Philadelphia car hire information
| Pick-up location | Philadelphia |
|---|---|
| Rental locations | 70 |
| Airport locations | 20 |
Philadelphia car hire reviews and directory
Rated no. 1
Alamo
Best rated
8.3 Excellent (182 reviews)
2 locations in Philadelphia
╳
Alamo reviews
Car hire locations
Alamo
Locations in Philadelphia
1 Arrivals Rd
+1 833 338 3323
2950 Market St - 30th Station
+1 215 387 9077
- 8.2
- 8.4
- 8.4
- 8.1
- 8.2
Recent reviews
9.2 Excellent
19 Aug 2016
Excellent customer service at both ends of the tri
Pros: Helpful, accommodating, and quick to correct an issue with the car (didn't even have to ask!)
10.0 Excellent
25 Jun 2017
Pros: very easy, smooth, and quick pick up process
Cons: very expensive for half day rental (>100$)
10.0 Excellent
9 Jul 2016
Great Experience
Pros: We received a clean economy car with working air conditioning and rear backup camera that had map interface with my iPhone. It was quick and easy to get and return the car. Having a rental car really made a positive difference on our trip.
10.0 Excellent
5 Sep 2016
Great
Pros: The customer service, car, and return were easy and clean!
9.2 Excellent
16 Sep 2016
Pros: Everything was great especially at the beginning, filling out the paperwork was super quick and easy. Also got upgraded to an intermediate car but paid for an economy car. Sweet deal!
10.0 Excellent
18 Sep 2016
Pros: up grade to jeep
Cons: having to go home to get major credit card to rent, never had to do that with enterprize, ryder or penske.
8.4 Excellent
28 Oct 2016
30th station rental
Pros: Free upgrade
Cons: Nobody there early hours for drop off
6.8 Good
4 Apr 2017
Pros: I like the service I was given. The attendant was very professional.
Cons: The car I was given clean on the inside but dirty on the outside. I could use a car wash.
9.6 Excellent
21 May 2017
Pros: Agent was responsive to an unexpected scheduling issue.
2.0 Mediocre
3 Jul 2017
Pros: rep was rude - we walked in as usually we do for work trips to rent a car and they sai=d we are sold out and continued playing game on his phone - didn't offer to check any other yards - I was very pissed off and will not use your service again - this was branch at 30th Street station on Sunday, June 25 about 6 pm - never use your service again
╳
Hertz reviews
Car hire locations
Hertz
Locations in Philadelphia
1 Arrivals Road
+1 215 492 7205
1201 Market St
+1 215 238 0356
1546 Cottman Avenue
+1 215 342 1896
1700 Benjamin Franklin Pkwy
+1 215 563 2760
2302 Castor Avenue
+1 215 537 4960
2951 Market Street
+1 215 492 2958
3111 Grays Ferry Avenue
+1 215 271 2672
4100 Presidential Blvd
+1 215 477 2858
5091 Umbria Street
+1 215 487 1456
6633 N Broad St
+1 215 927 2615
6815 Essington Ave
+1 215 365 4070
7257 Frankford Avenue
+1 215 543 9823
8 1/2 East Oregon Avenue
+1 267 239 2894
8141 Ogontz Avenue
+1 215 886 1062
9371 Roosevelt Blvd
+1 215 676 6260
9903 Haldeman Avenue
+1 215 673 3073
- 5.4
- 6.3
- 6.4
- 5.2
- 5.5
Recent reviews
4.4 Okay
25 Apr 2016
Cons: Hate that live chat kiosk, the representative was rude and helpless. Never again!
3.2 Mediocre
9 Jan 2017
Not as advertised
Cons: I was charged at least $30 more than the kayak advertised rate. The car was one class smaller than I chose and it's battery died and needed to be jumped ...twice.
6.0 Good
19 Jul 2016
"Okay" experience
Pros: The car was clean.
Cons: I had requested a larger car. When I returned it, the computer was turned off and they could not give me a receipt.
4.0 Okay
26 Jul 2016
Felt like a scam
Pros: The manager and staff on duty went outside the rules Hertz to get us a car for the price Kayak had booked for us.
Cons: The pickup address was the Philadelphia train station, and we were at the airport. When I called Hertz company I was told that I'd need a new reservation through them, which was more than twice what we would have paid had we been at the train station. We had no idea how to get to the train station. We were told that the hertz office there was closed for the night, but if we could be there at 7:00 in the morning, we would be able to pick up the car before our reservation was cancelled. It really felt like we were being extorted, because Hertz would not simply change the address.
4.8 Okay
2 Nov 2016
Car was fine, customer service was terrible.
Pros: The car operated smoothly for the most part and was all we needed for a short trip.
Cons: I had an unfortunate dilemma in that i made this reservation weeks ago, and then a week before the pick-up my credit card was cancelled due to fraud. On site I was told there was still balance due and that I couldn't use another method of payment outside of another credit card. When I got my partner to finally take a cab over herself and use her credit card, we had to cancel my reservation and start a brand new one because I couldn't pay the full amount. The new rate popped up double the original rate. Throughout this interaction the sales rep was unhelpful and her demeanor was uninterested. While we were checking a price with a competitor in the same venue she went left on a short break and her partner rang us up and brought up yet another even higher price. We had to wait till the former rep came back to get the 2nd price back. Overall this experience left a bad taste in our mouth about using the Hertz service.
