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— New Zealand
6 Nov — 13 Nov1
Return
1 adult
Economy
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Sun 6/11
Sun 13/11
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Good to know
Low season | August |
|---|---|
High season | December |
Cheapest flight | $558 |
Average price (return flight) | $2,471 |
Good deal (return flight) | $1,638 |
Good deal one-way | $1,989 |
Best time to beat the crowds (3% less expensive on average)
Most popular time to fly (16% more expensive on average)
Flight from Honolulu to Auckland Intl
(avg. price over the last 2 weeks)
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FAQs for booking flights from Hawaii to New Zealand
Top 5 airlines serving from Hawaii to New Zealand
Scores according to KAYAK customer reviews8.7
Korean AirOverall score based on 5112 reviews
8.8Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
See earlier review.
The staff were nice. My flight was good. The one thing that I like the most is the Incheon airport which is organize and have sophisticated restrooms compared to other airports. I couldn’t elaborate much on my experience because I was too tired during my flights from Cebu back home.
Good flight good service
They let me board first because I'm a cancer patient & 75 years old. That was greatly helpful.
Pros: "The service was consistent and crew were all very respectful and did their best."
Cons: "The seats were extremely narrow, hard and uncomfortable...."
Pros: "The seat was comfortable"
Cons: "Every thing was great"
Pros: "Korean Air service was good."
Cons: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Pros: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
Cons: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
Pros: "Services from the crew and the seat are what expected being in eco-normic class."
Cons: "can upgrade or afford to go by at least business class"
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Pros: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Cons: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "The crew was great. The technology is great. I enjoyed the movies."
Cons: "I wish I had more water."
Cons: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Pros: "Excellent service and food!"
Cons: "N/A"
Pros: "Food was very good. Blankets anb pillows too"
Cons: "Poor choices of musict"
Cons: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Pros: "The cabin crew are the most professional and beautiful in the airline business."
Cons: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Pros: "Korean airlines had pleasant staff and provide good food."
Cons: "This was a 5 hour red-eye flight yet they only shut off the lights for 1 hour and served breakfast at 1AM. I would have prefered they prepared the cabin for people to sleep through the flight."
Pros: "Had a smooth flight"
Pros: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Cons: "Simple meal but a short flight."
Pros: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Cons: "My original seat assignments were not found so I lost my window seat on one flight."
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Pros: "Good is in Vietnam finish"
Pros: "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
Pros: "The entertainment system and choices were top notch!"
Cons: "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
Cons: "late departure"
Pros: "Great flight crew, speedy and efficient departure procedure"
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "Nothing."
Cons: "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
Pros: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "they are so nice and helpful"
Cons: "Very tight seating"
Pros: "Thank you very much. Im so Happy"
Pros: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Cons: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Pros: "I thought the food was exceptional"
Pros: "Outstanding customer service! We will fly Korean Air again!"
Cons: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Cons: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
Pros: "it was not crowded"
Cons: "plane is old my luggage was left behind in souel"
Pros: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Cons: "I wish they had a few more updated movies and kids movies other than that no complaints"
Pros: "They were helpful in getting us on and off the plane. My daughter spilled a drink and they quickly gave me napkins and wet towels to clean up. Also, the plane had great leg room!"
Pros: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Pros: "The flights were excellent. Hong Kong to Seoul and Seoul to Seattle. Business class lounge in Hong Kong was comfortable."
Cons: "The business class lounge in Seoul was very crowded with non-business class passengers. Not a pleasant experience."
Pros: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
Cons: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
Pros: "flight attendants were great"
Pros: "Drinks"
Cons: "Trying to sleep"
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Pros: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Pros: "Good food. Good movies. Plenty of room."
Cons: "Long flight, nothing you guys can do."
I really appreciated the check in service at Heathrow airport - amazing they checked our luggage and gave our passes through to Chch NZ. Chairs were comfortable. Good leg room. While we appreciate the lounge, they could have offered a wider range of options (a few more vegan options).
