Guest reviews
Overall rating
8.0
Excellent
Based on 899 reviews
Cleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
8.4
Value for money
7.8
Pros
"Nice car, friendly desk clerk."
(in 363 reviews)
"Very patient, helpful staff."
(in 150 reviews)
"Car was in great condition."
(in 344 reviews)
Cons
"Car promised, no cars available!"
(in 25 reviews)
"would not accept my credit card coverage."
(in 14 reviews)
"Car promised, no cars available!"
(in 176 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
pick up and drop
car was clean
car available
great car
great service
car was great
great experience
friendly staff
car insurance
great price
drop off the car
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10.0
Pros: Absolutely friendly experience. I love the discount opportunities. Picking up car so fast!!! Love it!
Cons: Perfect experience as always. We will pay more for Emerald aisle experience.
review from
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2.0
No car available
Cons: I reserved a car only to be told that there were none available once I was already on my way to pick it up.
review from
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2.0
Rental Truck Bed Too Small
Pros: The purpose of the rental was to haul a new mattress. It would not fit in the tiny bed. The next size up in pick up truck would have doubled the price. The person working the counter was less than enthusiastic.
review from
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10.0
Pros: My flight to PHL was late Fri evening and 30th Street Station National office was closed. However, the agent who I called to re-book for the next morning was outstanding, She looked up my old preferred customer (or whatever) number and got me a better deal.Then the next morning at the desk I asked about upgrading to a larger vehicle and the agent gave it me at no increase in cost. Reasons to come back to National.
Cons: Car hadn't been washed.
review from
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10.0
Easy transaction and friendly staff
Pros: We had multiple travel delays due to flying standby, but even after our late arrival, we had a car ready for us and we're helped promptly when we arrived.
Cons: 30th street station can be difficult to navigate, but patience and close attention to signage helps.
review from
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9.6
Good rental
Pros: Easy pick up (except we couldn't figure out how to get in the facility at first since the entrance had a sign saying "car return" when we wanted to pick up a car). The people at the pick up at PHL were very polite, helpful, and friendly.
review from
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10.0
National Car Rental is an AMAZING company to work with!
Pros: From the first click on-line, to being greeted at the reception desk to sign-in at the National counter to pick up the rental car....just incredible. Everyone on the National team was top notch in their attention to details, and their customer service: stellar, truly. To the attendant who finalized our transaction paperwork, to the team member who escorted us to our rental car...simply amazing. We were struck by National's competence and we vowed to never use any other service except the best: National. A model company that all others should be measured by...exemplary in every aspect.
review from
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10.0
Pros: The pricing was spectacular and the car was good on gas.
Cons: The interior of the car was not cleaned properly before I picked it up.
review from
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10.0
My National car rental review
Pros: I had a very nice town and country minivan. It was very comfortable and a smooth ride. It also was good on gas
Cons: I didn't like how Kayak offers the insurance which really is misleading as far the coverage. I could have saved my $36 . Other than that everything else was nice
review from
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8.0
Cons: Location at Philly airport was extremely low on any available vehicles... had to wait 30 minutes for an appropriate vehicle. Was told that this was due to summer seasonal demand.
review from
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2.0
Cars Were Smelly Or Unusable/Counter Person Had an
Cons: My Chrysler 200 had a stain on the driver's seat and the interior smelled. The first car offered was a Nissan that someone had sprayed the gages on the dash with something that had dried and couldn't come off, making them unreadable. The woman at the counter gave me an attitude when she couldn't understand my email address. Never again National Car Rental!
review from
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9.2
Smooth and friendly rental at 30th Street station
Pros: I opted for National because I could do an after-hours return on a Saturday evening before I caught a train. The man who handled my check-in gave top-notch customer service -- he gave me clear directions, answered my questions, and offered me a bottle of water on a hot July day. I loved the free upgrade! The return could not have been easier or more convenient.
Cons: I will ask for a nonsmoking car next time.
review from
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10.0
Pros: Absolutely friendly experience. I love the discount opportunities. Picking up car so fast!!! Love it!