8.0 Excellent
24 Apr 2017
Cons: Hold on credit was substantial amount, wasn't aware that would be necessary.
2.0 Mediocre
30 May 2017
Poor service, both on counter and phone.
Pros: No
Cons: I went to the counter and the service people refused to give me the car which I reserved, and they refused to show me any document which they can use to deny my reservation. And they screamed on me for leaving or they would call the police. I called their customer service for claiming, they told me they would call back. But several days passed, nobody connected me anymore!
6.0 Good
8 Jun 2017
Car to pricey for 2days 18hours
Pros: Basically nothing about the car. However, I did have great service from Constent and Destiney behind the counter. Great customer service from them.
Cons: Car way to expensive for 2 days 18 hours. It was a switch out from the rental I was going to use to drive back to Colorado. That SUV was wayto big so at the counter Constent offered me $508 something and I got on line and got it for $450 something. That's even more than a weekly rental. I'll go back to Budget or Avis where they charge you by the hour, not the week.
3.6 Mediocre
12 Jun 2017
Cons: I stopped by the Hertz at 30th Street Station in Philly. They ran my credit card, and it was declined (because I hadn't known an automatic payment had gone through). I paid it down immediately and my card would have been fine to use, but the Hertz management wouldn't let me run the card again, and also would not let me use a debit card. I was faced with having to take a cab across town to get another credit card, or return the next day to use the same card again. I chose to take my business elsewhere. I was very disappointed and will not be using this Hertz location again.
2.0 Mediocre
15 Jun 2017
Cons: Vehicle AC did not work. Was told no vehicles where available had to drive to Syracuse and wait for vehicle to become available. Tried to change method of payment and was told I couldn't do so.
╳
Budget reviews
Car hire locations
Budget
Locations in Philadelphia
1 Arrivals Road
+1 215 492 9043
10600 Roosevelt Boulevard
+1 215 676 3425
1324 Arch Street
+1 215 665 8680
200 South Broad Street
+1 215 732 1950
201 North 17th Street
+1 215 665 1582
201 South Columbus Boulevard
+1 215 923 3760
2955 Market Street
+1 215 222 4262
- 5.5
- 5.8
- 6.0
- 5.0
- 5.6
Recent reviews
8.0 Excellent
25 Jul 2017
Pros: Quick
Cons: N/a
7.2 Good
14 Sep 2016
Cons: Would have been useful to know that the place closed at 3pm
10.0 Excellent
16 Mar 2017
Pros: easy pick up, convenient location
8.0 Excellent
15 Apr 2017
Pros: Nice newish car
Cons: Car needed an oil change. The repair light was on and oils kife was at 10%
4.4 Okay
15 Jul 2017
Don't expect a clean car
Pros: responsive front desk gave me a nice replacement car - still dirty on outside and not cleaned recently on the inside, but i liked the Ford Fusion hybrid with carplay.
Cons: first car was dirty inside and out. They explained that they do not clean cars but offer a $5 credit if i take the time to go to a car wash.... NOT ACCEPTABLE nor explained in any contract.
The staff did volunteer that they do expect the car interior to be clean. In this case, the car was dirty outside and inside. Ketchup on the back seat was still sticky, so it was probably not too old. Pretty clear that Budget staff never inspected the car.
2.4 Mediocre
30 Oct 2017
Terrible Management
Pros: I liked leaving the lot
Cons: - Waited 20 minutes for the shuttle. Saw 3 Enterprise, Hertz, and Avis shuttles before the Budget shuttle arrived. Asked driver if they were understaffed and he said yes, he was the only one working. This was at 4 pm on a Wednesday.
- Counter had 2 people working with line out the door. Asked to speak to manager. Took 10 minutes. Manager unprofessional and condescending. I was told car was a silver Corolla. When I got out to the spot it was a black Kia.
- Manager did not want to be bothered with the inaccuracy or the fact the vehicle was not present. He couldn't do enough to get rid of me. Will not be going to Budget again.
- It is obvious that the facility is understaffed do to the incompetency of the management. The old saying "The fish stinks from the head down" is so true here.
10.0 Excellent
27 Nov 2017
Cons: Hard to find pickup
3.2 Mediocre
17 Apr 2018
Cons: Car smelled like cigarettes. Pick up was inconvenient.
2.0 Mediocre
23 Apr 2018
Cons: There was not a car available for me when I went to pick it up. I gave them my confirmation number, last name, etc. and they said that they did not have any cars, that budget will let you book cars even if there aren’t any available at that sight. This was obviously a huge inconvenience and I walked away without a car. Very very frustrating
7.2 Good
21 Dec 2015
Filthy car
Pros: Price was truly a bargain!
Expected a clean car. Windows were dirty inside and out. Mirrors dirty and had some gooey substance on them- hard at night to use! Since rental area was understaffed perhaps service is too?
Location at airport confusing and difficult to return car to.