Pros: "All great, except limited entertainment and wifi was n.a."
Cons: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Pros: "Easy flight."
Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Cons: "Seats, food, entertainment"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Cons: "Nothing!"
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "Very friendly and helpful staff"
Pros: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "The entire experience is well thought out"
Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"
Pros: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Cons: "I am vegetarian so should request veg option meals"
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Pros: "Good flight. Good crew. An overall good experience"
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Cons: "Nothing negative"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Everything was ok"
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Pros: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Cons: "Cabin was too cold. I had to wear a jacket most of the flight."
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"
Pros: "Everything"
Cons: "Nothing"
Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "No complaints at all"
Pros: "Not very much"
Cons: "The crew in my area didnt like her job or passengers in general and it was obvious."
Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."
Pros: "Fantastic crew!"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Cons: "flight was seriously delayed, poor communication from staff & NZ Air app to travelers re reason for & how long delay would actually be. Shortly after we finally boarded I got a text saying our connecting flight from Christchurch to Dunedin was cancelled. So, we were flown to Christchurch & given hotel accommodations for the night, only to be flown BACK the next day to Wellington to catch a flight to Dunedin. All in all quite infuriating."
There was not enough of one option for the lunch served in Business Class. Big disappointment. Meal should be served by soliciting the choices of the passenger in order. Passenger should not have to ask for the soup and starters to get them!!! So better training.
Ground Staff in SFO were rude
Better food than the flight departing from Washington. Obviously a different catering company! Need to fire the one in DC! Crew on this flight was friendlier and better service tok
Delay 1.45 minutes
The best, Qatar Airways is incompatible
Pros: "Very organized flight , staff , etc"
Pros: "Add snacks between the males"
Cons: "Thank you"
Cons: "Heating and serving food in plastic containers."
Pros: "Crew was excellent. Really helpful people."
Cons: "Seats are so tight and close to each other."
Pros: "Flight"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "YES--best airline for sure!"
Cons: "Congratulations on achieving excellence."
Pros: "Was the crew amazing and nice"
Pros: "Everything"
Cons: "Nothing"
Pros: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Cons: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Pros: "Everything ,good service ,friendly crew affordable rates"
Cons: "Nothing"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."
Pros: "Museum of Islamic Art,"
Cons: "No"
Pros: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Cons: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"
Pros: "Service and food were excellentpA"
Cons: "Announcement volume too loud"
Pros: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Cons: "None to rant about."
Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "Too many security screenings including the airline’s itself.!!!"
Cons: "they need to do family section"
Cons: "Screaming children; not the airliners fault"
Cons: "The website is not easy to navigate."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Pros: "Completely satisfied. Excellent all the way!"
Cons: "Everything was perfect. Thank You."
Pros: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Cons: "Movie selection could have been better."
Cons: "they pot me in another flight"
Pros: "Got upgraded to Business Class :-)"
Cons: "Not much of Movies options to watch"
Pros: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Cons: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pros: "First time I got ice cream on a plane"
Cons: "Low calorie meals were horrible."
Cons: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Pros: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Cons: "No WiFi"
Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Pros: "bathrooms had liquid on the floor sloshing around from about 1 hr after take off. Flight attendants need a disposable towel to put down. Nasty bathroom are not pleasant."
Cons: "i was blessed with 3 seats in a row. Had trouble lying down because the arm rests don't go up all the way. The seat belt connectors were not recessed, so they poked me in the side. The movie selection was only so - so. See the selection from Singapore airlines if you want to see a good example. I have many food allergies - for the sweet & savory snacks, the ingredients are in Latin - like a place holder ready for when they get the real words to put there. e.g. dolorem ipsum ..."
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Cons: "Plane had no fuel so we had to wait 2 hours For it to refuel elsewhere. Then the crew ran overtime so we had to wait 3.5 hours for a new crew. From exactly where the plane had refuelled"
Pros: "New airplane. Ability to use my own device to view entertainment."