Cons: Perfect experience as always. We will pay more for Emerald aisle experience.
review from
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10.0
Pros: My flight to PHL was late Fri evening and 30th Street Station National office was closed. However, the agent who I called to re-book for the next morning was outstanding, She looked up my old preferred customer (or whatever) number and got me a better deal.Then the next morning at the desk I asked about upgrading to a larger vehicle and the agent gave it me at no increase in cost. Reasons to come back to National.
Cons: Car hadn't been washed.
review from
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10.0
Easy transaction and friendly staff
Pros: We had multiple travel delays due to flying standby, but even after our late arrival, we had a car ready for us and we're helped promptly when we arrived.
Cons: 30th street station can be difficult to navigate, but patience and close attention to signage helps.
review from
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9.6
Good rental
Pros: Easy pick up (except we couldn't figure out how to get in the facility at first since the entrance had a sign saying "car return" when we wanted to pick up a car). The people at the pick up at PHL were very polite, helpful, and friendly.
review from
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10.0
National Car Rental is an AMAZING company to work with!
Pros: From the first click on-line, to being greeted at the reception desk to sign-in at the National counter to pick up the rental car....just incredible. Everyone on the National team was top notch in their attention to details, and their customer service: stellar, truly. To the attendant who finalized our transaction paperwork, to the team member who escorted us to our rental car...simply amazing. We were struck by National's competence and we vowed to never use any other service except the best: National. A model company that all others should be measured by...exemplary in every aspect.
review from
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10.0
Pros: The pricing was spectacular and the car was good on gas.
Cons: The interior of the car was not cleaned properly before I picked it up.
review from
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10.0
My National car rental review
Pros: I had a very nice town and country minivan. It was very comfortable and a smooth ride. It also was good on gas
Cons: I didn't like how Kayak offers the insurance which really is misleading as far the coverage. I could have saved my $36 . Other than that everything else was nice
review from
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9.2
Smooth and friendly rental at 30th Street station
Pros: I opted for National because I could do an after-hours return on a Saturday evening before I caught a train. The man who handled my check-in gave top-notch customer service -- he gave me clear directions, answered my questions, and offered me a bottle of water on a hot July day. I loved the free upgrade! The return could not have been easier or more convenient.
Cons: I will ask for a nonsmoking car next time.
review from
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2.0
No car available
Cons: I reserved a car only to be told that there were none available once I was already on my way to pick it up.
review from
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2.0
Rental Truck Bed Too Small
Pros: The purpose of the rental was to haul a new mattress. It would not fit in the tiny bed. The next size up in pick up truck would have doubled the price. The person working the counter was less than enthusiastic.
review from
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2.0
Cars Were Smelly Or Unusable/Counter Person Had an
Cons: My Chrysler 200 had a stain on the driver's seat and the interior smelled. The first car offered was a Nissan that someone had sprayed the gages on the dash with something that had dried and couldn't come off, making them unreadable. The woman at the counter gave me an attitude when she couldn't understand my email address. Never again National Car Rental!
review from
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Where can I find National hire cars in Philadelphia?
2950 Market St - 30th Station, National car rentals
Address
2950 Market St - 30th StationHours
| Monday | 07:00 - 21:00 |
| Tuesday | 07:00 - 21:00 |
| Wednesday | 07:00 - 21:00 |
| Thursday | 07:00 - 21:00 |
| Friday | 07:00 - 21:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 09:00 - 20:00 |
Phone
+1 215 387 9077FAQs about renting a car from National in Philadelphia
What is the most popular car hire from National in Philadelphia?
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from National in Philadelphia.
How many car hire locations does National have in Philadelphia?
National has 2 car hire locations in Philadelphia. Take a look at our National hire location map to find the best car hires near you.
Does National have a car hire location at the airport: Philadelphia airport (PHL)?
Yes
Does National offer shuttle or airport pick-up services from Philadelphia airport (PHL)?
Yes