Pros: Everything was super easy! Keep up!!
Pros: Absolutely friendly experience. I love the discount opportunities. Picking up car so fast!!! Love it!
Cons: Perfect experience as always. We will pay more for Emerald aisle experience.
No car available
Cons: I reserved a car only to be told that there were none available once I was already on my way to pick it up.
Rental Truck Bed Too Small
Pros: The purpose of the rental was to haul a new mattress. It would not fit in the tiny bed. The next size up in pick up truck would have doubled the price. The person working the counter was less than enthusiastic.
Pros: My flight to PHL was late Fri evening and 30th Street Station National office was closed. However, the agent who I called to re-book for the next morning was outstanding, She looked up my old preferred customer (or whatever) number and got me a better deal.Then the next morning at the desk I asked about upgrading to a larger vehicle and the agent gave it me at no increase in cost.
Reasons to come back to National.
Cons: Car hadn't been washed.
Easy transaction and friendly staff
Pros: We had multiple travel delays due to flying standby, but even after our late arrival, we had a car ready for us and we're helped promptly when we arrived.
Cons: 30th street station can be difficult to navigate, but patience and close attention to signage helps.
Pros: Easy pick up (except we couldn't figure out how to get in the facility at first since the entrance had a sign saying "car return" when we wanted to pick up a car). The people at the pick up at PHL were very polite, helpful, and friendly.
National Car Rental is an AMAZING company to work with!
Pros: From the first click on-line, to being greeted at the reception desk to sign-in at the National counter to pick up the rental car....just incredible. Everyone on the National team was top notch in their attention to details, and their customer service: stellar, truly. To the attendant who finalized our transaction paperwork, to the team member who escorted us to our rental car...simply amazing. We were struck by National's competence and we vowed to never use any other service except the best: National. A model company that all others should be measured by...exemplary in every aspect.
Pros: The pricing was spectacular and the car was good on gas.
Cons: The interior of the car was not cleaned properly before I picked it up.
My National car rental review
Pros: I had a very nice town and country minivan. It was very comfortable and a smooth ride. It also was good on gas
Cons: I didn't like how Kayak offers the insurance which really is misleading as far the coverage. I could have saved my $36 . Other than that everything else was nice
Cons: Location at Philly airport was extremely low on any available vehicles... had to wait 30 minutes for an appropriate vehicle. Was told that this was due to summer seasonal demand.
Cars Were Smelly Or Unusable/Counter Person Had an
Cons: My Chrysler 200 had a stain on the driver's seat and the interior smelled. The first car offered was a Nissan that someone had sprayed the gages on the dash with something that had dried and couldn't come off, making them unreadable. The woman at the counter gave me an attitude when she couldn't understand my email address. Never again National Car Rental!
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from National in Philadelphia.
National has 2 car hire locations in Philadelphia. Take a look at our National hire location map to find the best car hires near you.