Pros: New car. Love the Philly staff.
Cons: Car Needed oil change.
Pros: Yes very friendly staff.
Cons: Explain the insurance that you choose is not hertz
Pros: Selected philly airport but reserved car at a location 35 miles away
Cons: Make it always obvious where your car is.
Pros: Pickup and drop off experience very good. Car was in good condition.
Cons: The $200 deposit is a bit high, and the plate pass feature charged me a convenience fee for using it.
Pros: The car was fuel efficient.
Cons: The customer service was non existent. Pick up and drop off were extremely confusing. Staff’s directions were unclear. The staff also tried to double bill us on insurance.
Cons: Signage pointing the way to parking garage/ rental return would have been helpful.
Pros: After hours drop was easy and available
Cons: The rental car had dangerously high tire pressures. The light went on so we went to a local garage to check and it turned out that three of the four tires had double the recommended pressure. Had we hit a bad bump in the road, it could've ended very poorly.
Pros: Apparently I did not book Hertz at the airport but at an offsite site. The staff at the airport were not very helpful and said they had no cars available,
Recommended we call Uber or take a taxi. We did take a take a taxi and $56.00 later found the site behind a Marriott hotel. There were no signs for Hertz when we finally the site they closed at 4:00. We then had to take the taxi back to the airport.. The driver was very helpful and we made a reservation with Avis.
Pros: Upgraded no extra charge to a better vehicle.
Cons: Better information prior to reservation on insurance and coverage. Car was filthy with peanut shells in back seats, stains and what looked like dried soda on the doors. Power steering on the vehicle sucked and seemed like it didn't have much power in idle (didn't even have to hit the brake to keep the car from moving). Capacity is deceptive when it says a # of passengers (it includes the driver) which was unknown. It was like a maze trying to get to and from the lot, nobody leads you to the car and inspects it with you before departure and upon return. Gas said it was to be a full tank, came with 6/8 or 3/4 tank, which didn't matter much. Only got one key.
Pros: Pick up and drop off were very easy, efficient, and low contact.
Cons: They did not have a car for us. It was extremely frustrating to change all of our travel plans because they ran out of cars even though they gave us the confirmation number. This is not acceptable.
Pros: Absolutely nothing. This was one of the worst travel experiences of my life.
Cons: The pickup and dropoff points were closed during the times I had booked the car. I had no idea where to drop off the car, there was zero signage, and I am still being charged for the car. No one would pick up the phone, including Hertz's EMERGENCY number. I am disgusted and will never use this company again.
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Philadelphia.
Hertz has 16 car hire locations in Philadelphia. Take a look at our Hertz hire location map to find the best car hires near you.