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Scores according to KAYAK customer reviews
Pros: "See previous notes."
Cons: "See previous notes."
Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Cons: "Breakfast was not tasty. Options could have been better."
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Cons: "Very nice services"
Pros: "Super easy"
Cons: "More leg room"
Pros: "Very prompt and efficient"
Cons: "Not being scammed on bag charges."
Cons: "The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?"
Pros: "The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment."
Cons: "Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible."
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "Flying on the plane with mighty KORU on the tail always gives me a buzz"
Cons: "Better meal as the meat dish was a bit cold when it arrived."
Cons: "Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount."
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Cons: "They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Cons: "Friendly and efficient"
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Cons: "Just a bit cramped"
Pros: "Everything, felt safe"
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "everythign aboht the trip was great"
Pros: "It was simply fantastic - all of it!"
Pros: "I like SkyCouch."
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "The fly was on time"
Cons: "The service very poor"
Pros: "Watching movies made flt not being go by faster"
Cons: "Not being able to just order a beer....yes, I did on screen but still was not able to buy cuz said service was closed. This after flt attendant told me to use screen to order n pay. She eventually just gave it to me after trying to do it herself unsuccessfully."
Pros: "Quick, efficient service"
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "Staff and the cleaninless of the plane."
Pros: "Everything good"
Cons: "coming back to work"
Cons: "I did not fly from Brisbane to Auckland"
Pros: "Amazing staff"
Cons: "Lost my bag"
Pros: "All flights were on time and all worked well. The booking of the flight via kayak and payment via vayama was a week long process that involved lots of calls to their customer service which couldn't help their poor website and in the process the flight price rose 3 times, so next time, I'll better book directly with Lufthansa and save some nightmares."
Cons: "Full plane, no options to spread out."
Pros: "smoothing take off and landing"
Cons: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Pros: "Amazing staff"
Cons: "Uncomfortable seats and poor entertainment systems"
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Everything was great"
Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Cons: "Nothing. Every thing was great!"
Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Pros: "YES--best airline for sure!"
Cons: "Congratulations on achieving excellence."
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Cons: "Lights did not work, so diner was guessing whats was in the tray"
Pros: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Cons: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "The crew was very friendly throughout the 7-hour flight."
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Cons: "Too long, lol"
Cons: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Pros: "Qatar airways is the best company"
Pros: "Ended up with 3 seats to myself at night."
Cons: "Entertainment touch screen difficult to operate. Screen had a blue vertical hue in middle of screen, seat 28H"
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "The leg space the reclining chair the personal tv the head rest The food"
Pros: "Entertainment was good. Food was good, I got the Hindu vegetarian. Also service from Nagpur to Doha is very convenient."
Cons: "It was mostly a good experience."
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."
Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"
Cons: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "Departed n arrived on time"
Cons: "Small old plane crow were tired I think"
Pros: "Lots of space as the flight quite quiet. Very friendly staff."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Food was good"
Cons: "The crew did not respond to call lights. No Wi-Fi on such a long flight."
Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Pros: "I was very late and the gate was closed but the staff helped me make it on time."
Cons: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
Cons: "Better inflight entertainment"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "The crew.. And the quality of the aircraft. Plus the on time departure and arrival was fantastic"
Cons: "The TV show collection was a bit of a letdown"
Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Cons: "Broken seat levers, out of order headphones"
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "Everyone was nice"
Cons: "No complaints"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Food is good . Service is good"
Cons: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Pros: "Service is generally ok. Polite and ontime flight (infact ahead of schedule."
Cons: "The entertainment system is getting old and buggy. I have sat on United's international flights now and their systems is som much simpler but fast and responsive. They should try and change it to United's."
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "They were on time and excellent service all the way. It couldn't have been better."
Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pros: "Crew was great, entertainment options expansive, food decent"
Cons: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
Pros: "Seat comfort and some cabin crew we're really kind"
Cons: "My screen was not very responsive to touch. Was challenging to navigate. I couldn't clearly hear the PA announcements"
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "travel was pleasant"
Cons: "food was not served on time. crew was not attentive. didnt respond properly"
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "Everything was excellent. Food, service,crew, and specially the seats."
Cons: "Weight limits"
Pros: "Staff were great. Food was good."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Like everything"
Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!"
Cons: "Confusion with wrong menus being handed out - on 2 flights!"
Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Pros: "Started my Movie on the Ground before takeoff"
Cons: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
Pros: "A380 is so quiet and smooth. Nice to be up the front of the plane, albeit on the lower floor in economy."
Pros: "super friendly crew making sure u had snacks and drinks ,smiling the whole time. thank.you!"
