Guest reviews
Overall rating
8.1
Excellent
Based on 37 reviews
Cleanliness
8.1
Comfort
8.1
Pick-up/Drop-off
8.3
Value for money
7.8
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Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
9
2
0
0
3
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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10.0
Pros: Everything was super easy! Keep up!!
review from
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10.0
Pros: Absolutely friendly experience. I love the discount opportunities. Picking up car so fast!!! Love it!
Cons: Perfect experience as always. We will pay more for Emerald aisle experience.
review from
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2.0
No car available
Cons: I reserved a car only to be told that there were none available once I was already on my way to pick it up.
review from
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2.0
Rental Truck Bed Too Small
Pros: The purpose of the rental was to haul a new mattress. It would not fit in the tiny bed. The next size up in pick up truck would have doubled the price. The person working the counter was less than enthusiastic.
review from
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10.0
Pros: My flight to PHL was late Fri evening and 30th Street Station National office was closed. However, the agent who I called to re-book for the next morning was outstanding, She looked up my old preferred customer (or whatever) number and got me a better deal.Then the next morning at the desk I asked about upgrading to a larger vehicle and the agent gave it me at no increase in cost. Reasons to come back to National.
Cons: Car hadn't been washed.
review from
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10.0
Easy transaction and friendly staff
Pros: We had multiple travel delays due to flying standby, but even after our late arrival, we had a car ready for us and we're helped promptly when we arrived.
Cons: 30th street station can be difficult to navigate, but patience and close attention to signage helps.
review from
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9.6
Good rental
Pros: Easy pick up (except we couldn't figure out how to get in the facility at first since the entrance had a sign saying "car return" when we wanted to pick up a car). The people at the pick up at PHL were very polite, helpful, and friendly.
review from
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10.0
National Car Rental is an AMAZING company to work with!
Pros: From the first click on-line, to being greeted at the reception desk to sign-in at the National counter to pick up the rental car....just incredible. Everyone on the National team was top notch in their attention to details, and their customer service: stellar, truly. To the attendant who finalized our transaction paperwork, to the team member who escorted us to our rental car...simply amazing. We were struck by National's competence and we vowed to never use any other service except the best: National. A model company that all others should be measured by...exemplary in every aspect.
review from
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10.0
Pros: The pricing was spectacular and the car was good on gas.
Cons: The interior of the car was not cleaned properly before I picked it up.
review from
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10.0
My National car rental review
Pros: I had a very nice town and country minivan. It was very comfortable and a smooth ride. It also was good on gas
Cons: I didn't like how Kayak offers the insurance which really is misleading as far the coverage. I could have saved my $36 . Other than that everything else was nice
review from
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8.0
Cons: Location at Philly airport was extremely low on any available vehicles... had to wait 30 minutes for an appropriate vehicle. Was told that this was due to summer seasonal demand.
review from
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2.0
Cars Were Smelly Or Unusable/Counter Person Had an
Cons: My Chrysler 200 had a stain on the driver's seat and the interior smelled. The first car offered was a Nissan that someone had sprayed the gages on the dash with something that had dried and couldn't come off, making them unreadable. The woman at the counter gave me an attitude when she couldn't understand my email address. Never again National Car Rental!
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Where can I find National hire cars in Philadelphia?
Top tips for renting a car from National in Philadelphia
- Economy car hires from National in Philadelphia are around 5% cheaper than other car types, on average
FAQs about renting a car from National in Philadelphia
What is the most popular car hire from National in Philadelphia?
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Does National have a car hire location at the airport: Philadelphia airport (PHL)?
Does National offer shuttle or airport pick-up services from Philadelphia airport (PHL)?
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