Book Enterprise Rent-A-Car hire cars in Philadelphia

Reviews for Enterprise Rent-A-Car in Philadelphia

Recent reviews

Traveller rating

Wonderful

7

Very Good

0

Good

2

Okay

0

Fair

1

Mediocre

0

Poor

9

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car availablegreat service

staff was very helpfulpick up and drop

car was greatairport location

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10.0

Great staff, very accommodating.Reviewed 28 Aug 2022

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10.0

Customer service was excellent. We had a problem with the van and they handled it expeditiously and professionally.Reviewed 13 Aug 2022

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2.0

We wasn't able to rentReviewed 21 Jun 2022

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2.0

Complete mess. Told us they had concerns about the rental. Drove 45 minutes to find out we couldn't rent the vans. If you had concerns that would result in it not being rentable -- why wouldn't you call?Reviewed 23 Mar 2022

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7.9

While I didn’t actually rent a car through Enterprise, they were kind enough to give me a call on Thursday (before my Saturday reservation) to verify pick and to remind me they closed at 1 pm. That was a little confusing as my plane did not arrive until 12:50 and if it was delayed at all they would be closed before I got there. Even though I requested a car for the airport my reservation was changed to a downtown location. That would not work out at all. Had to reserve another car with a different company. Thank goodness I did not pay in advance.Reviewed 17 Oct 2021

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1.9

Enterprise said they never received all of my my information just my name and the morning of my appointment I called them to say I was on my way only to find out they didn’t have the car I reserved and was sold out completely.Reviewed 28 Sep 2021

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1.9

They cancelled my reservation an hour before I was supposed to pick up and then had no cars available anywhere in my area, so told me I was on my own. Customer service and the pick-up location kept sending me back and forth, blaming each other. I ended up stranded for the entire weekend. It was awful.Reviewed 25 Sep 2021

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5.6

Pros:The staff was very good- they were well organized and working hard. There were lots of customers for limited staff. They were efficient and did their jobs well - there was no time for niceties other than polite service. They were inconsistent in enforcing the rule about "only the renter may come in the building". As a result my wife stood in the cold and watched other couples inside who elected not to comply with the stated rules. The car I got was adequate and functioned fine but was quite expensive (modest car- pretty high rate 140/2 days- tiny Hyundai) so it was adequate but not outstanding value. Return process was highly effective with good speed and no glitches. Again-staff is excellent. Overall- competent but modest value and inconsistent adherence to rules.Cons:Standardize adherence to rules. More staff on busy days. More product selection.Reviewed 23 Nov 2020

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2.0

Pros:no, they were not helpful and they were misleading. Apparently they required an airline confirmation as we were paying with a debit card. 3 trips walking to the rental building in the rain the story changed slightly each time as far as what was need. never got the car and will certainly let all know that the Enterprise holding rental companies are incompetant.Cons:FIre the entire staff at the Philadelphia airport and hire a staff of concerned workers who work hard to keep their job and seek improvement, not the type that is hired and they feel entitled.Reviewed 26 Oct 2020

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4.8

Pros:The staff were decent. they were friendly and somewhat understanding. The car I received was not the car reserved. and the car received had a horrible odor that the staff tried to convince me of cleaning products. IT WAS NOT!!!! and it smelled so bad the whole trip i had to personally buy air fresheners. Literally!!!! and i know some of my stuff smelled like the car after a few hours. NO GOOD!!!!!!!!!Cons:I asked for a better smelling car before i took it off the lot and they convinced me that the smell would go away. No the smell didnt. Car ran smooth.... also it woulda been nice to have some gas in the car before leaving the lot too.Reviewed 20 Oct 2020

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9.2

Pros:Drop off excellent and efficient. Shuttle service was excellent.Cons:Pickup was slightly slower than expected. 3 companies sharing one rental area delayed the process. Many clients were waiting in line.Reviewed 19 Oct 2020

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9.2

Pros:The staff was very helpful, pleasant and informative. There was a little wait at pick up but nothing crazy. Drop off was in and out but overall the experience was excellent!Cons:Nothing!Reviewed 10 Oct 2020

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• What is the most popular car hire from Enterprise Rent-A-Car in Philadelphia?

  Compact (Nissan Versa or similar) is the most frequently booked car hire type from Enterprise Rent-A-Car in Philadelphia.

• How many car hire locations does Enterprise Rent-A-Car have in Philadelphia?

  Enterprise Rent-A-Car has 19 hire locations in Philadelphia. Take a look at our Enterprise Rent-A-Car hire location map to find the best car hire near you.

• Does Enterprise Rent-A-Car have a car hire location at the airport: Philadelphia airport (PHL)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

  Yes