Rated no. 4
Enterprise
7.6 Good (78 reviews)
18 locations in Philadelphia
╳
Enterprise reviews
Car hire locations
Enterprise
Locations in Philadelphia
1 Arrivals Rd
+1 833 338 3321
110 Leverington Ave
+1 215 509 7109
11301 Norcom Rd
+1 215 677 5355
1201 E Erie Ave
+1 215 289 7200
1236-40 Washington Ave
+1 215 389 8900
217 W Chelten Ave # 233
+1 215 844 8122
36 S 19th St
+1 215 751 1460
510 N Front And Spring Garden
+1 215 592 9700
5847 N Broad St
+1 215 225 2500
6800 Rising Sun Ave.
+1 215 745 5545
6801 Germantown Ave
+1 215 951 6923
6820-26 Castor Avenue
+1 215 342 2300
7001 Essington Ave-vans Only
+1 215 492 9766
7001 Essington Ave
+1 215 492 9766
727 Chestnut St
+1 215 625 6970
7601 Roosevelt Blvd
+1 215 331 6000
8913 Frankford Ave
+1 215 333 1800
Sheraton 15 S. 36th Street
+1 215 387 3283
- 7.3
- 8.1
- 7.9
- 7.3
- 7.4
Recent reviews
2.8 Mediocre
23 Aug 2016
Cons: When we got to pick-up in Pliladelphia, they said it was booked somewhere else and not the airport. The charges were then much higher due to the difference in taxes. Kayak then offered an insurance which enterprise does not accept. We had already been charged for it. Very deceiving overall.
8.0 Excellent
16 Oct 2016
Pros: nice riding car
Cons: I got a car that had a slow tire leak . I ended up getting a new tire. they said they would make an adjustment, WE will see.
10.0 Excellent
5 Jan 2017
It was great!
Pros: Very low cost to pick up the car from one city and return it to another city. Everyone was price wasn't the same as quoted they adjusted it.
10.0 Excellent
13 Feb 2017
So accommodating!
Pros: Their staff went above & beyond. They allowed us to return the rental to an alternative location within the area for no fee.
10.0 Excellent
13 Mar 2017
Easy to work with
Pros: I registered an ECO car at the location. When I arrived there weren't any ECO class car. I was upgraded at no charge, service was fast and friendly. Would recommend to a friend
9.6 Excellent
3 Jan 2017
Great Experience
Pros: Friendly, easy, and quick service. From the phone call / voicemail I received confirming my reservation, to the pick up, to the drop off, I had an all around great experience with this Enterprise.
Cons: The car I rented had zero windshield wiper fluid when I picked it up, and I rented it specifically to drive in wintry weather, so when I got on the road and tried to clean my windshield, I was a bit annoyed. It was an inexpensive and quick fix at the first gas station I stopped at though.
10.0 Excellent
19 Apr 2017
Smooth Sailing
Pros: Pick up and drop off were every easy
Cons: None
10.0 Excellent
29 Nov 2018
Couldn't be better
Pros: Great guys, follow up and upgrade
Cons: Nothing
3.6 Mediocre
9 Oct 2016
Pros: The car was almost new.
Cons: The cost was much more than anticipated.
8.0 Excellent
19 Jul 2017
Pros: Staff was super helpful and accommodating! Even called to make sure everything was going well!
Cons: Car was a bit gutless but not a big deal
╳
Avis reviews
Car hire locations
Avis
Locations in Philadelphia
1 Arrivals Road
+1 215 492 0900
10600 Roosevelt Boulevard
+1 215 969 7470
1324 Arch Street
+1 215 751 2737
200 South Broad Street
+1 215 735 7193
201 N 17th Street
+1 215 814 9078
201 South Columbus Boulevard (Olde City)
+1 215 629 1333
2951 Market Street (30th St & Market)
+1 215 386 2332
- 6.3
- 6.7
- 7.2
- 6.1
- 6.1
Recent reviews
8.0 Excellent
29 Oct 2015
Clean and fast pickup
Pros: As mentioned in their commercials, Avis tries harder. Good service and easy pickup and return.
5.2 Okay
1 Dec 2015
Pros: No issues returning
Cons: Had to wait with 10 people at PHL airport for shuttle van to rental car center. Shuttle driver was noticeably rude. The waited another 30 min for car at rental center after completing paperwork. Manager seemed to be having a problem with employees
9.2 Excellent
24 Jan 2016
Pros: Avis personnel excellent
2.0 Mediocre
23 Feb 2016
waste of time/money
Cons: If I can pay for insurance and a reservation via app with a debit card I should've been able to complete pick up with one as well. Still waiting on my refund.
10.0 Excellent
2 Mar 2016
Pros: The car was modern and clean and the price for the week that I rented was top notch. I would use this company again.
8.0 Excellent
23 Mar 2016
Pros: Good personal service and pleasant manner from each individual employee.
Cons: Trying to find a gas station near car rental return location, then waiting for shuttle after returning car.
4.0 Okay
2 May 2016
Cons: My car had MULTIPLE scratches and dents, including what looked like the remnants of a sticker across the ENTIRE driver side.
6.8 Good
8 May 2016
Watch out for inappropriate gas charges if you dri
Pros: The car was brand new, less than 500 miles. Easy check in and drive out. We did not purchase the pre-pay for gas, as there is a station less than 2 miles from the airport, and we filled it, and had a receipt on the way back.
