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— CHC
13 Aug — 20 Aug1
Return
1 adult
Economy
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Sat 13/8
Sat 20/8

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Top 4 airlines serving Arizona to Christchurch

Scores according to KAYAK customer reviews
8.4
Air New ZealandOverall score based on 2866 reviews
8.6Boarding
8.3Comfort
8.9Crew
8.4Entertainment
8.1Food
Airline reviews

I really appreciated the check in service at Heathrow airport - amazing they checked our luggage and gave our passes through to Chch NZ. Chairs were comfortable. Good leg room. While we appreciate the lounge, they could have offered a wider range of options (a few more vegan options).

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I really appreciated the check in service at Heathrow airport - amazing they checked our luggage and gave our passes through to Chch NZ. Chairs were comfortable. Good leg room. While we appreciate the lounge, they could have offered a wider range of options (a few more vegan options).

Pros: "All great, except limited entertainment and wifi was n.a."
Cons: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Pros: "Easy flight."
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Cons: "Seats, food, entertainment"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Cons: "Nothing!"
Cons: "Superb airline"
Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Cons: "Nothing"
Pros: "Very friendly and helpful staff"
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "The entire experience is well thought out"
Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"
Pros: "We flew premium economy which included every luxury we could desire. We could not be more satisfied."
Cons: "Nada"
Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Pros: "Good flight. Good crew. An overall good experience"
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Snacks and drinks"
Cons: "No plug in"
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Pros: "Friendly, polite helpful"
Cons: "N/A"
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"
Pros: "Everything"
Cons: "Nothing"
Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "No complaints at all"
Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."
Pros: "Fantastic crew!"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Cons: "flight was seriously delayed, poor communication from staff & NZ Air app to travelers re reason for & how long delay would actually be. Shortly after we finally boarded I got a text saying our connecting flight from Christchurch to Dunedin was cancelled. So, we were flown to Christchurch & given hotel accommodations for the night, only to be flown BACK the next day to Wellington to catch a flight to Dunedin. All in all quite infuriating."

Liked the onboard wifi and that the plane was on time. Boring snack. Absolutely hate having to sit next and close to a stranger. Wish I was rich!!

