4.0 Okay1 Aug 2022
I picked up the car for a weekend and after driving it, the steering was screwed up, warning lights were coming on, oil change needed. I called and they said they’d bring a new car and it took over 12 hours to get it. The new car was better, but overall, rough experience.
2.0 Mediocre13 Jul 2022
My car was double booked and the other customer refused to come inside with me to sort the problem out. The staff handled it well but the fact that I lost almost an hour of my time waiting for it to be resolved when it should not have happened in the first place impacted the rest of my schedule.
6.0 Good2 Jul 2022
I liked the vehicle choice, for sure. What could have been better? The vehicle windshield had a small crack in it which I couldn't see when I picked it up at night, but was visible in the morning. On my trip I had to take it to get an oil change because the notification on the Nissan Rogue wouldn't stop. I went to Valvoline to get the oil change which was $80. Since I prepaid for the vehicle they couldn't credit me back I was told. Which isn't fair because the oil change should have been taken care of before I even picked the vehicle. The person who retrieved the car during my return was impatient in receiving my email address, which was understandable, but still was rude. The location was an Avis and Payless so there wasn't really a separation in who handled the return. All and all, the vehicle experience was good and safe, just the cracked windshield, oil change, and service I recieved when I returned the vehicle wasn't the greatest. I was told that I should have brought the vehicle back for an oil change, I was already in mid travel I'm not going to turn back and head hours away just to get an oil change.
10.0 Excellent31 May 2022
Car was a good size and roomy. The car not thoroughly cleaned and the brakes need a little work.
10.0 Excellent12 Jan 2022
All the people working at Payless were very nice to deal with.
1.9 Horrible14 Sep 2021
Charged me for 3 days and hold for 45 minutes to get this shorted out.
1.9 Horrible8 Sep 2021
I didn’t even rent the car. I showed up at 1 pm to get to a wedding by 4:30 that’s an hour away. Any other company I’d have plenty of time. The line was 40+ people out the door. I waited for 30 minutes and the line barely moved. I ended up walking over to Hertz and getting a car from them. I think Kayak or Payless overbooked irresponsibly and I lost out on money because of it.
1.9 Horrible7 Sep 2021
There were three people checking in over 100 people in the line. It took 2.5 hours to get a rental car I'd reserved and prepaid. Incredibly unprofessional.
1.9 Horrible1 Aug 2021
I didn’t like s trying , 3rd party company and Payless are not ok the same page with what type of payment they take , causing my reservation to be canceled
8.0 Excellent22 Feb 2021
Pick-up and drop-off was a fairly simple process.When we received our car, the tire pressure light was on. We connected with an employee who filled the tires with air. When finished, the light was still on, but the employee said that "it's because the tires need some time to warm up" (it had snowed two days in a row previously). We had a car for a total of three days and two nights. The tire pressure light never turned off. I wish the employee had taken more care to look into the issue and/or escalate the matter so that we could receive a new car.