that loads from the back to the front. Makes sense to me"
Cons: "All good"
Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pros: "Like the food"
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Pros: "Staff are very friendly and good ."
Pros: "Friendly crew, efficient boarding"
Cons: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Cons: "Need to be able to upgrade with Krisflyer Miles"
Pros: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Cons: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Cons: "Extremely cramped flight in regular Economy."
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Pros: "got us there, efficient and effective crew."
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Cons: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Cons: "Better inflight entertainment"
Pros: "Crew was kind, attentive, funny, and engaging. The best."
Cons: "A warning about landing in Dubai, and being put on a bus to the terminal"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "Great customer service, great and always smiling crew, wonderful flight"
Cons: "the food options need to be more. an option with steamed rice should always be available"
Pros: "Nothing, it did not felt like an Emirates flight."
Cons: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
Pros: "The service and movie selection during the flight."
Pros: "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
Cons: "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "the people working on the plain and airport."
Cons: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Cons: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Pros: "Free upgrade given as skywards gold"
Cons: "ICE not as good as a380"
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Cons: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "the food"
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Pros: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Cons: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Pros: "Entertainment great."
Cons: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Pros: "Good collection Should provide ear plugs, eye bands etc for long journeys."
Cons: "They collect headsets too early."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Cons: "Not even sure how you got my email address!"
Pros: "love everything about Emirates!"
Pros: "Staff were great. Food was good."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Like everything"
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Cons: "Confusion with wrong menus being handed out - on 2 flights!"
"Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great."
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Pros: "A lot of food was served - much more than any flight in the USA"
Pros: "The boarding process was easy, less hassle no extra security with lot of hassle"
Cons: "The seat amenities were below average. 14 hr flight with no power outlets - was surprising"
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Pros: "The distance between the seats in economy is inhumane."
Cons: "Less single use plastic on the flight"
Cons: "Qantas is a great airline and I enjoy flying with them. I happened to have two seat mates on either side of me who took up more than their share of the seat, making my flight rather uncomfortable."
Pros: "Nice crew. Comfy seats. Fresh fruit was great!"
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Food was ok."
Cons: "More information about the ongoing delays. Cabin crew seemed aloof."
Cons: "No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!"
Pros: "Great food, great service!"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Service fantastic"
Cons: "Food was a bit ordinary but on a short flight understandable"
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Pros: "A 1950 flight from PVG-SYD and Qantas did everything well to gear it toward a restful flight."
Cons: "Not exiting from the front door after the flight while sitting in Business was slightly unpleasant."
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Cons: "American airlines dont know what passengers need to enter a country and then rebooked me on new zealand air but quantos changed that and i dont know where my bags are. Does the insurance i bought cover any if not all of these inconveniences."
Cons: "The seat space is a bit small， there is too less Chinese and Japanese movies to choose from."
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Cons: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."
Pros: "Just about everything was perfect. Friendly and most accommodating staff. Very good meals. Nice seats. Also great entertainment selections. This was our first time flying with Qantas Airline. Overall, this was the best flying experience we have had. Oher airline companies should learn from Qantas Airline!"
Cons: "Check in personal at Australia was very bad attitude and service"
Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Pros: "Handling our expenses during the delay"
Cons: "Changed our seats. We were not put next to each other. Reservations did a horrible job, could not get any information from them on my booking. The rebooking procedures were handled poorly. People with connections should have been handled separately and in a different way. Some people got rescheduled on earlier flights than we were told but did not know about it so many missed their rescheduled flights."
Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."
Pros: "You have a good airline. It was clean and everyone was friendly all communication was good EXCEPT before I got to the airport I forgot my visa and thought all I’d have to do is call Qantas and they’d advise me."
Cons: "Every time I’d call an 800 number I’d get someone in South Africa who was sooooo unhelpful. I’m sure she had her script but for heavensake all I needed to do was to go online and get a visa. And I saw someone in San Francisco at the ticket counter get a visa and yet I was told I wouldn’t be flying that night as I had forgotten to get a visa. No help at all !! I know I wasn’t the only person that ever got a visa. I was told to call my consulate. Clearly there was a simple way to get a visa and I was so freaked out until I figured it out myself. Made it so unpleasant."
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Non stop flight across the ocean was unbelievable! How can it fly so far with no stops?!! It was nice to have meals served."
Cons: "I did not like screaming babies. Perhaps I should have asked for ear plugs! Seats were cramped but staff was nice."
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "I liked everything from crew to the plane"
Cons: "floor of plane not clean full of crumbs"
Cons: "Great gluten free options! Thank you!"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Cons: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Pros: "They had free wifi!"
Cons: "Delayed Boarding and they didn't say anything."