Cons: "maybe if i could hve plugged inmy own headphines but no big deal. thank you!"
Pros: "Comfortable seats and great on board hospitality"
Cons: "Boarding in Nadi international airport for Fiji airways is boarding the passengers from the back of the aircraft first which was different for me"
Pros: "Crew, food, drinks."
Cons: "More in flight entertainment options like movies to choose from."
Pros: "Pillow and blanket provided!"
Cons: "Flight attendants spoke very loudly during times when most passengers were sleeping, waking everyone around. A personal water bottle would have been nice."
Cons: "Business class is Not a business class seat On the new 737."
Cons: "I slept most of the way"
Pros: "A and A"
Pros: "Crew great. Seat was a major let down, too small."
Cons: "Just the seats really."
Cons: "Older planes are very outdated."
Pros: "Trip , food etc"
Cons: "Delays on flights"
Pros: "Pleasant, fast, and efficient process"
Cons: "Leg space cramped for my tall husband"
Pros: "Sorry the flight was cancelled"
Pros: "As above"
Cons: "Breakfast was pretty average"
Pros: "Friendly people nice plane"
Pros: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"
Pros: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Cons: "Planes seemed dated. Video equipment was in overhead bin."
Pros: "Great crew and vegetarian options for every meal!"
Cons: "No personal monitors at seats"
Pros: "The people were amazingly friendly and the airport was awesome. Really small and unique."
Cons: "Liked everything about it"
Cons: "They was a great selection but many seemed old and B-grade."
Pros: "The way we were boarded."
Cons: "Seating was uncomfortable and meals were tasteless"
Cons: "Too cold- The air con was pumping too high everyone was freezing"
Pros: "Service, space, seats and one meal was good."
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "The movie choices"
Cons: "It was freezing on the plane... Even with jackets and blankets on!"
Pros: "We got sone roomy seats it was nice"
Cons: "When I landed in LA after my trip I was sad to find that my suitcase was broken into and item bought were taken."
Pros: "As always, the crew was great. The friendliest in the sky."
Cons: "The food options were less than stellar, but still ok."
Pros: "4 seats to myself"
Cons: "Being woken up 2 hrs before landing"
Pros: "Everything was perfect - from the crew, to the plane itself, to the entertainment and blankets and seats -- delightful and easy flight!"
Pros: "Airline stays rooted in its culture. The interior, uniforms, and ambience all give way to the Fiji island culture. They also give a small pillow and blanket in every seat."
Cons: "I wish the seats were a bit wider and had more legroom. But overall the airline is on average for space and I have flown in more uncomfortable seats."
Pros: "The friendliness and helpfulness of the crew."
Cons: "That we had a window seat, but on getting to Nadi found that had been given away and we had two seats in the middle section. Not real happy about that."
Pros: "The crew and entertainment options were wonderful!"
Cons: "Seats were a little uncomfortable and the food was just okay."
Pros: "Was fine could have served more water/juice/soft drinks but overall was good"
Pros: "On time. Good people."
Cons: "Business class seat could be better"
Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."
Cons: "Same as above comment. Plus something needs to change about bringing water bottles on to the plane from Fiji airport. It's just dumb to put people on a flight for 10+ hours with no water. Not happy with this experience."
Pros: "Flight attendants were terrific, nice to be able to drink and eat with no worries after a week in Christmas Island."
Cons: "I would Jhabvala liked to have a choice of seats in a plane that was not full. Some people had a whole row while others were full."
Cons: "The plane is old and the only entertainment was a screen overhead not easy to see. Hard to keep the children occupied. A family of 4 cannot all sit together as the configuration is 3 & 3."
Pros: "The plane interior is decent & clean for the most part."
Cons: "I had to call Fiji airways 10 times and explain the situation to 10 different people, got hung up on 7 times, & no one ever called me back to resolve the issue. I ended up having to pay $100 to change a flight because of their cancellation... Flight attendants were bossy and rude. One blew a whistle at a passenger when they got up to use the bathroom after we landed."
Cons: "Also missed this flight."
Pros: "Covered by headline"
Cons: "I was not given a meal for dinner. When I asked they sheepishly looked away from me and told me that there would be a voucher when we landed. We did not get any voucher,nor did they make an announcement that they ran out of food and would not be able to feed half of the plane. I am extremely disappointed in how this was handled, as people next to me were given first class meals and I was given one piece of cheese and one cracker. In the morning for breakfast my meal almost didn't come, I had to ask for it. And when it was given to me it was already opened and messed with."
Pros: "Service was excellent."
Cons: "The entertainment consoles for the whole middle section went out and even a reboot could not correct the problem. No one with expertise to troubleshoot the problem."
