Book Dollar car hires in Philadelphia

Cons: I had a reservation that was not honored. My family of 5 was stuck in Philadelphia Airport at 10:30pm looking for a rental car.

Pros: Absolutely nothing.

Pros: The car itself was fine

Cons: The employees were completely disinterested. Service was bad. I asked for a fast pass but it wasn’t provided. I never received an email receipt as promised. If the desk employees are an indication of the level of service dollar provides, I am sure the car did not receive enhanced cleaning. Avoid Dollar/Thrifty!

Pros: The staff was not friendly but dropped off was easy.

Cons: Better customers service.

Cons: Take care of your customers to the highest level

Cons: Not what I reserved not the price was charged for fuel that I prepaid but I was worried we didn’t have enough to get back to airport so we bought gas I wasn’t informed that you don’t get it refunded. On pickup of the car the man who was in the checkout shack was no where to be seen then he popped his head up his pants were undone in front of my kids. Will never again rent from Dollar

Pros: Was unprofessional and useless. They refused to honor the contract. Had to get another rental car

Cons: Took 45 minutes and 2 phone calls to be picked up by the shuttle bus at the airport. Then they refused to honor the car rental agreement purchased thru your service

Pros: Nothing since I was left paying for a car I never used.

Cons: Non-refundable fares should be discouraged and not used at all. The lower rate can be averaged into a lower cost even partially refundable plan that doesn't outright penalize consumers with legitimate reasons to cancel a plan. In an attempt to pay for a rental for my sister who is trying to help me when I was injured the company would not allow my sister to use my rental. So SHE had to purchase the rental herself. I don't mind and plan to reimburse her since she going out of her way to help me. HOWEVER Dollar will still screw me over and require me to pay for my rental even though I can't use it. Their response... "Hello Richard, Thank you for your reply. I am sorry to hear that you had this accident and I know this has led to such serious inconvenience. I would like to let you know that in an effort to get this refund as a one time courtesy I have spoken to higher management but unfortunately they were not able to grant it. I do apologize for the inconvenience and if you have any other question please let me know. Kind regards and have a nice day. Eric, Customer Care CarRentals.com If you need to reply to this email, please remember to not alter the subject line in any way as this is crucial to ensuring your response is received appropriately. ref:_00D61Z8h3._5004NhoYlM:ref " I will no use DOLLAR or KAYAK if either continues to use this parctice.