Pros: "Qantas Launge"
Cons: "I was right by the toilets"
Pros: "Flight was full and was delayed. Food was awful this time and the service wasn't excellent. It seems like the crew were tired."
Pros: "Customer service was outstanding"
Cons: "There was no Sauvignon blanc on the wine list"
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Cons: "It was late"
Pros: "So much leg room and leaning back was great!"
Cons: "Asked the attendant for tissue more than twice and she never brought it over to me."
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Pros: "Emma on board staff was friendly and professional"
Cons: "I understand planes are late in and late to leave but the QANTAS staff just get worse at communicating and unapologetic."
Pros: "I purchased business class food was uneatble cald sandwich"
Cons: "Staff unfriendly"
Pros: "I’ve been very disappointed with the lack of cleanliness of the aircraft and the disregard of the aircraft overall. It was quite old, fair enough, but there where some missing pieces here and there that didn’t make me feel safe. The flight overall was good, British Airways crew are always very competent and professional, which is the reason why I mainly fly with BA. But this is the first time I had some concerns on the lack of safety checks especially because I travelled with my 2 years old son."
Cons: "Please see answer above. The aircraft should have been maintained."
Pros: "Crew and pilot great."
Cons: "Toilet was dirty."
Cons: "Rude staff"
Cons: "The phone number to contact BA in Italy started with 02, didn’t work with a cell phone needs a country code. The check in staff were ok, but the disability support staff in both Rome and London were EXCELLENT and the cabin crew were great."
Pros: "Seat was comfortable"
Pros: "Pilot was informing us about the reason for slight delay. Can not comment on food or entertainment ."
Cons: "British Airways introduced boarding by groups Inspite of my plea for my husband who recently undergone heart surgery he had to stand and queu until our group number was allowed to enter the plane. We have been told very firmly by taciturn lady at Fumicino Rome that this are new rules nad they are to be obeyed! compassion is not forte in our experience of British Airways."
Cons: "My daughter and I were bumped off flight. We also had problems checking in. Luckily Alitalia were able to accommodate"
Pros: "Crew was pleasant enough"
Cons: "British airways is always delayed, I never make my connection, I had to be rescheduled on the way there and on the way home"
Cons: "They even charge for water, just like Easy Jet and the low price airlines. BA doesn’t accept US credit cards online, nor do they accept cash. The simple drink service takes forever. I feel sorry for the flight attendants who have to fill out paper credit card forms if you present an American credit card. It’s like we are back in the 1970s. Ridiculous. It’s a $45/bag charge to check your bag. That’s almost double the standard $25 for American carriers. May try to avoid BA in the future."
Pros: "That there was help from the beginning to the end of the flight."
Pros: "made up some time in the air so we werent as late as we were delayed."
Cons: "No TVs!! in 2018? on a large airplane? C'mon. Old plane with no-seatback entertainment. just tiny screens many rows up, on the bulkhead. Terrible. One offering for beverages then never saw the flight crew again. Flight delayed by close to an hour. even with making up time we landed late. big issue for me due to connections."
Cons: "Left late. Was told we would still arrive on time. Sat waiting for a gate to open which took all most 45 minutes. We had 12 minutes to depart, go through security and RUN to another terminal and navigate a foreign AirPort and run onto a BA plane that we were told would not wait for the numerous passengers trying to reach the plane. And then sat for over 30 minutes on the plane while the "luggage" was being loaded. Then was told our luggage never made it to our plane. Given both flights were BA I was totally disappointed for this short-term anxiety that was unnecessary."
Pros: "flight crew was pleasant"
Cons: "Appeared that there was some inconsistencies in what was allowed to be carried-on. When I checked in, my roller-bag suitcase carry-on was not allowed to be carried on and it made me scramble at the last minute to grab items I wanted for in-flight use. The odd thing was that the flight was less than half full and there was lots of storage space. Plus a young male was allowed to board with a very large duffel bag (larger than my roller), an over-sized skate board, and a personal backpack and a pillow."
Pros: "London to Chicago on British Airways was excellent. We were late for the scheduled flight due to a connection issue - but were able to just make boarding. Luggage did not make it. Crew and service was excellent on the Airbus B380."
Pros: "On time. Nice scenery. Cordial crew. All food costs extra. Completely full. Glad it was only 2 hrs."
Cons: "All food costs extra. Seats cost money (no thanks, I’ll stand). Every seat booked, so i suspect some didn’t make it."
Pros: "I recently had a difficult time returning to Italy and the part of the journey handled by BA was excellent. They were kind and helpful."