No changes needed. All good. Very smooth landing. 👍

Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "nothing"
Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."
Pros: "the flight left and arrived on time"
Cons: "The crew were lazy & rude"
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Crew were great - happy & fun. Seats 19B & C"
Pros: "New plane"
Cons: "Everything else"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Entertainment and check in staff."
Cons: "Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess"
Pros: "FLIGHT TIME"
Cons: "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Cons: "The plane required the note book to view current movie but the note book has to have the app installed before take off. It was not properly draw my attention in advance via e-mail or text messages. For such a long flight, Qantas should have a better plane to server this route. Totally disappointed."
Pros: "Direct flight from Sydney to San Francisco. Good price, on sale."
Cons: "Leg room okay unless person in front puts there seat back and then it is almost impossible to be comfortable, even if you put your seat back. Food distribution is done in mysterious ways. Movies were the same coming and going even though it was more than a month between flights."
Pros: "seats - very comfy flat bed to use on overnight flight"
Cons: "too warm, hard to sleep"
Cons: "We were booked for a connecting flight we could not possiblely have made given we had to go through customs, immigragion and baggage claim. We had to catch a later flight which was then delayed because none of the toilets worked."
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Pros: "Entertainment"
Cons: "Food"
Pros: "The service, politeness of staff, the food."
Pros: "Friendly and easy"
Cons: "I found the seat really uncomfortable. My back was hurting well before the end of the flight."
Pros: "Seat was more comfortable than I had expected."
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Great choice of entertainment. Served good food often with nice menu selection. Seats a bit tight as with all airlines. Fruit was fabulous and fresh - there were none left when I requested mine, but the flight attendant said there may be some left from other servers. Within a few minutes, she did bring one which I was thankful as I didn’t care for the other selection."
Cons: "Close seats especially when others recline, but we were lucky on this flight no one did as it wasn’t a full flight so people moved around."
Pros: "Sat in a business class seat in the upper deck and has a window seat so the “storage compartments” near the window are huge and I love having all my carryon items so available to me at all tunes. Also like the storage of inflight items on top of the compartmants during the flight."
Cons: "The upper deck 747 windows are a weird angle so looking out means you crane your neck."
Pros: "As my partner and I got on board, flight attendants greeted us with a smile. Upon deplaning, each flight attendant we passed by said "thank you" for flying Qantas to Sydney"
Cons: "My partner and I wish we could check-in on the App instead of checking in for flight on the web site via laptop"
Pros: "Hot food"
Cons: "Need 34-36" pitch minimum for long haul flights. Grumpy crew"
Cons: "The boarding and flight was delayed. It was explained why, though. Other than than everything was perfect."
Pros: "Individual usb charge port and meal"
Pros: "Felt looks after by crew"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Case was off quickly"
Cons: "No choice in seating"
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Pros: "The staff was great, the individual screens and entertainment options were great. Boarding and service was excellent. Included meal and meal options."
Cons: "Not a lot of leg room. My husband and I are both 6ft / 1.8m and on such a long flight, 13hrs it got uncomfortable"
Cons: "Delayed Boarding and they didn't say anything."
Pros: "It was a safe flight."
Cons: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Cons: "Do you really need to be provided with a meal at 11pm just after departure? A decent snack pack would be a better get, and allow people to get to sleep."
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Pros: "Excellent service from crew with adequate concern for hydration of passengers. Food was very good for airline fare."
Cons: "Seat was not very comfortable and I was able to get much sleep on the 14 hr flight"
Cons: "Delays"
Pros: "Very well organized. Crew is very friendly. Lots of little perks on the flight that many other companies don't provide."
Pros: "Good meals, friendly service. Very comfortable"
Cons: "2 hour delay"
Pros: "I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight."
Pros: "Wine and speed of service was excellent. Friendly and approachable crew."
Pros: "It was a safe and clean flight. We left BNE an hour late (due to late plane arrival form SYD) but landed on time."
Cons: "I have always been a fan of Qantas but I do not recall your food offerings to be this bad from my last flight in 2012. It is less than meh. Most passengers relied on inflight entertainment system (I preloaded my iPad Pro with what I wanted to watch). The system was down most of the flight. They finally got it back after consulting with the ground tech support and rebooting it many times. This impacted most people's experience."
Pros: "drinks offered"
Cons: "I could not sit together with my 2 sons. There were empty seats on the plane. No free food."
Pros: "The on time schedule."
Cons: "Never enough room on the plane. No leg room"
Pros: "On time, as comfortable as most for economy. good crew."
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "N/a"
Pros: "waited for us. We were late from Yuma"
Pros: "Nothing"
Cons: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
Pros: "Awesome Customer Service"
Cons: "Nothing"
Pros: "Staff was so kind and helpful."
Cons: "They ran out of a couple of the snacks, not a big problem but note worthy."
Cons: "Why are seats so small?"
Cons: "Exit row seats are too small."
Pros: "Pretty efficient for a completely full flight."
Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."
Cons: "App continued to crash. Couldnt watch movies."
Pros: "Great stews"
Cons: "Food, 1st class had granola bars. Live tv was advertised, but not available"
Pros: "Awesome Customer Service"
Cons: "Nothing"
Cons: "Nothing. Awesome Customer Service"
Pros: "The flight was probably one of the worst I've ever taken. The seats and aisles are so narrow. You had to walk side ways to get down the aisles. Very uncomfortable flight. It was so bad I had to upgrade to first class on the return flight because I just couldn't bear it again. I was not happy ."
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "Overall a very good flight"
Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Cons: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Cons: "We boarded a bit late. No big deal. Once on, however, they made us deboard because they forgot to do a security check. Oops. Flight attendants made the experience much better -- funny, enthusiastic, hard-working."
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "Easy flight"
Cons: "too tight to connection time in DFW"
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Pros: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "Staff was awesome!"
Cons: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Pros: "Planes were on time and staff was friendly"
Cons: "Nothing disliked"
Cons: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."
Cons: "Flight delayed going to and from my destination with no compensation. My bag I had to wait for it to come on the next flight and had to wait 2 hours for it."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"
Pros: "Bathroom!!"
Cons: "There were no screens by each place!!"
Pros: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
Cons: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
Cons: "Our flight was delayed due to weather, which I was fine with as I wanted to fly home in the safest conditions, and I do trust the captains decision. However, upon arrival, we were stuck on the runway for 3 hours!!!! Our flight landed at 1, we did not exit plane until 3:40. They were not curtious enough to give us accurate time frames on when we would be allowed off. They told us 40 minutes initially, obviously was a lie. We did not receive updates whatsoever. We had to stay seated the entire time with seat belts even though we were not moving!! I got up to use the restroom and was instructed to sit back down even though attendants were aware that we were not moving and were not getting off any time soon. A 2 hour flight turned into 5 hours on the plane instead so of course many passengers needed to use the restroom. Flight attendants offered no avail with extra attention, drinks, snacks or even by allowing fussy babies to be strolled down the aisle as the aircraft was completely still until the last 3-5 minutes when we FINALLY pulled to a terminal. We had to have a terminal when southwest would have gladly brought stairs to our flight so we could at least wait inside a less compact space, such as the airport, for luggage. I know of many people on our flight who missed connecting flights, which I'm sure AA did nothing to accommodate. By the end of it all, my family member who originally was going to pick us up from airport went home as he waited over 3 hours for me to get off the plane. I had to pay a taxi cab to bring me home and did not make it home until 6am when it was all said and done. To add insult to injury, the flight attendants did not even thank us for our patience or have the decency to address said issue. Never flying AA again."
