Guest reviews
Overall rating
7.1
Good
Based on 2,903 reviews
Cleanliness
7.4
Comfort
7.3
Pick-up/Drop-off
6.6
Value for money
6.8
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
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great car
car was great
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friendly staff
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great experience
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4.8
Cons: Didn’t know it’s NOT at the airport. Wait for shuttle for long long time
review from
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7.6
Pros: everything was good with the car and the service
Cons: I rented the car for $17.47 and added the $11.00 insurance (total $28.47) which you charged me but then the Insurance company also charged me $11.00 , so I was charged twice for the Insurance. Who will give me the $11 back, everyone blames the other one and I think the buck stops here
review from
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9.6
Pros: Most employees were so incredibly friendly and helpful. Shuttle driver (Tyrone?) was a particularly nice guy.
Cons: Only the counter person when we picked up our car wasn’t as friendly. She was efficient and pleasant enough, but stood out because when wasn’t as friendly as her co-workers.
review from
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3.6
Pros: My sales clerk was nice and friendly
Cons: I had a one day (24 hrs) rental in a part of the country with numerous toll roads. I asked for the prepaid EZPASS as part of my rental. However, they charged me for TWO days on the EZPASS, claiming that even though I was only renting the car for 24 hrs, the fact that those hours were spread over two days counted as a second day of rental for the EZPASS. Total b.s....
review from
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5.2
Pros: Nothing
Cons: Counter staff seemed uninterested at best. Gave no instructions or directions for return. Very difficult to return car.
review from
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4.8
Pros: The woman who helped us was extremely kind, patient, apologetic and accommodating.
Cons: We waited for almost 2 hours because there was only 1 person working for the first hour we were there and there was a huge line. It was ridiculous. The managers set these employees up to fail. People were so rude to them because the wait was so ridiculous. Regardless, they stayed calm and patient.
review from
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3.6
Pros: Staff was totally disorganized and unprofessional. Took a very long time to provide the car.
Cons: A better customer service training and a better company policy in handling of rentals
review from
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2.0
Pros: Nothing. Overall worst car rental experience ever!
Cons: To start it took over 40 minutes for a Thrifty van to pick us up at the Philly airport. The staff at the Philly airport were AWFUL! They were all so slow, lethargic, uncaring, unhelpful, disorganized and made many mistakes. AWFUL!!! We waited over an hour to get a car. EZPass we paid did not wor
review from
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3.6
Pros: I appreciated that we got a discount as an apology but the fact that we needed one at all was not great.
Cons: We reserved a 7 passenger car. Waited 1.5hrs in line to then be told the car was "on its way". 30min later they finally told us they don't have 7 passenger cars available. What was the point of reserving one? And why lie about it being on the way?
review from
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5.2
Pros: Staff was understanding and apologetic.
Cons: I waited 90 minutes for my car. My bill was higher than originally expected.
review from
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4.8
Pros: Car was good. Clean and comfortable.
Cons: Took 45 minutes to be picked up at airport. Shuttle driver was terrible. Rude, unprofessional, and unsafe. My 11 year old and 7 year old were in tears because they were frightened for their safety. Submitted a complaint to Thrifty, but no response yet.
review from
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5.2
Pros: Yes
Cons: Was not told drop off in NY had moved.
review from
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4.8
Cons: Didn’t know it’s NOT at the airport. Wait for shuttle for long long time
review from
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3.6
Pros: My sales clerk was nice and friendly
Cons: I had a one day (24 hrs) rental in a part of the country with numerous toll roads. I asked for the prepaid EZPASS as part of my rental. However, they charged me for TWO days on the EZPASS, claiming that even though I was only renting the car for 24 hrs, the fact that those hours were spread over two days counted as a second day of rental for the EZPASS. Total b.s....
review from
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5.2
Pros: Nothing
Cons: Counter staff seemed uninterested at best. Gave no instructions or directions for return. Very difficult to return car.
review from
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4.8
Pros: The woman who helped us was extremely kind, patient, apologetic and accommodating.
Cons: We waited for almost 2 hours because there was only 1 person working for the first hour we were there and there was a huge line. It was ridiculous. The managers set these employees up to fail. People were so rude to them because the wait was so ridiculous. Regardless, they stayed calm and patient.
review from
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3.6
Pros: Staff was totally disorganized and unprofessional. Took a very long time to provide the car.
Cons: A better customer service training and a better company policy in handling of rentals
review from
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2.0
Pros: Nothing. Overall worst car rental experience ever!
Cons: To start it took over 40 minutes for a Thrifty van to pick us up at the Philly airport. The staff at the Philly airport were AWFUL! They were all so slow, lethargic, uncaring, unhelpful, disorganized and made many mistakes. AWFUL!!! We waited over an hour to get a car. EZPass we paid did not wor
review from
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3.6
Pros: I appreciated that we got a discount as an apology but the fact that we needed one at all was not great.
Cons: We reserved a 7 passenger car. Waited 1.5hrs in line to then be told the car was "on its way". 30min later they finally told us they don't have 7 passenger cars available. What was the point of reserving one? And why lie about it being on the way?
review from
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5.2
Pros: Staff was understanding and apologetic.
Cons: I waited 90 minutes for my car. My bill was higher than originally expected.
review from
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4.8
Pros: Car was good. Clean and comfortable.
Cons: Took 45 minutes to be picked up at airport. Shuttle driver was terrible. Rude, unprofessional, and unsafe. My 11 year old and 7 year old were in tears because they were frightened for their safety. Submitted a complaint to Thrifty, but no response yet.
review from
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5.2
Pros: Yes
Cons: Was not told drop off in NY had moved.
review from
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Where can I find Thrifty hire cars in Philadelphia?
7500 Holstein Ave, Thrifty car rentals
Address
7500 Holstein AveHours
| Monday | 00:00 - 00:30 05:00 - 23:59 |
| Tuesday | 00:00 - 00:30 05:00 - 23:59 |
| Wednesday | 00:00 - 00:30 05:00 - 23:59 |
| Thursday | 00:00 - 00:30 05:00 - 23:59 |
| Friday | 00:00 - 00:30 05:00 - 23:59 |
| Saturday | 00:00 - 00:30 05:00 - 23:59 |
| Sunday | 00:00 - 00:30 05:00 - 23:59 |
Phone
+1 877 283 0898FAQs about renting a car from Thrifty in Philadelphia
What is the most popular car hire from Thrifty in Philadelphia?
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Thrifty in Philadelphia.
How many car hire locations does Thrifty have in Philadelphia?
Thrifty has 1 car hire location in Philadelphia. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Philadelphia airport (PHL)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Philadelphia airport (PHL)?
Yes
