Book Dollar car hires in Philadelphia

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Pros

"Overall a very good experience" (in 464 reviews)

"ease of returning the car." (in 4041 reviews)

"Car was clean and attractive." (in 4674 reviews)

Cons

"Hidden charges, terrible customer service" (in 331 reviews)

"Didn't get car I reserved." (in 2431 reviews)

"Long wait to pick up car" (in 116 reviews)

Guest reviews

Overall rating

7.3 Good

Based on 6,552 reviews

Cleanliness

7.5

Comfort

7.4

Pick-up/Drop-off

7.1

Value for money

7.1

Recent reviews

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customer service

pick up the car

car was clean

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pick up and drop

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car i reserved

car was great

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7.2

Pros: The car was clean and worth the money.

Cons: The people working when I picked it up weren’t very helpful. The woman at the guard station was on FaceTime talking to someone for most of the process while I was trying to leave.

Reviewed Jan 2020

review from
5.2

Pros: Easy to drop off and the vehicle fit all of my family including our luggage

Cons: The agent at Dollar was rude, we ended up paying over $200 more than the price we got from Kayak.

Reviewed Oct 2019

review from
4.0

Pros: I did like David customer service skills. He tried his best to rectify issues. We appreciate his help.

Cons: Calling customer service was the worst experience I ever had. Extremely rude, will hang up the phone on you, will not help situation. I was completely lied to and manipulated and noone even tried to help when called the 800 number. No records of my phone conversations were detailed. I could go on...

Reviewed Jul 2019

review from
6.8

Pros: Great car.

Cons: Pick up. POS person snuck in insurance that added $60+. I had to call customer service and was able to get the cost off n my second attempt. Dishonest up selling!

Reviewed Jun 2019

review from
8.4

Cons: Shuttle bus pickup took a little too long....15 minutes was too Long to wait after we arrived in Philadelphia

Reviewed May 2019

review from
5.2

$urprise

Cons: Because of the value I the vehicle that I rented, it was not able to be covered by my personal insurance. My insurance only covers a comparable vehicle to what I drive, the 7 passenger suburban that I rented was valued at 4x the value of my personal vehicle. Thus I had to pay an extra $400 for rental insurance. Took a $200 rental to $600. Not appreciated surprise

Reviewed Jan 2019

review from
10.0

Pros: The customer service and the comfort of my vehicle

Reviewed Oct 2018

review from
7.2

Good car, long wait

Pros: Honda was clean and spacious. Counter personnel were friendly and helpful.

Cons: Regarding the Honda: Some discomfort due to knee pressing against edge of center console. Could not connect Android smart device to in-car screen. Used USB and Bluetooth to no avail. Wait at the counter was longer than it should have been. We could have walked to the rental location (at the Philadelphia airport) faster than taking the shuttle. There should be a marked walkway through the parking garage with a sign stating the distance to the the car rental locations.

Reviewed Oct 2018

review from
9.6

brand new car

Pros: very easy to get to and from. pickup and drop off were fast.

Cons: they were a little understaffed for pickup. it was about 20 minutes from arrival at the location to reaching the agent.

Reviewed Sep 2018

review from
8.0

Cons: The inside of the windshield could have been cleaner. I had to clean it myself.

Reviewed Sep 2018

review from
10.0

Pros: I was glad to have such friendly people that directly worked with bringing out the cars assist me thru this potentially stressful situation and give me directions to my destination. The car that I used was beautiful and clean and very affordable; staff made sure I was comfortable with equipment in car.

Cons: It was a long wait to receive our car and the woman at desk not friendly or helpful, but rest of experience was excellent!

Reviewed Sep 2018

review from
5.2

Terrible customer service.

Pros: Car was very nice.

Cons: But first car stank of smoke. Had to switch. Guy at counter was totally unpleasant. They wanted to charge us $30 to get a toll unit. We didn’t. Luckily we didn’t have a single toll. Had to wait in line to check car in upon return.