Cons: "No vegetarian hot food options."
Pros: "Great crew even for such a short flight."
Cons: "Short flight great friendly service."
Cons: "More snacks"
Pros: "Snack, cocktail, quick boarding, early landing"
Cons: "The seat is nice and wide but has a tiny upturn at the back which is uncomfortable after 2 hours."
Pros: "Comfortable seating, and no loud engines"
Cons: "perfect as is."
Pros: "Short flight."
Cons: "Boarding process was slow."
Pros: "Hawaiian Air is very well run. Just a good experience compared to the other carriers... I wish Delta and United's fleets were as clean and efficient."
Cons: "Well, we sat next to two babies. I think what Japan air is doing is right."
Pros: "The crew was nice and efficient."
Cons: "Wasn't aware that that particular airplane did not have screens for viewing. Our charging cords and headphones were in checked luggage. It made it a long flight."
Pros: "Kind crew Left late but made up time in the air"
Cons: "Very crammed seats No entertainment even though I called and asked before the flight and was told there was"
Pros: "Crew was amazing, so was check in agent."
Cons: "What would have been a great flight experience was marred by having to wait close to1 hour for bags to arrive...longer than flight time. Unacceptable!"
Cons: "Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time"
Cons: "Canceled flight, major next day flight detour!"
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Cons: "The food options were severely limited; NO vegetarian/vegan options."
Cons: "New app for entertainment"
Pros: "Everything was great."
Cons: "Nothing."
Pros: "Non stop very good"
Cons: "Served no vegetarian lunch just chicken"
Pros: "I love the energy of Hawaiian Airlines I truly feel the Aloha"
Cons: "My bag was lost ~ that's frustrating. This is an aspect of my travel, but overall my flight & experience was groovy."
Pros: "Fantastic attendants, clean, overal A+"
Cons: "Major delayed flight and only Compensation was free promo code for shitty entertainment app which doesn’t even work. Had a family emergency and needed to make a connecting flight which I missed and the flight attendant completed ignored my request to assist getting off the plane as fast as possible. My crew assistance button was on for over an hour and they completely ignore you."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "They were a lot of vacant seats. Everybody could've have their own row if they wanted to. Crew was amazing, they made the short flight go by faster with their aloha spirit and smiles."
Cons: "No complaints."
Pros: "The incoming flight was a bit late, but the crew wasted NO time getting the next passengers onboard. They were extremely efficient and I was impressed."
Cons: "No complaints"
Pros: "The crew was nice and helpful. On my flight home from Lihue one of the young men (crew member ) was extremely helpful to a young mother with a baby who was having problems with her son , I know she appreciated his kind jester in trying to take the time to talk to the little boy and assured him everything was going to be ok if he would help his mom by behaving."
Cons: "Our flight was delayed, the last two trips I have made, I had a delay , I'm glad I didn't have to catch a connecting flight."
Cons: "Poor entertainment. Poor meal servir (no vegetarian options). Old planes."
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "Service was friendly"
Cons: "Hawaiian Airlines changed our seats both to and from Lihu'e. My wife and I were traveling with another couple. We booked our flights together and chose our seats so we could sit together. On both flights we were separated. Why give the purchaser an option to pick seats if the airlines changes them with no warning? Also, the in-flight entertainment was non-existent."
Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"
Pros: "Equipment was clean and comfortable. Flight crew was extremely pleasant and willing to work the cabin price was very competitive"
Cons: "Airport terminal inLihue needs upgrades and more seating."
Cons: "The women at the gate were total bitches. Rude. Poor costumer service. And not very helpful. The main woman ( Hawaiian mix looking ) was very rude and stuck up. You need to retrain her!!! I will never book that flight ever again !!! Very disappointed. Rather go with Delta!!!"