Cons: "Flight was delayed 2 hours."
Pros: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Cons: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."
Pros: "The flight was relatively smooth, Fiji air had great food and complimentary wine with dinner. The airport terminal is top notch with traveller comfort of utmost importance. Very nice."
Cons: "The seats were a little cramped and the baggage policy is a bit too strict. My carry-on was overweight so i had to pay $320 pa'anga to check it...that was irritating."
Pros: "Everything was great! Looking forward to going back....possibly next May."
Cons: "Fiji Airways customer service is terrible (and has always been) from the SFO airport clerks at the counter all the way to the attendants in the plane. Theyre such a rip off but their customer service sucks!!!! TERRIBLE!!!! Dont reccomend flying with them EVER!"
Cons: "Delays, delays, delays. :("
Cons: "To actually be on it would’ve been awesome"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Roomy seat"
Pros: "Safe landing, that’s all that matters."
Cons: "The entrances by groups. I get it, I just don’t care for it."
Cons: "Lost luggage’s"
Pros: "Window seat someone was in my seat. I just found an empty seat"
Cons: "Window seat someone was in my seat. I just found an empty seat"
Pros: "AlwYs on time"
Cons: "I couldn't make my trip because of work. Therefore had to cancel but Lufthansa would not provide refund so I had a wasted ticket. Not happy"
Pros: "Attendents were very nice."
Pros: "It was quiet, staff were chearful!"
Cons: "A little cramped in the middle."
Pros: "Almost everything"
Cons: "Movie selection is dreadful. It should be called OLD Movies. I did not see anything current or remotely new."
Pros: "Simple and easy,"
Cons: "Food cheap as always and tv had to pay to use."
Cons: "Poor last time to use united"
Cons: "No reply from the airlines regarding my damaged baggage."
Cons: "My earphones jack did not work."
Pros: "La comida estuvo agradable."
Cons: "Las opciones de entretenimiento eran muy picas y pobres"
Cons: "There were several flights departing from Dallas Fort Worth and they couldn't get me on one based on weather supposedly but there's zero rain on the ground they made me pay for a hotel hundred bucks to stay in a Holiday Inn Express end it's not very quaint mind you I don't get to leave and get to my destination until 2 o'clock tomorrow afternoon"
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The updates I received on my phone for delays and change of gates was faster than the agents would/could announce."
Cons: "When workers were walking the aisle, it was hard to get their attention."
Pros: "The employees were kind, considerate and professional."
Cons: "I don't have any complaints at this time"
Pros: "Overall experience was great!"
Cons: "Snacks could have been better. Next time, I would like an entire pop instead of a small cup."
Cons: "WiFi not worth anything unless you pay."
Cons: "We went through TSA screening and weren't stopped or checked for our carry on. However when it came time to board the plane the agent stopped us, pulled us to the side and told us we couldn't board the plane because our carry on were too big. We then condensed our luggage while no one else was being stopped or asked to check their carry on for size in the bins and the agent withheld our boarding passes. We felt we were unfairly being targeted for the color of our skin and our names."
Pros: "Easy boarding"
Cons: "No TV"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Pros: "No issues staff was friendly and helpful"
Cons: "Everything went well Lloyds"
Pros: "Organized boarding"
Pros: "In today's travel world a tiny bag of pretzels reigns supreme. However, I would not constitute this as a rating element titled 'food'. This item is more of a N/A."
Cons: "Food is sandwiches or platters, for example. Since most travelers do not experience being served food on local flights these days, the selection of answers for this category should be updated to include N/A (not applicable) which is what I would've chosen. Very difficult to rate a tiny bag of pretzels 5 Stars."
Cons: "Missed connection in sfo. Had to stay overnight in sfo."
Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"
Pros: "The stewardess at the back on the plane was very friendly."
Pros: "Very good service and great pilot"
Pros: "Great people"
Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."
Cons: "Tooooo small"
Pros: "The friendly and comfortable atmosphere!"
Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"
Pros: "Easy booking.. Service with a smile.."
Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pros: "Everything was fine in anorak sense."
Cons: "Extremely turbulent and the landing was very bumpy and scary. Very windy conditions caused this but it was still a little frightening"
Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"
Cons: "Seating on this aircraft is poor at best!"
Cons: "Lack of comfortable space. :-("
Airlines flying from Arizona have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona
Masks required on board, masks provided on flights from Arizona
Social distancing seating
Middle seats unavailable to book on flights from Arizona
Testing for antibodies, testing for symptoms for flights from Arizona
Waiving of change fees. Search flexible flights from Arizona