Cons: Upon returning the car, we got our receipt and there was a 16 dollar charge for fuel, because we drove less than 75 miles. The check out guy called it a "computer glitch" that they need to fix, he was not interested in fixing it there, as there were a lot of cars coming in, "I will take care of it later". That was not acceptable as I had no confidence that he would remember to do this, so he had to take me inside, get on the computer and re-charge. That one ALSO had the charge so he did it again. On reviews such as yelp, this gouging has been going on since at least before 2013, so, what "computer glitch"? It is a shameful money-grab.I would have given a level 5 for this review otherwise, however I found this practice so disingenuous that they only earned a 2
6.4 Good
27 Sep 2016
Badly treated by corporate customer service; good
Pros: The car itself was nice, though there was a little bit of trash left in there when I picked it up. The people at each branch were friendly and efficient. In Greenville, SC, where I returned the car, their computer system was down, yet the gentleman still provided good customer service. However, I was treated extremely poorly by the corporate customer service over the phone (see next half of the review)
Cons: Although the Philadelphia and Greenville branches were great (see first half of review) the over-the-phone customer service on the corporate line was abominable. I was requesting the possibility of changing dropoff locations, and I was treated very badly. Not only did the pricemore than triple for me to drop it off 400 miles closer than planned (so I just chose to stick with the original dropoff location), but the gentleman on the phone mocked me and raised his voice. Disgusting behavior. I gave the overall experience a "mediocre" rating for this reason, because while the rest of the experience was good, this man ruined it before it started.
6.4 Good
6 Oct 2016
Good Process, Dirty Car
Pros: Picking up and dropping were much better than the competitors at the PHL airport.
Cons: Car was dirty, inside and out and smelled strongly of smoke. The approval from the cleaning supervisor was on the dash but I can't imagine they actually looked at the car given it's cleanliness. The car quality was fine however.
╳
Thrifty reviews
Car hire locations
Thrifty
Locations in Philadelphia
7500 Holstein Ave
+1 877 283 0898
- 6.2
- 7.1
- 6.8
- 5.7
- 6.4
Recent reviews
3.2 Mediocre
22 Mar 2017
Worst rental service I ever received in the past 3
Pros: Not much to be happy with the service other than I guess a speedy return process with no added extras added on the bill.
Cons: Originally when I arrived in Philly there was no shuttle service which is necessary as they are offsite. Luckily a friendly Budget Rent-a-car shuttle driver that passed by 3 times saw me still waiting about a hour decided to help me out and get me to the location. Then the location was locked up by that time I got there after waiting over an hour mind you. I was standing in the proper #2 Rental Shuttle area as I had seen many other rental company shuttles stop there and I called the 800 number several times to confirm. The manager was about to leave when he happened to notice me at the front doors and got me the car. He said I must have been in the wrong area and that "he never gets out of there on time." Not the best thing to hear when you are traveling on business and still have another hour drive ahead. I used the rental car sparingly as well despite a strong lemon smell in the car masking what seemed to be vomit. I have been traveling for work all over the US for the past 3-4 years and this is the worst service I received since that time.
7.2 Good
23 Mar 2017
Quick Work Trip
Pros: Car was clean and met expectations. Staff at the front desk were helpful with working out any issues.
Cons: The PHL location is not with the other rental cars, it is off the airport grounds. The shuttle was quick, but still a bit of a hassle.
Make sure to check your receipt! They had the wrong daily price when I first picked up the car (which they easily corrected) and then at return there was a $3 fee for what appeared to be mileage even though I had unlimited mileage and they said they didn't charge for that. I was directed inside and talked with the staff and they immediately took the charge off and said they weren't sure what it was for...
10.0 Excellent
22 Apr 2017
Pros: Price was excellent
2.0 Mediocre
22 Aug 2017
Shifty Car Rental-
Pros: Thinking I was in a Seinfeld episode.
"You know how to take a reservation, you just don't know how to keep a reservation."
Cons: Having to show self restraint when I wanted to drax dem sklounixt.
8.0 Excellent
21 Apr 2018
Cons: Waited a while for the shuttle. The shuttle driver did say they were short staffed that day. And this rental facility is further from the airport than some of the other car rental companies. Not a huge deal, because they were the least expensive. But it was a little longer wait for the shuttle.
2.0 Mediocre
29 May 2018
Cons: I did not get the car
10.0 Excellent
28 Jul 2018
Pros: Awesome
8.8 Excellent
24 Sep 2018
Excellent Service
Pros: The staff were friendly and efficient. The check in process was fast and easy. Our vehicle was clean and ready. Drop off was quick and easy, too.
Cons: We waited for pick up @ airport for a while. All the other rental car shuttles passed us at least twice. One even stopped on her 3rd trip past us to ask if we were in the right place.
6.8 Good
16 Dec 2018
Thrifty is NOT located with the other rental agencies
Pros: New, clean car. Friendlybstaff
Cons: At PHL, all rental agencies are by shuttle and off-airport. However, Thrifty is located much further than any of the other rental agencies in a different area. Plan for a 15-minute ride back to the terminal if there’s any traffic. Also, do NOT follow the Rental Car Return signs, as they do not take you anywhere near Thrifty. When checking out, ensure you get directions to their location if you’re not using GPS.
