Book Payless hire cars in Philadelphia

Reviews for Payless in Philadelphia

Recent reviews

Traveller rating

Wonderful

25

Very Good

7

Good

7

Okay

10

Fair

6

Mediocre

0

Poor

52

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car was cleansaid they would

car availablecustomer service

get the carfriendly staff

car smelledeven though

2.0

I booked to pick up and return a car at Phildelphia Airport (PHL). Got on the shuttle, took us to the off-site location, Agent told me I was at the wrong location, the office I booked at was 45 minutes away. This was unacceptable She also said that she would change the reservation to accomodate the error but that she could not as she had no cars available. I had to return to the airport and find another rental company. I paid twice, once for a car that I could not use, and told that, even though this is no fault of my own, there will be no refund.Reviewed 23 May 2023

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6.0

Pick up and drop off was nightmare had to call to get shuttle on pick up and drop off waited for almost 40 minutes for shuttle leave the rental depot to bring to airport almost missed flight. Needs to have a more frequent shuttle or workers drive customers in the rentals.Reviewed 11 May 2023

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4.0

It took FIVE phone calls and 40 min. of waiting to get a pick up shuttle bus. The driver behaved as if it all was my fault. The receptionist Susan was nice but was on the phone with her personal affairs while giving me the car keys and the paperwork. At the time of pick up I was charged right away (not credit card hold) TWICE of the agreed upon amount. Can't wait to see how soon I'll get the refund. The directions for the after hours car drop off were wrong and the place itself was in the middle of nowhere - I had a real hard time finding it. Not a pleasant thing at 4AM fearing to miss the flight. Not a "user friendly" car rental.Reviewed 28 Mar 2023

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2.0

Employees are rude and not helpful. Car was dirty not working and had bugs in it. Last time ever doing business with these people.Reviewed 20 Mar 2023

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2.0

I called the day before to confirm and was assured that I would be able to pick up my rental when my 8:00 pm flight landed. When I landed the next evening, I was unable to reach the rental company and given inaccurate information from the 1-800 customer service number to board another companies shuttle that would drop me off at the car rental location. The driver informed me that the company I was trying to get to closes at 6:00 pm daily. She asked if she could take me to her agency to rent a car. My original rental car was $133.00 the replacement rental car was $395.00. I am currently in dispute to have my original rental charge refunded.Reviewed 19 Mar 2023

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10.0

Very friendly staff. The whole process was flawless. I will certainly use them again.Reviewed 9 Mar 2023

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2.0

I paid for the car, but they didn’t give it to me and didn’t return the moneyReviewed 13 Feb 2023

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10.0

Payless was wonderful. The counter experience was quick and thorough. The shuttle service was timely. Steve the shuttle driver was the definition of customer service.Reviewed 30 Jan 2023

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2.0

NEVER rent from this company. It claims it's "at the airport" but it's not. They have one shuttle. It took an hour and 45 minutes to get picked up, despite calling every 20 minutes and being assured "he's on the way, he'll be there in a couple minutes." When the shuttle did finally come through I nearly had to step into traffic to get the man to stop, he had zero intention of picking up passengers. When I finally got to the rental car depot the woman at the counter was shocked I was the only one on the shuttle, since they had received over 20 calls and no one was getting picked up. They do not have 24 hour drop-off, so if you are flying out in the morning you have to go to some other random car lot and leave the keys in the glovebox and email a picture to a random gmail account and hope for the best. 2 days later, still no receipt. Unless you enjoy terrible customer service, waiting for 2 hours for a shuttle, and playing human frogger then avoid this company at all costs!Reviewed 18 Nov 2022

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10.0

Office is pretty dingyReviewed 10 Nov 2022

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8.0

The customer service was very friendly. We especially liked our airport shuttle driver when we returned our vehicle. He was very nice and attentive. The only negative was that our car reeked of marijuana. The smell lasted for a few days.Reviewed 20 Oct 2022

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8.0

Rental was 107 but all added fees brought the cost to 180 over 80% in hidden fees. Description said KIa soul or similar not sure that a compact car is the same as a compact suv. Would have liked to sit higher.Reviewed 18 Oct 2022

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• What is the most popular car hire from Payless in Philadelphia?

  Economy (Kia Rio or similar) is the most frequently booked car hire type from Payless in Philadelphia.

• How many car hire locations does Payless have in Philadelphia?

  Payless has 2 hire locations in Philadelphia. Take a look at our Payless hire location map to find the best car hire near you.

• Does Payless have a car hire location at the airport: Philadelphia airport (PHL)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

  Yes