Pros: "Nothing"
Cons: "Being contacted even though reservation was cancelled the day it was made months ago. Caused unnecessary stress that I needed to call Airline to confirm cancellation."
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "I was in group 2"
Cons: "Nothing"
Pros: "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
Cons: "See the pro section it won't let me copy and paste into the con section."
Pros: "See above."
Cons: "See above."
Pros: "This is what every flight should be like."
Cons: "Pretzels was only free snack."
Pros: "Window seat"
Cons: "Unorganized boarding. Not a smooth flight. Landing was questionable."
Pros: "Lovely staff, new plane, great entertainment options"
Pros: "I booked an aisle seat and they did not honour it at checking"
Cons: "Everything."
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "There was a problem with the aircraft in the middle of boarding, so the gate agent delayed boarding so that we wouldn't have to stay in the cold."
Cons: "Plane was tight. Over an hour late. Bags didn't arrive."
Pros: "Great crew"
Cons: "How late the flight was but they gave us a coupon to make up for it"
Pros: "Crew was friendly."
Cons: "It was incredibly cramped on the plane. Also, despite our ticket saying boarding starting at 2:05, we got there at 2:08 and were among the last people on the plane so there was no room for our luggage."
Pros: "Worst seats of any airline"
Cons: "Worst seats of any airline"
Cons: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Pros: "Prompt boarding"
Cons: "Timing of flight from Phoenix"
Pros: "Boarding was OK."
Cons: "Very uncomfortable generally. No water on the plane. Cold coffee and tea. Just a bad experience."
Pros: "the hostesses were friendly. safe flight"
Cons: "they always start at first class with drinks and food , by the time they reach further back your flight is half over, can they not do one cart from front and one from back. I realize we were not in first class but please don't ignore us"
Pros: "We did finally get to our destination."
Cons: "Late flights, missed connection, no ground service"
Cons: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Cons: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."
Cons: "It’s Rouge. ‘Nuff said."
Pros: "The pilot made the flight a fast time. The airfare was a good price."
Cons: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"
Pros: "Airport security was great and the airport pane was clean with a great crew!"
Cons: "Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available"
Pros: "55 minutes before flight, after getting boarding pass they refused to accept baggage. Had to overnight at my expense."
Cons: "Entertainment system didn't work, but only at my seat, after rebooting from electrical problem."
Pros: "Got a seat. Made it on the flight."
Cons: "My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member)."
Pros: "Every thing"
Pros: "Everything"
Cons: "Nothing"
Pros: "The crew was fairly friendly. A glass of beverage was offered and water was offered a couple more times."
Cons: "Mddle seat is never fun and is one of my dislikes but I didn't hate it. The choice to opt out of the rating of the food and entertainment is not an option on this survey therefore I give 3 stars because they were only available for purchase and I did not purchase any."
Pros: "Didn't like much about this flight. Only benefit was the price and I wish I would have paid more to fly with someone else."
Cons: "Flew Air Canada to the east coast for a vacation. They lost my bag on the way over. Understandable. Things happen. I reported it missing at the airport. My vacation has come and gone and still no bag. Here we are 9 days later and no update or anything. Their baggage center is a NIGHTMARE. I wait on hold for over an hour each time only to be greeted by someone who couldn't care less about my issues. Every person has told me something different. It is beyond frustrating. Highly doubt I will ever see that bag again."
Pros: "Excellent service, good food, business class on the 787 is very nice."
Cons: "Nothing"
Pros: "The overall process was painless and the flight was cheap"
Cons: "Seats were very close to the seat in front of you. If you're over 6 foot 1 inch don't fly with them."
Pros: "Pleasant crew"
Cons: "No leg room, very uncomfortable"
Pros: "Friendly crew. Comfortable seats with enough leg room."
Cons: "Cold air blowing on our seats that apparently could not be turned off - we asked twice. Very crowded in terminal with several flights boarding at same time, didnt know when we were being called up and didnt know which line to be in- very confusing"
Pros: "Plane was clean and entertainment was great. Crew was good."
Cons: "Boarding process has more than 50 people in line to attend all flights and I almost loose mine. Need to run to the gate because of lack of organization."
Pros: "Seats very hard to sit in for 5 hrs."
Pros: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Cons: "We were crammed in with no room to move. no way to get comfortable. Seats not comfortable. Very tight space and not pleasant."
Pros: "Staff were courteous. No problem there."
Cons: "The plane was old and there was little leg room. Should retire it."
Pros: "Good price for flight ticket"
Cons: "Food"
Pros: "Everything went well with this trip home, the service was helpful, knowledgeable and friendly. A real improvement from earlier Air Canada flights. Flights left on time, a bonus."
Pros: "Im not impressed with air canada. Every time I fly with them there is ALWAYS a delay. I understand that they cant help weather. But when your flight gets delayed over an hour due to their own computer system failing on the way to newyork and to not be compinsated at all its not acceptable. Even on my way home from newyork we were supose to board at 7:55pm and ended up boarding at 9:40pm. they decided to pick and choose people to be boarded on the earlier flight that was right before mine. Not at all fair. I used my whole 30 minutes free wifi (that cuts in and out constantly)before we found out about the delay then I was left with nothing. Not cool when you cant contact anyone. Also REALLY ANNOYING. and the staff are rude if you ask them anything. Then on the plane i wasted 5 bucks trying to buy wifi since you guys dont even have it on your planes for free like delta does. Even then you pay for the worst wifi on the planet where your messages take a half hour to go through and over my whole hour and 10 minute flight i had 3 messages because of your horrible gogo wifi. Waste of money. Overall this whole air canada experience made me want to rip my hair out and stressed me out to the point that I dont want to fly again. I will more then likely not fly with you guys if it can be avoided"
Pros: "Good flight everything was pleasant but..."
Cons: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."
Pros: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Pros: "Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards."
Pros: "Everything was good, that day was to much therbulans. Thank you air Canada"
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Pros: "Nothing specific"
Cons: "Old plane, broken headphone jack, ignorant cew"
Cons: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
Pros: "Smooth flight,and all the rest was okay."
Cons: "My seat was damaged and it was hard on my neck,unable to rest it as the top part was jutting out."
Pros: "at least a packet of crisps with your drinks of juice and water"
Cons: "no movies and music-earphones"
Pros: "The pilot got us through some pretty heavy turbulence. Good job!"
Cons: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
Cons: "ROWS OF SEATS ARE SO TIGHT, TOO TIGHT"
Pros: "The food was excellent and the seats were very comfortable. I also loved the blanket and slippers. Service was top notch!"
Cons: "Nothing. It was an excellent experience."
Cons: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"
Pros: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Cons: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."