6.8 Good
29 Nov 2015
Thrift Car Rental at Philadelpia Airport
Pros: Good service. Friendly people.
Cons: Car had 44,000 miles and felt like it was worn out.
╳
Dollar reviews
Car hire locations
Dollar
Locations in Philadelphia
Car Rental Access Road
+1 866 434 2226
- 6.0
- 6.8
- 6.5
- 5.8
- 6.1
Recent reviews
10.0 Excellent
6 Apr 2017
Pros: Fast, very friendly service
7.2 Good
31 Aug 2017
Pros: The car was great
Cons: Being charged $28 for gas when it was 3/4 full. There were no gas stations at Philadelphia Airport (when we expected there would be), and we couldn't leave the lot to get gas once we arrived. It costs $20 to fill the tank.
2.0 Mediocre
13 Oct 2015
Bait & Switch
Pros: Nothing
Cons: I made the purchase on Kayak using the parameters in the app and booked online. Once they had the shuttle take me to the store, the price doubled, though they could clearly see the price booked from kayak, they refused to honor it, saying the problem was with kayak. After protesting, I eventually had to leave because I was short on time. Weeks later, after filing a complaint on their website, kicking a storm on Twitter, my issue remains unresolved. Never again.
2.0 Mediocre
9 Jul 2016
Dollar bait and swicth.
Pros: Nothing.
Cons: Car was a sub-compact when I asked for a midsize. Price changed from $200.00 to $498.00 at counter. Went to a different car rental.
8.4 Excellent
24 Aug 2016
Pros: The ease of rental on line and the price was much better than the direct rental car site.
Cons: Nothing
2.0 Mediocre
24 Aug 2016
Pros: The person at the desk. He was nice, everything thing else about your rotten company should be thrown out.
Cons: Waste of my time and I went to Alamo and gladly gave them my money. What a nice and accommodating company. Easy to work with and inexpensive. They did just what they advertised. Your company is tacky dusty and deceptive. You know how this goes with, now I'm going to tell 5 people who will tell 5 people and..... By the end of the week about 1000 people with if they don't already know how terrible your company is and to NEVER use you.
Good day
9.6 Excellent
30 Aug 2016
awesome people
Pros: The Lady at the counter was a sweetheart and made the rental process clear and understandable. The shuttle drivers were courteous and friendly and kept the buses clean.
Cons: The car was clean but it looked as though it was done quickly and it was not done carefully. Streaks on windows and rearview mirror.
7.2 Good
2 Sep 2016
One way
Pros: MPG, Music System, Good Service
Cons: No Bluetooth, extremelly expensive for One way rentals
10.0 Excellent
9 Oct 2016
Quick and easy
Pros: Made my reservation online. Took two minutes to check me in at pick-up time. Keys were in the car ready to go.
5.2 Okay
15 Oct 2016
Pros: The return at ABE was great. Iesha was great. Friendly , information and helpful.
Cons: Sharon was not. She told me the extra charges were all taxes. The price of the rental was $20 more than I was quoted from kayak. She could see the disappointment on my face. Her response was, did you want the car or not ? Come to find out, she added nearly $10 because I pick the car up 40 minutes earlier than I had planned.
╳
Payless reviews
Car hire locations
Payless
Locations in Philadelphia
2075 Byberry Road
+1 215 676 6764
6975 Norwitch Drive
+1 215 492 5500
- 4.5
- 5.5
- 5.5
- 4.5
- 4.7
Recent reviews
3.6 Mediocre
21 May 2017
Scam
Cons: They told my wife she had to pay an upcharge to get the car we reserved. They also have yet to refund the 200 dollar deposit. This definitely is not what was advertised.
2.8 Mediocre
9 Aug 2018
terrible customer service
Pros: The car was okay and it got us where we needed to be without trouble.
Cons: It took 45 minutes and two phone calls from me to the office before the shuttle picked us up at the airport. The other car rental agency shuttles passed us 10 times each before the Payless one came, as we waited in 90 degree heat. The car reeked of smoke, even though it was a nonsmoking car, the car was more than 2 years old, and they charged us $120 for a single day with a subcompact. They tried to put us in a 15 passenger van first, which we didn't want. They told us the car had "a little more than half a tank of gas" when it actually was below half a tank. I'm not using Payless again.
10.0 Excellent
10 Aug 2018
Pros: They were quick, the car was solid. They sold gas at the going price.
2.0 Mediocre
14 Sep 2018
No car
Pros: Even though I had a reservation they had no car available
2.0 Mediocre
14 Nov 2015
Terrible customer service
Pros: Nothing, will never use them again
8.0 Excellent
12 Feb 2016
Pick up
Pros: Nice people
Cons: It was not advise that I had to call for pick up at terminal and when I called they said you have to as they do not just drive around like all other rental car companies....not good
2.8 Mediocre
24 Feb 2016
Terrible Experience
Cons: The service is horrific. Unprofessional staff. The process of picking up a car took almost 30 minutes. The car had over 33,000 miles on it, smelled, and drove poorly. I will never use payless again.
