Cons: Car had a bit of an odor that wasn’t initially evident, just had it for a day and they were receptive to my comment upon return.
Pros: The agent I met with when picking up the car was helpful, friendly and knowledgeable. She was very nice! Kudos!
Pros: Staff was friendly. However, did not make clear that there was no key drop box for late night drop off. This location is in a hotel. Hard to imagine why this would be the case. Very inconvenient return.
Cons: Better clarification on return. Was offered location 20 miles away for late night key return.
Pros: The pickup spot was changed to a spot much further away from the one I had booked. And that site closed 2 hours earlier than my rental ended, requiring me to make another trip back this morning to drop off the keys.
Cons: See above
Cons: Check in took forever lost my wizard check in had to stand in line no ac and only one person working and they wanted to sell every customer anything they could again taking forever
Cons: Arrived at Avis at the PHL airport and the line was out the door into the parking lot. Avis was running out of cars because they clearly were OVER overbooked. After 30 minutes of waiting in the parking lot, a worker came out to tell anyone who booked a reservation after 12 noon on 6/27 would not get a vehicle and their reservation would not be honored (even if you already pre-paid). Thankfully, I booked my vehicle prior to 12noon. Despite customers leaving after hearing the news, I waited in line for over an hour to get my rental. There were five (5) employees working, only 1 and sometimes 2 of them who actually took care of any customers. I’ll never return to Avis again.
Cons: The location of pick up was closed
Pros: First time using Avis; after a nearly vacation-ruining bad experience with Enterprise I decided to go elsewhere this time...and it was great! Easy bus pick up curbside at PHL, friendly staff, and a nice and clean car. I have no complaints and will be using Avis again. Getting a hybrid was a super nice bonus cuz we saved on gas.
Cons: This is really really picky but the car had recently been through a car wash and the soap scum dots on the mirrors made it hard to see in the sunlight. Totally not a big deal- I just wiped them down with a paper towel as soon as I had the opportunity to stop.
Pros: Tire popped on highway...45 minutes with customer service. they didn't know tow/tire change wouldn't come to NJ turnpike. 2 weeks after got bill in mail, charging me for tire
Cons: Wait time at pick up. Inefficient process.
Pros: In and out, great efficiency with the vehicle, great staff, nothing more to ask for.
Cons: Closing hours or maybe add a Dropbox
Cons: Nothing could be better. I had a major problem with scheduled time drop off because I had booked online with other agency. Avis made it perfect with no problem at all. Can't say enough good about them
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Avis in Philadelphia.
Avis has 8 car hire locations in Philadelphia. Take a look at our Avis hire location map to find the best car hires near you.