8.0 Excellent25 Jul 2022
Drop off was fast and fine, but pickup was slow. There were many employees just standing around while only two (eventually three) were helping customers. Though the person helping us was pleasant and professional, she couldn’t type which added to our pick up time. All in all, this wasn’t a show stopper for us; we’ll use them again if their price is right.
2.0 Mediocre19 Jul 2022
They refused to give us a car we had pre-paid for because the computer told the counter we were "blocked," but they couldn't tell us why we were blocked or help us resolve it. We had to find another car on a Friday evening. Several days later, someone called and told us the accounting department had blocked us. Customer service repeatedly refused to transfer us to accounting to resolve the block and repeatedly refused to let us talk to a supervisor because they "were all in a meeting." Customer service hung up on us twice. It took over a week to get our pre-paid money back and in the meantime, we still had to pay for the car we ended up renting for a much higher price. Now they want a "cancellation" fee from us. They are, without a doubt, the worst.
2.0 Mediocre18 Jul 2022
Sixt Philadelphia told me that since I was picking the car up late that I would need to re-rent the car at walk-in prices (which makes no sense and about $200 more for the week) and that I would get a refund for the on-line booking. I paid $200 extra and am disputing the original $763 charge with Chase Bank as it was not refunded. Terrible experience.
2.0 Mediocre19 May 2022
Despite getting a confirmation from Kayak 3 hrs before pickup, when we Ubered to the place we were told that the lady at the counter kept insisting systems were down and this reservation from Kayak was in error. She said there were no vehicles available thought the lot outside had plenty of cars… terrible experience
10.0 Excellent16 May 2022
travelled on a anniversary trip and got a class upgrade for free. the car was great and the staff super friendly
6.0 Good1 May 2022
I needed to extend a day but all their computers and phones were down, so I ended up driving to the airport 10 hours before my flight and staying at the airport all day. Miserable
2.0 Mediocre30 Apr 2022
Was not able to pick up reserved car. Rude staff in addition.
10.0 Excellent25 Mar 2022
Swift and easy. Would rent again from Sixt anytime.
10.0 Excellent8 Feb 2022
Wow - What a phenomenal experience with Sixt!! Awesome. My requested car was not available, a Mercedes, so I was upgraded to a BMV SUV. No questions, No hassle. Everyone was friendly, the staff displayed the desire to be working there, smiles on everyone including the security guard. Easy shuttle from the Philly airport and easy return. This was one of if not the BEST rental car experience I have ever had on both coast and places in between. Thank you all!! Kevin, Peachtree City, GA
8.0 Excellent27 Jan 2022
Fast service. Car smelled like weed and was dirty even though it had been through wash. Hard water stains on mirrors made it hard to see at night.