2.0 Mediocre
31 Mar 2016
Shuttle never showed up
Pros: Cheap
Cons: Shuttle never showed up; kayak lied about the location because it was no where near the airport; when I called in desperation to find the shuttle they put me on hold for 15 minutes, then I gave up and booked an enterprise car on my cellphone and jumped in the 7th enterprise shuttle that went by. Luckily there are so many options and one is never stuck without a car.
6.0 Good
1 Jun 2016
Spirit Airlines of car rental
Pros: The vehicle was ok. I can understand the "close to the car you want" disclaimer. I booked a Tahoe but received a Traverse.
Cons: Where do I start? First, the security deposit on renting the vehicle. I am well over 25 and used a major credit card. $200 security deposit that was not stated at the time of booking. Secondly, there is a fee for driving the vehicle out of the tri-state area. Really!?!? The fee is $15 per day, but the young lady gave me a $5 discount. Thank you. Right there I should've just leave but I need to get to my destination. Thirdly, you have to treat the vehicles as if they were your own. The vehicle needed an oil change before I even drove off the lot. Again I should've said something, but I needed to get on the road to NC. The vehicle needs to be cleaned before I received it and the previous driver must have through a back road somewhere. The grill and side mirrors were covered in "bug juice" even after they cleaned the car. Mind you the vehicle is white. Everything is visible so I take the vehicle to the car wash to really clean the car. In summation, all total fees need to up front and the vehicle needs to be maintained.
6.0 Good
28 Jun 2016
Cons: Did not get the mini van we reserved, they only had a 15 passenger van, way to big for a family of six, and the gas mileage only 13 mpg, mini van better gas mileage, Will not use Payless car rental again, also said it was in terminal , but was off site and had to call for a pickup.
╳
Advantage reviews
Car hire locations
Advantage
Locations in Philadelphia
1 Scott Way
+1 267 521 0536
- 6.0
- 6.0
- 8.0
- 8.0
- 7.0
Recent reviews
10.0 Excellent
8 Apr 2018
I will always use Advantage now
Pros: The Customer service was absolutely amazing! The team was amazing and made the process very easy! Each employee had a smile and positive energy throughout the pick up and the return process. If I could give 10 stars I would! Friendly and inviting! Thank you!
Cons: Cannot say that there was anything that I didn’t like.
4.0 Okay
20 Apr 2018
Felt very uneasy
Pros: When we dropped off the car, the service person was very friendly and helpful. It was pouring out and he told us to wait in the car and he let us know when the shuttle arrived.
Cons: They charged a $200 dep fee that I don't recall reading when I reserved the car. No other rental place had ever done that. The clerk at check in was not very friendly. The outside of the car was very dirty but when my husband complained they could do nothing. The place looked very temporary with it's trailer and temp side.
╳
National reviews
Car hire locations
National
Locations in Philadelphia
1 Arrivals Rd
+1 833 338 3322
2950 Market St - 30th Station
+1 215 387 9077
- 6.0
- 6.0
- 6.0
- 6.0
- 5.5
Recent reviews
2.0 Mediocre
17 Jul 2016
Cars Were Smelly Or Unusable/Counter Person Had an
Cons: My Chrysler 200 had a stain on the driver's seat and the interior smelled. The first car offered was a Nissan that someone had sprayed the gages on the dash with something that had dried and couldn't come off, making them unreadable. The woman at the counter gave me an attitude when she couldn't understand my email address. Never again National Car Rental!
10.0 Excellent
1 Apr 2017
National Car Rental is an AMAZING company to work with!
Pros: From the first click on-line, to being greeted at the reception desk to sign-in at the National counter to pick up the rental car....just incredible. Everyone on the National team was top notch in their attention to details, and their customer service: stellar, truly. To the attendant who finalized our transaction paperwork, to the team member who escorted us to our rental car...simply amazing. We were struck by National's competence and we vowed to never use any other service except the best: National. A model company that all others should be measured by...exemplary in every aspect.
9.6 Excellent
23 May 2017
Good rental
Pros: Easy pick up (except we couldn't figure out how to get in the facility at first since the entrance had a sign saying "car return" when we wanted to pick up a car). The people at the pick up at PHL were very polite, helpful, and friendly.
2.0 Mediocre
23 Apr 2018
Rental Truck Bed Too Small
Pros: The purpose of the rental was to haul a new mattress. It would not fit in the tiny bed. The next size up in pick up truck would have doubled the price. The person working the counter was less than enthusiastic.
Rated no. 11
Rent-A-Wreck
5.0 Okay (7 reviews)
1 location in Philadelphia
╳
Rent-A-Wreck reviews
Car hire locations
Rent-A-Wreck
Locations in Philadelphia
8000 Essington Avenue
+1 215 479 0234
- 4.6
- 4.9
- 5.7
- 5.4
- 4.3
Recent reviews
6.0 Good
14 Oct 2015
Pros: Due to trouble with the mechanics of the car Rent a Wreck is refunding a day's charge. This should be back in account within 3 days, they say.
Cons: The muffler came semidetached and it sounded like a street rod. I'm nor sure if this was a safety hazard or not but it wasn't good.