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29/10Sat
2 stopsAmerican Airlines
27h 25mPHX-CHC
12/11Sat
2 stopsAmerican Airlines
29h 08mCHC-PHX
$2,478
4/10Tue
2 stopsQantas Airways
36h 05mPHX-CHC
15/3Wed
2 stopsQantas Airways
27h 55mCHC-PHX
$2,700
4/10Tue
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26h 31mPHX-CHC
15/3Wed
3 stopsMultiple Airlines
25h 22mCHC-PHX
$3,093
27/10Thu
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23h 54mPHX-CHC
10/11Thu
2 stopsAir New Zealand
22h 43mCHC-PHX
$4,717
29/10Sat
2 stopsQantas Airways
27h 25mPHX-CHC
12/11Sat
3 stopsQantas Airways
74h 12mCHC-PHX
$5,150
27/10Thu
2 stopsMultiple Airlines
35h 01mPHX-CHC
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31h 09mCHC-PHX
$7,557
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24h 45mPHX-CHC
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35h 25mPHX-CHC
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53h 33mCHC-PHX
$12,791
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$12,948
4/1Wed
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24h 45mPHX-CHC
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25h 35mCHC-PHX
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54h 20mPHX-CHC
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3 stopsMultiple Airlines
47h 17mCHC-PHX
$23,160
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37h 23mCHC-PHX
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Flights to Christchurch

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Christchurch (CHC)New Zealand

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Christchurch - Arizona

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