Reviewed Sep 2018

review from

10.0

Pros: The customer service and the comfort of my vehicle

Reviewed Oct 2018

review from
9.6

brand new car

Pros: very easy to get to and from. pickup and drop off were fast.

Cons: they were a little understaffed for pickup. it was about 20 minutes from arrival at the location to reaching the agent.

Reviewed Sep 2018

review from
10.0

Pros: I was glad to have such friendly people that directly worked with bringing out the cars assist me thru this potentially stressful situation and give me directions to my destination. The car that I used was beautiful and clean and very affordable; staff made sure I was comfortable with equipment in car.

Cons: It was a long wait to receive our car and the woman at desk not friendly or helpful, but rest of experience was excellent!

Reviewed Sep 2018

review from

7.2

Pros: The car was clean and worth the money.

Cons: The people working when I picked it up weren’t very helpful. The woman at the guard station was on FaceTime talking to someone for most of the process while I was trying to leave.

Reviewed Jan 2020

review from
6.8

Pros: Great car.

Cons: Pick up. POS person snuck in insurance that added $60+. I had to call customer service and was able to get the cost off n my second attempt. Dishonest up selling!

Reviewed Jun 2019

review from
8.4

Cons: Shuttle bus pickup took a little too long....15 minutes was too Long to wait after we arrived in Philadelphia

Reviewed May 2019

review from
7.2

Good car, long wait

Pros: Honda was clean and spacious. Counter personnel were friendly and helpful.

Cons: Regarding the Honda: Some discomfort due to knee pressing against edge of center console. Could not connect Android smart device to in-car screen. Used USB and Bluetooth to no avail. Wait at the counter was longer than it should have been. We could have walked to the rental location (at the Philadelphia airport) faster than taking the shuttle. There should be a marked walkway through the parking garage with a sign stating the distance to the the car rental locations.

Reviewed Oct 2018

review from
8.0

Cons: The inside of the windshield could have been cleaner. I had to clean it myself.

Reviewed Sep 2018

review from

5.2

Pros: Easy to drop off and the vehicle fit all of my family including our luggage

Cons: The agent at Dollar was rude, we ended up paying over $200 more than the price we got from Kayak.

Reviewed Oct 2019

review from
4.0

Pros: I did like David customer service skills. He tried his best to rectify issues. We appreciate his help.

Cons: Calling customer service was the worst experience I ever had. Extremely rude, will hang up the phone on you, will not help situation. I was completely lied to and manipulated and noone even tried to help when called the 800 number. No records of my phone conversations were detailed. I could go on...

Reviewed Jul 2019

review from
5.2

$urprise

Cons: Because of the value I the vehicle that I rented, it was not able to be covered by my personal insurance. My insurance only covers a comparable vehicle to what I drive, the 7 passenger suburban that I rented was valued at 4x the value of my personal vehicle. Thus I had to pay an extra $400 for rental insurance. Took a $200 rental to $600. Not appreciated surprise

Reviewed Jan 2019

review from
5.2

Terrible customer service.

Pros: Car was very nice.

Cons: But first car stank of smoke. Had to switch. Guy at counter was totally unpleasant. They wanted to charge us $30 to get a toll unit. We didn’t. Luckily we didn’t have a single toll. Had to wait in line to check car in upon return.

Reviewed Sep 2018

review from

Other suppliers in Philadelphia scored

Where can I find Dollar hire cars in Philadelphia?

Address

Car Rental Access Road

Hours

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Phone

+1 866 434 2226

FAQs about renting a car from Dollar in Philadelphia

What is the most popular car hire from Dollar in Philadelphia?

Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Dollar in Philadelphia.

How many car hire locations does Dollar have in Philadelphia?

Dollar has 1 car hire location in Philadelphia. Take a look at our Dollar hire location map to find the best car hires near you.

Does Dollar have a car hire location at the airport: Philadelphia airport (PHL)?

Yes

Does Dollar offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

Yes