3.2 Mediocre
29 Oct 2015
Do NOT use this company
Pros: Nothing really!
Cons: The dispatcher were rude!
The van was in need of maintenance - exampke, wipers were old and cracked.
It was a big hassle to get into the lot and find the car. The lot attendant was very rude!
As my wife concluded, they have ZERO customer service.
4.8 Okay
21 Dec 2015
Barely worth the slightly older car
Pros: Slightly cheaper price
Cons: Had to call to find out that we wanted the Colonial Airport Parking shuttle after we waited for a while hoping for a Rent-A-Wreck shuttle.
Car smelled like cigarette smoke and windows were a bit foggy on the inside.
The office wasn't marked
The guys at the drop off place weren't particularly helpful with my questions.
10.0 Excellent
4 Jan 2016
Pros: Convenience, not having to fill out paperwork on-site and just being able to jump in the car and go, great price and quality vehicle
Cons: Lack of flexibility with return time
4.0 Okay
4 Feb 2016
Pros: pricing was one thing
Cons: . a little seedy. car was not clean inside or out. the rental signing process a little outdated and in an uncomfortable setting. In the end, the pricing was not that much cheaper than the nationals/brand names. The policy about the rental period is strict. severe penalty for dropping off after 24 hour period...so ridiculous that I uber'ed to a couple places after I returned the car. My flight came in early and I picked up an hour earlier than anticipated but was leaving at my expected time 26 hours later. 2 extra hours was double the cost.
4.8 Okay
21 Feb 2016
Pros: The gal at check in was very nice.
Cons: Car smelled like cigarettes. A caution air tire pressure light was on at all times, but there was a little not that said to ignore the light. This was a little worrisome.
2.0 Mediocre
11 May 2016
Car not back to rent and wanted to charge a holdin
Pros: Did not rent, because the price change when I got to the rental place.
Rated no. 12
E-Z Rent-A-Car
3.4 Mediocre (8 reviews)
1 location in Philadelphia
╳
E-Z Rent-A-Car reviews
Car hire locations
E-Z Rent-A-Car
Locations in Philadelphia
1 Scott Way
+1 267 521 0536
- 3.5
- 3.0
- 3.8
- 3.3
- 3.3
Recent reviews
7.6 Good
24 Oct 2017
Pros: Hybrid Ford Fusion as vehicle.
Cons: No notification about using Wally Parking shuttle at PHL to pick up vehicle.
2.0 Mediocre
2 Jan 2018
Unable to rent
Pros: Nothing
Cons: Kayak didn’t provide me with the proper information for me to rent the car. It was a total waste of time and energy in this frigid weather. I will not be using kayak again.
4.8 Okay
20 Jun 2018
Pros: The people working there were nice
Cons: no air conditioner
only a quarter tank of gas when I picked it up
2.8 Mediocre
1 Jul 2018
Pros: The car worked.
Cons: We lost my husbands sister and had to get to De for a funeral,
When we arrived there was a line to pick up car. Only one person to take care of the customer.
We got taken care of bye a lady. she was doing the best she could being the only one there.
we went to the car , looked it over and had no idea how to start the car, we do not have a car that you dont need a key to start. So we had no idea how to start it. we looked it over the car was dirty and I went in to ask for help.
As I said she was alone. I asked her if there was anyone to help us she said no just her she would be out in a few minutes.
She came out explined you must put your foot on brake to start the car.
My husband thought the car ran rough . itdid not feel right we found out that a front tire and a rear tire had only 12 lbs of air in them we put air in them and it was much better.
the drop off was bad also . we had a 6 am flight back home she had explained to us we go to a little building and there will be someone to check us back in after hours.
when we arrived at 4 am there was no one there so we had to take a ticket to get in and park the car. there as a shuttle coming through at the time so we got on and told him what happened , we ended up giving the keys to him. he assured us he would take care of it. I called later that afternoon and explained what happened and they kinda got nasty about us giving the keys and leaving the car in the wrong spot. she said she would check with the driver. he had returned the key. I received an email all was ell . and it could take up
to 21 days to get my deposit back. I will never use this company again. they were ok in the emergency but never again.
2.0 Mediocre
10 Nov 2018
Cons: My 1st time using Kayak and will be my last. I gave Kayak a chance and it was a mistake. I needed a rent car in Philadelphia and i booked through Kayak. My travel plans got delayed which caused me to arrive in Philly after 8 p.m. I found out that the EZ rental facility closed at 8pm and i wouldn't be there until 10pm. 8pm is not very late and it completely screwed up my rental plans. Because EZ rental wouldn't allow me to get my car after 8pm i attemped to cancel the kayak reservation and they absolutely would not refund my money despite my unfortunate circumstances. So now I have to pay over $200 for a rental i didn't even use. The worst part is i STILL had to pay to get another car rental elsewhere on top of my Kayak rental. I gave Kayak a chance and I am very disappointed that i did. I wouldn't have any bad feelings if kayak would just refund my money for a rental that i wasn't able to use. When i found out my travel plans were going to be delayed I tried to cancel my rental before it started and still kayak wouldnt work with me. I would understand more if i missed the rental completely but i let them know before i was scheduled to even begin my rental.