Pros: "No food for Vegetarians have to starve for six to 7 hours flight ( Two people-2 Travellers)"
Cons: "No vegetarian food"
Pros: "The free meals were lovely"
Cons: "The complementary wine offered tasting awful. This does not reflect badly on the company I just know there is cheap wine available in bulk that is much better than what was served."
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Friendly service. Clean nice plane."
Cons: "The landing was harsh."
Pros: "The crew was friendly"
Cons: "There were no outlets to charge laptops"
Pros: "Comfortable roomy seats"
Cons: "On the return flight they charged for tv, the initial flight it was free."
Cons: "They destroyed us a new samsonite suitcase"
Pros: "Plane was fine once boarded"
Cons: "Seemed like workers didn't know what they exactly where doing got told several different things by different employees . They also had people doing some what seemened to be really Unnecessary stuff."
Pros: "I enjoyed the food service."
Cons: "The plane landed late and then we drove around the tarmac for an hour! This was frustrating"
Pros: "The crew was super nice, and the rest of the experience felt like it was designed around us being as comfortable and happy as possible."
Cons: "The security guard made me go through security twice and then pointed me in the wrong direction to the gate and made me miss my flight"
Pros: "First time I was given a free meal on a plane in decades."
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Cons: "Let me start by saying.. I never ever leave negative comments; and two, I apologize for th long winded message.. but I'm still fuming!! My husband and I both had smaller roller carry on bags traveling with us. When we approached the plane through the gate, the Hawaiian Airlines staff told us there wasn't anymore room for our bags, and that they would have to be checked. Whenever this has been done on other airlines, they always return your bag to you as soon as you get off the plane... not this time! Our bags were sent to baggage claim, and we had a connecting flight with a very short layover window! This means that we were FORCED to leave the airport area, retrieve our bags from baggage claim, go through security AGAIN and almost miss our connecting flight! I expressed to the crew immediately after we got off the plane our situation and that we were never even given an option to give them our bags as we would have never opted in for going all the way out and all the way back in to get to our connection (SO stressful!!). Make a long story short, the staff lied to us about where our bags were going, were NOT helpful when I told them that we needed our bags, and showed no concern or sympathy that we may miss out connecting flight because of their mistake. Winded, mad and extremely late.. we barely got on the connection.. NO THANKS TO THE HAWAIIAN AIRLINES STAFF! Will never fly Hawaiian again!"
Pros: "I like that we boarded on time and the flight left on time."
Pros: "The text messages on flight information updates were very nice"
Cons: "I bought 3 tickets for 5 flights counting connecting flights, all purchased at the same time. I could not access the select seats option at the time of purchase. The computer chose to seat each of the 3 persons in my party in different rows on every flight. When I checked in to print boarding passes I could access the select seat option but there was a $10 charge per seat change, per flight. Since I would need to move at least 2 people per flight to sit together that would add at least $100 to our trip costs."
Pros: "The service was excellent & what a surprise that food was good and excellent"
Cons: "Nothing"
Pros: "The crew was right-on, good job!"
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Pros: "Great flight, service, food and crew."
Cons: "The most uncomfortable experience ever! I was disturbed and/or woken up several times, during flight, by the flight attendances to place my seat in the upright position to accommodate the person sitting behind me who either wanted to drink alcoholic beverages every hour on the hour."
Pros: "great crew"
Cons: "flight delayed - but that happens..."
Cons: "The frittata and the spinach was not the best meal, but the rest seemed really good."
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."
Pros: "What was there to like!"
Cons: "That i couldn't board this flight. Duh!"
Pros: "Great crew and good was good"
Cons: "A bit of turbulence during the flight"
Pros: "NOTHING"
Cons: "We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!"
Pros: "Nothing, I pay for premium economy and can’t use the partnerships lounge—what’s the point!"
Cons: "Nothing, I pay for premium economy and can’t use the partnerships lounge—what’s the point!"