Pros: "British Airways may be one of my favorite companies I've flown so far. Counter check-in and baggage drop off was friendly and efficient, and was absolutely the easiest I've had in my recent two week travels (where I sadly used 5 different airlines for 7 different flights), if not my overall lifetime of traveling abroad. The crew was friendly, helpful and it was easy to ask them questions. For both the price and the ease of service I would absolutely recommend them again to anyone I know."
Cons: "I flew economy, and I truly miss the days where a drink was included in seats for your flight. But that is so common on all flights of late."
Cons: "I had to purchase a cup of coffee."
Pros: "The crew on the flight was pleasant."
Cons: "The flight was over an hour late off the ground and we’d held up in the air for another 1/2 hour. Connections missed, very disappointed."
Pros: "Hillary Swank happened to be on our flight..."
Cons: "Like all of the flights we had with British Airways, it was delayed. Flight delays happen all of the time but the real issue was that there was very little information shared with us as to why, how long, etc. We ended up sitting on the tarmac for more than an hour without so much as an offer of water by the crew. When we did get into the air, it took the crew a full hour to reach all of the rows with refreshments, none of which (including water) were complimentary."
Cons: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."
Pros: "Plane was good, Seats were comfortable"
Cons: "Would only give us boarding passes to LHR, not to LAX so we had a short connection, a late plane and still had to stand in a customer service line in LHR to get boarding passes. Made the conncection but it was a long run through the airport."
Pros: "Food and service were great!"
Cons: "Babies crying, hate flying with Babies! Guy behind me kept pulling and kicking my seat, pain in the aaa!"
Cons: "I paid money when I requested seat assignment online. I’m not sure what I paid for as our seats were standard."
Cons: "I find it hard to believe that BA requires passengers to purchase basic needs like water. That was a huge disappointment."
Pros: "The food and staff were great."
Pros: "The airline attendants were very nice and helpful. I had to stow my backpack in the overhead since I was sitting in a front seat with no underseat storage. The flight attendant was very helpful in finding a storage place for me near my seat since I was unable to find a place that wasn't towards the rear of the plane. I've always enjoyed flying with British Airways. Always first class service no matter where you sit."
Cons: "I have no complaints about my flight."
Cons: "I was sat in a row with two adults and one young child that was all over? I paid full price for my seat not to share it with a family of 3."
Pros: "Switch to Qatar Airlines"
Cons: "We were delayed getting out of Rome, making our connection a little stressful."
Pros: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Cons: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."
Cons: "Crew was not helpful at the end of the flight when we had a very short turnaround time due to delay and my girlfriend had to run to catch the other flight and she has recently had hip surgery. The crew was asked 3 times for help and their response was "you will be fine". We were not fine also the security crew at Heathrow was incredibly slow and there were 3 standing around talking and one very slow very rude lady going through bags which caused us also to be delayed and have to run to catch connecting flight to SF just barely made it - totally unacceptable."
Pros: "Left late but arrived on time"
Cons: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."
Pros: "Crew was fantastic, food and drinks were of a very decent standard."
Cons: "Boarding was in a cramped corner so a bit confusing, no enetertainment at all on a (very) old plane."
Cons: "The ground crew did not give timely updates about the flight delay, which was rather stressful, considering I had a short layover in London."
Cons: "Our flight was delayed in London 3 hours while we already boarded due to a dent on a door and need of repair. B/c of this missed connecting flight in LA and your airline did not replace us with a new flight or accommodation. Had to pay for own accommodation over night and new flight thru different airline NEXT morning."
Cons: "The only flight we have ever been on of two hours or more where there was no complimentary snack or beverage service---not even coffee or water!"
Pros: "Comfortable flight. Loved the free movies!"
Cons: "We races to get to the plane from connecting flight that was late getting in. Then we sat on the plane 2+ hours duew to tire needing replaced, then the air was not working so it was terribly hot and stuffy, then the movie system was not working. Wish we could have gotten off plane during delay. Long flight to begin with, sitting for 2 extra hours was not fun. With all that being said, I am glad they took care of the issues and that our safety was first. Once we got in the air, a very good flight!"
Pros: "Hard to say after they lost my luggage, cramped space, no leg room because of electronics box under seat, then the person in front of me decided to recline all the way back on a 12 hour flight. So I lost my luggage, and had some smelly stranger practically laying on my lap for 12 hours. Talk about insult to injury!"
Cons: "They forced me to check my bag, even before I boarded the plane and said there wouldn't be any room. Then they lost my bag. Worst thing I ever did was listen to the lady at the ticketing booth! Also, the way they do boarding is a total joke. All they care about is their first class passengers. For the rest, it's a free for all! Terrible, even Southwest has more organization! Sputhwest might not have assigned seating, but they're much more organized and significantly cheaper. How do you lose someone's luggage British Airways?!?!?!!!"
