Pros: No they were not. Very nasty telling me that I could cancel the reservation because I was not in agreement with the surprise $400.00 and 20% deposit required order to rent the car.
Cons: If on the contract it would have informed me about the deposits required. I used a major credit card and was still charged this deposit.
Pros: Needs more staff in after hours.
Cons: Horn started blowing while driving. Had to pull over, turn car off and restart to get it to stop. Scared the heck out of me.
Pros: The staff was very good- they were well organized and working hard. There were lots of customers for limited staff. They were efficient and did their jobs well - there was no time for niceties other than polite service. They were inconsistent in enforcing the rule about "only the renter may come in the building". As a result my wife stood in the cold and watched other couples inside who elected not to comply with the stated rules. The car I got was adequate and functioned fine but was quite expensive (modest car- pretty high rate 140/2 days- tiny Hyundai) so it was adequate but not outstanding value. Return process was highly effective with good speed and no glitches. Again-staff is excellent. Overall- competent but modest value and inconsistent adherence to rules.
Cons: Standardize adherence to rules. More staff on busy days. More product selection.
Pros: no, they were not helpful and they were misleading. Apparently they required an airline confirmation as we were paying with a debit card. 3 trips walking to the rental building in the rain the story changed slightly each time as far as what was need. never got the car and will certainly let all know that the Enterprise holding rental companies are incompetant.
Cons: FIre the entire staff at the Philadelphia airport and hire a staff of concerned workers who work hard to keep their job and seek improvement, not the type that is hired and they feel entitled.
Pros: The staff were decent. they were friendly and somewhat understanding. The car I received was not the car reserved. and the car received had a horrible odor that the staff tried to convince me of cleaning products. IT WAS NOT!!!! and it smelled so bad the whole trip i had to personally buy air fresheners. Literally!!!! and i know some of my stuff smelled like the car after a few hours. NO GOOD!!!!!!!!!
Cons: I asked for a better smelling car before i took it off the lot and they convinced me that the smell would go away. No the smell didnt. Car ran smooth.... also it woulda been nice to have some gas in the car before leaving the lot too.
Pros: Drop off excellent and efficient. Shuttle service was excellent.
Cons: Pickup was slightly slower than expected. 3 companies sharing one rental area delayed the process. Many clients were waiting in line.
Pros: The staff was very helpful, pleasant and informative. There was a little wait at pick up but nothing crazy. Drop off was in and out but overall the experience was excellent!
Cons: Didnt have a car I reserved, only a mini van and at an upcharge
Pros: The woman shae! She was so very nice beautiful and just willing to be helpful! She derserves a pay raise!
Pros: Drop off was fine.
Cons: There were no cars there when I arrived at my scheduled pick up time, and 5 other people waiting for the same reason. After waiting an hour and a half they drove me half an hour away to to a run down, dirty location in Kensington for a car with bird droppings all over and several dents and scrapes.
Pros: They washed it
Cons: They only had a pickup truck available
Cons: Drop off at Airport $75.00 up charge is excessive. Originally I was quoted $50.00
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Enterprise in Philadelphia.
Enterprise has 19 car hire locations in Philadelphia. Take a look at our Enterprise hire location map to find the best car hires near you.