Cons: "food wasn't good"
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Pros: "Arrived alive."
Cons: "Sketchy plane. Too many speed changes. Left late."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Cons: "Delayed sat kn tarmac coming and going. Paid for window seat and did not get it."
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Pros: "Several genre and selections to choose from"
Cons: "The HBO selections were the same as 8 months ago"
Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Pros: "I like the A380 plane, the respect that the crew provide, the quality of the food, and the variety of entertainment"
Cons: "I would loike more music concerts on the entertainment system"
Pros: "Great service, easy flight."
Cons: "Entertainment system was run down and not functioning well"
Cons: "The crew was not all that friendly in my section"
Pros: "Crew was great, friendly and accommodating. Food was good for airline food"
Cons: "Seat rows are so close together that you have to pay extra for a decent amount of leg room."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Cons: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Pros: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
Pros: "on time friendly team comfy seats"
Cons: "Coach food is typically not good, but I've had a few coach experiences that were impressive. GOOD is a good rating for their good for coach."
Pros: "Getting through airport at Sydney was nice and easy, and good overall at JFK."
Cons: "LAX was not an easy navigation from terminal to terminal, as there was little info provided in flight and a serious lack of good signage or information booths at the airport."
Pros: "Staff were friendly."
Cons: "The plan was older and the seats were uncomfortable and cramped compared to other long haul flights I've been on. I paid extra to fly with Qantas because it's usually a better experience but this was poor compared to past flights. My tray table was broken and kept falling down. My boyfriend had a lot of technical issues with his TV. Boarding was done poorly as it was a bit of a free for all. And the food was very bad."
Pros: "Not many people on plane. Excellent food & staff couldn't do enough for you."
Cons: "Plane was delayed for 2 hours with little information as to what the Elat was for. Seat mechanisms in premium economy not working effectively. Water dripping from above as plane started. Things the planes need a good overhaul!"
Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."
Cons: "I asked for coffee after the first meal service but it never came."
Cons: "They did not have vegetarian food in spite of my request."
Pros: "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
Cons: "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."
Pros: "Great customer service on board the plane. Super service at check in."
Cons: "Liked everything"
Pros: "Premium Economy was a good upgrade for me, it really helped on my way to my destination so I could sleep on the flight and then start my day when we landed. The Movie & Menu selection was enjoyable. This was a good flight with an attentive and courteous crew!"
Cons: "Overall, the cabin could use some updates. Seats feel's very 1980's. The older LCD screens generate a lot of heat and wash out the picture a bit, there are better LED/OLED options for airlines on the market."
Pros: "All the good qualities are there. Check in was a breeze and very friendly handling our surfboard. However, the plane is old and needs a refurbishment, I can't believe how small the personal screens are! Whilst the crew were very friendly, always searching for a specific drink you request, but the food quality was average - I'm taking my own sandwich next time."
Pros: "Even though these are older aircraft, they have been refurbished and in the premium economy service the staff were excellent."
Cons: "The leg rest didn't go up very far."
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Pros: "I was in Seat 44C The flight crew who comprised of Elsie Fao ( excuse me if I have the name slighly incorrect ) Susan and the gentleman whose name I do not know could not have been better in their professional manner I short they were superb"
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Cons: "food was probably the worst airline food that I have ever tried to eat. Wasn't even able or wanted to eat it."
Pros: "Great check in, comfy plane, with arm rests that go fully up, even when the plane is taking off and landing."
Cons: "The lamb meatballs with couscous was the worst tasting thing I've ever eaten on a plane ever."
Pros: "I left my cell phone on my seat. When checking in for connecting flight in Sydney notified agent. He took info and gave me the number to call for lost items. The phone was returned prior to take off. Had to be retrieved from Domestic Terminal and transferred to International Terminal"
Cons: "seats are very tight on this plane food was confusing - had a $10 voucher - we didn't understand"
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