Cons: "We were asked to check in our luggage as there was not sufficient space in the cabin which obviously delayed our plans of getting a train to other location from the airport after lading as we had to collect the bags etc"
Pros: "Usual BA - professional service"
Cons: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."
Cons: "I was surprised that I had to put some "crisps" on my credit card (and a bottle of water, despite being severely dehydrated for other reasons) - they can't throw a bag of peanuts our way anymore? Help a brotha out!"
Pros: "Better seats and space"
Cons: "New M&S menu, makes service too slow and the items are mediocre."
Pros: "Landed on time. Boarded via an air bridge (no bus)"
Cons: "BA have done away with food and replaced this with a packet of crisps or a biscuit and will soon be changing for food"
Cons: "I have both celiac and a mushroom allergy -- no meal option was proviided to accommodate both. Sure enough, my gluten-free meal contained mushrooms. (It's surprising to me that, since celiacs often have other food allergies/sensitivities, the meal contained a pretty common allergen.) Stuff happens sometimes, but it felt a bit as if the flight attendant felt inconvenienced by my inability to eat the meal. Also, usually disabled passengers are given the opportunity to pre-board -- the wheelchair didn't arrive until quite late, so I was one of the last people, if not the last, on the flight, something that makes getting settled a lot more difficult than when I've been allowed to pre-board. I realize that wheelchair attendants are employed by the airport, not the airline, but he gate agent seemed unconcerned about the fact that nobody had arrived to pick up wheelchair passengers despite the fact that everyone else was already boarding. Finally, the flight departed/arrived quite late, which meant that I had about 10 minutes to spend in the Heathrow Club World lounge before having to wait for a wheelcehair attendant to take me to my connecting flight."
Cons: "Our BA flight from Rome to Paris was operated by Vueling. Vueling staff in Rome lacked knowledge of whether or not our bags could be transferred properly to our BA connection and onto our home city. Our bags did not connect and arrived 2 days after we did. Vueling desks were extremely unorganized, staff were not helpful, and boarding the plane after 2 buses hauled the passengers far out onto the concourse was a nightmare. We love BA, but we will never again purchase a flight where Vueling is involved."
Pros: "The bad elements of this flight experience far outweigh anything that might have been acceptable."
Cons: "Our flight was plagued by issues which were both avoidable and unavoidable. Here is a list - * I was able to check-in online but my husband was not and kept receiving error messages (no big deal) * Upon arrival at the check-in counter, the line was incredibly long. I understand this happens but of the employees working, only 2 were checking in bags and 3 others were just standing there chatting and talking into walky talkies. * Flight from Rome to Heathrow was late for no apparent reason, landed 45 minutes prior to our connection flight. I inquired with our flight attendant about the potential to make boarding and he said they would let us know. We landed on the tarmac and had to be bussed to the terminal. Not once after we landed did the flight crew mention one word about connecting flights. Never have I had that experience in 44 years. Additionally, there was no direction regarding priority for boarding the busses. When we finally entered the terminal, an airline employee displayed a sign calling for passengers connecting on a flight to San Diego which was taking off just 10 minutes after ours to San Jose. A choice few of these folks were driven over to their boarding gate while many of us were left behind. * When we made it the recommended "Fastrack Express" the attendant informed us that we had already been cancelled out of our connecting flight to San Jose (this was 30 minutes before take off)! We were directed to go wait in line to re-book our flights. * After an hour in line we learned that the couple behind us had already been re-booked onto that evening flight to SJ, which would have been the next out. I wonder how that happens when you are further behind in line? After waiting 4.5 hours in line. We were told that and approximately 3 other convenient flights which would have been a possibility were no longer available since we had been made to wait for so long. There were no places to sit, no numbering system, we did not eat at all that day until 11pm and that was after waiting another 45 minutes to get our passports stamped and then stupid bus ride. *We were forced to miss hosting my best friend's baby shower the next morning. We were sent on an hour long bus trip to another airport in Gatwick to sleep in a hotel for 6 hours and then return bus trip back to Heathrow only to fly into an airport which is an hour away from our home as as opposed to 10 minutes. *Not once in all that time did a manager come out and let customers know the cause of the inconvenience. The window service to re-book was haughty and entitled, rather than thoughtful and efficient. I was insulted by the lack of customer service, the shoddy organization, communication and lack common sense. The only saving grace was that they booked us on a different airline for our return flight where we received decent service. We incurred extra charges due to the change in arrival location - all around failure on British Airways. Not happy at all."
Airlines flying from Rome have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rome
Masks required on board, masks provided on flights from Rome
Social distancing seating
Middle seats unavailable to book on flights from Rome
Testing for antibodies, testing for symptoms for flights from Rome
Waiving of change fees. Search flexible flights from Rome