2.0 Mediocre
12 Nov 2018
Cons: We made reservation on 11/10. Landed at Philly at 5:30pm. Bad experience from first unable to find shuttle location. Waste almost 45mins to get to ez rental car office. Then was told no car available. (There are 3 customers there). Told us can give us ride to other car rental office. But the driver just dropped us back to the airport again. By the time we got car at other car rental lamo it was close to 8pm. Waste More than 2 hours to get reserved car from ez car rental at other car rental almo. What a joke. I could drive from Boston to Philly for same time and save $600 and headache. I will never rent a car from EZ.
2.0 Mediocre
25 Nov 2018
Ridiculous Company
Pros: Nothing! We never got a car!
Cons: They don’t pick up where the other rental car companies pick up for a shuttle. But they also never told us this. So we’re waiting in the freezing cold waiting for a shuttle with our infant son for a while until I finally call customer service. They tell me i need to send a text message to a sketchy number to pick us up somewhere else in the airport! Huh?! So we do that and they never come! Seriously! Never come! We went to Alamo instead that night and they were wonderful. Do not trust this company. They are a scam!!!
3.6 Mediocre
5 Dec 2018
Will not rent from them again
Pros: I got a rental car on a day when there were almost zero options for rental cars at the airport.
Cons: Waited 2 hours to get the reserved car, car exterior was damaged and severely needed washing, and finding the place was tough. It was the worst car rental experience I have had in 20 years.
943 travellers who rented a car in Philadelphia gave the car agency they used an average rating of 6.4
Car hire locations in Philadelphia
When to book a hire car in Philadelphia
Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days
Top tips for renting a car in Philadelphia
- A hire car will give you the ultimate flexibility during your stay in Philadelphia. Drive into the city from the airport in under 20 minutes and reach all sights and attractions conveniently with your car, such as the Lincoln Field Stadium to see the Eagles play, or other places of interest outside of the city, such as Princeton University, which is less than an hour by car away, or Atlantic City, which is just over an hour’s drive.
- The easiest pick-up location for a hire car is at the Philadelphia International Airport. Various companies offer vehicles here, including Avis, Enterprise, and Hertz. Information and pick-up is located at the Ground Transportation Information desks at the baggage claim area, but the airport is signposted throughout, so finding the right desk should be no problem.
- When driving in Philadelphia there are some things to bear in mind, such as the red light cameras, some dare-devil cyclists, and the difficulties of finding a parking spot. Make sure to drive with patience and attention, as fines can reach hundreds of dollars quickly. Watch out for side track cyclists and opt for a hotel with an included parking space so your vacation will go smoothly.
- Especially when venturing out of the city core, road conditions in Philadelphia can be challenging, so adapting your speed is crucial. Driving through the rush hour should also be avoided if possible, which is usually between 7 and 9 AM and 4 and 6 PM. The I-76W is especially affected with commuters clogging up the street. Also bear in mind that winters in Philadelphia can include snow, sleet, and ice, so ensuring that the vehicle is properly equipped is important.
- Book your rental car in Philadelphia at least 1 day before your trip in order to get a below-average price
FAQs about hiring a car in Philadelphia
What is the cheapest car rental company in Philadelphia?
In the past 72 hours, the cheapest rental cars were found at Sixt ($59/day), Dollar ($85/day) and Alamo ($96/day).
What is the best rental car company in Philadelphia?
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Philadelphia are Alamo (8.7, 6936 reviews), Enterprise (8.5, 13116 reviews), and Avis (7.6, 2338 reviews).
What is the cheapest car hire location in Philadelphia?
In the last 72 hours the cheapest hire car price was found at Sixt 3601 Island Ave 19153-3228 (9 kilometres from the city centre).
How can I find car rentals near me in Philadelphia?
Take a look at our extensive car rental location map to find the best rental cars near you.
What type of car is recommended for driving in Philadelphia?
As parking spots are hard to come by in Philadelphia, it is advisable to opt for a smaller car that can easily cruise through the city. A minivan is a great option for families who need additional space, and it still provides the right size. Travelers wanting to explore the surrounding nature like Schuylkill River may want to choose an SUV.
What's the speed limit in Philadelphia?
When driving through residential areas, 25 mph is usually permitted, but also look out for street signs indicating the speed limit. Outside of residential areas, drivers can speed up to 35 mph unless indicated otherwise. On motorways, speeds of up to 55 mph are permitted unless the posted sign allows more.
How are gas prices in Philadelphia?
Refilling your tank in the area will cost about $2.80 per gallon; however, at petrol stations like Costco, prices can get as low as $2.40. Petrolstations around the airport, on the other hand, should generally be avoided, as they tend to be more expensive.
Where are the best places to park in Philadelphia?
There are metered parking spots in the city -- but be careful, as the PPA are very efficient in Philadelphia and a ticket can be issued the second your time runs out. Also, if you park in a no-parking area, you can expect your car to be ticketed and towed. There are also PPA car parks and garages available, which cost around $25 for 24 hours and are dotted around the city, for example Parkade on 8th, Gateway Parking Garage, or 19th and Callowhill Street.
