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Pros: Food was reasonable and staff as amazing as ever.

Cons: The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology.

Pros: The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good.

Cons: No complaints!

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Great crew. Wine and cheese was nice.

Cons: Nothing. All good.

Cons: Landing was very rough and flight crew kept bumping me with food cart during sleep

Cons: Flight cancelled with no reasonable alternative. Ended up driving.

Cons: Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM.

Cons: uncomfortable seats, thin seat cushions

Pros: Nothing

Cons: Flight was canceled Costumer service was terrible Had to weigh 26 for flight to Indianapolis

Pros: Great crew and pilot

Cons: It would be great if childless flights were offered eventuall

Pros: The woman at the counter was helpful and cheerful.

Cons: The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting.

Cons: 90 minutes late, changed terminals on us right before boarding so another flight could have our plane. No leg room, crazy landing and stale pretzels.

Pros: Nothing

Cons: Flight was severely delayed, no compensation, check-in was horrible.

Pros: Great polite crew attentive to every need

Pros: Seats were roomy and comfortable.

Cons: Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off.

Pros: New screens new seats and very modern

Cons: Flight delay could’ve been shorter.

Pros: Crew always competent & professional

Cons: Boarding was chaotic

Pros: All as expected.

Cons: Crew could have been more pleasant.

Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.

Pros: Everything was great!

Cons: Nothing!

Pros: Crew entertainment

Cons: Seat cushions

Pros: Nothing

Cons: Flight was severely delayed, no compensation, check-in was horrible.

Pros: Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient

Cons: The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??

Pros: On point booking, no issues

Cons: Nothing!

Pros: Nothing

Cons: Flight was canceled Costumer service was terrible Had to weigh 26 for flight to Indianapolis

Pros: Love United’s service. Nothing to complain about.

Cons: Offered a snack. The airplane magazine mentioned them, (for a cost) but they weren’t offered for sale.

Cons: Late departure in both flight segments and finally missing baggage. Buying KLM and Air France and have odious Delta instead... Too bad to represent America.

Pros: They didn’t want to help

Cons: Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight

Pros:

Cons: The seats could have been more comfortable

Pros: Crew were great!

Pros: Their English, unlike US English, is a little hard to understand.

Pros: Kind staff, long flight but the attendant were super kind

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Cons: I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight.

Pros: This seats on this flight were very comfortable.

Cons: Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights.

Cons: I am still waiting for flight to DFW.. I

Pros: Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient

Cons: The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??

Pros: Great crew and pilot

Cons: It would be great if childless flights were offered eventuall

Pros: Crew, snacks, entertainment

Cons: Delayed:( Seats were so hard

Pros: I had really awful sinus pain on the flight and the crew was very helpful and sympathetic

Cons: The entertainment system was pretty lame (DirectTV) and of course the now-typical lack of food and beverage items for domestic flights

Cons: Not sitting for an hour on the runway with no A/C.

Pros: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.

Cons: Not switching our flights three times and not accommodating us like we had originally paid for.

Cons: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: Nothing.

Cons: Not being scammed on bag charges.

Cons: All went smoothly for this short trip. I booked several weeks ahead but still couldn’t get nonstop from STS to SAN.

Cons: Size of plane. Full plane felt a little cramped.

Pros: The crew was amazing. Very helpful to the best of their abilities.

Cons: To start off with. Next time they change the gates, all passengers should get a email. Maybe an ounce it over loud speaker in airport. So we won't miss our flight. secondly. Our flight was stuck on msp runway for 1 hour n 45 minutes before we were able to pull in to a gate to get off. No open gat

Pros: The view.

Cons: Landed early by a bit. Made to wait on runway 30 minutes before we could park at gate. Figure it out United - maybe if you worked with your airport partners better they’d help you the 1 or 2 times you’re actually early.

Pros: The seat wasn’t very comfortable

Cons: Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience.

Pros: This seats on this flight were very comfortable.

Cons: Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights.

Pros: Good seating and pleasant crew.

Cons: Board in reverse order so the back of the plane gets filled first

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Pros: Good for a sheot flight

Pros: Kind staff, long flight but the attendant were super kind

Cons: We got off an hour and a half late as there was an audio technical problem.

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

Pros: Crew were fantastic

Cons: Entertainment choices

Cons: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.