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Pros: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"

Pros: "Everything."
Cons: "Nothing."

Pros: ":)"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "Free WiFi - was great and fast"

Pros: "My first experience in business class"

Cons: "Terrible customer service."

Pros: "Yes"
Cons: "Nothing"

Pros: "Staff were always happy and friendly"

Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"

Cons: "Our family nearly missed the trip due to delayed from Melbourne"

Pros: "Service and biz check in"

Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"

Pros: "Staff and seating"
Cons: "Paying for movies on a long trip really stingy ☹"

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "The flight was on time, staff courteous and we made good time to the destination."

Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."

Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."

Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"

Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"

Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."

Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Comfortable"

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."

Pros: "Friendly crew, timely response, food was nice"

Pros: "Cool temps in plane"

Pros: "everything"
Cons: "nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "They were great"

Pros: "Everything"
Cons: "Nothing"

Pros: "Good lleg room in the aircraft. Friendly service."

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "No complaints at all"

Pros: "It was what I expected"
Cons: "Too cramped"

Pros: ".."
Cons: "."

Cons: "Lack of leg room"

Pros: "Free drinks!"

Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"

Pros: "Excellent overall service as usual from start to finish"

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."

Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."

Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."

Cons: "Cancellled"

Pros: "Plane was close to new crew well educated and friendly left my jacket on the plane when left and they met me at baggage claim without been asked Well done NZ"

Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"

Pros: "love when they turn off the lights"
Cons: "annoying late notifications of gate changes"

Pros: "They were effective at boarding"
Cons: "My display monitor didn’t work"

Cons: "Food ran out and only one choice"

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Pros: "Staff always amazing."
Cons: "Everything was good overall."

Pros: "nothing"

Pros: "Nice new interior"

Cons: "No room for my knees - they hurt considerably afterward. The seat did not recline."

Pros: "Nothing"
Cons: "Bad experience"

Cons: "Delayed."

Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"

Cons: "No info about gate changes."

Pros: "CorteousAll"
Cons: "All was good"

Cons: "Not enough legroom"

Cons: "Too tight for legs."

Pros: "Crew quite helpful"
Cons: "Entertainment only available through personal devices No food unless purchased Quite shaky ride due to weather Worst seat (in the back close to the restroom. Restrooms were smelly)"

Pros: "Staff nice and efficient."
Cons: "No power outlets at the seats. Alaska Airlines have this and it is very important."

Pros: "crew was nice"
Cons: "I feel like airlines are becoming like used cars salesmen. High price ticket, then 25$ to check a bag, they give you direct tv as a preview and then make you pay to watch TV, pay for internet, want something other then pretzels, you have to pay for that too. Next up you will charge for our air conditioners to work which by the way they didn't. I have never been so uncomfortable on a flight in my life. Couldn't even bend down to get something under my seat because of the lack of space between rows. Also the air conditioner was extremely warm and the pressure of the air did not reach the seat. I was sticking to the chair because it was so warm. It just sucks that air travel has gone the way of every other industry that values quantity over quality."

Pros: "Fantastic service! Much obliged for everything!"

Pros: "My attendants"
Cons: "No free food"

Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Pros: "Nothing"
Cons: "Purchased ticket and it was this thing called Basic Fare Ticket???? Which means No refund, No Cancellation or Rescheduled Flights! You cannot pick your seat and will not be able to purchase a better seat even if it says available. Paid way too much and had to stay longer for my father's heart attack and lost the ticket and had to but a 1 way ticket back home and had to purchase my seat on top of all this. Over $1600 paid and still wanted $80 for my seat of choice. How Greedy."

Pros: "Same"
Cons: "Same"

Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"

Pros: "No issue and on time"

Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."

Pros: "On time"
Cons: "Boarding takes too long"

Pros: "The flight left on time and arrived early"
Cons: "The leg room was small. I'm an average height and that's not enough space for long legs."

Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."

Pros: "Crew, smooth flight"
Cons: "No entertainment -not even TV- unless you pay."

Pros: "Everything was pleasant."

Pros: "Good service good snacks."

Pros: "Nothing."
Cons: "Staff."

Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"

Pros: "On time , smooth flying, great service"

Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."

Pros: "Everything was fine."

Pros: "Got me a flight at last minute to get home."
Cons: "The overhead compartments rattled alot"

Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."

Pros: "Flight left on time."
Cons: "It was berry cold on the plane!"

Cons: "The delay and lack of communication to customers."

Pros: "On time."

Pros: "Nothing"
Cons: "Everything. United made no apologies."

Pros: "It was ok."
Cons: "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"

Pros: "Staff excellent"
Cons: "Everything else, space restrictive"

Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."

Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."

Cons: "Food selection awful"